One of The Biggest IM Misstakes I've Made....

29 replies
Underpricing
You may naturally assume that to make something sell quickly, you want to price it as low as possible. After all, the laws of economics state that the lower the price, the higher the demand, right? Well, sometimes that's true. But not always. In fact, lowering your price tremendously can actually have a detrimental effect on your sales. Why? Because many people equate "low price" with "low quality."

Think about it. You are headed out to the store to buy a piece of jewelry for your spouse's 10th anniversary present. You know it'd better be good, or you're going to suffer. The jeweler pulls out two necklaces, which look pretty similar. One has a price tag of $15; the other is ten times as much. Which do you choose?

If you were evaluating coffee mugs, you might immediately go to the lower-priced option. It's much closer to the price you expected to pay. But with jewelry, you'd likely think twice - or more - before going cheap. You'd worry about the workmanship. Would the clasp break? You'd worry about the materials. Would it turn your beloved's neck green? You'd worry about its provenance. Was it stolen? The worries aren't worth the lower price, so you scoop up the more expensive necklace, have it wrapped in a gorgeous blue box with a white bow, and proudly present it to your loved one. Crisis averted.

The truth is, we rely on price as a signal of quality. If a leather jacket costs $1000, we assume it's better made, more fashionable, and created with more care and attention to detail than the one that costs $100 at Joe's Bargain Basement. We don't know for sure, but we assume it's true. The same goes for information products. If an ecourse on diabetic cooking costs $1.99, we assume it's not as valuable as the one that costs $19.99 or $199. Sure, not everyone can buy the $199 course, but most people would agree that it's probably a "better" course than the one that's 1/10th the price.

So when you're pricing your information products, don't automatically assume that lower price = more buyers. In fact, many businesspeople have noticed their sales actually INCREASE when they raise their prices! Yes, extra income for the same level of work. Why not take advantage of it?

Still not sure where to price your product?
Do research on what your competition is offering, where their price points lie, and compare your product to theirs. If you offer more value, personal interaction, a better guarantee, then price higher. If you're offering a shorter course or less value, price lower.

You can also try several different price points to see which one converts the best. But remember - one sale at $199 equals ONE HUNDRED SALES at $1.99. And if you've got the value to back it up, it's probably a lot easier to get that one, higher-priced sale.


It would be interesting to hear how other warriors "approach" the under/over pricing dilemma.

/Izerman
#biggest #made #misstakes
  • Profile picture of the author Greedy
    I'm just always testing different prices.

    I don't get too complex about it, but it seems to work fine.
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    • Profile picture of the author DJ Whrr
      This is exactly what I have been wondering.

      In Frank Kern's Mass Control 2.0 product he explains that the seminar he sold for $10,000/seat was the easiest product he's ever sold. So my thinking is that this would be the way to go - higher price = higher sales.

      This is where I get a little confused though, because I wonder if that is actually true. Like if I charge 100% more for my product then everyone else on the market (obviously back it up with value), will people buy mine over theirs? I don't know for sure. I'm going to try it out though, it'd be awesome if it works.

      What are your thoughts? Any experience with it?
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      • Profile picture of the author marytwain
        I've always wondered why some WSO's include the 'perceived' value of a product and sell it for much less.

        An example I saw recently went along the lines of - This product is made up of Modules A,B,C & D. A is worth $100, B is worth $100, C is worth $100 & D is worth $100. Warriors can get all 4 modules for $19.99.

        Is this a way of emphasizing the 'quality' of the product and then creating a 'bargain' to increase sales? Perhaps that's how some warriors deal with the under/over pricing dilemma.
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  • Profile picture of the author Devin X
    Banned
    It's a delicate process, especially in regards to digital products. Oftentimes, a lot of people don't think digital products are not worth that much, which is why they illegally download music, movies, and such. It's also why a lot of people have a hard time selling their e-books, softwares, and courses.

    I think this is why people generally break up their products into 3 or 4 parts for their funnel...rather than the whole program at one price. From what I've seen and heard, a funnel like 17--->47--->67--->97 sells quite better than the whole package at $227. You know what I mean? I do't get it, but it might have something to do with consumer psychology.

    I'd be careful about jacking your prices up. I'm not convinced that this sells any better than having affordable products at a more modest margin.
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  • Profile picture of the author salmanijaz
    I think pricing is more of a numbers game, but the sellers reputation plays a vital role too. If the seller is known in the market then the price of his product rarely matters. The buyer will buy it anyway. The example is the webinar seat for 10.000 $ as mentioned above ...

    For someone new in the market, the best way to give as much value as possible to his customers. At this stage the customer satisfaction should be much more important rather than pricing the product high ...

    Just my 0.02
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  • Profile picture of the author John Romaine
    Each case is unique.

    I've gotten to know most pricing post over time. When I'm unsure, I'll price low, gather data, then work my way up to find the most profitable pricing point.
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  • Profile picture of the author LiftMyRank
    Yes I see this all the time, especially with small local businesses, for example the local mom n pop bakery may be afraid to put their bread up 20c as they're afraid nobody will continue buying from them, when in fact it would hardly make a difference except increase their profits....

    Pricing is a lot more important than most people realize, for e.g....a typical profit margin on local businesses is about 20%, for e..g......A item sells at $10, with $8 of costs leaving $2 of profit, if you increase you price by just 10% from $10 to $11, you've increased your profit by 50% from $2 to $3.....
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  • Profile picture of the author sethalexander
    A lot of good points.

    Depending on your sales funnel will change how much you can charge. If you're doing something with an actual funnel I would say try higher prices. Your copy over the course of your funnel should be enough to push a person to buy. They've already granted themselves permission to get info from you so you're already a foot in the door.

    Something like a WSO I believe has to do with user credibility. Past history will really dictate what you can charge. Something I like about the dimesale. Make the max price higher than you think it could sell and see if you get sales.

    You can also just ask former customers, "How much would you say this course/product/ebook is worth to you? How much would you pay and still be happy with the value?"

    marytwain - There are psychological factors behind that pricing model.

    My personal experience is charge more than you think it's worth. People will pay and you'll be surprised. Plus, bank more $. There's no exact science outside of the numbers ending with 7 sell better (or so I've been told).
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  • Profile picture of the author HanifQ
    I've tried higher price points with my sports related infoproducts, and the lower price points have always performed better...

    Part of the reason is 'perceived value'. Even though it seems easy on paper, its actually very difficult to create a high perceived value for your product without offering different modules, media and bonuses to your offers...

    But even if you offer media, such as videos, if your 'sample' video or 'free video series' seems average, you won't be able to convince someone to buy at higher price points.

    However, if you combine true authority(positioning yourself as a real expert), with massive social proof, and kickbutt Free videos/reports to presell, then commanding higher prices can be a great idea.

    Easier said than done!
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  • Profile picture of the author GforceSage
    There was an interesting study I remember in college. A major retailer was selling two different pressure cookers. One was more economical and priced at $50, the other had a few more features and was priced at $80. The $50 one sold very well, but the $80 one sat on the shelf and inventory for that one did not move. The $80 model was definitely better, but folks apparently thought they could get along just fine with the lower end model.

    The department store chain did not want to reduce the price of the $80 one because it did not want to surrender their profit margin. Any guess on how they increased the sales of the $80 item without changing the price? ... scroll down for the answer

    The department stores buyer went out and found a slightly nicer pressure cooker that they would sell for $120 and added it to their offerings. When shoppers saw that there were three choices: "A low end model," "a mid range model," and "a high end model," it changed their buying logic:

    Some people did not want the "Cheap" item and also felt that the most expensive item was excessive and customers did not feel that they needed to have the "Top of the line." By making the $80 item the "Mid-range" item, people felt that the they were now getting a deal and did not have to settle for a lesser offering. The $80 pressure cooker became the top seller. The store had lots of sales of both the $50 and $80 pressure cookers. They only kept low inventory of the one offered at $120 since it's job was mostly to give "Perceived Value" to the mid-priced item.

    Of course in IM, you have to figure out how to give that perceived value, whether it's by rep, proof of success, or strong copy. If you bundle three similar offers, this may work for you also.
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    • Profile picture of the author Bruce NewMedia
      Originally Posted by GforceSage View Post

      ....The department stores buyer went out and found a slightly nicer pressure cooker that they would sell for $120 and added it to their offerings. When shoppers saw that there were three choices: "A low end model," "a mid range model," and "a high end model," it changed their buying logic:....
      This is a powerful technique I've used more times than I can count with my retail store clients. We have added a higher price point to the product line, just to be able to make the previous higher priced item seem more 'moderate'. ...and it works!

      Pricing strategy is never a 'one size fits all' affair. Testing should be at the center of all your pricing decisions.
      _____
      Bruce
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  • Profile picture of the author metaarticles
    Izerman@ what you say makes complete sense to me. What I do is just check the prices offered by my competition along with the quality of my product and set the price accordingly.
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  • Profile picture of the author celente
    i use to fail badly here in the early days, pricing things too cheap and underselling myself....and then the other way, making things too costly.

    But after much testing, I have found the sweet spot for many different things.

    The thing is you have to make it seem like the VALUE is too hard to refuse for the likely prospect. SO you have to know them, and what they want. It comes down to perceved value, and for me this has taken years to master. But when you do, you can test and increase your ROI with any niche and any product.
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  • Profile picture of the author Mark Singletary
    One thing to keep in mind about the IM space in general is that just a few years ago (and there are still some priced this way) most ebooks were $17-97 and people paid that happily.

    I had a couple WSOs many moons ago on the old forum that were in the $30-$40 range (forget now). That was the "standard".

    What changed? The $7 100% affiliate commission script brought everything down to that level. Then the WSO forum "built" on that even further.

    What we paid $27 for a few years ago and were delighted with what we received, would get tons of refunds now on the WSO and cries of scam.

    Now it's very rare that anyone can or does price anything like that because of this change. Expectations are up, prices are down, quality is only so-so - can't see anyone really winning who can't break out of the mold.

    Some of the real guys still sell in that range without any $3 funnel opener. Our thoughts should be on why they can do it and how do they do it instead of killing ourselves trying to sell a $7 product to someone who will immediately refund because they need that to pay the rent.

    Mark
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    • Profile picture of the author Malcolm Thomas
      Originally Posted by Mark Singletary View Post

      One thing to keep in mind about the IM space in general is that just a few years ago (and there are still some priced this way) most ebooks were $17-97 and people paid that happily.

      I had a couple WSOs many moons ago on the old forum that were in the $30-$40 range (forget now). That was the "standard".

      What changed? The $7 100% affiliate commission script brought everything down to that level. Then the WSO forum "built" on that even further.

      What we paid $27 for a few years ago and were delighted with what we received, would get tons of refunds now on the WSO and cries of scam.

      Now it's very rare that anyone can or does price anything like that because of this change. Expectations are up, prices are down, quality is only so-so - can't see anyone really winning who can't break out of the mold.

      Some of the real guys still sell in that range without any $3 funnel opener. Our thoughts should be on why they can do it and how do they do it instead of killing ourselves trying to sell a $7 product to someone who will immediately refund because they need that to pay the rent.

      Mark
      This. Times have changed, and now many WSO perhaps feels forced to sell their products for cheap in order to make sales
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  • Profile picture of the author Brent Schmidt
    This guy is speaking money - this is exactly what I read like couple if years ago when I was new to IM and will remain true,perhaps forever.
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  • Profile picture of the author Sushiman1111
    Even if you personally don't believe that you can sell your product for more, you should test. Worst case: you make less money for a month or so, then put your price back to where it was to begin with. Best case: the sky's the limit.

    It's my kind of bet: low risk versus potentially high reward.
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  • Profile picture of the author joaquin112
    You guys are forgetting that the whole internet doesn't revolve around IM. There are thousands of other niches out there - niches where you can charge hundreds of dollars per product.

    I don't agree that underpricing is a problem at all. The real problem is not having an appropriate sales funnel that capitalizes on both previous buyers AND other leads. If you simply offer a $200-dollar product to a student demographic in order not to "down sell", you're leaving a lot of money on the table.

    So while your lesson is appreciated, there is a lot more than that and the only way to get viable information for your situation is to test different price points and funnel structures.
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    • Profile picture of the author Devin X
      Banned
      Originally Posted by joaquin112 View Post

      You guys are forgetting that the whole internet doesn't revolve around IM. There are thousands of other niches out there - niches where you can charge hundreds of dollars per product.
      That's a gross generalization. "You guys"... I know I wasn't talking about IM products, and I'm sure a few others weren't either.

      I also wouldn't say that there are "thousands" of other niches where "you can charge hundreds of dollars per product". That's a bit idealistic.
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      • Profile picture of the author primetime345
        Similar to what Gforcesage wrote here is a quote from the book priceless
        "People were offered 2 kinds of beer: a premium beer for $2.50 and a bargain beer for $1.80. Around 80% chose the more expensive beer.
        "Now a third beer was introduced, a super bargain beer for $1.60 in addition to the previous two. Now 80% bought the $1.80 beer and the rest the $2.50 beer. Nobody bought the cheapest option.
        "Third time around, they removed the $1.60 beer and replaced it with a super premium $3.40 beer. Most people chose the $2.50 beer, a small number the $1.80 beer and around 10% opted for the most expensive $3.40 beer. Some people will always buy the most expensive option, no matter the price."


        Obviously we can't always have 3 different priced items, I just thought it was an interesting discussion point.

        I got this from an article on digg.com (not an affiliate link or anything)

        The salesman's guide to manipulating your friends.

        That was an interesting read.

        I suppose from my experience it all comes down to testing, testing, testing. Amazing how the human mind works when it comes to value and perceived value.

        Best of luck
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    • Profile picture of the author sowens
      Originally Posted by joaquin112 View Post

      the only way to get viable information for your situation is to test different price points and funnel structures.
      That's a very astute point. I am new to internet marketing and was really resistant to the idea of a sales funnel. I told my JVs I would rather use a sales hourglass, low cost on the front end with a free bonus on the backend. Well what a flop.

      But from reading these posts, it appears that a three-price funnel is a good way to go. I fell for this a few days ago as a matter of fact. I had the low-cost offer, which led to a higher priced oto followed by a "Wait, Don't leave!" message and an offer that was $10 less than the high-price offer. (I think it was $9.95, $37 and $27.) So I bought the $9.95 AND the $27, even tho I only intended t o buy the $9.95. I haven't even looked at the $27 oto - the sales page had a long list of products that were included. I guess that's a sales balloon instead of a funnel. Shelley Owens
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      • Profile picture of the author Marc Rodill
        I find it interesting that you use the words "fell for this" when you haven't even looked at the product you bought. What if you "got a really good deal"? Think about it.

        Marc

        Originally Posted by sowens View Post

        That's a very astute point. I am new to internet marketing and was really resistant to the idea of a sales funnel. I told my JVs I would rather use a sales hourglass, low cost on the front end with a free bonus on the backend. Well what a flop.

        But from reading these posts, it appears that a three-price funnel is a good way to go. I fell for this a few days ago as a matter of fact. I had the low-cost offer, which led to a higher priced oto followed by a "Wait, Don't leave!" message and an offer that was $10 less than the high-price offer. (I think it was $9.95, $37 and $27.) So I bought the $9.95 AND the $27, even tho I only intended t o buy the $9.95. I haven't even looked at the $27 oto - the sales page had a long list of products that were included. I guess that's a sales balloon instead of a funnel. Shelley Owens
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  • Profile picture of the author zeroaffiliate
    I do agree that it's never wise to price your product too low. Low doesn't mean good. online people go for value of the product for them.

    If you price a product at $1000 and explain to them why that the value of the product is 10x the amount they paid. I think there will still be a line of customers waiting to buy.

    Having said that, i do agree with greedy that it's very important to test different pricing to get the highest conversions.
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    • Profile picture of the author badaniels
      I have been in sales for a lot of years, and I have sold small items right up to big ticket items. A lesson I learned early on is that you have to get the customer to see value in what you are selling. A customer is all about what's in it for me? So, you have to show them. It is all about feature/benefit no matter if you are selling informational products or houses.

      Granted I am fairly new to IM, but I would venture to say that if you could build enough value in your product you could really ask what you want. Now, you will run across the customer that is purely price-driven and no amount of value building is changing this guy's mind. Luckily there are just a small percentage of those folks out there.

      What I am really saying is this: You can't throw a product out there and say here's Product X, it's a $100, buy it. Nope, here is Product X-it features XYZ technology which will increase your traffic by 25%, it's only a $100. What? Only a $100! Man, I'd pay $200 for that, it's a steal!
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  • Profile picture of the author Snowclone
    Would you mind elaborating about your mistake? Your pricing and what you did to remedy it (if anything?)
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  • Profile picture of the author Jonwebb
    I've experimented with this effect with my own wso - offering a real price for a week or so then putting it " on sale" has worked wondered for me people love bargins at least on my experience.

    - Jonathan
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  • Profile picture of the author Raydal
    My very first product in IM I introduced at $9.95, then
    moved to $14.95 then $19.95, then $29.97, then
    $37.77 and sales continued to improve until I tried
    $47, so I moved back to the $37 price. But for sure
    you can never tell until you test.

    -Ray Edwards
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  • Profile picture of the author Brandon Modrov
    I wasn't expecting a great discussion on product pricing before I clicked! Like the many others in here I find the psychology of product pricing to be very interesting. Pricing a product right could be make or break.

    The big take away from the discussion and what I've learned over the years is to test pricing but build a lot of value in your offer so by the time you get to the price the customer is already sold.
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