Affiliates selling through JVZOO not getting their commisssions? Has this happen to you?

105 replies
Hey warriors,

I encountered a situation regarding my commission after promoting an affiliate product via JVZOO.

At the beginning of February I made a few sales of a product that just came out. I noticed that my sales were "labeled" as delayed on JVZOO and apparently I had to wait 60 days before I could get paid.

So I waited, and nothing happened. I contacted JVZOO and I was told by one person:

"The programmers are working hard to create a workaround for this, where all unpaid affiliates will be able to collect their past due commission. This is expected to be in place within the month. You will have no troubles receiving your commissions at that point."

Then I received another note from a different person at JVZOO:

"Affiliates are not automatically paid on the 60 day mark. However, once a seller has gone over 60 days and not paid, JVZoo sends out a warning letter. If you have still not received your commissions, you can contact the seller directly and request that they release your funds for you. We do not hold commissions. If you have any other questions in regards to your commissions please contact the vendor directly."

I contacted the seller, and thus far he did not respond.

This does not seem right to me. It sounds like JVZOO is currently not doing much about it.

It seems to me that an unscrupulous seller can recruit affiliates put them on delayed payment and never pay them???

Have any of you experienced such a problem.? What is there that one could do?

I appreciate your response.
#affiliates #commissions #commisssions #happen #jvzoo #selling
  • Profile picture of the author Mark Hess
    I would contact the seller, they are the only person that have the authority to pay you...

    Yes, some unscrupulous characters can easily do what you mentioned.

    I'm sure JVZoo takes this seriously and would ban the seller eventually.
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    • Profile picture of the author Malcolm Thomas
      Originally Posted by Mark Hess View Post

      I would contact the seller, they are the only person that have the authority to pay you...

      Yes, some unscrupulous characters can easily do what you mentioned.

      I'm sure JVZoo takes this seriously and would ban the seller eventually.
      This. Try contacting the seller which shouldn't be too difficult to do and try explaining your situation to them. Hopefully that should resolve your issues but if not try contacting and speaking with JVzoo directly.
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    • Profile picture of the author offlinehunter
      Originally Posted by Mark Hess View Post

      I would contact the seller, they are the only person that have the authority to pay you...

      Yes, some unscrupulous characters can easily do what you mentioned.

      I'm sure JVZoo takes this seriously and would ban the seller eventually.
      They should build into the system that if JVZoo get paid for that transaction then the affiliate should. I have Stopped Promoting their offers. Been back and forth with the sellers making the offers. They don't reply. Would understand if it was one or 2 sales and 1 or 2 sellers but it seems to be the norm. When you contact JVZoo they say to contact the seller. I have explained to them that the sales I have generated were only a test of the list(s) I was ready to send more Dont think they care. Some people are so greedy and soo short sided. To keep half a dozen sales so they do'tn have to payout and miss out on 30 -100 sales or so per offer Soo SHORT SIDED. I blame JVZoo as much as the Seller.
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      • Profile picture of the author yakim1
        Originally Posted by offlinehunter View Post

        They should build into the system that if JVZoo get paid for that transaction then the affiliate should. I have Stopped Promoting their offers. Been back and forth with the sellers making the offers. They don't reply. Would understand if it was one or 2 sales and 1 or 2 sellers but it seems to be the norm. When you contact JVZoo they say to contact the seller. I have explained to them that the sales I have generated were only a test of the list(s) I was ready to send more Dont think they care. Some people are so greedy and soo short sided. To keep half a dozen sales so they do'tn have to payout and miss out on 30 -100 sales or so per offer Soo SHORT SIDED. I blame JVZoo as much as the Seller.
        Let me explain just how PayPal Chained Payments and Delayed Payments work...

        When a sale is made with Chained Payments, which JVZoo uses, The vendor is designated the primary receiver, so the vendor receives all of the money for the sale in their PayPal account. Then each secondary receiver, JVZoo, affiliate and any partners are automatically paid from the vendor's PayPal account to each secondary receiver involved in the sale.

        When Delayed Payments are involved all the money is still sent to the vendor's PayPal account. If one secondary receiver is receiving delayed payments all the secondary receiver's payments are delayed also.

        So if there are more than just one secondary receiver which is most likely on every sale, all secondary receiver's payment are delayed if one of the secondary receiver is marked as having their payments delayed.

        These Delayed Payments act like preapproval payments. So all JVZoo has to do is request that the delayed payments be paid on the proper date as arranged in the preapproval and the money would automatically be removed from the vendor's PayPal account and all the secondary receivers would then be paid.

        The whole Delayed Payment process can be programmed to be completely automated so the vendor has no choice to pay or not pay.

        If JVZoo has decided to allow the vendor's to determine to pay affiliates or not to pay affiliates then it is the way JVZoo has programmed Delayed Payments to work.

        Again JVZoo does not care if affiliates receive the commissions they have earned.

        I hope this has been helpful,
        Steve Yakim
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        • Profile picture of the author Sid Hale
          Let me get this straight, Steve...

          Originally Posted by yakim1 View Post

          When a sale is made with Chained Payments, which JVZoo uses, The vendor is designated the primary receiver, so the vendor receives all of the money for the sale in their PayPal account. Then each secondary receiver, JVZoo, affiliate and any partners are automatically paid from the vendor's PayPal account to each secondary receiver involved in the sale.

          When Delayed Payments are involved all the money is still sent to the vendor's PayPal account. If one secondary receiver is receiving delayed payments all the secondary receiver's payments are delayed also.

          So if there are more than just one secondary receiver which is most likely on every sale, all secondary receiver's payment are delayed if one of the secondary receiver is marked as having their payments delayed.
          So you're saying that if an affiliate on a given sales transaction is on Delayed Payments... JVZoo does NOT get their transaction fee at the time of the sale?

          I honestly don't know with certainty, but I kinda doubt it.

          So all JVZoo has to do is request that the delayed payments be paid on the proper date as arranged in the preapproval and the money would automatically be removed from the vendor's PayPal account and all the secondary receivers would then be paid.
          It has been reported here that when an affiliate approaches JVZoo for release of Delayed Payments, they are told that the vendor must do the release. Again, it would seem odd that JVZoo would leave transaction fees unsettled, pending the vendor's approval of payment to the affiliate on the sale.

          What am I missing?
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          • Profile picture of the author yakim1
            Originally Posted by Sid Hale View Post

            Let me get this straight, Steve...

            So you're saying that if an affiliate on a given sales transaction is on Delayed Payments... JVZoo does NOT get their transaction fee at the time of the sale?

            I honestly don't know with certainty, but I kinda doubt it.

            It has been reported here that when an affiliate approaches JVZoo for release of Delayed Payments, they are told that the vendor must do the release. Again, it would seem odd that JVZoo would leave transaction fees unsettled, pending the vendor's approval of payment to the affiliate on the sale.

            What am I missing?
            Hi Sid,

            You are not missing anything. When payments are delayed, JVZoo's fees are also delayed.

            Here is what the PayPal documentation says...

            Call the Pay operation as described below for a payment to a primary receiver. After customer authorization, the primary receiver is paid. Payments to secondary receivers can be delayed for up to 90 days.

            When a customer is ready to check out, use the Pay call to set up the delayed chained payment. Use an actionType of PAY_PRIMARY to specify that payment is made to the primary receiver but not to the secondary receivers.

            JVZoo is set up to have the Vendor as the primary receiver. So, all other receivers are secondary receivers including JVZoo. If one secondary receiver is delayed, all secondary receivers are delayed and this includes JVZoo.

            This is what PayPal says about paying the secondary receivers...

            When the time comes to pay secondary receivers, call ExecutePayment, specifying the pay key from Step 1. For more information on this call, see the ExecutePayment API Operation. When the time comes to pay secondary receivers, all secondary receivers must be paid at once.

            I'm thinking that because JVZoo does not limit vendors to only people with a verified business PayPal accounts that there are not funds in the vendor accounts to pay the commissions that have been delayed.

            Once the pay call has been made, JVZoo can't do anything more to help the affiliates get paid. That is why they say they have to contact the vendor to have them release the money. Release the money is a misleading term because the vendor probably has the send the money owed to the affiliates.

            If the vendor has a verified business PayPal account and the account was short funds for paying the affiliate,the backup funding in the vendor's PayPal account would make up the difference that the account was short.

            JVZoo has a big bug in their framework and I don't see how they can fix this problem. I'm also thinking that JVZoo also misses out on some of their fees. Not all secondary receivers are paid at the same time. They are paid in the order the pay call is presented and JVZoo probably is always first in this pay call.

            I hope this has been helpful,
            Steve Yakim
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            • Profile picture of the author Sid Hale
              Hey Steve,

              I understand the way Delayed Payments works (I was researching Adaptive Payments about a year before JVZoo even launched), but...


              Originally Posted by yakim1 View Post

              You are not missing anything. When payments are delayed, JVZoo's fees are also delayed.
              Do you know this first hand?


              Here is what the PayPal documentation says...

              Call the Pay operation as described below for a payment to a primary receiver. After customer authorization, the primary receiver is paid. Payments to secondary receivers can be delayed for up to 90 days.

              When a customer is ready to check out, use the Pay call to set up the delayed chained payment. Use an actionType of PAY_PRIMARY to specify that payment is made to the primary receiver but not to the secondary receivers.

              JVZoo is set up to have the Vendor as the primary receiver. So, all other receivers are secondary receivers including JVZoo. If one secondary receiver is delayed, all secondary receivers are delayed and this includes JVZoo.
              All that would be required to allow JVZoo to receive fees immediately, while still "delaying" payment to affiliates, would be to simply exclude any affiliate that hadn't been approved for instant commissions from those particular payment transactions (i.e. the payment transaction would look identical to a non-affiliate sale) and NOT specify an actionType of Pay_PRIMARY.

              JVZoo could still indicate if an affiliate referred that sale, and that the amount was outstanding to the affiliate. This scenario also falls in line with JVZoo's stance that the vendor is responsible for paying commissions to affiliates who were not payed instantly.

              Note- I'm not saying that this is how JVZoo has implemented "Delayed Payments", but this has been my interpretation of how it works, since they first introduced the feature.


              If the vendor has a verified business PayPal account and the account was short funds for paying the affiliate,the backup funding in the vendor's PayPal account would make up the difference that the account was short.
              ...but per your previous quote from the Paypal documentation (above), "Payments to secondary receivers can be delayed for up to 90 days" - I would expect that the release of those funds from the vendor's account would then (after the 90 days) be automatic, and Paypal (having no backup funding source for the vendor) would NOT be able to release those funds.

              I could be wrong, but I would expect that would be sufficient call (and a "red flag") for Paypal to freeze the vendor's Paypal account.
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              • Profile picture of the author yakim1
                Originally Posted by Sid Hale View Post

                Hey Steve,

                I understand the way Delayed Payments works (I was researching Adaptive Payments about a year before JVZoo even launched), but...
                Do you know this first hand?

                All that would be required to allow JVZoo to receive fees immediately, while still "delaying" payment to affiliates, would be to simply exclude any affiliate that hadn't been approved for instant commissions from those particular payment transactions (i.e. the payment transaction would look identical to a non-affiliate sale) and NOT specify an actionType of Pay_PRIMARY.

                JVZoo could still indicate if an affiliate referred that sale, and that the amount was outstanding to the affiliate. This scenario also falls in line with JVZoo's stance that the vendor is responsible for paying commissions to affiliates who were not payed instantly.

                Note- I'm not saying that this is how JVZoo has implemented "Delayed Payments", but this has been my interpretation of how it works, since they first introduced the feature.

                ...but per your previous quote from the Paypal documentation (above), "Payments to secondary receivers can be delayed for up to 90 days" - I would expect that the release of those funds from the vendor's account would then (after the 90 days) be automatic, and Paypal (having no backup funding source for the vendor) would NOT be able to release those funds.

                I could be wrong, but I would expect that would be sufficient call (and a "red flag") for Paypal to freeze the vendor's Paypal account.
                Hi Sid,

                You are correct! If what JVZoo is calling delayed payments are not actually using PayPal's delayed payments are not putting the delayed payment affiliate in the default pay call and then are just recording the amounts in their own system the amount sent to the vendor.

                That is really a shady way to do delayed payments but could be coded to work the way you are saying.

                It probably violates PayPal's Aggregation Rule that Developers have to agree to.

                Doing it this way would also show that JVZoo does not care about their affiliates.

                The system I created actually uses the PayPal Delayed Payments API. But only people who have a verified business PayPal account can become vendors. This means that if the vendor does not have the account balance to pay the affiliate, the money is taken from the backup funding the vendor has set up in PayPal.

                My system also sends out an email 5 days before a delayed payment will be taken to the vendor to make sure the vendor is aware of the withdraw that will be taking place in the vendor's account.

                If backup funding is used, it will delay the affiliate's payment a maximum of only 8 days. The bottom line is that the affiliate is always guaranteed to receive the commissions they have earned.

                Best regards,
                Steve Yakim
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  • Profile picture of the author writeaway
    Make sure to keep JVZoo in the loop. I am sure they don't want their brand being affected by the shenanigans of a few.
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    • Profile picture of the author timpears
      Originally Posted by writeaway View Post

      Make sure to keep JVZoo in the loop. I am sure they don't want their brand being affected by the shenanigans of a few.
      Unfortunately, for JVZoo, their brand has been affected. My experience has been that support at JVZoo is pretty much a non event. I don't promote anything that I don't get immediate commissions. I like the way Warriorplus splits the payment and i get mine as the seller gets theirs. I trhought this was the way JVZoo did it, but i guess i am wrong.

      I don't think I will bbe promoting any JVZoo products now I read this.
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      • Profile picture of the author CyberAlien
        Originally Posted by timpears View Post

        I trhought this was the way JVZoo did it, but i guess i am wrong.
        They do that if it's what the vendor chooses. I definitely understand it from both sides though. Vendors are commonly scammed by affiliates when they give out instant commissions. This is exactly why vendors are recommended to be cautious when giving out instant commissions to people. The same applies to affiliates, you have to do some research into who you're dealing with and look at their track record.
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      • Profile picture of the author jordorules
        Originally Posted by timpears View Post

        I like the way Warriorplus splits the payment and i get mine as the seller gets theirs.
        I just assumed it would be don this way. Split the payment the moment the sale is made. Why is this not the case?? Does't makes any sense. I won't be promoting any JVZoo products. I'm going to check out WarriorPlus.
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  • Profile picture of the author Alex Blades
    I think the seller maybe at fault in this case, although I doubt JV Zoo can prevent him from making another account. Unfortunately this is a case of "Only promote offers from trusted sellers"
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    • Profile picture of the author socialsite
      Originally Posted by Alex Blades View Post

      I think the seller maybe at fault in this case, although I doubt JV Zoo can prevent him from making another account. Unfortunately this is a case of "Only promote offers from trusted sellers"
      I agree unfortunately it's very easy for someone to just create another account. Having youtube channels I have had a similar problem. There would be trolls posting crap and I would delete them and they would come back with a different account. So it's the kind of crap we have to deal with.
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  • Even though you could try and track down any other site or related contact information online and contact the seller there, the thing that bugs me is that the seller is most likely "aware" that payments are overdue, and that you are trying to contact him/her, and is simply not paying yet. Many speculations can be made as to why a seller may not pay you on time. 1. The seller may have been previously defrauded out of funds from fraudulent affiliates, and is now extremely cautious and almost expecting chargebacks, therefore is not paying out yet, nor returning your message until he is absolutely certain that he is safe from the chance of a credit card chargeback. 2. The other reason could be that the seller has transferred all of his income from his PayPal account to his bank, spent it, and now has no money in there to pay you right now. 3. The seller is on vacation or has no access to his account(s), or is ill or worse. Either way, as some have mentioned, keep JVzoo notified.
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  • Profile picture of the author ozanK
    Make sure you warn others about this seller if he/she really did scam you...

    People should be warned about scammers... Even if the seller created a new account, they may leave some clue about their unique identity, either in the VSL or something else?
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  • Profile picture of the author anpharmd09
    I just experienced this myself.

    I made a couple affiliate sales 2 days ago, and I realized they were labeled as delayed and still unpaid.

    Admittedly, I have just started promoting offers on JVZoo, so I am unfamiliar if this is normal or not.

    I will say that the seller I promoted for is pretty well known and has released numerous products before, so I doubt that he would intentionally be scamming his affiliates.

    I just messaged him through JVZoo a little bit ago, and I am waiting for his response.

    I will update here if/when I hear back from him.
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  • Profile picture of the author Denise Hall
    Unfortunately this is the case with other similar "marketplaces" too. The product vendors get paid by the customers and it's up to the vendors to pay their affiliates.

    The marketplace really has no control over it, other than to ban vendors who don't pay after a certain period of time. But that doesn't help the affiliates get the money they earned.

    JV Zoo doesn't have a set time frame to pay the affiliates. It's up to the vendors. I was unaware of the 60 day rule, though, so at least there is some control.

    And if they're implementing a system where affiliates can request what's due them (and I assume the payments will be automatic when the affiliate requests it) then that's really awesome!
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  • Profile picture of the author bloggerd
    I'm having the same issue and I have had the se message reply as you but yours is a couple months back so looks like there just fobbing us off! here is the message I got back today from jvzoo

    The programmers are working hard to create a workaround for this, where all unpaid affiliates will be able to collect their past due commission. This is expected to be in place within the month.

    Thank you for your patience in this.


    Its just a copy and paste message iv had this same reply couple of times when I have contacted them iv also had the one about payments after 90 days which is total bull
    As iv been waiting over 100 days now iv tried contacting the sellers numerous times and get no reply...
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by bloggerd View Post

      This is expected to be in place within the month.
      Seriously? They said this in April and are still saying it, and in the same email, in July? The word "ouch" comes to mind. Being dependent on the vendor for payment is not my idea of product-selection, as an affiliate: we have quite enough to do without needing to worry about that potential complication, too.

      Originally Posted by Istvan Horvath View Post

      This option has been introduced in almost all platforms
      I understand that vendors can delay paying affiliates, and of course I understand why the potential for fraud predicates that some vendors choose not to pay affiliates immediately. But if the network isn't doing something about affiliate non-payment, and is really saying, over many months "This is expected to be in place within the month", then I'm happy with ClickBank. You make an affiliate sale: you get paid (and if it's refunded, then you get a later deduction to balance the books). This really sounds very unsatisfactory for affiliates? I confess I'm wondering whether it's literally true, or whether JVZoo is possibly being slightly misrepresented, here, because (with absolutely no offense to anyone!) it's not trivially easy to believe this?!
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      • Profile picture of the author 4DayWeekend
        Although it doesn't solve your problem, doing a runner is a very short term mentality by the seller.

        Why on earth would a seller choose to do this to someone who has helped them move units. Surely you're going to want that affiliate to support your next launch.

        Anyone seller who has done this, or thinking of doing this, obviously doesn't care much about the longevity of their business.

        Hopefully these threads will encourage the guys at JVZoo to get a fix sorted (if possible) as soon as they can. I'm sure they're very aware as this seems to be quite common.
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      • Profile picture of the author GarrieWilson
        Originally Posted by Alexa Smith View Post

        I confess I'm wondering whether it's literally true, or whether JVZoo is possibly being slightly misrepresented, here, because (with absolutely no offense to anyone!) it's not trivially easy to believe this?!
        It's true. I have payments 9 months past due from two sellers. One of the sellers is still listed in the marketplace and has live links on his site. Well, did the last time I looked (about a month ago, maybe).

        The other seller doesn't have a live site now so at least he isn't still screwing people.

        Garrie
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  • Profile picture of the author Istvan Horvath
    The "delayed payment" is not rule or requirement imposed by the platform.

    You, as vendor, can decide whether to pay the affiliates instantly or with a certain number of days delay (30 or 60) to make sure they will get the money only after the end of the refund period.

    This option has been introduced in almost all platforms because of the rampant fraud that was going on shortly after the instant affiliate payment gizmos appeared (based on the Paypal's adaptive payment API, which was a novum compared to the old 'rotating payments' method).

    Technically, the payment sould be automated: the buyer's funds to to the vendor's Paypla account; from there the platform's fee and the affiliate's share is calculated and sent immediately to their respective PP account.

    I am not sure how it works when the payment is delayed:
    - if it should happen automatically, then it's a glitch in JVZoo software...
    - if it should happen manually, then the vendor is a jerk
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  • Profile picture of the author GarrieWilson
    Yeah JV Zoo doesn't do anything to stop it - even after reported. They just send the same canned response. Yet, the sellers account/products are still active.

    JV Zoo should at the very least investigate and cancel sellers if they aren't paying while their "programmer" turns a 3 or 4 day programming job into a six month one.

    Garrie
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  • Profile picture of the author LilBlackDress
    You do have to log in to see unpaid sales. It is highly possible that the vendor is not aware that you have made sales as they have not logged in for awhile.
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  • Profile picture of the author entrepreneurjay
    Always ask for instant commissions upfront before promoting any product.

    Unless your new and you do not have a reputation of any kind then delayed is probably your only option through jvzoo.

    Try rapbank 100 percent commission products to get paid instantly as an alternative.
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  • Profile picture of the author Danny del la luz
    Had something similar happen, as far as not being paid commissions for a sale is concerned.

    My experience was with promoting the product directly via the products own company site(very well known company to many here on the warrior forums) not through a third party funnel like CB, ect, etc.

    Prior to the sale, I have had plenty of contact with the company via email, and they were always prompt in answering email correspondence.

    After the sale, they have not responded to a single email query regarding the "non payment" issue!

    Which kind of sucks!

    The moral of this story is: " No Pay No Promote" in other words I think if someone get's shafted in this manner, and has not had an adequate explanation or response, then it's far better to go and find a different product to promote(sell) . Or, if this happens too often via one of the large affiliate product/sales/ promotions/ sites, then we're better off doing business elsewhere.
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  • Profile picture of the author bloggerd
    Vendors reply:

    Well managed to get intouch with one of sellers that owes commission and he told me that it is queued with jvzoo an he has contacted jvzoo support to release the commissions but has not had any reply from jvzoo support

    Me:

    So I agin contacted jvzoo support regarding the queue as they never told me it was there fault the commissions where not being paid because they where queued.

    Guess what reply I got this morning!!


    Jvzoo support:

    The payments are currently stuck in the queue. The programmers are working hard to create a workaround for this, where all unpaid affiliates will be able to collect their past due commission. This is expected to be in place within the month.

    Thank you for your patience in this.



    So I waited and then emailed jvzoo support once agin and this time they said




    Jvzoo support:

    I understand the frustration you are feeling towards this. However, JVZoo doesn't queued commissions as everything is done automatically through paypal.

    If you are set to instant commissions then you will be paid at the time of sale.

    If you are set to delayed commission the default payment is at 90 days from the point of sale. Affiliates are not automatically paid on the 90 day mark.

    However, once a seller has gone over 90 days and not paid, JVZoo sends out a warning letter.

    The vendor can release funds at anytime before that if you have any agreement with him. This will need to be between you and the vendor.

    The payment process works as follows:

    The customer pays the full price to the vendor.
    The vendor then pays the Paypal fees and JVZoo fee from that price
    From the remainder, the affiliate is paid their commission.
    From the remainder of that, the money is split with the JV Partner or partners.

    All of that is done automatically through Paypal
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  • Profile picture of the author mediamarket
    Try contacting them and letting them know this, this is not okay and you should contact them to see what they say. Good luck
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  • Profile picture of the author ChrisDouthit
    In PayGear we added a feature so you can see exactly what type of reputation the vendor has with paying their affiliates. If they do not pay their affiliates on time you see exactly that.

    Vendors know if they don't pay every product under their umbrella is going to display that they do not pay on time. We have found this is also very motivating for vendors to make sure they pay all affiliates on time.

    Since implementing this feature in PayGear 4.0 we have had almost no cases of affiliates having to chase down vendors to get their payments.
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  • Profile picture of the author bloggerd
    I'm still at it with jvzoo over this same crap all the time programmers are working on it should be sorted within 2 weeks then its another 2 weeks then its soon then its 2 weeks agin.

    Personally I think where just being fobbed of but if by chance it is the programmers then I think they need to look at hiring some new ones as the ones they have are abviously a waste if time.

    Im stopping promoting any jvzoo product with delayed commissions from now on as it is bang out of order having to wait over double the time and still waiting.
    An jvzoo have no sense of urgency into resolving the issue, bet they would if there $% was being held up..

    Rant over
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  • Profile picture of the author Coby
    I had a similar issue with JV Zoo and keep getting the run around with their support...

    However, the commissions I am owed are due to be paid by JV Zoo themselves and it's been about 2 years....

    I currently have nearly $900 owed to me from recruiting other affiliates to Jv Zoo. You know using their referral system where you get like a commission for each sale the affiliates you recruit make...

    Each time I send in a ticket about it the reply I get is "I am discussing this with the managers and they will be paid out as quick as possible"

    The last ticket I put it and got that response was about 2 weeks ago.

    So - if you are owed referral commissions (you can check this under "my account") then put in a help desk ticket.

    Anyone else owed these time of referral fees from JV Zoo themselves also?

    Cheers,
    Coby
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    • Profile picture of the author Denise Hall
      Originally Posted by Coby View Post

      I had a similar issue with JV Zoo and keep getting the run around with their support...

      However, the commissions I am owed are due to be paid by JV Zoo themselves and it's been about 2 years....

      I currently have nearly $900 owed to me from recruiting other affiliates to Jv Zoo. You know using their referral system where you get like a commission for each sale the affiliates you recruit make...

      Each time I send in a ticket about it the reply I get is "I am discussing this with the managers and they will be paid out as quick as possible"

      The last ticket I put it and got that response was about 2 weeks ago.

      So - if you are owed referral commissions (you can check this under "my account") then put in a help desk ticket.

      Anyone else owed these time of referral fees from JV Zoo themselves also?

      Cheers,
      Coby

      Wow, that really stinks! I didn't even know they paid (or are supposed to pay) referral commissions.
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  • Profile picture of the author Kezz
    Another suggestion for JVZoo, from the sellers point of view, would be a more active notification system to let sellers know when there are unpaid commissions.

    There might be something in the system I'm missing, but I've often logged into JVZoo, clicked through to the Sellers Dashboard and only then realized I have pending commissions to pay out.

    For that reason I try to remember to check as often as I can, but I'm sure I wouldn't be the only one who gets busy and might not get in there for a few days. A weekly email roundup of stats and unpaid commissions would be super useful.

    Another thing that would help a LOT is more comprehensive information on affiliates. If you had better info to help you assess that an applicant is not a fraudster, you would have less need to use the "Delayed" setting.

    For example, if affiliates could setup a page linking to their WF profile, their FB page, Twitter page, or whatever else they wanted to share you could check these things out and try to ascertain they were a real person not a "con & run" alias. I ask people to share information like this, but I think most don't see the written request.

    And given last year I was burned badly by a JVZoo affiliate that looked to be well established, with 100+ sales, if a person doesn't make the effort to share the kind of info mentioned above it's too risky to approve them.

    JVZoo has been great, but things like the above I think would really help to make the platform stronger and safer for all the legitimate sellers and affiliates.
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  • Profile picture of the author anton343
    I recently sold my first product through jvzoo and did quite well thanks to the affiliates that promoted it. I paid affiliates I know instantly and delayed payments to those I didn't know on the advice jvzoo gives out.

    I did not realise that on those that where delayed I then had to manually approve payments after that period. Luckily I came across this fact quite early on so it never became an issue.

    I am sure many new sellers wouldn't be aware of this, but if you have contacted them they should reply immediately or be named and shamed

    Anton
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  • Profile picture of the author bloggerd
    Well still at with Jvzoo

    Also STILL Getting the very same message replies to my tickets

    "great that copy & paste feature"
    As every time i contact them i get one or the other of them


    Well either Jvzoo are trying to pull a fast one or they REALY REALY need to sack there programmers and hire better ones



    It should be Jvzoo doing that or pulling there finger out and paying us are commissions manualy

    They have few days and if i haven't got my commissions an the issue fixed
    That's it for jvzoo with me, Promoting or selling

    Also they always set the ticket to closed...

    Why you haven't solved my sodding issue to which i sent the ticket in for....



    Would love to see how fast the issue would be fixed if it was stopping them getting there % of each sale


    Bet it wouldn't take 6 MONTH!!!!!!



    Originally Posted by ejullya View Post

    Hey warriors,



    "The programmers are working hard to create a workaround for this, where all unpaid affiliates will be able to collect their past due commission. This is expected to be in place within the month. You will have no troubles receiving your commissions at that point."

    Then I received another note from a different person at JVZOO:

    "Affiliates are not automatically paid on the 60 day mark. However, once a seller has gone over 60 days and not paid, JVZoo sends out a warning letter. If you have still not received your commissions, you can contact the seller directly and request that they release your funds for you. We do not hold commissions. If you have any other questions in regards to your commissions please contact the vendor directly."
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  • Profile picture of the author Bish
    Unfortunately as with most things online it was the few bad apples that wrecked it for everyone. I’m not making excuses for anyone here and not paying out owed commission is bad practice.

    But the reason commission payments are now nearly always set as delayed (unless the vendor knows you) is down to scammers and fraud. I launched a successful niche product on both Clickbank and JVzoo at the same time (different landing pages) and the sales flew in from both platforms about 70 -30 in favour of CB.

    But I was still over the moon with the JVzoo sales which incidentally nearly all originated from just 3 affiliates.

    The problem I had was not setting the commission to delayed. And within a couple of weeks almost all of those sales ended up as charge-backs which ended up costing me nearly $1400. Not to mention the issues I ran into with PayPal. And the affiliates just vanished; all I was able to get back was the small commissions paid to JVZoo.

    As I said, I am not making excuses for vendors who don’t pay what they owe or for JVZoo for not having a procedure in place. I just thought it might be enlightening to know why nearly all affiliate payments are now set to delayed.
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    • Profile picture of the author anwar001
      Originally Posted by Bish View Post

      Unfortunately as with most things online it was the few bad apples that wrecked it for everyone. I'm not making excuses for anyone here and not paying out owed commission is bad practice.

      But the reason commission payments are now nearly always set as delayed (unless the vendor knows you) is down to scammers and fraud. I launched a successful niche product on both Clickbank and JVzoo at the same time (different landing pages) and the sales flew in from both platforms about 70 -30 in favour of CB.

      But I was still over the moon with the JVzoo sales which incidentally nearly all originated from just 3 affiliates.

      The problem I had was not setting the commission to delayed. And within a couple of weeks almost all of those sales ended up as charge-backs which ended up costing me nearly $1400. Not to mention the issues I ran into with PayPal. And the affiliates just vanished; all I was able to get back was the small commissions paid to JVZoo.

      As I said, I am not making excuses for vendors who don't pay what they owe or for JVZoo for not having a procedure in place. I just thought it might be enlightening to know why nearly all affiliate payments are now set to delayed.
      Its bad that you were ripped off by fraud affiliates. However, that doesn't explain the lax attitude prevalent in JvZoo for affiliates. Giving seller the option of delaying affiliate commissions is one thing. Iti s a good idea. However, after certain days have passed, then the payments should automatically be transferred to affiliate accounts by the system instead of depending on the vendor to do it.

      Suppose a vendor has stopped promoting the product he was selling and now he no longer logs in to Jvzoo account. In that case, all the hard work of the affiliates has been wasted as they are not going to get any money from that vendor. It simply doesn't make sense. This is totally unacceptable system which is in place.

      I think all affiliates should submit tickets to the support system demanding some necessary changes. Tell them if these changes do not take place then they will stop promoting any Jvzoo product as well as they would forced to start complaining about it on forums and other places, which will prevent new affiliates from joining them.
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  • Profile picture of the author Moneymaker2012
    I don't have any problem with jvzoo since last year, it's working great.
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  • Profile picture of the author DubDubDubDot
    Originally Posted by bloggerd View Post

    The payments are currently stuck in the queue. The programmers are working hard to create a workaround for this, where all unpaid affiliates will be able to collect their past due commission. This is expected to be in place within the month.
    Nothing is "stuck" anywhere in a technical sense. All they have to do is manually go through the database and send out the payments.

    Bish's post leads me to believe their bank account may be frozen due to issues of fraud. If so, they may not be able to make the payments until that is cleared up.
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    • Profile picture of the author Plugin Profits
      I was told the same thing by them. So I found the email of the vendor since they never replied to my message on JVzoo. The seller replied to my email and said he thought they were all paid and would check. Nothing happened for another week so I wrote him again. He didn't reply again though later I noticed the commissions that said were outstanding disappeared on JVZOO though I never had received them in my PayPal. So I wrote them asking about this and got this response back:

      "Thank you for contacting the JVZoo.com support desk.

      The transactions that you are not seeing are the ones that the vendor has released to you, but are stuck in the queue. The system went through an upgrade which now changes the way commissions are displayed. When the vendor has released the commissions, but they get stuck, the vendor is alerted in a different way, removing the display (but not the fact) of those commissions to the affiliate. This is also a notification to the affiliate that the vendor has released the payments.

      I hope that helps out."

      Uhh... Wha? Stuck in a black hole in cyberspace? :confused:
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      • Profile picture of the author shonny
        Thank you for contacting the JVZoo.com support desk.

        The transactions that you are not seeing are the ones that the vendor has released to you, but are stuck in the queue. The system went through an upgrade which now changes the way commissions are displayed. When the vendor has released the commissions, but they get stuck, the vendor is alerted in a different way, removing the display (but not the fact) of those commissions to the affiliate. This is also a notification to the affiliate that the vendor has released the payments.


        I received exactly the same message after I contacted their support system. I think there is something else going on with Jvzoo but they are not telling us. I have decided not to promote anything from Jvzoo until I get paid my commission.
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      • Profile picture of the author DubDubDubDot
        Originally Posted by Plugin Profits View Post

        "Thank you for contacting the JVZoo.com support desk.

        The transactions that you are not seeing are the ones that the vendor has released to you, but are stuck in the queue. The system went through an upgrade which now changes the way commissions are displayed. When the vendor has released the commissions, but they get stuck, the vendor is alerted in a different way, removing the display (but not the fact) of those commissions to the affiliate. This is also a notification to the affiliate that the vendor has released the payments.

        I hope that helps out."

        Uhh... Wha? Stuck in a black hole in cyberspace? :confused:
        Someone ask them to process the payment manually. Post the response here.
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  • Profile picture of the author Steve King
    As a vendor on JVZoo I've never experienced any problems with paying either instant or delayed commissions.

    I understand the frustrations, but it is better to be safe than sorry. Once an affiliate unknown to me proves they can promote and gain sales, I have no problem in changing their status to instant or releasing affiliate commissions earlier than the 60-day period.

    the more sale you make, the more vendors will set you to instant

    hope that helps
    cheers
    Steve
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    • Profile picture of the author webound
      I have been using jvzoo for some time now and I have noticed one big issue which could be resolved with just a few lines of code on jvzoo's side.

      That issue is that others are signing up as affiliates and then buying the product using their affiliate link and thus getting the product at an even reduced price point once they are paid the affiliate commission.

      For example, if you have a product you sell for $10.00 with a 50% commission to affiliates, they would sign up to become an affiliate and then use their affiliate link to buy the product at $10.00 and then when they have their commission paid on it, they are getting the product at $5.00 rather than 10.

      Those that are doing this usually have an ocasional affiliate sale and low total sales count.

      This could be resolved by cross referencing IP addresses and mac addresses on the purchase end.

      Also, jvzoo is able to automatically deduct their commission for sales commissions (the 50 cents per sale deal) so they have the ability to deduct affiliate commissions if they so desired.

      As a seller on jvzoo it would be better if they did that and it would weed out the scam sellers and increase the productivity of affiliates and overall sales as a result.
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  • Profile picture of the author Chris Walker
    Criteria number 1 for choosing a product to promote on JVZoo is checking out the vendor.
    Do they have a reputation and a team to back up their product. Most vendors take care of their own support, refunds, complains and stuff like that. That is where the problem will happen with affiliates.

    Just my opinion. I mean, there are thousands of products to promote. I will never risk anything to make my life harder.
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    • Profile picture of the author webound
      Originally Posted by Chris Walker View Post

      Criteria number 1 for choosing a product to promote on JVZoo is checking out the vendor.
      Do they have a reputation and a team to back up their product. Most vendors take care of their own support, refunds, complains and stuff like that. That is where the problem will happen with affiliates.

      Just my opinion. I mean, there are thousands of products to promote. I will never risk anything to make my life harder.
      I can't agree with the team aspect as that generally leads to miss communication, too many people handling the same issue, delays in support and resolution, not to mention the passing of the buck from one team member to another.

      I would say due diligence however is a good idea and to take a look at their number of refunds. Although that can't really a true indicator of the seller due to the affiliate refund scams out there it could be an indicator of product quality.

      Simply put, there are pros and cons on either side seller or affiliate and the only real solution lies in the programming of jvzoo with regards to auto deducting and holding of affiliate commissions.

      As a seller on jvzoo I can honestly say I am all for that feature so long as jvzoo also puts in algorithms to stop the affiliate purchase discount scam as well and anyone who is not for both of these features is an affiliate or seller I would stay away from.
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  • Profile picture of the author Mike Hill
    Just get the product owner on JVZOO to set your commissions to Instant otherwise you won't promote them. Problem solved...
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    • Profile picture of the author webound
      Originally Posted by Mike Hill View Post

      Just get the product owner on JVZOO to set your commissions to Instant otherwise you won't promote them. Problem solved...
      No, that does not solve it, it can be changed at any time by the seller to delayed.
      As a programmer I can tell you, the only real way to solve it would b for jvzoo to actually step up and handle it from the program level and take out the human element.
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      • Profile picture of the author superwar
        I have no problem with JVZoo , aff. there since 3 years.
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  • Profile picture of the author Pritom
    I hope they have fixed the issue. Now they seems okay ...
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  • Profile picture of the author Joan Altz
    They haven't fixed it as far as getting these sellers to pay. We have 7 sellers right now who owe us and none of them are reading their messages on JVZoo.

    Thankfully, most sellers do pay on time, and a few even before the due date, and most of our other promotions are Instant Payment so we don't have to worry about it. But we'll be ending promotions for those 7 really soon if they don't pay up.
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    • Profile picture of the author angelmum
      It is now 90 days... this is on JVzoo help desk facts

      Delayed commissions means that the seller has up to 90 days to release your commissions for you. They will release your funds directly from their account into your own Paypal account sometime within that 90 days. The 90-day limit is to allow for refunds.

      I have just gone over 90 days with 1 vendor, 2 sales @ 90 days and I now have 7 sales all up with the same vendor... looks like I might be in for a wait..
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      • Profile picture of the author seilove
        I have the same problem. Anyone know how to solve it?? I have contacted both jvzoo support and the vendor 3-5 times but still not responsed yet. It was more than 100 days now. I have 9 pending commission.
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  • Profile picture of the author Tom Geo
    I have the same problem still not solved even though i contacted JVzoo directly, more than 20 days have past (from contacting JVzoo) more than 6 months for the commission, and i think i will never promote for delayed commissions anymore
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  • Profile picture of the author Eliza Marzanna
    Oh this sounds terrible and very discouraging for anyone wanting to use their site. Surely they wouldn't want people to get discouraged in using them...
    Maybe you should insist.
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    • Profile picture of the author seeqer
      I was not sure about JVZOO. I was thinking about becoming an affiliate.

      After reading the lack of support that JVZOO should provide, I have decided to look elsewhere.

      If it is stuck in the queue on their side, they should have fixed that problem and at the very least keep updated the people concerned by this problem.
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    • Profile picture of the author discrat
      Wow, pretty discouraging . I have contemplated promoting a few Products from JV Zoo especially since they give Affiliates the ability to segment and form a Buyers list with disclosure of email addresses from customers.

      But I might hold off, since they seem to be questionable in their practices right now


      - Robert Andrew
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    • Profile picture of the author pierro
      Hi all,
      Yes it's True! I only joined at JVZoo this year (2015), for a vendor that was no longer on CB. I had no problems with this vendor when they were on the CB platform; but JVZoo is another story and here's mine...

      So after making 19 sales for this vendor, I thought to myself; i'll just wait for the delayed payment to reach the limit and then hopefully I'll get payed automatically. But that was not the case! You see, after more than 100 days, the vendor did not pay me what's rightfully mine and after some emails, they did not respond. So I contacted JVZoo, stressing my situation...
      They (JVZoo) more or less told me it was between me and the vendor! Anyhow, eventually, the vendor sent an email telling me that 4 payments (from the 19 sales) will be made directly into my PayPal account, to which only 2 was actually made - while JVZoo shows 4 was in fact deposited! Where did the other 2 go? Only the good lord knows!

      Anyhow, after some time trying to get JVZoo to take responsibility, they pretty much told me, there's basically nothing they can do! They did agree though, that my payments are well overdue and they did mention that if they see any suspicious activity from this vendor, they will pull him off the JVZoo platform... What? After he has just got smarter!

      It doesn't look like I'm getting my money and even if I did, there's still those two payment I never received! Where did it go?
      My advice, steer clear from them!

      On the other hand, if they can take responsibility just like most other affiliate networks and enforce that affiliates are rightfully payed; then it wouldn't be such a bad platform to promote from!
      Cheers
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    • Profile picture of the author Kitiemau
      My jvzoo stories is really funny. Jvzoo was send messages to me say "the vandor we'll pay the commission directly into my paypal account" in the same time my balance was deleted from my jvzoo account by jvzoo. Untill now almost two years I still not get paid. I contact the jvzoo and he ask me to contact the vandor, and I contact the vandor and he ask me to wait. I was wait the payment for two years now still not get paid.
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    • Profile picture of the author pierro
      PLEASE don't promote products through JVZoo! These guys don't have any means on how to make a vendor pay you what's owing to you!

      For one, no one wants to promote products for some time only to realize that the vendor can't pay! JVZoo can't do ANYTHING about it! It's in between you and the vendor... JVZoo don't have any legislation to pay what owed!

      There are many affiliate networks that insure the affiliate gets paid, but JVZoo don't have anything there!

      I've been waiting about a year for my payments and have sent numerous emails to both JVZoo and the vendor in question (Glen Hooke) and as it seems, THEY don't want to pay me!

      I have used many affiliate networks for years and it's only during this year (2015), I chose to try JVZoo and MAN, I wish I had NEVER gone there!

      This post is not just a rant, but I hope no one experiences what I am currently going through... I don't wish this even for my worst enemy (I may wish it for Glen Hooke!), but that's it....

      Cheers
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    • Profile picture of the author pierro
      Hi all... It's been nearly a year and STILL (After numerous emails to both the vendor and JVZoo), this vendor REFUSES to respond; JVZoo aren't much help either!




      Cheers, Pierro
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  • Profile picture of the author ForumGuru
    Banned
    Most of my affiliates get paid immediately, and nothing has ever "stuck in the queue on their side" as it's up to the vendor to pay the affiliate, not JVZoo.

    Cheers

    -don
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  • Profile picture of the author Simon Anthony
    It's usually related to the money-back guarantee period. If you apply to promote a JVZoo product and get accepted and put on delayed commissions, you usually don't get paid before the money back guarantee has expired. This can be 30 or even 60 days. Possibly more.

    The reason for delayed commissions ..... Sadly there are plenty of dishonest affiliates out there who get approved to promote a product, then they buy the product themselves, and their friends do too, through the same affiliate link. Then they clear-out their PayPal account of every cent and refund every purchase. In this case the product creator bears the cost of the refund and not the affiliate. The affiliate still walks away with all of the commissions. It's usually the affiliate who should lose the commission on all refunds.
    So for this reason, unknown affiliates are usually set to delayed commissions. Saying that, it is 100% up to the discretion of the product vendor.

    Known affiliates and people with good sales record will get instant commissions.

    If you were thinking of promoting on JVZoo, please do not let this thread put you off. It's something you have to bear at first. I did, and so did many others. Once your sales record gets better you will get put on instant commissions.
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    • Profile picture of the author angelmum
      8 out of 10 vendors pay either instant or when the commission is due (delayed), I have 2 vendors that haven't paid... the main vendor I have 7 sales and it has been 7 months now, when I emailed him he said that he would check it out for me... then he simply vanished, I have emailed him over 8 times and also through the jvzoo message system and nothing, ziltch, I messaged jvzoo and they also told me to email him and they would also email him.. again nothing!! I know he is still around as his blog has been updated and he still has other products around... it is a lousy $93 dollars... a spit in the ocean to them but to us simple affiliates, it can pay our hosting or I could have spent it on a present on ebay for my son who turned 8....

      This makes me so mad, that I have spent time on youtube videos, promoting etc... wasting my time and my money to make them rich..

      Listen up cheating vendors:
      1. most affiliates do this for the little money they get to use on their kids, bills or for something they want to buy...
      2. most affiliates do not have huge lists and have never sold anything (as a vendor) and spend so much time promoting affiliate products..
      3. We are people as well, we have feelings and bills and commitments, so if we do you (the vendor) a service by promoting your product than maybe respect us a little more..
      4. sorry I am so mad.. as I said most are ok..

      and JP Sxxxxxxxl its time you checked it out as you said you would and pay!!...
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      • Profile picture of the author MrBrightside002
        Originally Posted by angelmum View Post

        8 out of 10 vendors pay either instant or when the commission is due (delayed), I have 2 vendors that haven't paid... the main vendor I have 7 sales and it has been 7 months now, when I emailed him he said that he would check it out for me... then he simply vanished, I have emailed him over 8 times and also through the jvzoo message system and nothing, ziltch, I messaged jvzoo and they also told me to email him and they would also email him.. again nothing!! I know he is still around as his blog has been updated and he still has other products around... it is a lousy $93 dollars... a spit in the ocean to them but to us simple affiliates, it can pay our hosting or I could have spent it on a present on ebay for my son who turned 8....

        This makes me so mad, that I have spent time on youtube videos, promoting etc... wasting my time and my money to make them rich..

        Listen up cheating vendors:
        1. most affiliates do this for the little money they get to use on their kids, bills or for something they want to buy...
        2. most affiliates do not have huge lists and have never sold anything (as a vendor) and spend so much time promoting affiliate products..
        3. We are people as well, we have feelings and bills and commitments, so if we do you (the vendor) a service by promoting your product than maybe respect us a little more..
        4. sorry I am so mad.. as I said most are ok..

        and JP Sxxxxxxxl its time you checked it out as you said you would and pay!!...
        Same as you many vendors didn't pay me, It really makes me mad and JVZoo should do something about it.
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  • Profile picture of the author Sid Hale
    Long before jvZoo Launched (5 years ago, in fact), RAPBank.com was launched as the first Instant Commission marketplace with NO delayed payment option.

    You may not have heard of it, simply because it wasn't launched here on the WF.

    While jvZoo initially launched with instant commissions as one of their primary features... it wasn't long before they were forced to implement a delayed payments option simply because they had no other method of dealing with affiliate fraud.

    This forum has plenty of threads warning merchants to accept affiliates only on a delayed payment basis unless the affiliate is known to the merchant, or ONLY after verifying the affiliate's background.

    I don't know what mechanisms jvZoo has implemented to help insure that delayed payments eventually get paid - but it's obvious from this thread that ultimately the merchant must initiate that payment.

    Apparently, jvZoo isn't holding those commission amounts in escrow for the affiliate, so you just have to pray that the merchant hasn't already spent your commission payment before the 90-day delayed payment period has passed. You also need some assurance that the merchant is keeping track of his commission obligations with regard to when those commissions are due, and how to make those payments. There are obviously some manual steps involved with moving those funds from the merchants Paypal account (assuming he still has those funds available) on to the affiliate.

    If it is a large number of sales, with commissions due to a number of different affiliates, over a multi-day period... well, my guess is that the potential for error is pretty high.

    Meanwhile, for merchants listing their products on RAPBank (and affiliates promoting products from that marketplace) - it's a non-issue!

    That's because all products sold in the RAPBank marketplace are instant commission. The merchants are using RAP to set up/sell their products and the RAP software automates the payments so that they are truly instant. Provisions have been made for drastically reducing affiliate fraud, as well as reducing chargeback claims.

    Unlike jvZoo - RAPBank is a marketplace where affiliates can find product to promote. They do NOT interject themselves in the payment process (your cloaked RAPBank link submits a merchant order link with YOUR paypal email address).

    Oh - and the merchant isn't charged a processing fee every time an affiliate makes a sale.
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    Sid Hale
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    • Profile picture of the author Ames
      Originally Posted by Sid Hale View Post

      Long before jvZoo Launched (5 years ago, in fact), RAPBank.com was launched as the first Instant Commission marketplace with NO delayed payment option.

      You may not have heard of it, simply because it wasn't launched here on the WF.

      While jvZoo initially launched with instant commissions as one of their primary features... it wasn't long before they were forced to implement a delayed payments option simply because they had no other method of dealing with affiliate fraud.

      This forum has plenty of threads warning merchants to accept affiliates only on a delayed payment basis unless the affiliate is known to the merchant, or ONLY after verifying the affiliate's background.

      I don't know what mechanisms jvZoo has implemented to help insure that delayed payments eventually get paid - but it's obvious from this thread that ultimately the merchant must initiate that payment.

      Apparently, jvZoo isn't holding those commission amounts in escrow for the affiliate, so you just have to pray that the merchant hasn't already spent your commission payment before the 90-day delayed payment period has passed. You also need some assurance that the merchant is keeping track of his commission obligations with regard to when those commissions are due, and how to make those payments. There are obviously some manual steps involved with moving those funds from the merchants Paypal account (assuming he still has those funds available) on to the affiliate.

      If it is a large number of sales, with commissions due to a number of different affiliates, over a multi-day period... well, my guess is that the potential for error is pretty high.

      Meanwhile, for merchants listing their products on RAPBank (and affiliates promoting products from that marketplace) - it's a non-issue!

      That's because all products sold in the RAPBank marketplace are instant commission. The merchants are using RAP to set up/sell their products and the RAP software automates the payments so that they are truly instant. Provisions have been made for drastically reducing affiliate fraud, as well as reducing chargeback claims.

      Unlike jvZoo - RAPBank is a marketplace where affiliates can find product to promote. They do NOT interject themselves in the payment process (your cloaked RAPBank link submits a merchant order link with YOUR paypal email address).

      Oh - and the merchant isn't charged a processing fee every time an affiliate makes a sale.
      RAPBank.com closed down?
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  • Profile picture of the author mohshag
    i dont think JVzoo now has problems like this. because Paypal now has control over the sale untill the moneyback guarantee period. If the sale is not refunded by then, you will get your commission automatically. But I might be wrong
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  • Profile picture of the author Brent Stangel
    Oh - and the merchant isn't charged a processing fee every time an affiliate makes a sale.
    Just $197 UP-FRONT!

    That's a real nice ad for your software though.
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    • Profile picture of the author Sid Hale
      Hey Brent,

      If my intent had been "advertising", I would have jumped all over this thread 2 years ago when it first appeared.

      Originally Posted by Brent Stangel View Post

      Just $197 UP-FRONT!

      That's a real nice ad for your software though.
      From recent additions to the thread... it appears that the problems linger.

      As for the $197 price tag - that's for RAP and is of NO concern to affiliates who wish to promote products from the RAPBank marketplace - it costs them nothing!

      The $197 up front that you refer to is the cost to the vendor to license RAP.

      Compare that to paying a fee on every sales transaction.
      If you were paying say a 5% transaction fee on a $27 ebook, your fees for 100 sales would amount to $135.

      I guess that makes you a winner if you never plan to sell anything again, but if you're in this for the long haul, it only makes sense to pay a small amount up front and reap the benefits over and over again with NO additional per transaction fees.

      We're approaching our 8th anniversary this fall - with no thread having ever appeared in the WF about affiliates not having received their commissions from the merchant.

      I could go on forever, but you're right. It would appear to be advertising. It's just difficult to discuss without that happening.
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      • Profile picture of the author angelmum
        What gets me is that most of these vendors have huge lists from selling on jvzoo and continue to reap in affiliate commissions on other vendors products, jvzoo should be able to freeze these commissions until they pay any affiliate commissions they owe on their own vendor accounts or they should not be allowed to be anyone's affiliate, I don't think that I would be the only affiliate the vendor has not paid, they should be simply removed as a "vendor and affiliate" from the jvzoo system..
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  • Profile picture of the author Freebiequeen1999
    That does not happen in good affiliate networks.

    They get paid by the advertiser, they pay you for valid traffic and sales.

    Commission Junction is very reliable and established. There are many others too.
    The really good ones are very selective, USA and Canada only with none of the email submit
    crap.

    Shareasale is step down - you have to watch that the advertisers are low on funds.

    But Jvzoo ? I guess you have to watch for these so called genius "mentors"to pay you

    I hope you will name and shame these people if they owe you money.

    Here is an interesting experiment I did - on a specific topic I was looking for in the marketing field, I went through about 20 offers and then clicked through to the person's own info
    Many of their superduper moneymaker websites went to a "holding page" - this domain for sale.

    Some of their wso's were found on the forum pages here - the "end" pages show the original seller no longer updating, answering questions , giving refunds.

    Seriously - JVZoo and Clickbank both seem to accept any product and any affiliate.
    Hopefully they can weed out the bad ones but you should let others know bout them.
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  • Profile picture of the author yakim1
    JVZoo does not care about their vendors or affiliate as it puts all the responsibility on the shoulders of the vendor. There will be a new affiliate/vendor platform that will be available next month that has all kinds of extra security.

    It does not allow the vendor to choose who gets instant commission and who get delayed commissions. It has a way to check on every sale if the affiliate is a fraud or not. It greatly reduces the chance of an affiliate or vendor from getting scammed.

    Delayed payments are automated so the affiliate is ensured of being paid. It is impossible for the system to get scammed.

    That is about all I know at this time.

    Best regards,
    Steve Yakim
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    • Profile picture of the author kindsvater
      Originally Posted by yakim1 View Post

      Delayed payments are automated so the affiliate is ensured of being paid. It is impossible for the system to get scammed.
      That is an interesting idea. Undoubtedly would take some programming but I do not see why that is not doable. Essentially, it is an escrow. Affiliate payments are paid out of the purchase price to JVZoo and not the merchant. Payment is held pending a period, and then assuming no refund automatically released to the affiliate.

      Example: $100 product with 60% affiliate commission and 30 day refund period.

      When the sale is made seller receives $35, JVZoo receives its $5 (5% fee), and JVZoo receives $60 in escrow. On 31st day funds automatically paid to affiliate.

      JVZoo could have a fee for this service or make money on the 30 day float.

      Benefit to affiliate is not worrying about seller not paying. Benefit to seller is affiliate fraud reduced as there is no instant payment. Benefit to JVZoo is trust, differentiation, and possible revenue source.

      Disadvantage is double-payment of PayPal fees as payment is first made to JVZoo and then a second payment is to the affiliate.

      .
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      • Profile picture of the author yakim1
        Originally Posted by kindsvater View Post

        That is an interesting idea. Undoubtedly would take some programming but I do not see why that is not doable. Essentially, it is an escrow. Affiliate payments are paid out of the purchase price to JVZoo and not the merchant. Payment is held pending a period, and then assuming no refund automatically released to the affiliate.

        Example: $100 product with 60% affiliate commission and 30 day refund period.

        When the sale is made seller receives $35, JVZoo receives its $5 (5% fee), and JVZoo receives $60 in escrow. On 31st day funds automatically paid to affiliate.

        JVZoo could have a fee for this service or make money on the 30 day float.

        Benefit to affiliate is not worrying about seller not paying. Benefit to seller is affiliate fraud reduced as there is no instant payment. Benefit to JVZoo is trust, differentiation, and possible revenue source.

        Disadvantage is double-payment of PayPal fees as payment is first made to JVZoo and then a second payment is to the affiliate.

        .
        I'm not referring to an Escrow account as that may violate some PayPal rule. I'm talking about using a PayPal security system that automatically determines who can be a vendor and which affiliates will be paid instantly and which will have commission payments delayed.

        The delayed payments are paid automatically because the vendor agrees with PayPal to pay. If for some reason the vendor does not pay the delayed commissions as promised, the vendor does not answer to the affiliate or the service, but answers to PayPal.

        Because of this type of system is used, there is virtually NO affiliate fraud or vendor fraud.

        As a result, affiliates don't have to be approved by the vendor to promote the vendor's products. There is no affiliate approval by vendors as it is PayPal who determines who can be an affiliate or vendor and how each is paid.

        Remember, vendors can be affiliates also.

        I hope this has been helpful,
        Steve Yakim
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  • Profile picture of the author ckaldenbach
    I have just prepaired a launch for today and ran into this as a seller.
    Just want to let you know that every seller will see this video on the page where they will have to approve affiliates https://youtu.be/fpVNoTuXWo8
    So JV ZOO advices to only grant instant commissions to affiliatepartners that sellers already know and sellers already worked with. Untill there is trust sellers can choose for delayed, and if trust is build, they can change the settings to instant commissions. They say it is just a security protection.

    I would be curious which seller has experienced any issues, because they put someone on instant and now regret they did? (Please reply if you do: would love to learn more about this).
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  • Profile picture of the author thehypnoguy
    Actually it shows when you pick up your link on JVZoo Instant or Delayed. I've been burned so I just choose to promote those products that I will be paid on instantly. I pay instantly and I expect to get paid in like manner. Support those who support you.

    Martin
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  • Profile picture of the author JJHaynes
    If you don't know the person be very careful. Check out their reputation. If you are unsure about them then only promote products that pay instantly.

    I had the same problem with elance. Someone still owes me $1000 for work I completed a couple of years ago.
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    • Profile picture of the author Steve B
      Why bring up a thread over 2 years old?

      Steve
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      • Profile picture of the author yakim1
        Originally Posted by Steve B View Post

        Why bring up a thread over 2 years old?

        Steve
        Hey Steve,

        Because it is still a very big problem yet today that JVZoo has failed to find a fix for.

        Best regards,
        Steve Yakim
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  • Profile picture of the author LaunchPurveyor
    That's terrible indeed. If you decide to continue promoting JVZoo products, I'd strive to make 20-25 sales at which point you'll always be accepted for "Instant" payouts by the product creators (you can even point this out when you request your affiliate link: "Hey, I've made 25 sales - please approve me for Instant commissions" etc.)
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  • Profile picture of the author joseph7384
    Just curious as to why E Brian Rose or Bryan Zimmerman have not made an appearance on this thread.
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    • Profile picture of the author Kay King
      Maybe because it's a two year old thread that's been bumped a lot.
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      • Profile picture of the author joseph7384
        Originally Posted by Kay King View Post

        Maybe because it's a two year old thread that's been bumped a lot.
        I know it's an old thread and that's why I asked, you would think at some point one of them would have popped in by now.
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        • Profile picture of the author Kay King
          They did that for a long time but they have a help desk and they are responsive when peopel use the help desk. Several posts are only rants.

          ...and a couple promotions for a different affiliate system.

          I think the days when WF members could "call out" someone in a thread and get them to answer - are over.
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      • Profile picture of the author yakim1
        Originally Posted by Kay King View Post

        Maybe because it's a two year old thread that's been bumped a lot.
        Maybe it is that they have not found a solution for this problem for over 2 years because it is still a problem that is happening at JVZoo. I guess if you ignore it, the problem will go away. (NOT)

        Best regards,
        Steve Yakim
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  • Profile picture of the author ripsnorta2
    Something to remember is that when PayPal locks an account for a breach or whatever reason, the account doesn't disappear. Payments made to the account still go into it, it's just that the account owner can't withdraw funds or do any transfers of funds out. PP say they can hold funds for up to 180 days I think.

    At least that's how I remember it, I haven't done much with PayPal for a while.

    So, if for some reason a vendor has had their PayPal account locked, they won't be able to make their affiliate payments until they have negotiated with PP to unlock the account. Considering PayPal lock accounts at the drop of a hat (it seems) I'm not surprised some affiliates are not seeing their payments.

    Certainly if this has happened, the vendor should contact any affiliates owed payments to apprise them of the situation. Not to do so is unethical, and as an affiliate I'd be hesitant to promote products of a vendor who didn't let me know of payment issues.
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  • Profile picture of the author albedini
    Depending on the amount due, the only solution I've found to these cases is to bombard everyone with letters, emails, phone calls or whatever it takes. Kind of like what collection agencies due to people. Unless the seller has conditions to delay payments, which s/he might.
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  • Profile picture of the author pierro
    Hi all,
    I've promoted products through several affiliate networks over the years and have had no major issues. I only started promoting through JVZoo for the first time, this year (2015) and already I wish I never knew about these guys and ultimately, it's made me think twice about affiliate marketing all together!
    I'm sorry if I offend anyone, but for me; JVZoo has been nothing short of a nightmare!
    All the JVZoo complaints goes back some time and one would think something would have been done about it by now. But going onto a few years now and nothing seems to have been fixed; My only recommendation would be to steer far away from them! besides, there are plenty of other networks that do a damn good job at making sure all parties involved get a fair deal.

    Pierro
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  • Profile picture of the author Anoosh Kashefi
    I've had commissions literally stolen out of my affiliate accounts (not JVZoo). I contacted support as well and they told me to contact the vendor just like you!

    I contact that dude and he acted all cool like he was going to pay me..

    That jerk STILL owes me nearly $1k.. Whatever, I just brushed it off and figured he's got what's coming to him.

    It sucks that some vendors don't want to pay up when we do the work of driving the traffic, sending the email...whatever.. Happy I don't have to deal with that BS anymore.

    I hope you get all your commissions back. I know how frustrating this whole thing can be!
    AK
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  • Profile picture of the author PCactive
    anybody found a phone #? email support is a total waste! please help me find a phone # I searched everywhere.
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    • Profile picture of the author Ardral
      [DELETED]
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      • Profile picture of the author Kay King
        Interesting this 2013 thread has been allowed to become an ongoing "JVZoo customer service complaints" thread.
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        • Profile picture of the author yakim1
          Originally Posted by Kay King View Post

          Interesting this 2013 thread has been allowed to become an ongoing "JVZoo customer service complaints" thread.
          It is obvious that JVZoo has not fixed this problem or people would not be continuing to comment on an old thread that must still be relevant.

          Exactly how did your comment above help people who read this thread?

          What I'm learning from this thread is if you don't get instant commission payments, but only get delayed payments at JVZoo, then don't promote because you may not receive the commissions you have earned.

          Best regards,
          Steve Yakim
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          • Profile picture of the author Kay King
            How does this thread help anyone - EXCEPT those who want to advertise an "alternative" to the site under discussion...?

            The system I created actually uses...
            Is that the system you have suggested in multiple posts where you bash JVZoo and WarriorPlus and "mention" you have a better system???

            Your system may be better - it may be great - but promoting it by trashing other people's sites doesn't sit well with me. Sorry.
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            • Profile picture of the author yakim1
              Originally Posted by Kay King View Post

              How does this thread help anyone - EXCEPT those who want to advertise an "alternative" to the site under discussion...?

              Is that the system you have suggested in multiple posts where you bash JVZoo and WarriorPlus and "mention" you have a better system???

              Your system may be better - it may be great - but promoting it by trashing other people's sites doesn't sit well with me. Sorry.
              I'm sorry that you are thinking that I'm trying to promote my affiliate/vendor network. Actually the IM niche is not our targeted niche. We are targeting non-profits and self help where the real money is at. I was just giving the reason why I know JVZoo could do a better job in serving the IM niche.

              I did explain how Chained Payments, which JVZoo uses, is suppose to function. I also explained what JVZoo and other similar networks could do to eliminate all the fraud that can take place in their systems.

              If JVZoo has set up delayed payments as Sid Hale has suggested then they are actually in violation of PayPal's Aggregation Rule that Developers have to agree to.

              Unlike Sid, I'm assuming that JVZoo is ethical and on the up and up with their system. We are the only affiliate/vendor network that specializes in putting together Joint Ventures between to profit businesses and non-profit businesses.

              One of our goals is to do over $2 billion in sales in 2016, but not in the IM niche. Since Warrior forum is mainly serving people in the IM niche, I'm not wanting to promote my affiliate/vendor network to people in this forum.

              If I wanted to promote my affiliate/vendor network in the Warrior Forum I would be doing that in my sig file. As you can see, I don't have a sig file. So I'm not promoting anything in this forum. I was just trying to help members of this forum understand why they may be having problems.

              I am an expert when it comes to PayPal's Adaptive Payment APIs. We are a PayPal Corporate Enterprise member and an official PayPal contractor.

              I hope this has been helpful,
              Steve Yakim
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  • Profile picture of the author Joan Altz
    Well, since this old thread has been bumped again, I'll just give a brief recommendation to new affiliate marketers...

    Start with Warrior Plus, not JVZoo. Yes, some sellers on JVZoo won't pay you, but you'll always be paid for products you earn commissions on with Warrior Plus.
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    • Profile picture of the author discrat
      Originally Posted by Joan Altz View Post

      Well, since this old thread has been bumped again, I'll just give a brief recommendation to new affiliate marketers...

      Start with Warrior Plus, not JVZoo. Yes, some sellers on JVZoo won't pay you, but you'll always be paid for products you earn commissions on with Warrior Plus.
      I can definitely second this. I usually get paid instantly to my Paypal account with Warrior+


      - Robert Andrew
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  • Profile picture of the author flagship007
    maybe it's coz of your account is in probation period;

    there is such a official explanation in jvzoo's helpdesk:

    Why Is My Account On Probation?
    The probation period is a precaution set in place to protect all parties involved in the selling process. During the probation period, affiliates are not able to receive instant commissions, but can receive delayed commissions and promote as normal. This does not limit the seller's ability to sell their products, nor does it change any other account specifics.

    The system uses an algorithm to determine when an affiliate is eligible to be moved off of probation, using many factors including, but not limited to, affiliate sales, refunds, and other stats. Once the algorithm has determined that an affiliate is eligible to be removed from probation, the system will automatically update the affiliate.

    hope that helps.
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  • Profile picture of the author techhall
    I am glad I read this post, I was going to start using JVZoo but now my impression of them is that they allow their vendors to keep their accounts active even after multiple complaints against the vendor for non-payment. If JVZoo doesn't care enough to make sure that the people who are working hard to earn a commission from advertising their affiliates then why would anyone be inspired to stay with them?

    I'll look at the many other vendors out there and make sure they have a better system of accountability in place. Thanks for sharing OP.
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  • Profile picture of the author junglekid
    maybe it's coz of your account is in probation period;

    there is such a official explanation in jvzoo's helpdesk:

    Why Is My Account On Probation?
    Pierros account on probation in over a year? I do not htink so . I was going to start promoting a product via JVZOO but now I think I will pass
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  • Profile picture of the author planetgourmet
    Banned
    ok something similar.

    I purchased VIDIOJACK thru jvzoo.
    of course the product offers support thru a helpdesk.

    ok I then purchase the product since it was highly rated on the launch list.
    I even purchased a reseller license.

    what do I find ? as soon as I submit a ticket Andrew had freskdesk ( they have outsourced it )
    it silent silent silent. I just wanted to iknow where the training for the software was.
    I cannot wait more than 24 hours for help to just start this product.

    jvzoo says " don't call us we will call you ".
    I immediately emailed support @ vidiojack saying I need to cancel.
    peoples: that is why I always always pay with cc ( never with paypal horrendous any type of issues except purchase ).

    anyone had any ( probably bad ) experiences with jvzoo products and their support ?

    originally very excited about purchasing, but now I have to think twice.
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    • Profile picture of the author Eagle07
      I observe that this has been an issue since 2013, has this been resolved? Any information from those affiliates promoting JVZOO products? I thought of promoting some of their products before but I don't know... it's good for me I didn't have the time to promote products in there or I might made a lot and would be paid on a delayed basis or worse nothing at all.

      Hopefully that problem be fixed ASAP.
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  • Profile picture of the author m19h80
    I think Jvzoo should take it seriously and make sure to solve the issue.........
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