Hosting company admittedly deleted my high dollar ecommerce site during upgrade...

44 replies
All data gone, saying they delete backups after 48hrs...

They seem like it was their mistake....and since wasn't caught in 48-hours, all is gone!

What can I do? Legal action?
#admittedly #company #deleted #dollar #ecommerce #high #hosting #site #upgrade
  • Profile picture of the author Stuart Walker
    That's not good. Don't you save your backups elsewhere?
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  • Profile picture of the author cchipster
    nothing recent....they told me always backing up, never did i think only for 48 hours
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    • Profile picture of the author Denise Hall
      Originally Posted by cchipster View Post

      nothing recent....they told me always backing up, never did i think only for 48 hours

      Wow, that sucks. I wouldn't think they would only keep backups for 48 hours either, but I guess when they do a new backup they must get rid of the old one.

      Sheesh! I think I need to keep a better eye on my websites.
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      • Profile picture of the author cchipster
        ya, they blame me because I didn't notice my site was down for after 48-hours...therefore it's gone. They just keep saying read our T&C's...

        PS- STAY AWAY FROM GREEN GEEKS HOSTING!

        They are only 20 people company
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  • Profile picture of the author bizgrower
    Of course you should protect your high dollar assets yourself, and read TOS... Lesson learned the hard way.

    You can try to get something from them by informing them in writing that you intend to sue but will settle for x amount by such and such date. (Better yet, have an attorney write such a letter as they will not blow off something from an attorney and law firm letterhead.) Also, check for any of their terms about lawsuits or arbitration to resolve disputes. DO NOT MISS ANY time statutory time frames for taking legal action. You should be able to get a free consultation from an attorney for the best advice. Contact your local law school or bar association for suggestions and recommended attorneys. Make sure the attorney has a background in this type of situation.
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  • Profile picture of the author Kenny T
    You always keep a backup of your sites. You should've kept it on your PC or other online services. I would hate to lose all my files when its making me good money. Sorry to hear that my friend
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    • Profile picture of the author John Romaine
      Originally Posted by Kenny T View Post

      You always keep a backup of your sites. You should've kept it on your PC or other online services.
      It's really as simple as that.
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    • Profile picture of the author bizgrower
      Originally Posted by BJ Min View Post

      how do you back up then? is there a well known site to back up your sites?
      It depends up on the size of your sites. You can back up to your hard drive - just remember to do it.

      Or you can use a service like Carbonite. Other cloud storage services.
      You can also check with your webhost to see if they offer -or include - a storage service.
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    • Profile picture of the author Kenny T
      Originally Posted by BJ Min View Post

      how do you back up then? is there a well known site to back up your sites?
      You can backup your sites by dowloading everything from your /public_html folder using FTP software like Filezilla to your PC. You could save them online on gmails, hotmails, or other free online storage sites.
      Cheers
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  • Profile picture of the author cchipster
    discussing backups is not helpful...its a 48hour window, or no nothing.

    aside from this-I'd like to make a mark in this rip off artist hosting providers butt if you know what I mean...all hype and no follow through...
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  • Profile picture of the author Kingfish85
    Wait a sec...what happened to the site in the first place? You say they deleted the backups, why did you need the backups?
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    • Profile picture of the author cchipster
      Originally Posted by Kingfish85 View Post

      Wait a sec...what happened to the site in the first place? You say they deleted the backups, why did you need the backups?
      are your eyes ok?
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      • Profile picture of the author Kingfish85
        Originally Posted by cchipster View Post

        are your eyes ok?
        Yes, I read exactly what you typed.

        "High dollar" ecommerce site run on bargain basement unlimited everything plus the sun and moon hosting...why do you not have your own backups? These things happen and you, the website owner/webmaster should be prepared. Keeping your own backups regardless of the hosting company is a must.
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        • Profile picture of the author cchipster
          Originally Posted by Kingfish85 View Post

          Yes, I read exactly what you typed.

          "High dollar" ecommerce site run on bargain basement unlimited everything plus the sun and moon hosting...why do you not have your own backups? These things happen and you, the website owner/webmaster should be prepared. Keeping your own backups regardless of the hosting company is a must.

          please read details before just posting blah...

          I said I have old backups...who backs up every 48hrs is my point clearly here
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          • Profile picture of the author Kingfish85
            Originally Posted by mrgoe View Post

            It doesn`t really matter if their T&Cs say anything.. If they`re an US company, take them to court. If the website is worth all the hassle, go for it, make them pay.
            Most likely the OP will be laughed at and stuck with a bunch of fees. Most, if not all assume no responsibility for data loss. Sure, there are measure in place to lessen that rate but sometimes those methods fail.

            Originally Posted by cchipster View Post

            please read details before just posting blah...

            I said I have old backups...who backs up every 48hrs is my point clearly here

            Apparently not you. Maybe you should evaluate your strategy for the future. If your sites are so "high dollar" and making you tons of money blah blah blah, why are you using the cheapest services you can find?

            Pick a better web host. Backup your own data.

            We backup our servers nightly, and retain multiple rotating copies and STILL recommend all customers backup their own data in the event ours are corrupt or there was an error.

            I'm still confused though on the "site upgrade"...
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  • Profile picture of the author phowell23
    Might not salvage all but you can use the Wayback Machine to pull up archived pages...copy paste and put it back together kind of or at least pull up the old content.

    Internet Archive: Wayback Machine
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    Stop wasting time. Just do it!

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  • Profile picture of the author Corey Geer
    Green Geek's Hosting?

    That's why I stick to my one mainstream hosting provider (that shall not be named) because I keep hearing about all these random hosting providers that do some shady things. I typed in Green Geeks hosting reviews and the first result was "GREEN GEEKS HOSTING SUCKS!"

    Sorry about the site though. I'm not sure if there's anything you can technically do now but ALWAYS ALWAYS keep a physical copy of your website on a virtual service such as Google Drive. Sure, keeping it on your hard drive is a nice start but if the worst happens and your computer crashes+your online back up is gone, at least it'll still be in Google Drive or your own preferred online storage service.

    As far as legal action goes, I'm not sure about that one because these companies are usually pretty good at covering their asses via terms of service. I've seen some nasty terms where it basically states "we can do whatever we want" but in several pages of writing.

    Cheers,
    Corey
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  • Profile picture of the author cchipster
    whos the top kick butt hosting grand puba in 2013? And if anyone says Hostgator or godaady, it's like breaking a mirror... 7-years of bad luck!
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    • Profile picture of the author Corey Geer
      Originally Posted by cchipster View Post

      whos the top kick butt hosting grand puba in 2013? And if anyone says Hostgator or godaady, it's like breaking a mirror... 7-years of bad luck!
      Never had a problem with either of the two, but to each their own I guess.

      It's tough to find real and legit reviews of hosting companies because every result in Google for reviews is an affiliate site. I've heard decent things about Blue Host but their tech support is a nightmare to work with. When I was helping a friend out with the web development business, we would constantly have to contact companies like 1&1, Banzai Hosting, Blue Hosting, In Motion, etc.

      I swear these companies hire some of the most incompetent people on the planet just to have cheap labor around the office. We would have to fight over ridiculously stupid and simple features such as a PHP version upgrade, changing DNS and all kinds of fun simple things that should be doable at the click of a button.

      I'm sorry that you've had bad luck with the top two (in my opinion) but I've only used HG for years. I didn't want to name it for the sake of starting an argument between people but I've yet to find something more reliable and with support so.. supportive.

      I've also heard nothing but horror stories from namecheap, which seems to be another popular one people had when we took over their web development for them.
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      • Profile picture of the author cchipster
        Originally Posted by Corey Geer View Post

        Never had a problem with either of the two, but to each their own I guess.
        SMH, newbies.
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        • Profile picture of the author Corey Geer
          Originally Posted by cchipster View Post

          SMH, newbies.
          Apparently my preference choice of hosting and my opinion makes me a newbie, good to hear.

          Also: This newbie never had a problem backing up his site offline and online should a site ever randomly just be deleted as you say it was.

          Was just trying to be helpful but to some people, if you're not saying the words they want to hear, then you're not helpful.

          Corey
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        • Profile picture of the author Jon Patrick
          Originally Posted by cchipster View Post

          SMH, newbies.
          1. Start a thread complaining about the problems you're having with the little-known host you decided to use and your failure to make recent backups.

          2. Call people who suggest hosts which don't cause them such problems "newbies."

          3. Profit???
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          • Profile picture of the author Alexa Smith
            Banned
            Originally Posted by Jon Patrick View Post

            1. Start a thread complaining about the problems you're having with the little-known host you decided to use and your failure to make recent backups.

            2. Call people who suggest hosts which don't cause them such problems "newbies."

            3. Profit???
            If it's the outline for a proposed new WSO, it leaves a little to be desired. I'm "just saying".
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            • Profile picture of the author joma12
              hi I<m sorry for you but if you make a website you should always have a backup even it is an old one atleast like this you only loose the newest data but the structure is still there.

              Never trust others for backup only I for myself make regulary a backup from my whole account ( every year ay least) also I installed a WP-Plugin to make backups more frequently.

              In your case as you have to start from scratch put a page on the server where it tells the visitors that the site is down for restructural and it will be up soon. So you will not loose to many visitors. Builde your site as fast as you can.After that make a BACKUP !!!
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    • Profile picture of the author Farish
      Originally Posted by cchipster View Post

      whos the top kick butt hosting grand puba in 2013? And if anyone says Hostgator or godaady, it's like breaking a mirror... 7-years of bad luck!
      Go to webhostingtalk. Go to shared hosting offers.

      Get a promo coupon for hawkhost or stablehost. You will probably be very happy.
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      • Profile picture of the author Kay King
        please read details before just posting blah...
        The backup procedure for that host company is clearly stated on their site. They back up nightly and old backups are replaced every 48 hrs with a new one. The glitch you have is your site was down and you didn't notice - and there was nothing to back up. Still don't know WHY your site was down in the first place - do you know what happened to take the site down?

        please read details before just posting blah...
        Translates to: If you don't agree with me, shut up...right?

        If you have trouble with every major host company you've tried - the common denominator is you. Get a dedicated server and cut out the middle man. Maybe your sites are too much for shared hosting plans.

        You aren't the only one SMH...:rolleyes:
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    • Profile picture of the author Shane12
      Originally Posted by cchipster View Post

      whos the top kick butt hosting grand puba in 2013? And if anyone says Hostgator or godaady, it's like breaking a mirror... 7-years of bad luck!
      Very pleased with ComfortHost.
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      • Profile picture of the author cchipster
        Originally Posted by Shane12 View Post

        Very pleased with ComfortHost.
        Innode limit amount? Offer good back ups etc? Good support?
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        • Profile picture of the author Shane12
          Originally Posted by cchipster View Post

          Innode limit amount? Offer good back ups etc? Good support?
          I can't speak to any limits they may place since I use their dedicated servers (I assume they, too, have an offer over at WHT, as that's where I found them). Backups either, as I backup my databases automatically via cron job myself, so I'd just use my own if anything ever went wrong. Support, however, is very good. Quick responses, and they pretty much help me with whatever I ask, working with me to troubleshoot problems and installing software for me a few times.
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          • Profile picture of the author kindsvater
            A few issues:

            1. Green Geeks is apparently located in California. My law office is located in California. The Golden State also has a few hundred thousand attorneys, more than a couple of which are competent to evaluate your situation.

            2. Just because TOS says a hosting company is not liable if they accidentally delete your site does not necessarily mean it is not liable. A general rule is one cannot contract away liability for negligence.

            Wouldn't it be great if every business could simply say it is not liable for anything it does?

            3. There could be a mitigation of damages issue by not having your own backup. Especially if it is high dollar. But a 24-hour backup policy may itself be negligent by a hosting company if they are making mistakes, not catching them, and as a result deleting client data as a result.

            Especially during an upgrade. What if the upgrade needs to be rolled back after several days use?

            4. A lot depends on how much money you actually lost and incurred in rebuilding your site.

            .
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  • Profile picture of the author tonylogan
    Oh that's bad. Search for Auto Site Backup on Google. Daily backups to Amazon S3.
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  • Profile picture of the author bizgrower
    Hostgator recently changed hands to a company that owns a lot of
    other hosting companies and Brent (founder/CEO) is out.

    HostGator Sold to EIG For $225 million USD

    Been a while since I looked into this stuff, but LiquidWeb,
    Rackspace, and WPengine.com are worth a look.
    ---------------------------
    Like Corey said, they are likely to have all sorts of outs in the fine print,
    but I'm thinking your claim is some loss of business and the cost of rebuilding your
    website.

    Dan
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    • Profile picture of the author cchipster
      Originally Posted by bizgrower View Post

      That's insane cash, I'd sell too!
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      • Profile picture of the author bizgrower
        Originally Posted by cchipster View Post

        That's insane cash, I'd sell too!
        Me three!!! And Brent started in his dorm room.
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  • Profile picture of the author mojojuju
    If only there was some way to make your own backup of your web site.
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    :)

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  • Profile picture of the author opalfx
    dude that sucks. is this typical for other hosting sites? i keep missing my backups cause i have too many inodes.
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  • Profile picture of the author roblawrence
    If your site is on Wordpress you can use VaultPress. Automatic backups VaultPress - WordPress Backup and Security and it's $15 a month. Well worth it. Works with any host. Just has to be a wordpress site.
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  • Profile picture of the author Moneymaker2012
    Now you Simply can rebuild it from scratch. And be careful for the future. always backup your Data.
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  • Profile picture of the author mrgoe
    It doesn`t really matter if their T&Cs say anything.. If they`re an US company, take them to court. If the website is worth all the hassle, go for it, make them pay.
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  • Profile picture of the author mrgoe
    Why ask for help if you end up calling someone trying to give you an advice a newb ? it's .. UGH ! anyhow newbs or not, seems they have picked out the better hosting companies )
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  • Profile picture of the author doctor973
    Woooow cchipster! I felt a cold in my spine just from imagining what happened to you! I really don't know what you should do. But, of course, you should always have backups of all your files.
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    • Profile picture of the author Lloyd Buchinski
      Originally Posted by Kingfish85 View Post

      Wait a sec...what happened to the site in the first place? You say they deleted the backups, why did you need the backups?
      Originally Posted by Kay King View Post

      Still don't know WHY your site was down in the first place - do you know what happened to take the site down?
      It took me awhile to notice it too, but that part was in the topic title instead of the op. "Hosting company admittedly deleted my high dollar ecommerce site during upgrade..."
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