Can Somebody Tell Me Why Godaddy Took My Domain?

sbucciarel Banned 10 years ago

Originally Posted by wlasikiewicz

I lost a few domains because I didn't have auto renew enabled. It could just be that.

You didn't read the OP .... he just registered the domain. It was not up for renewal.
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- wlasikiewicz 10 years ago
  
  Originally Posted by sbucciarel
  
  You didn't read the OP .... he just registered the domain. It was not up for renewal.
  
  My error, sorry about that..
  
  Just phone them up, there might be a problem with some details that you have given, it will be something and nothing. God addy are good at customer support.
  
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mrgoe

10 years ago

Maybe something about the transaction ? It doesn`t seem to be any copyright infringement with that name.. talk to their support.

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bmw040

10 years ago

It happened to me a while back. In me case, my credit card provider originally approved the payment and a day later took it back (or cancelled it) due to suspected fraudulent card activity (or something like that...lol). It was a little confusing.

I called them and simply redid the order. It did take well over a week to clear thing up and finalize again.

Call support and they will let you know what happened and how to resolve it.

GoDaddy has pretty good support overall.

To Your Success,

Brian

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stoltingmediagroup

10 years ago

I did a quick Google and there are quite a few mentions of this situation, however I came across an article by someone who apparently interviewed GoDaddy’s Chief Financial Officer last year to ask about this issue.

It went something like this...

Why would a domain name be repossessed?

“Go Daddy’s Payment Verification Office reviews every transaction through our system using either an automated or manual review process.
Products and services can be repossessed during this process if a payment is suspected to be fraudulent. In addition, domain names are repossessed when a chargeback is processed on a payment.
If a payment is fraudulent or charged back within the first five days after a domain name is purchased, the domain name is returned to the registry.”

How can a domain owner get a name out of that account?

“If a product or service is repossessed due to suspected payment fraud or chargeback, the account holder can work with the Payment Verification Office to resolve the matter.”

When did Go Daddy institute this account/policy?

“Go Daddy has always implemented payment verification and chargeback policies, with minimal changes to the procedures over the years.”

How many names are repossessed?

“While specific numbers of repossessed domain names cannot be discussed, it is around one-tenth of a percent of our entire portfolio.
Go Daddy has a 24/7 team available to work with any customer to resolve a repossession.”

Source:
Information About "Repossessed by Go Daddy" Registrant

Edit:

In the OP's favor we should not assume anything, as it could simply be related to an issue with the name itself, (someone has rights to the name? Or any other reasons)

I also came across a blurb regarding the day of Whitney Houston’s death, (R.I.P)
which talked about the domain name BobbiKristina.com being registered and placed for sale.
It was then removed from the marketplace and GoDaddy repossessed the domain!

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TeamBringIt

10 years ago

Originally Posted by avajo71

Hello,

I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

Best Regards

You should, never keep domains with them. I buy a few domains from them here and there and just transfer them to another registrar...

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avajo71

10 years ago

Thank you for your reply and suggestions.

I will waiting for the answer from godaddy and keep you updated.

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Neil Morgan

10 years ago

After stalking it for a while, I once bought a super-premium domain from my domain name vendor and it appeared in my account as mine. I planned to take bids and wouldn't have been surprised if it had gone for over a million dollars (seriously).

I watched over it like an unclaimed lottery ticket then, the next day, it vanished from my account. I was told that as it was so "premium", they shouldn't have sold it to me in the first place.

It happens folks.

Cheers,

Neil

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bionictortoise 10 years ago

Never buy domains from Godaddy!

I stopped that after they removed domains of mine after only 11 months. They want you to renew after 11 months or have autorenewal. And if you don't, they take them, so you can't renew them elsewhere. So I won't deal with them anymore.

But to remove a newly bought domain is disgusting.

And what Neil Morgan says is even more worrying.
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Stuart Walker

10 years ago

Originally Posted by Neil Morgan

After stalking it for a while, I once bought a super-premium domain from my domain name vendor and it appeared in my account as mine. I planned to take bids and wouldn't have been surprised if it had gone for over a million dollars (seriously).

I watched over it like an unclaimed lottery ticket then, the next day, it vanished from my account. I was told that as it was so "premium", they shouldn't have sold it to me in the first place.

It happens folks.

Cheers,

Neil

So you bought a domain which you honestly believed would sell for over 1 million dollars and then your domain provider just took it away from you and instead of doing anything about it you just accepted that 'it happens'?

I think if I had genuine proof that I had bought and owned such a valuable domain and my registrar stole it from me I would sue them.

How much did it sell for in the end?

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Neil Morgan

10 years ago

I have 2 domain name vendors and I have seen sharp practice from both of them. Neither is GoDaddy.

This sort of thing is going on.

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avajo71

10 years ago

OK folks, this is what I just get from godaddy:

Dear Ari,

Thank you for contacting Online Support.

In order for you to recover your domain you will need to repurchase it as it was cancelled. Please respond with the following information:

The name of the domain that you are attempting to repurchase.
Your confirmation that you authorize the charge shown in the cart (include the exact amount).
The last 4 digits of the payment method you are attempting to use (Adding and Updating the Credit Card Information for Your Account).
That you have read and agree to our Universal Terms of Service.
That you have read and agree to our Domain Registration Agreement.
Please also include your account's 4 Digit Support PIN.

Once this information is provided we can attempt to place the order on your behalf. Thank you for your cooperation.Please let us know if you have any further questions.

Regards,
Jon K.
Online Support Team

I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.

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sbucciarel

Banned 10 years ago

Originally Posted by avajo71

OK folks, this is what I just get from godaddy:

I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.

You would do better to actually call them instead of email them.

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mikeink 10 years ago

Originally Posted by sbucciarel

You would do better to actually call them instead of email them.

Sorry, We are not godaddy.com here.

I agree with this. The members of the forum do not know WHY, this has happened.

Only YOU and GODADDY will be able to solve this problem. There maybe other issues that you do not know about, and are unable to tell you.

A phone call is CHEAP to solve this. They may even be nice and give you a gift if this is all their problem. MAYBE
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avajo71

10 years ago

Originally Posted by sbucciarel

You would do better to actually call them instead of email them.

I can't, my English is bad. I can't understand people quick spelling English words. I think I will just let godaddy take my domain, may be they will happy with it.
A little donation to a big companyfrom a little man who is struggling to make some money.

I will never register any domain on godaddy anymore. This incident scared me. I better to not get any discounts when purchasing a domain than losing my another favorite domain.

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asepkomara

10 years ago

Originally Posted by avajo71

I can't, my English is bad. I can't understand people quick spelling English words. I think I will just let godaddy take my domain, may be they will happy with it.
A little donation to a big companyfrom a little man who is struggling to make some money.

I will never register any domain on godaddy anymore. This incident scared me. I better to not get any discounts when purchasing a domain than losing my another favorite domain.

Obviously, they will thank to you for your donation. Even for a small amount of money.

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Meharis

10 years ago

Originally Posted by avajo71

I can't, my English is bad. I can't understand people quick spelling English words. I think I will just let godaddy take my domain, may be they will happy with it.
A little donation to a big companyfrom a little man who is struggling to make some money.

I will never register any domain on godaddy anymore. This incident scared me. I better to not get any discounts when purchasing a domain than losing my another favorite domain.

avajo71,

Follow Sbucciarel's advice.

godaddy is not my cup of te , but in the other hand, we don't have all facts available.

You need to call them on the phone and find out from the horses mouth the real issue.
If you don't speak english, someone else could do it for you.
In the other hand, most like it, godaddy will have someone around speaking your language.

Otherwise, you would be going around forever and end up with no domain.

Meharis

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davezan 10 years ago

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- Kay King 10 years ago
  
  I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:
  
  Why are you blaming GoDaddy....you didn't pay the registrar but bought from someone else.
  
  You should contact the person you bought the domain from and they should either solve the problem with GD or they should refund your money - and then you could go ahead and register the domain yourself.
  
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davezan

10 years ago

Originally Posted by avajo71

OK folks, this is what I just get from godaddy:

Dear Ari,

Thank you for contacting Online Support.

In order for you to recover your domain you will need to repurchase it as it was cancelled. Please respond with the following information:
The name of the domain that you are attempting to repurchase.
Your confirmation that you authorize the charge shown in the cart (include the exact amount).
The last 4 digits of the payment method you are attempting to use (Adding and Updating the Credit Card Information for Your Account).
That you have read and agree to our Universal Terms of Service.
That you have read and agree to our Domain Registration Agreement.
Please also include your account's 4 Digit Support PIN.

Once this information is provided we can attempt to place the order on your behalf. Thank you for your cooperation.Please let us know if you have any further questions.

Regards,
Jon K.
Online Support Team

I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.

Something tells me your order was cancelled due to (potential) fraud, more so
if (unfortunately) you purchased in a country that generated numerous fraud
orders for Go Daddy. Speaking of which, can you check if you got your money
back?

It would have been nice if Go Daddy told you why, although there is no other
way to tell it "nicely" except maybe being honest and upfront about it.

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RobinInTexas

10 years ago

So much for all those people who love Nodaddy. :rolleyes:

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webboost

10 years ago

Its most realistic that the country you live in had tones of fraud and the payment was flagged as fraudulent.

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TravisO

10 years ago

You have to ask godaddy customer service. It's sure it provides good customer service but not that the same with hostgator which is the greatest.

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Neil Morgan

10 years ago

I don't think my domain name vendor was able to secure it from wherever they get them actually. The international nature of the whole thing made it prohibitively expensive to pursue, not to mention very complex.

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avajo71

10 years ago

This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:

Dear Ari,
Thank you for your reply. The original order for the domain registration has a problem with the payment and the original party that purchased the domain will need to contact us to resolve the issue before the domain can be reactivated. Once the matter has been resolved with the former owner they can move the domain into your customer account again.
Please let us know if we can assist you in any other way.
Sincerely,
Stan P.
Online Support Team

I think we should be careful if we purchased a domain from third party.

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Meharis

10 years ago

Originally Posted by avajo71

This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:

I think we should be careful if we purchased a domain from third party.

avajo71,

"I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com"

Next time, please, include all facts about an issue...

Meharis

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sbucciarel

Banned 10 years ago

Originally Posted by avajo71

This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:

I think we should be careful if we purchased a domain from third party.

Well, this is a whole different scenario. Party #1 buys a domain using a stolen credit card or some other fraudulent payment type. Party #2 buys the domain from him. Godaddy repossesses the domain due to fraudulent payment type. Party #1 doesn't give a crap because he has what he wanted all along ... your money.

This isn't Godaddy's fault. If Party #1 doesn't fix the payment problem, you were most likely scammed by Party #1.

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avajo71

10 years ago

Well, yeah, this was my fault.

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Chris Chicas

10 years ago

You bad mouth GoDaddy (which they deserve most of the time) but then you do not tell us about this third party involved. And you know well that they might be the ones responsible for this.

And after reading this whole thread, you finally admit that there is more to the story. Well now you know why.

Next time include all of the facts, specially a tiny little bitty one as: You buying the domain from another party and not GoDaddy directly.

Also, don't bad mouth people until you know for sure what is going on, then really bad mouth them. ; )

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Go Daddy

10 years ago

Originally Posted by avajo71

Hello,

I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

Best Regards

Please contact Support via phone. It does seem it could have been cancelled for fraud/abuse purposes. I n which case we send and email to the account owner to inform them of the needed steps to keep the domain. If it is cancelled at this point and needs to be repurchased please all support and they can get you squared away. You'll need to repurchase only if your originally transaction was refunded, which I believe it should have been.

Kind Regards,

Colby, Go Daddy Social Media Team

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Evita

10 years ago

A few years ago I purchased a domain for good money, on auction. The domain was previously registered with Godaddy.

The domain was transferred to me and about 3 or 4 weeks later it disappeared from my account. No explanation, nothing.

Turned out the prior owner had apparently not paid for the domain which they had purchased about 12 weeks earlier. Godaddy does not have the smarts to verify that the domain is OK to be transferred and instead takes it from me. After MANY phone calls the end result was that if I wanted the domain I would have to pay the bill the prior owner had not paid.

Never do business with Godaddy.

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CDarklock 10 years ago

Originally Posted by Evita

After MANY phone calls the end result was that if I wanted the domain I would have to pay the bill the prior owner had not paid.

Yes... when you buy a business that owes money, you owe the money. That's how it works. In fact, that's frequently why the business was being sold in the first place. Blaming the intermediary who brokered the deal is just further evidence that you didn't know what you were doing and shouldn't have been making the deal in the first place.
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