What Hosting Company Has The Best Customer Service?

11 years ago

I would say that smaller companies have excellent customer service. I've had fantastic experiences with StudyHost, BigScoots and CrocWeb. Whenever I've opened a ticket I've received a response within 15-30 minutes.

The best thing, however, is that some of these hosts only cost me $25 a year, with a discount having been applied of course. But the discount can last for a lifetime and not just 1 year.

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travlinguy

11 years ago

Hudson Valley Host out of New York. They started off small and became big (relatively speaking). They've got the best customer service of any company I've seen since I've been online.

Hudson Valley Host - Managed cPanel VPS Hosting

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stoltingmediagroup

11 years ago

Hostgator. Period! Don't believe me? Try it.

https://chat.hostgator.com/chatlite3.6.3/?region=us

Customer support will hold you by the hand.

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SterlingWebb

11 years ago

Originally Posted by stoltingmediagroup

Hostgator. Period! Don't believe me? Try it.

Customer support will hold you by the hand.

I'm going to use this as an opportunity to tell you that host gator might have customer support but prepare for some negative repercussions for following hype.

I bought a dedicated IP from HostGator only to find out I was actually sharing my website's IP with a porn site. If you value host-giant style support over SERP scores and website security then HostGator might be perfect. Just be careful and don't be afraid to try smaller hosts with a fan base or good reputation.

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geekology

11 years ago

Originally Posted by sterlingspeaks

I'm going to use this as an opportunity to tell you that host gator might have customer support but prepare for some negative repercussions for following hype.

I bought a dedicated IP from HostGator only to find out I was actually sharing my website's IP with a porn site. If you value host-giant style support over SERP scores and website security then HostGator might be perfect. Just be careful and don't be afraid to try smaller hosts with a fan base or good reputation.

It does not make sense. Can you please explain that how can a dedicated IP be shared with a porn site? If it is indeed sharing then the IP is not dedicated.

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Istvan Horvath

11 years ago

Originally Posted by Michael Lewis

If you had to recommend a hosting company to a friend or client that was a complete newbie what hosting company would you suggest.

Actually, your question in the post has nothing to do with your title!

I always like to say that I recommend hosting companies where I have no idea how the "customer service" is because I've never had to use it

Meaning, if everything goes nicely and without hickups then you never have to contact customer service. And that means they are good host...

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Dburn

11 years ago

I would definitely say GoDaddy. I've tried many other hosting companies and this one always comes out on top. They have 24/7 customer support and you just have to give them a calll. I've never had to hold more than 5 minutes and I always get my problem sorted out. They are also very cheap in my opinion.

Hope this helps,

David Burnett

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paj_mccarthy 11 years ago

Supporting the smaller guys: Web Hosting <> Krystal Hosting

They'll give you better support than the big hosting companies, for sure.
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Istvan Horvath

11 years ago

Originally Posted by Dburn

I would definitely say GoDaddy. I've tried many other hosting companies and this one always comes out on top. They have 24/7 customer support and you just have to give them a calll. I've never had to hold more than 5 minutes and I always get my problem sorted out. They are also very cheap in my opinion.

Hope this helps,

David Burnett

You must be very new and ignorant (when it comes about good hosting for IM).

No, they are not a IM-friendly host. I'd say, they are not a good host at all. Period.
They are just the most known registrar, that's all. Most people also prefer not to register with them any domains.

Just FYI...

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gkuang2

11 years ago

Hostgator is the best. 24/7 chatting. Depending on the time of day you would have to wait for a representative, but they are so helpful.

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dancaron

11 years ago

I'll throw in another vote for HostGator.

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Golgo

11 years ago

Hostgator and bluehost,most of my site host on them.

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webboost

11 years ago

The best is hostgator for sure, if you are looking for great customer support.

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JonP

11 years ago

I have been on Hostgator for years and haven't had any problems with them. The video tutorials are great and the one time I've had to use their support they were prompt and fixed my issue right away.

Jon.

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substance 11 years ago

I have very nice experience with ipage. When I was a newbie and did not know many things, ipage solved all my doubts through chat.

Beware of godaddy, I still have an account there but I don't like their customer service which is only through email ( I did not use the phone ) and loading time for my WordPress site takes very long.
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RKeele

11 years ago

Originally Posted by Michael Lewis

If you had to recommend a hosting company to a friend or client that was a complete newbie what hosting company would you suggest.

Thanks.

~Michael

I would suggest Host Gator, hands down. They have excellent 24/7 online chat customer service that is great, and I have used it many times. Plus they are great on working and explaining things to newbies very patiently.

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sogeshirts

11 years ago

Hostgator is my favorite but GoDaddy was also pretty solid.

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Michael Lewis 11 years ago

Originally Posted by sogeshirts

Hostgator is my favorite but GoDaddy was also pretty solid.

All my own domains are with Host Gator and I have been with them for 4 years but there chat support takes awhile to answer and I don't see an option to talk with them on the phone.

I also have experience with Blue Host but I don't think their customer support is that good, at least from the few conversations I have had with different reps there.

I think Go Daddy's phone support is the best I have encountered so far but as mentioned above they really are not a good company for IM. They probably work best for brick and mortar business to get their first website online.
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SEOlover

11 years ago

Proaxxs.net has the best support service.
Prices are not high and their technicians know how to make their clients' servers run smoothly and flawlessly.

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Kay King 11 years ago

For a newbie I'd say Hostgator - but....

If you are sending people to hosting you need to prepare them. I've seen people post here about "lack of support" and then learn they've been contacting hosting support a couple times a week and are complaining about lack of babysitting more than anything.

People need to take the step of LEARNING how hosting works - and HG has some of the best newbie training on the member site. I'd recommend HG and tell them to take an hour and go through the training on that site.
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Trev81

11 years ago

Host gator. Always there when shit goes tits up. Yes it can take a few mins sometimes on the live chat but hey, it's not usually someone's life depending on it.

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Mike Hlatky

11 years ago

Web hosting from $1.99, Domain hosting, SSL certificate, domains, host with, WebHostingPad.com

All of my questions get answered within 20 minutes. Cheap hosting and great support. One of the best companies that I have ever dealt with.

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alliance

11 years ago

Hostgator hosts all of my websites because of their excellent customer Service.

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Neil Morgan

11 years ago

I'm surprised no-one has mentioned Liquid Web.

I have found their customer service both extremely knowledgeable and helpful since I started using them in 2004. I simply can't fault them.

Cheers,

Neil

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aizaku

11 years ago

host gator has been my knight in shining armor

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kpmedia

11 years ago

To use Stablehost, MDD Hostkng or Site5.

I'd also warn them about EIG brands, such as Hostgator, Bluehost, Fatcow etc - there's 50+ brands.
Those are the SAME COMPANY and it's not very good!

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donb01

11 years ago

Hostgator has my vote for customer service period. plus I have recieved multiple adwords vouchers for doing their quick survey after

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apnavarun

11 years ago

If you are looking for VPS Hosting then Servint hosting is awesome. I am using it currently.

My previous host was godaddy ( I used there shared hosting) it was ok until my traffic reached 15000 page views a day.

About Hostgator there are good reviews but I also heard that if your site exceeds resources limit they will suspend your site without even notifying.

Before going for any site just checkout reviews once

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kpmedia 11 years ago

Originally Posted by apnavarun

About Hostgator there are good reviews .

A lot of those reviews are old -- pre-2012 (Q3 2012, to be exact), meaning pre-buyout.
It's been bought out. It's not really the same company anymore.
The old reviews should be ignored.
Same goes for a lot of companies that EIG has bought out over time.
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Mark Hess

11 years ago

Just my 2 cents, I've been with a lot of companies over the years, hands down WiredTree offers the best support...

They also have added security on their servers and they're blazing fast...

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PookieThePirate

11 years ago

I like Hostgator, though they have been the only one I've used. I find the chat convenient. Even at like 4am there was somebody there to help me. I have had no issues and all my problems were resolved. Even when I would ask dumb questions, they were patient lol.

The last time I used their customer service support was probably about 3-4 months ago.

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mojojuju

11 years ago

Although I've never used them, I'd have to say Hostgator.

And the reason I say that is because of what Warrior Forum members report about their customer service. Apparently, you can ask some of the most inane n00bish questions and Hostgator will answer them.

For instance, people on this forum have reported that Hostgator will help them with all kinds of stuff that web hosting companies really shouldn't be asked to do. People have asked Hostgator for help with Wordpress and gotten help with it. I think you could ask Hostgator to install a Wordpress plugin for you and they would. These are not the types of things that people should ask hosting companies to do, but Hostgator seems to do a lot of hand-holding if what people on the warrior forum are saying is true.

Again, I've never used Hostgator, but the things that many Warrior forum members have said about being assisted with noob problems leads me to believe that Hostgator is the most beginner friendly host.

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Web Content By Jim

11 years ago

The ultimate combo...

Domains: Namecheap
Hosting: Liquidweb

I am surprised no one has even mentioned Liquidweb yet. Customer service can't be beat, always up, etc.

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srpudlo

11 years ago

Hostgator has been great for me. In the beginning I had a lot of questions and their customer service rocks! Check it out.

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kjmeylan

11 years ago

Dedipower.com - telephone, email or support ticket, either way service is always good.

Plus if you mail from your server they know not to shut you down just because of the odd spam complaint, unlike a lot of US based hosting companies.

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Michel_Snook 11 years ago

I've used a host of hosting companies including HostGator (okay), GoDaddy (never again), Netfirms (slow loading), DreamHost (don't like: no cPanel), and JustHost (jury is still out).

Most have provided a quick response to problems, but not all have delivered adequate solutions to them. Any change you make in DreamHost account is actually a request for them to make the change and thus a delay.

If I had to make a recommendation from the experiences I've had so far based on those services I've used, I would have to go with HostGator. I hope this helps you out!
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mattjay

11 years ago

i would put my vote in for hostgator beyond any doubt. Have used others, came back to them. Most of the time any issues are resolved via live chat in about an hour tops. Most times support emails are answered within 1-2 hours. I like them.

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DJL 11 years ago

I have been very happy with HawkHost.com.
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J Bold

11 years ago

I've had both Host Monster and Host Gator and I have been more happy with the service I've received from Host Monster.

I would recommend them for most who ask, depending you needs.

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zacsmith

11 years ago

I'm surprised no one has mentioned fellow Warrior Kingfish's web hosting service.

Business Web Hosting - Shared, Reseller & VPS hosting from LiquiLayer Technologies--LiquiLayer Technologies - Web Hosting & Solutions

Been with them for about 18 months after stints with Hostgator and others, and can't say enough about the personal service I get, no matter what day, and almost no matter what time. Excellent support for really dumb questions.

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Kingfish85

11 years ago

Originally Posted by zacsmith

I'm surprised no one has mentioned fellow Warrior Kingfish's web hosting service.

Business Web Hosting - Shared, Reseller & VPS hosting from LiquiLayer Technologies—LiquiLayer Technologies – Web Hosting & Solutions

Been with them for about 18 months after stints with Hostgator and others, and can't say enough about the personal service I get, no matter what day, and almost no matter what time. Excellent support for really dumb questions.

Thanks for the reference here Gary! I'm glad to see that you're happy with our service and hard to believe it's been 18 months. I recall working with you through some issues with a previous host on one of our WSO threads as if it were yesterday! Glad everything is running smooth.

For the record though, the only dumb question is the one not asked. We're here to help at any time with any issue.

We have an exciting transition coming up with a brand new site & additional services being launched on May 15th as well.

-Brent

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Soulstreak

11 years ago

For a beginner, HostGator is good. They have the absolute best customer service. They have the most experienced employees with backgrounds, and they train them well.

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darrylhudson

11 years ago

Host Gator Has The Best Customer Service Hands Down.

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Altin

11 years ago

HOSTGATOR and stop searching for any better customer service support. you won't find any better. their support is just splendid!

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Randall Magwood

11 years ago

Yahoo Webhosting is first. Hostgator comes 2nd. Plus Yahoo Webhosting gives you the tools needed to drive traffic to your site, get free advertising, and their 24/7 support is excellent.

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ConnorMRR

11 years ago

I use both Hostgator and Liquidweb and I cannot fault their customer service at all. If I had to choose between the two I would say Hostgator, their customer support is first class.

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Jenna619

11 years ago

HOSTGATOR is by far the best in my opinion.

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maz1207

11 years ago

Bluehost and Namecheap is recommended. I've been with Bluehost more than a year, i like the 24 hours chat they provide so we can "talk" to them anytime.

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CynthiaNataline

11 years ago

I'd recommend GVO. My experience with their customer service was excellent. I've contacted them a few times for different cases and all were excellent.

eLena

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DamonK

11 years ago

I would say HostGator or LiquidWeb. Best customer service all round all their servers on both never go down and are very fast!

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ClaireVWalker

11 years ago

I would recommend hostgator, but I have never been with anyone else. They have always given me great support and to my knowledge I have never had any downtime.

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plfbus

11 years ago

I have to put in a vote for D9Hosting who have both UK & US based servers. I've had a reseller account with them for some years and their customer service is excellent - I've just checked and I've had 39 tickets since Oct 2008, many because of my own ignorance when I was a newbie but also mistakes and hacked sites etc, so I really appreciate that their support treats you with respect and not just as some idiot even when your query is very basic.

Gave Hostwinds a try but wouldn't recommend them because I had ftp problems that couldn't be resolved.

I also use Hostgator and the hosting is fine, however I did find that support via Live Chat could be very long-winded though my issues were resolved eventually. Overall, I would endorse others' recommendations of Hostgator.

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bertsocias

11 years ago

Bluehost is the best for me. I usually just chat with them whenever I have a problem and they are very professional. I also have the option to call but chat is better for me.

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bmw040

11 years ago

I have bee using BlueHost for over 10 years without a single complaint.

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digitalsapien

11 years ago

Hostgator is one of my favorites. You can check their website today.

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carlamae

11 years ago

My vote is for GVO Host Then Profit. Suits my needs anway.

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troy23

11 years ago

I had bad experiences with DreamHost, but since switching to HostGator I have had no problems.

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01123581321345589144

11 years ago

Host Gator, hands down. If I need help I just open up a chat window 24/7 and they work with me through whatever issue I have. They're very helpful and will help you for hours if you need it. It's a great service and one of my favourite things about Host Gator.

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HarrisAndrea 11 years ago

My vote goes to WiredTree. Their support team seems that they never sleep!! I open a ticket with them and I get a solution usually within the first 30 minutes.
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Krazygraphic

11 years ago

Host gator was very slow for me. depends on what type of site you have

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Krazygraphic

11 years ago

IF you want SPEED and customer service 24/7 then the best by far would be Express Hosting - Quality Web Hosting, Virtual, and Dedicated Servers ask for Tom .

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preets

11 years ago

I am using hostgator and namecheap and both are very good , excellent support so far.

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carnal

11 years ago

In my experience, Hostgator has the best customer service. I cannot say the same for GoDaddy.

I have never tried Bluehost, but I heard they are good too.

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eserling

11 years ago

all i know is that I have spent far too many hours on hold with GoDaddy

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briankno

11 years ago

I have used hostgator and site5 for hosting. Pleased with both.

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Sarevok

11 years ago

I'm all in on HostGator.

I've only tried like 3-4 others (in the last few years), but HostGator is the bomb.

Very nice, very cordial, professional, and helpful.

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paulie 11 years ago

I always prefer Hostgator and have had great experiences with them in the past. That said I think since they've been taken over their support has slipped resulting in longer waiting times which causes me some frustration. Also, their degree of operator support varies considerably from person to person. It's pot luck who you get and what their attitude is nowadays. I feel this is a shame since they used to be so good.
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erhebert

11 years ago

My vote goes to Hostgator every time. Recently I've used the live chat several times with very fast response to my questions. They have solved my issue and saved me hours of work and frustration. Love Hostgator.

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What Hosting Company Has The Best Customer Service?

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