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What Hosting Company Has The Best Customer Service?

by Michael Lewis
71 replies
If you had to recommend a hosting company to a friend or client that was a complete newbie what hosting company would you suggest.

Thanks.

~Michael
#company #customer #hosting #service
  • Profile picture of the author dreamtoreality
    I would say that smaller companies have excellent customer service. I've had fantastic experiences with StudyHost, BigScoots and CrocWeb. Whenever I've opened a ticket I've received a response within 15-30 minutes.

    The best thing, however, is that some of these hosts only cost me $25 a year, with a discount having been applied of course. But the discount can last for a lifetime and not just 1 year.
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  • Profile picture of the author travlinguy
    Hudson Valley Host out of New York. They started off small and became big (relatively speaking). They've got the best customer service of any company I've seen since I've been online.

    Hudson Valley Host - Managed cPanel VPS Hosting
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  • Profile picture of the author stoltingmediagroup
    Hostgator. Period! Don't believe me? Try it.

    https://chat.hostgator.com/chatlite3.6.3/?region=us

    Customer support will hold you by the hand.
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    • Profile picture of the author SterlingWebb
      Originally Posted by stoltingmediagroup View Post

      Hostgator. Period! Don't believe me? Try it.


      Customer support will hold you by the hand.
      I'm going to use this as an opportunity to tell you that host gator might have customer support but prepare for some negative repercussions for following hype.

      I bought a dedicated IP from HostGator only to find out I was actually sharing my website's IP with a porn site. If you value host-giant style support over SERP scores and website security then HostGator might be perfect. Just be careful and don't be afraid to try smaller hosts with a fan base or good reputation.
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      • Profile picture of the author geekology
        Originally Posted by sterlingspeaks View Post

        I'm going to use this as an opportunity to tell you that host gator might have customer support but prepare for some negative repercussions for following hype.

        I bought a dedicated IP from HostGator only to find out I was actually sharing my website's IP with a porn site. If you value host-giant style support over SERP scores and website security then HostGator might be perfect. Just be careful and don't be afraid to try smaller hosts with a fan base or good reputation.
        It does not make sense. Can you please explain that how can a dedicated IP be shared with a porn site? If it is indeed sharing then the IP is not dedicated.
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  • Profile picture of the author Istvan Horvath
    Originally Posted by Michael Lewis View Post

    If you had to recommend a hosting company to a friend or client that was a complete newbie what hosting company would you suggest.
    Actually, your question in the post has nothing to do with your title!

    I always like to say that I recommend hosting companies where I have no idea how the "customer service" is because I've never had to use it
    Meaning, if everything goes nicely and without hickups then you never have to contact customer service. And that means they are good host...
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  • Profile picture of the author Dburn
    I would definitely say GoDaddy. I've tried many other hosting companies and this one always comes out on top. They have 24/7 customer support and you just have to give them a calll. I've never had to hold more than 5 minutes and I always get my problem sorted out. They are also very cheap in my opinion.

    Hope this helps,

    David Burnett
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    • Profile picture of the author paj_mccarthy
      Supporting the smaller guys: Web Hosting <> Krystal Hosting

      They'll give you better support than the big hosting companies, for sure.
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    • Profile picture of the author Istvan Horvath
      Originally Posted by Dburn View Post

      I would definitely say GoDaddy. I've tried many other hosting companies and this one always comes out on top. They have 24/7 customer support and you just have to give them a calll. I've never had to hold more than 5 minutes and I always get my problem sorted out. They are also very cheap in my opinion.

      Hope this helps,

      David Burnett
      You must be very new and ignorant (when it comes about good hosting for IM).

      No, they are not a IM-friendly host. I'd say, they are not a good host at all. Period.
      They are just the most known registrar, that's all. Most people also prefer not to register with them any domains.

      Just FYI...
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  • Profile picture of the author gkuang2
    Hostgator is the best. 24/7 chatting. Depending on the time of day you would have to wait for a representative, but they are so helpful.
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  • Profile picture of the author dancaron
    I'll throw in another vote for HostGator.
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  • Profile picture of the author Golgo
    Hostgator and bluehost,most of my site host on them.
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  • Profile picture of the author webboost
    The best is hostgator for sure, if you are looking for great customer support.
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  • Profile picture of the author JonP
    I have been on Hostgator for years and haven't had any problems with them. The video tutorials are great and the one time I've had to use their support they were prompt and fixed my issue right away.

    Jon.
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    • Profile picture of the author substance
      I have very nice experience with ipage. When I was a newbie and did not know many things, ipage solved all my doubts through chat.


      Beware of godaddy, I still have an account there but I don't like their customer service which is only through email ( I did not use the phone ) and loading time for my WordPress site takes very long.
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  • Profile picture of the author RKeele
    Originally Posted by Michael Lewis View Post

    If you had to recommend a hosting company to a friend or client that was a complete newbie what hosting company would you suggest.

    Thanks.

    ~Michael
    I would suggest Host Gator, hands down. They have excellent 24/7 online chat customer service that is great, and I have used it many times. Plus they are great on working and explaining things to newbies very patiently.
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  • Profile picture of the author sogeshirts
    Hostgator is my favorite but GoDaddy was also pretty solid.
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    • Profile picture of the author Michael Lewis
      Originally Posted by sogeshirts View Post

      Hostgator is my favorite but GoDaddy was also pretty solid.
      All my own domains are with Host Gator and I have been with them for 4 years but there chat support takes awhile to answer and I don't see an option to talk with them on the phone.

      I also have experience with Blue Host but I don't think their customer support is that good, at least from the few conversations I have had with different reps there.

      I think Go Daddy's phone support is the best I have encountered so far but as mentioned above they really are not a good company for IM. They probably work best for brick and mortar business to get their first website online.
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  • Profile picture of the author SEOlover
    Proaxxs.net has the best support service.
    Prices are not high and their technicians know how to make their clients' servers run smoothly and flawlessly.
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    • Profile picture of the author Kay King
      For a newbie I'd say Hostgator - but....

      If you are sending people to hosting you need to prepare them. I've seen people post here about "lack of support" and then learn they've been contacting hosting support a couple times a week and are complaining about lack of babysitting more than anything.

      People need to take the step of LEARNING how hosting works - and HG has some of the best newbie training on the member site. I'd recommend HG and tell them to take an hour and go through the training on that site.
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  • Profile picture of the author Trev81
    Host gator. Always there when shit goes tits up. Yes it can take a few mins sometimes on the live chat but hey, it's not usually someone's life depending on it.
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  • Profile picture of the author Mike Hlatky
    Web hosting from $1.99, Domain hosting, SSL certificate, domains, host with, WebHostingPad.com

    All of my questions get answered within 20 minutes. Cheap hosting and great support. One of the best companies that I have ever dealt with.
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  • Profile picture of the author alliance
    Hostgator hosts all of my websites because of their excellent customer Service.
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  • Profile picture of the author Neil Morgan
    I'm surprised no-one has mentioned Liquid Web.

    I have found their customer service both extremely knowledgeable and helpful since I started using them in 2004. I simply can't fault them.

    Cheers,

    Neil
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  • Profile picture of the author aizaku
    host gator has been my knight in shining armor
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  • Profile picture of the author kpmedia
    To use Stablehost, MDD Hostkng or Site5.

    I'd also warn them about EIG brands, such as Hostgator, Bluehost, Fatcow etc - there's 50+ brands.
    Those are the SAME COMPANY and it's not very good!
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  • Profile picture of the author donb01
    Hostgator has my vote for customer service period. plus I have recieved multiple adwords vouchers for doing their quick survey after
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  • Profile picture of the author apnavarun
    If you are looking for VPS Hosting then Servint hosting is awesome. I am using it currently.

    My previous host was godaddy ( I used there shared hosting) it was ok until my traffic reached 15000 page views a day.

    About Hostgator there are good reviews but I also heard that if your site exceeds resources limit they will suspend your site without even notifying.

    Before going for any site just checkout reviews once
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  • Profile picture of the author Mark Hess
    Just my 2 cents, I've been with a lot of companies over the years, hands down WiredTree offers the best support...

    They also have added security on their servers and they're blazing fast...
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  • Profile picture of the author PookieThePirate
    I like Hostgator, though they have been the only one I've used. I find the chat convenient. Even at like 4am there was somebody there to help me. I have had no issues and all my problems were resolved. Even when I would ask dumb questions, they were patient lol.

    The last time I used their customer service support was probably about 3-4 months ago.
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  • Profile picture of the author mojojuju
    Although I've never used them, I'd have to say Hostgator.

    And the reason I say that is because of what Warrior Forum members report about their customer service. Apparently, you can ask some of the most inane n00bish questions and Hostgator will answer them.

    For instance, people on this forum have reported that Hostgator will help them with all kinds of stuff that web hosting companies really shouldn't be asked to do. People have asked Hostgator for help with Wordpress and gotten help with it. I think you could ask Hostgator to install a Wordpress plugin for you and they would. These are not the types of things that people should ask hosting companies to do, but Hostgator seems to do a lot of hand-holding if what people on the warrior forum are saying is true.

    Again, I've never used Hostgator, but the things that many Warrior forum members have said about being assisted with noob problems leads me to believe that Hostgator is the most beginner friendly host.
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  • Profile picture of the author Web Content By Jim
    The ultimate combo...

    Domains: Namecheap
    Hosting: Liquidweb

    I am surprised no one has even mentioned Liquidweb yet. Customer service can't be beat, always up, etc.
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  • Profile picture of the author srpudlo
    Hostgator has been great for me. In the beginning I had a lot of questions and their customer service rocks! Check it out.
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  • Profile picture of the author kjmeylan
    Dedipower.com - telephone, email or support ticket, either way service is always good.

    Plus if you mail from your server they know not to shut you down just because of the odd spam complaint, unlike a lot of US based hosting companies.
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    • Profile picture of the author Michel_Snook
      I've used a host of hosting companies including HostGator (okay), GoDaddy (never again), Netfirms (slow loading), DreamHost (don't like: no cPanel), and JustHost (jury is still out).


      Most have provided a quick response to problems, but not all have delivered adequate solutions to them. Any change you make in DreamHost account is actually a request for them to make the change and thus a delay.


      If I had to make a recommendation from the experiences I've had so far based on those services I've used, I would have to go with HostGator. I hope this helps you out!
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  • Profile picture of the author mattjay
    i would put my vote in for hostgator beyond any doubt. Have used others, came back to them. Most of the time any issues are resolved via live chat in about an hour tops. Most times support emails are answered within 1-2 hours. I like them.
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    • Profile picture of the author DJL
      I have been very happy with HawkHost.com.
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  • Profile picture of the author J Bold
    I've had both Host Monster and Host Gator and I have been more happy with the service I've received from Host Monster.

    I would recommend them for most who ask, depending you needs.
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  • Profile picture of the author zacsmith
    I'm surprised no one has mentioned fellow Warrior Kingfish's web hosting service.

    Business Web Hosting - Shared, Reseller & VPS hosting from LiquiLayer Technologies--LiquiLayer Technologies - Web Hosting & Solutions

    Been with them for about 18 months after stints with Hostgator and others, and can't say enough about the personal service I get, no matter what day, and almost no matter what time. Excellent support for really dumb questions.
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    • Profile picture of the author Kingfish85
      Originally Posted by zacsmith View Post

      I'm surprised no one has mentioned fellow Warrior Kingfish's web hosting service.

      Business Web Hosting - Shared, Reseller & VPS hosting from LiquiLayer Technologies—LiquiLayer Technologies – Web Hosting & Solutions

      Been with them for about 18 months after stints with Hostgator and others, and can't say enough about the personal service I get, no matter what day, and almost no matter what time. Excellent support for really dumb questions.
      Thanks for the reference here Gary! I'm glad to see that you're happy with our service and hard to believe it's been 18 months. I recall working with you through some issues with a previous host on one of our WSO threads as if it were yesterday! Glad everything is running smooth.

      For the record though, the only dumb question is the one not asked. We're here to help at any time with any issue.

      We have an exciting transition coming up with a brand new site & additional services being launched on May 15th as well.

      -Brent
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  • Profile picture of the author Soulstreak
    For a beginner, HostGator is good. They have the absolute best customer service. They have the most experienced employees with backgrounds, and they train them well.
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  • Profile picture of the author darrylhudson
    Host Gator Has The Best Customer Service Hands Down.
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  • Profile picture of the author Altin
    HOSTGATOR and stop searching for any better customer service support. you won't find any better. their support is just splendid!
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  • Profile picture of the author Randall Magwood
    Yahoo Webhosting is first. Hostgator comes 2nd. Plus Yahoo Webhosting gives you the tools needed to drive traffic to your site, get free advertising, and their 24/7 support is excellent.
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  • Profile picture of the author ConnorMRR
    I use both Hostgator and Liquidweb and I cannot fault their customer service at all. If I had to choose between the two I would say Hostgator, their customer support is first class.
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  • Profile picture of the author Jenna619
    HOSTGATOR is by far the best in my opinion.
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  • Profile picture of the author maz1207
    Bluehost and Namecheap is recommended. I've been with Bluehost more than a year, i like the 24 hours chat they provide so we can "talk" to them anytime.
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  • Profile picture of the author CynthiaNataline
    I'd recommend GVO. My experience with their customer service was excellent. I've contacted them a few times for different cases and all were excellent.

    eLena
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  • Profile picture of the author DamonK
    I would say HostGator or LiquidWeb. Best customer service all round all their servers on both never go down and are very fast!
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  • Profile picture of the author ClaireVWalker
    I would recommend hostgator, but I have never been with anyone else. They have always given me great support and to my knowledge I have never had any downtime.
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  • Profile picture of the author plfbus
    I have to put in a vote for D9Hosting who have both UK & US based servers. I've had a reseller account with them for some years and their customer service is excellent - I've just checked and I've had 39 tickets since Oct 2008, many because of my own ignorance when I was a newbie but also mistakes and hacked sites etc, so I really appreciate that their support treats you with respect and not just as some idiot even when your query is very basic.

    Gave Hostwinds a try but wouldn't recommend them because I had ftp problems that couldn't be resolved.

    I also use Hostgator and the hosting is fine, however I did find that support via Live Chat could be very long-winded though my issues were resolved eventually. Overall, I would endorse others' recommendations of Hostgator.
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  • Profile picture of the author bertsocias
    Bluehost is the best for me. I usually just chat with them whenever I have a problem and they are very professional. I also have the option to call but chat is better for me.
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  • Profile picture of the author bmw040
    I have bee using BlueHost for over 10 years without a single complaint.
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  • Profile picture of the author digitalsapien
    Hostgator is one of my favorites. You can check their website today.
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  • Profile picture of the author carlamae
    My vote is for GVO Host Then Profit. Suits my needs anway.
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  • Profile picture of the author troy23
    I had bad experiences with DreamHost, but since switching to HostGator I have had no problems.
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  • Profile picture of the author 01123581321345589144
    Host Gator, hands down. If I need help I just open up a chat window 24/7 and they work with me through whatever issue I have. They're very helpful and will help you for hours if you need it. It's a great service and one of my favourite things about Host Gator.
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    • Profile picture of the author HarrisAndrea
      My vote goes to WiredTree. Their support team seems that they never sleep!! I open a ticket with them and I get a solution usually within the first 30 minutes.
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  • Profile picture of the author Krazygraphic
    Host gator was very slow for me. depends on what type of site you have
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  • Profile picture of the author Krazygraphic
    IF you want SPEED and customer service 24/7 then the best by far would be Express Hosting - Quality Web Hosting, Virtual, and Dedicated Servers ask for Tom .
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  • Profile picture of the author preets
    I am using hostgator and namecheap and both are very good , excellent support so far.
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  • Profile picture of the author carnal
    In my experience, Hostgator has the best customer service. I cannot say the same for GoDaddy.

    I have never tried Bluehost, but I heard they are good too.
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  • Profile picture of the author eserling
    all i know is that I have spent far too many hours on hold with GoDaddy
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  • Profile picture of the author briankno
    I have used hostgator and site5 for hosting. Pleased with both.
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  • Profile picture of the author Sarevok
    I'm all in on HostGator.

    I've only tried like 3-4 others (in the last few years), but HostGator is the bomb.

    Very nice, very cordial, professional, and helpful.
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    • Profile picture of the author paulie
      I always prefer Hostgator and have had great experiences with them in the past. That said I think since they've been taken over their support has slipped resulting in longer waiting times which causes me some frustration. Also, their degree of operator support varies considerably from person to person. It's pot luck who you get and what their attitude is nowadays. I feel this is a shame since they used to be so good.
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  • Profile picture of the author erhebert
    My vote goes to Hostgator every time. Recently I've used the live chat several times with very fast response to my questions. They have solved my issue and saved me hours of work and frustration. Love Hostgator.
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