I screwed up big time -- so you don't have to!

by jonb 24 replies
I did something amazingly boneheaded yesterday, and it almost cost me in a major way. I'll tell you about it so it can stick in the back of your heads and (hopefully) prevent it from ever happening to you.

I needed help from the developer of a plugin to get it up and running on my wordpress site. It's a trusted vendor, so I went into cpanel and created an FTP account for them (per their request). They did the job and I went back in to delete it.

It was only after I pressed the "Delete" button that I realized there were two "delete" options"

1. Delete this user

and

2. Delete this user and all their files

My flash reaction as I clicked button 2 was "they didn't create any files so it doesn't matter".

My next reaction was "Oh. My. God. What. Have. I. Done?"

I then watched helplessly as my entire website was deleted. Everything. Gone.

Thank the heavens for Hostgator's regular backup. They were able to restore everything after a few nervous hours. But man, lesson learned.

Backup every day. And don't just click the first button you see!
#main internet marketing discussion forum #big #screwed #time
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  • Profile picture of the author CyberAlien
    I've hated that option in cPanel ever since they added it. They should really give a popup explaining to people that every file touched by that FTP account is going to get removed like they do in WHM when performing certain tasks.
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  • Profile picture of the author jonb
    No kidding. Considering the amount of "are yo sure you want to..." prompts I see for minor stuff, you think they'd offer the same for a button that will quite literally delete everything on your site!
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  • Profile picture of the author mattjay
    I have done the same thing in fact, when I did it, hostgator restored my service for free. But i think they charge something usually to restore.
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  • Profile picture of the author cooler1
    I did the same damn thing over 2 years ago. HostGator charged me $15 to restore the files.
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  • Profile picture of the author jonb
    Yep, same here. But I was never happier to spend $15 in my life!
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  • Profile picture of the author ConnorMRR
    Glad you had everything restored! Had a friend who did this recently too, he honestly thought that was the end! Thankfully, and just like you, Hostgator restored everything, but for free. Scary stuff, and they really should put up some kind of warning for that 2nd button.
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  • Profile picture of the author Gary Ning Lo
    Ahah also done the same thing some years ago when i was just starting out.

    It's true you should always backup your files.

    Cheers,

    Gary
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  • Profile picture of the author dbrwn
    I use Filezilla for FTP on Host Gator, or any other site because it is easier to deal with than just using the FTP account on the server itself. If you use Filezilla, then you shouldn't have that problem, but I do understand how agravating that can be especially when you just had somebody help you with your site and such.

    Even if I had to pay the $15, it would be the best $15 I will have ever spent, and I would thank Host Gator for that.
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  • Profile picture of the author AdamYoungpeter
    Wow ouch, that would send me into a panic in about 1 second! I'm glad Hostgator was there to back you up and you didn't lose anything.

    The internet is a world of buttons, have to watch which ones you are pressing!
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  • Profile picture of the author Mike Hlatky
    I use a Wordpress plugin that backs up all my sites nightly to Dropbox.

    Works quite well and does it while I am sleeping

    WordPress › WordPress Backup to Dropbox « WordPress Plugins
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  • Profile picture of the author John Romaine
    You should have stuff saved locally.
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  • Profile picture of the author mjones70
    Wow, thanks for the post; I'll be sure to back up a lot more regularly :rolleyes:
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  • Profile picture of the author seobro
    Thanks for the heads up. I wish my forum had a delete all the posts by a certain user name. Like it would make it far easier to erase spammers.
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  • Profile picture of the author joaquin112
    I personally use Webmin which I find better than cPanel IMHO. Your point about making regular backups is very valid and something we shouldn't forget.
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  • Profile picture of the author scrofford
    Originally Posted by jonb View Post

    I did something amazingly boneheaded yesterday, and it almost cost me in a major way. I'll tell you about it so it can stick in the back of your heads and (hopefully) prevent it from ever happening to you.

    I needed help from the developer of a plugin to get it up and running on my wordpress site. It's a trusted vendor, so I went into cpanel and created an FTP account for them (per their request). They did the job and I went back in to delete it.

    It was only after I pressed the "Delete" button that I realized there were two "delete" options"

    1. Delete this user

    and

    2. Delete this user and all their files

    My flash reaction as I clicked button 2 was "they didn't create any files so it doesn't matter".

    My next reaction was "Oh. My. God. What. Have. I. Done?"

    I then watched helplessly as my entire website was deleted. Everything. Gone.

    Thank the heavens for Hostgator's regular backup. They were able to restore everything after a few nervous hours. But man, lesson learned.

    Backup every day. And don't just click the first button you see!
    I've had to call on Hostgator's backup restoration before lol! Glad you could get it back! The first time I did something like that it scared the crap out of me! All that work down the drain! That's one of the reasons I love Hostgator! They've always been able to help me out of hot water!
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    • Profile picture of the author jonb
      Originally Posted by scrofford View Post

      I've had to call on Hostgator's backup restoration before lol! Glad you could get it back! The first time I did something like that it scared the crap out of me! All that work down the drain! That's one of the reasons I love Hostgator! They've always been able to help me out of hot water!
      Oh yeah, I'm thrilled about Hostgator's ability to help me out of that jam. Believe me, I called that support number with my heart in my throat. When the support guy told me he had a backup and it would all be restored within the hour I could have kissed him.
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  • Profile picture of the author katherineolga
    Oh wow, how nerve wracking! It totally could have happened to me. Now I'll know better. I've done some stupid things to my websites, most if them theme related.
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  • Profile picture of the author mrgoe
    I did need to restore my webstes a couple of times so yeah, backup errday
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  • Profile picture of the author rlcf
    Been extremely close to doing this as well...I always take my time now...
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  • Profile picture of the author Osman_M
    Man, thanks for the heads up! Althought I don't care of much techy stuff , I'll drop an ear to my VA. wow.
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  • Profile picture of the author xxxJamesxxx
    Every day a school day

    ...Hoped you learned you should religiously backup your data. Everyone says it but hardly anyone does it.

    James Scholes
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  • Profile picture of the author proguy7
    Lord that sounds scary! Well done on getting it back up.
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