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My CB Transactions

by yoshiko
44 replies
This is one of my accounts on sales of the past week.. see proof in attachment.
10 straight days of CB zero sales after a period of consistent string of sales throughout. I have been sending very consistent traffic to the affiliate sites on a daily basis in the past period. This is the longest drought period i ever had, the last being in feb for 7 days.

As I look at the Transactions page of the CB report, i am suddenly overwhelmed with very very scary feeling that I am staring into a ghost town. It just gives me a sensation that this transaction page ain't gonna move again anymore...

Scary.. Wonder if I am slipping into depression... Part of my income depends on this... and i really have no idea how to resolve this CB problem.

And on top of it, i have changed all my hop links to the new coded one just 3 hours ago. Not sure if it will help.

Would anyone have any solution?
#transactions
  • Profile picture of the author Michael Mayo
    Originally Posted by yoshiko View Post

    This is one of my accounts on sales of the past week.. see proof in attachment.
    10 straight days of CB zero sales after a period of consistent string of sales throughout. I have been sending very consistent traffic to the affiliate sites on a daily basis in the past period. This is the longest drought period i ever had, the last being in feb for 7 days.

    As I look at the Transactions page of the CB report, i am suddenly overwhelmed with very very scary feeling that I am staring into a ghost town. It just gives me a sensation that this transaction page ain't gonna move again anymore...

    Scary.. Wonder if I am slipping into depression... Part of my income depends on this... and i really have no idea how to resolve this CB problem.

    And on top of it, i have changed all my hop links to the new coded one just 3 hours ago. Not sure if it will help.

    Would anyone have any solution?
    Hi yoshiko,

    Many here have created a new CB account and relinked their products to
    the new account. In doing so they have reported that their sales have
    resumed.

    I've not tried it myself. I'm just informing you of threads I've read that
    have had the same senareos.

    Have a Great Day and Good Luck!
    Michael
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    • Profile picture of the author yoshiko
      Hi Michael, I tried registering for a new account but keep getting a loop back at the confirmation page when i enter the code and text as image. And there is no message to update me whether my application has been confirmed and approved.

      This is very frustrating indeed.
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      • Profile picture of the author redrossero
        Do you use TIDs? Try to change them and see what it is happening for one day.
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        • Profile picture of the author nichepros
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          • Profile picture of the author D89
            Originally Posted by nichepros View Post

            Thats very similar to my CB account. Im seriously fed up with CB. I know Im getting sales as they were coming in daily and Im sending even more quality traffic now than I was before. High quality converting traffic.

            Its like they flicked a switch and turned off the sales I was making each day.

            Its been 2 weeks of no sales showing up now for me.

            You are not alone in this. I created a new thread on this. I am a publisher and find the odd cycle very weird. I expect the odd day or days of no sales but there is a werid pattern of consistant sales then all of a sudden not one sale at all. It will pick up again but again it last the same amount of days as the previous sale days.

            I dont believe this is normal as I have products on other payment sites and the sales are consistant. there are a few no sales days but not nearly like with Clickbank.

            With clickbank I also get more traffic as affiliates help but still...
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            • Profile picture of the author Martin Avis
              Your daily sales are too small to be statistically significant. Heck, they are too small to be statistically anything!

              The only normal behavior you should expect on these levels is wild variations - and that is exactly what you are experiencing.

              Martin
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              • Profile picture of the author Trader54
                Originally Posted by Martin.Avis View Post

                Your daily sales are too small to be statistically significant. Heck, they are too small to be statistically anything!

                The only normal behavior you should expect on these levels is wild variations - and that is exactly what you are experiencing.

                Martin
                I agree, stats like this are meaningless. Ask anyone that has done any real testing.
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                • Profile picture of the author tradermike2008
                  They are right, the stats don't mean anything. If it was dozens of sales a day and then went to zero that would mean something, but 1-3 sales then zero doesn't mean anything.
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                • Profile picture of the author yoshiko
                  I am not going to argue about whether statistics are meaningful. The crux of the question is that CB is obviously not crediting my sales.

                  I have a customer who contacted me cos he was unable to download a CB product i am affiliate after paying for it. He has proof of purchase with his credit card transaction which he provided to me. But my CB records have absolutely no record of the sale. I forwarded the info to CB accounts dept and it had been 2 weeks since, yet there is no revert from them. I had no choice but to contact the vendor directly and he kindly forwarded the link to customer and settled the issue.

                  The crux of this issue is that I have proof that CB is not crediting sales to my account. And my other tracking systems show more clickthroughs to the landing pages than CB's hops tracking.

                  The key is that CB is losing affiliate trust. Whether or not vendors are experiencing the same decrease in sales i have no idea. but CB and vendors should understand that in order that their business continue to florish affiliates must be justly rewarded for their hardwork.
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                  • Profile picture of the author Trader54
                    Originally Posted by yoshiko View Post

                    I am not going to argue about whether statistics are meaningful. The crux of the question is that CB is obviously not crediting my sales.

                    I have a customer who contacted me cos he was unable to download a CB product i am affiliate after paying for it. He has proof of purchase with his credit card transaction which he provided to me. But my CB records have absolutely no record of the sale. I forwarded the info to CB accounts dept and it had been 2 weeks since, yet there is no revert from them. I had no choice but to contact the vendor directly and he kindly forwarded the link to customer and settled the issue.

                    The crux of this issue is that I have proof that CB is not crediting sales to my account. And my other tracking systems show more clickthroughs to the landing pages than CB's hops tracking.

                    The key is that CB is losing affiliate trust. Whether or not vendors are experiencing the same decrease in sales i have no idea. but CB and vendors should understand that in order that their business continue to florish affiliates must be justly rewarded for their hardwork.
                    This now sounds nothing like your original post. Either now your changing your story or trying to take this in a totally different direction.
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                  • Profile picture of the author Marhelper
                    I have noticed strange patterns in regards to sales made with CB but have given up trying to figure it out. I am pleased that they now have the url guard. As far as your panic and/or fears related to the dip in sales, I suggest that you diversify and work on a lasting business model that is not contingent on CB's whims and accounting - just my opinion. Take care.
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              • Profile picture of the author nichepros
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                • Profile picture of the author Harvey Segal
                  Originally Posted by nichepros View Post

                  Sales are not being credited as they should be on Clickbank, it simply isnt normal to be getting consistent sales and then suddenly they disappear when traffic levels are the same.

                  You dont need to have a large number of sales to see what is happening - its blindingly obvious something is wrong, seriously wrong and it needs fixing.
                  Here's a set of consistent sales

                  1 1 1 1 1 1 1 1 1

                  followed by

                  0 0 0 0 0 0 0 0 0

                  According to your statement
                  "You dont need to have a large number of sales"

                  then that is

                  "blindingly obvious wrong, seriously wrong and it needs fixing"


                  Harvey


                  .
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  • Profile picture of the author yoshiko
    I am inclined to disagree with you Martin. I used to have more sales than this for a better part of half a year. that period saw sales starting to slow and dwindle to the current trickle. So I know my statistics.

    Nichpros and D89, I share with you my sentinments. I currently feel like i am whirling in a blackhole not knowing where or when would be the bottom. Yet i keep sending traffic there in the hope of seeing a sale revival.

    I think this will probably see a very very sad and pathetic end to my relationship with CB if it continues to deteriorate.
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  • Profile picture of the author yoshiko
    Dear Trader54, It is Exactly the fact that I know CB is not tracking sales correctly that gave rise to my original post and my growing distrust with CB. And I have no reason to be badmouthing the company which has been paying my income. Up until now, i still harbor a tinge of faith in CB. What I shared with people here is the truth.

    I am also at my wits end and very frustrated with their customer support. I went all out to help my customer, disregarding the fact that i am not paid the commission. But even in the aftermath when i approached them about my issue, they ignored me.

    Anyway, I probably will be moving on from CB.

    My business plan - to move on with other CB equivalents + further ramp up my Adsense revenue + continue to build my list and launch my own product.

    Does anyone have any suggestion on similar good suite of products like CB? Can anyone share their experience with
    1) Share a Sale Vs Commission Junction

    [Paydotcom.com - I will ignore this as i had the bad experience of the vendor disappearing with my commission after I successfully sold to customer. I seem to be jinxed with such situations... haha.]
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    • Profile picture of the author garyv
      If you have proof of wrong doing - why didn't you put that in your original post? Weird.


      Anyway - The slow decline in sales directly correlates with the state of the economy. Just about everyone (outside of IM) is experiencing a slow decline in sales. As far as the "weird fluctuations". There are many explanations for fluctuating sales. You'll usually see a spike in sales around Friday - most people's payday. And also on the 1st and 15th of the month - again many people's payday. And with Internet marketing, even large weather patterns can have an effect on them. If there's a large patch of bad weather covering the United-States (or whatever country you sell to) then you may see an increase in online sales, because people tend to stay in-doors, and viceversa if it's nice out. There are many other reasons for fluctuations as well, including changes in Google's algorithm.

      Clickbank is so huge, that if there was definite proof of wrong doing on clickbank's part, I think we'd have found it by now. They may need some work on scripting and hardware, but I don't think they are purposely cheating people out of money.
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      • Profile picture of the author easybiztools
        Originally Posted by garyv View Post

        Anyway - The slow decline in sales directly correlates with the state of the economy. Just about everyone (outside of IM) is experiencing a slow decline in sales. As far as the "weird fluctuations". There are many explanations for fluctuating sales. You'll usually see a spike in sales around Friday - most people's payday. And also on the 1st and 15th of the month - again many people's payday. And with Internet marketing, even large weather patterns can have an effect on them. If there's a large patch of bad weather covering the United-States (or whatever country you sell to) then you may see an increase in online sales, because people tend to stay in-doors, and viceversa if it's nice out. There are many other reasons for fluctuations as well, including changes in Google's algorithm.

        Clickbank is so huge, that if there was definite proof of wrong doing on clickbank's part, I think we'd have found it by now. They may need some work on scripting and hardware, but I don't think they are purposely cheating people out of money.
        Sounds extremely logical to me.

        Another thing to note is this:

        How long has the product been in the market? If it's new (or brand new), there will be much interest and more sales ... but as time goes by, sales will drop as people will go for the next 'shiny widget'

        Also, check and see if there are new competing products? If yes, it could be that buyers are now flocking to that new shiny widget.

        Just my 2 cents.

        Adrian
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        • Profile picture of the author BillyPilgrim
          "Well seeing that I've had one person accusing me of being a
          ClickBank employee and one person saying I was a Warrior
          moderator who removed his critical posts about ClickBank I'll
          just add this to the list of stupid remarks."

          And I will consider the source of this one and do the same. Infallibility must be a chore sometimes, Harv. Best of luck with that.
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  • Profile picture of the author jasonl70
    I was averaging over $900 per week with 1 cb product for about 5 weeks (with a new account).

    It's dropped down to a little over $100 per week for the past 2 weeks (and my traffic has increased).

    I have experienced this same pattern numerous times. I create a new account to promote a new product, and get a very nice return for about a month.. then everything just drops.

    My solution is simple: I'm in the process of creating my own products.

    edit: I never seem to experience this with other networks. CJ is so consistant it's freaky (this is dependent on the vendor of course).
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  • Profile picture of the author jasonl70
    if you were to average say 20 (+-5) sales a week, then it drops down to 2 or so, then this drop falls outside of randomness and hence can be attriubuted to an outside influence.

    If I have 1 week that is 4 standard deviations away from my average, there's a problem since that should happen only 0.006334% of the time.

    I won't go into the math of randomness and standard deviations, but it seems most people who try to say this is just the randomness of the market don't seem to actually understand randomness.

    Is the problem with CB? maybe, maybe not. But the results are NOT from random fluctuation, not matter how gifted Harvey is at making others sound foolish for not accepting that.
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    • Profile picture of the author Harvey Segal
      Originally Posted by jasonl70 View Post

      But the results are NOT from random fluctuation, not matter how gifted Harvey is at making others sound foolish for not accepting that.
      But you have chosen to show a different sales pattern than the one I was commenting on.

      Harvey


      .
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  • Profile picture of the author petevamp
    I just started with click bank myself not so long ago. The first week I was with them which was around the 20th of feb I was getting alot of sales for very very few hits. Then I amped up my campaigns im driving more traffic to clickbank products now then I ever was before and no sales at all for the past 3 weeks now. Talk about flustrated I thought I had finally found my cash cow. When I was making sales out of ever 20 visitors. Then with over 300 driven there just last week not a single sale. I had to stop my campaigns for now till I find an alternative
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    • Profile picture of the author BillyPilgrim
      "Your daily sales are too small to be statistically significant"

      I find comments like this to be such nonsense as to not be believed. F**k the stats, if you see yourself losing hundreds of dollars a month your concentration on stats is silly. Stats are great for tracking but the absence of them doesn't mean the problem isn't real. I WAS making money and now I haven't for several weeks. That is just the fact. Same traffic, same CTR but no sales.
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      • Profile picture of the author Harvey Segal
        Originally Posted by BillyPilgrim View Post

        "Your daily sales are too small to be statistically significant"

        I find comments like this to be such nonsense as to not be believed.
        I don't find them nonsense.

        I find that once again Martin Avis (the voice of reason) is spot on with his explanations.



        Harvey
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  • Profile picture of the author captivereef
    when ever my sales slump i send them an email asking if every thin is OK with my accounts and sure enough within 24 hours of sending hte email I get a surge of sales then they taper back off again after a few days.

    could be coincidence or not who knows
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  • Profile picture of the author writergirlk
    My sales have dried up too! I didn't even realize I had to change the code. I hope it resolves the problem.
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  • Profile picture of the author Art Turner
    Harvey, I'm sure your unwavering support of CB has nothing to do with the fact that continued sales of your products depend on continued faith in CB.
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    • Profile picture of the author Harvey Segal
      Originally Posted by Art Turner View Post

      Harvey, I'm sure your unwavering support of CB has nothing to do with the fact that continued sales of your products depend on continued faith in CB.
      Art,

      It's actually the reverse.

      If my business depends on sales of ClickBank products then
      surely I would be the first to call for an investigation if
      ClickBank was not crediting me or my affiliates with sales ?


      Harvey
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    • Profile picture of the author jasonl70
      Originally Posted by Harvey.Segal View Post

      But you have chosen to show a different sales pattern than the one I was commenting on.

      Harvey


      .
      true.. but many threads have talked about a pattern similar to the one I used: consistant results for an extended period of time, followed by a string of no sales.

      I have a few campaigns with CJ, and I never have such a wide variation of results with them.
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      • Profile picture of the author Harvey Segal
        Originally Posted by jasonl70 View Post

        true.. but many threads have talked about a pattern similar to the one I used: consistant results for an extended period of time, followed by a string of no sales.
        But scaling up the stats is a separate issue.

        I was commenting on the statement

        "One or two sales per day is all you need to see that something isnt right..."

        which to my mind, if I am allowed to express an opinion, does not make sense.

        And you have dismissed my opinion with

        "how gifted Harvey is at making others sound foolish for not accepting that."


        Harvey
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  • Profile picture of the author Art Turner
    Originally Posted by Harvey.Segal View Post

    Art,

    It's actually the reverse.

    If my business depends on sales of ClickBank products then
    surely I would be the first to call for an investigation if
    ClickBank was not crediting me or my affiliates with sales ?


    Harvey

    Well that's good news! At least you haven't experienced the same unpredictability that others have.

    Art
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    • Profile picture of the author Harvey Segal
      Originally Posted by Art Turner View Post

      Well that's good news! At least you haven't experienced the same unpredictably that others have.

      Art
      Art

      I have a question for you.

      Last week I had 16 sales on one day, no sales the next.
      But with no change in traffic.

      What are your thoughts on that ?

      Would it worry you ?

      Harvey
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      • Profile picture of the author Art Turner
        Originally Posted by Harvey.Segal View Post

        Art

        I have a question for you.

        Last week I had 16 sales on one day, no sales the next.
        But with no change in traffic.

        What are your thoughts on that ?

        Would it worry you ?

        Harvey
        It certainly raises a question, but would depend on what sales did the day before 16 and the day after 0.

        If 16 was a high point, then 0 might have been a regression artifact, pretty common in time series data. But if you had been averaging 16 sales a day for a while, and then start getting a string of zeros, it suggests some sort of event. If YOU didn't change anything, then it would make sense to look elsewhere in the process.

        In the investigation, if someone (in this case, CB) refuses to answer, then it's natural to suspect them. Maybe their tracking system is fine and they just need better customer relations.

        For those who think they have the sales funnel in place, seeing income dry up without making any changes is maddening. And telling someone they aren't selling to even enough bother looking for an answer just makes them more angry and defensive.

        Hmmm....data mining for CB affiliates, you think it would sell?

        Art
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        • Profile picture of the author Harvey Segal
          Originally Posted by Art Turner View Post

          It certainly raises a question, but would depend on what sales did the day before 16 and the day after 0.
          So regardless of the day before or after, and assuming
          nothing at all changed, you don't think a slump from
          16 one day all the way down to zero the next is a problem ?

          Would anyone else be worried ?

          (I'm looking at nichepros and BillyPilgrim)

          Harvey
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          • Profile picture of the author Harvey Segal
            Originally Posted by Art Turner View Post

            Hey, here's a thought...

            Let's say I've got months and months with zero sales as an affiliate at CB, then, out of the blue, I sell something. Then the dailies go back to zero.

            Clearly CB is attempting to throw me an occasional bone so I'll keep promoting!

            Art
            Why would they do that if they can make more money from dormant account fees ?

            Harvey
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            • Profile picture of the author mrdomains
              When marketeers who are working multiple networks claim that CB is erratic while the others are not, that is noteworthy and worrying.

              One wonders what the corporate transparency is like in US.
              In Europe, the call for from affiliates for an official audit would have come a long while ago.

              Has been a change in CB ownership? Is Mr King still Ceo?

              "ClickBank is the largest online retailer for those engaged in developing, selling and promoting digitally downloaded products and services, with 25,000 daily transactions from around the world, 12,000 product vendors and more than 100,000 active affiliates. The company functions as a virtual business network facilitating the interactions and transactions between buyers, sellers and affiliates while providing guaranteed tracking of sales, state-of-the-art fraud protection and a totally secure platform. For more information, please visit www.ClickBank.com."

              No platform is totally secure but with 25.000 daily transactions and over a million dollars daily revenue, if there is even a 0.5% fault in affiliate tracking / payouts - that would be very very very bad for CB cred for a long time to come. So it probably isn´t. But, just the suspicion that not all is ok... when it seems to be at other networks... will have some impact.

              The simple fact that this is under discussion at WF and other forums probably means CB is aware of the angst. Not commenting on it, or looking at it officially, is even more bad karma.
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          • Profile picture of the author jasonl70
            Originally Posted by Harvey.Segal View Post

            So regardless of the day before or after, and assuming
            nothing at all changed, you don't think a slump from
            16 one day all the way down to zero the next is a problem ?

            Would anyone else be worried ?

            (I'm looking at nichepros and BillyPilgrim)

            Harvey
            without having a decent sized data set, one can't really say.

            maybe the 16 sales was an outlier, maybe the zero was.

            maybe you normaly experience volatility like this (which would be revealed in the standard deviations of your data set).

            In some cases, 24 hours may not even be the proper time frame to compare. The guys saying they normaly get 1 sale a day may likely need to compare their sales on a weekly or even a monthly basis instead of a daily comparison.

            Either way, if you can't manage to fit your data into a normal distribution (bell curve), then you have data that is not just random fluctuations. Does that mean the problem lies with CB? I honestly don't know, as they are one of several variables.
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            • Profile picture of the author Trader54
              Originally Posted by jasonl70 View Post


              In some cases, 24 hours may not even be the proper time frame to compare. The guys saying they normaly get 1 sale a day may likely need to compare their sales on a weekly or even a monthly basis instead of a daily comparison.

              Either way, if you can't manage to fit your data into a normal distribution (bell curve), then you have data that is not just random fluctuations. Does that mean the problem lies with CB? I honestly don't know, as they are one of several variables.
              This is so true. You have to understand the bell curve, it works in all markets. And the problems may start long before the order reaches clickbank.

              Most of the numbers thrown around here the poster has no idea about statistics and how you have to look at them.
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              • Profile picture of the author BillyPilgrim
                "If my business depends on sales of ClickBank products then
                surely I would be the first to call for an investigation if
                ClickBank was not crediting me or my affiliates with sales ?"

                Perhaps as their sycophant, they're protecting your sales.

                "So regardless of the day before or after, and assuming
                nothing at all changed, you don't think a slump from
                16 one day all the way down to zero the next is a problem ?"

                Since this isn't even remotely similar to my situation, it's pointless for me to address. I've mentioned my own issue already, let's just stick to that. I don't give a rat's patoot about what you have to say about stats, my sales have vanished, while (as I mentioned) traffic and CTR remain the same or better. The product's sales letter has one of the highest conversion rates, so perhaps it is elves taking my money and ClickBank is as clear as the driven snow.

                Somehow I think not.
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                • Profile picture of the author Harvey Segal
                  Originally Posted by BillyPilgrim View Post

                  "If my business depends on sales of ClickBank products then
                  surely I would be the first to call for an investigation if
                  ClickBank was not crediting me or my affiliates with sales ?"

                  Perhaps as their sycophant, they're protecting your sales.
                  Well seeing that I've had one person accusing me of being a
                  ClickBank employee and one person saying I was a Warrior
                  moderator who removed his critical posts about ClickBank I'll
                  just add this to the list of stupid remarks.


                  .
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        • Profile picture of the author garyv
          Originally Posted by Art Turner View Post

          It certainly raises a question, but would depend on what sales did the day before 16 and the day after 0.

          If 16 was a high point, then 0 might have been a regression artifact, pretty common in time series data. But if you had been averaging 16 sales a day for a while, and then start getting a string of zeros, it suggests some sort of event. If YOU didn't change anything, then it would make sense to look elsewhere in the process.

          In the investigation, if someone (in this case, CB) refuses to answer, then it's natural to suspect them. Maybe their tracking system is fine and they just need better customer relations.

          For those who think they have the sales funnel in place, seeing income dry up without making any changes is maddening. And telling someone they aren't selling to even enough bother looking for an answer just makes them more angry and defensive.

          Hmmm....data mining for CB affiliates, you think it would sell?

          Art

          There are many more factors in the eqation than just you can clickbank. Unless you just send out direct emails all day - even then there's more than just you and clickbank to figure into the equation.

          In my own marketing, I've found Google to be the one responsible for most of my large fluctuations. They are constantly changing their algorithms. Most people don't even realize that google's search order is constantly changing. You can do a keyword search, and find that you're first on the page, then clear your cookies, do the same search, and your website is no where to be found. You'll even get different results when you're logged in to different google accounts.

          There are many other possible factors as well, including - weather, paydays, internet provider, website hosting (another big one), news events, local and national economies, product popularity, etc.

          I've been selling products online through many other venues including clickbank, and I've seen wild fluctuations in all of them. It's just the nature of online marketing. There are very few consistencies. Plus with all of these variable, you have to have absolutely HUGE numbers to make out certain patterns. And unless you have superb tracking, it's often times very hard to figure out which variable in the equation is responsible for the pattern.
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  • Profile picture of the author Folusho Orokunle
    I know for a fact that at the very least, affiliates aren't being credited for sales. I asked a fellow IM buddy of my to do a test yesterday and 40% of the sales he sent me were not credited to him.

    How do I know this?

    He was the only person who I let promote this product, and I didn't promote it myself.

    But 40% of the sales came through as if no affiliate had promoted it.

    I've tested this out several times, and Clickbank is the only network that has performed this poorly in my tests.

    So at the very least their tracking is faulty, at the worst, it's something else.
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    • Profile picture of the author mrdomains
      Originally Posted by Folusho Orokunle View Post


      But 40% of the sales came through as if no affiliate had promoted it.
      If this is the case one wonders at the legality of using a "faulty" tracking system when dealing with real money.

      It´s like having an employer whose punch clock is "faulty". It goes *ping* when you punch your card but the salary calculator can´t see the marks.

      ---"WOOT! This is half my salary! This ain´t right"
      ---"Yeah, well.. card says you haven´t been here half the time. Card is always right"
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  • Profile picture of the author Art Turner
    Hey, here's a thought...

    Let's say I've got months and months with zero sales as an affiliate at CB, then, out of the blue, I sell something. Then the dailies go back to zero.

    Clearly CB is attempting to throw me an occasional bone so I'll keep promoting!

    Art
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