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Paypal Protection - Only Physical Goods - Period !!!

by Gary Thompson
21 replies
I've just come off the phone with Paypal after filing a distpute for a refund with a startling statement -

"We are only a payment processor, and our payment protection only covers physical goods. ALL ELECTRONIC GOODS (software, ebooks,videos etc.), SERVICES, CONSULTING, TRAINING, COACHING ETC. IS EXPLICITLY EXCLUDED FROM PAYPAL PROTECTION"


If the Credit Card companies will do it, why won't Paypal? - it's the same problem for buyers and sellers.
#goods #paypal #period #physical #protection
  • Profile picture of the author Curtis2011
    Because Paypal is not a credit card company, even though they try to act like they are. They are also not under the same regulations as many banks are.
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    • Profile picture of the author Marie Cody
      Originally Posted by Curtis2011 View Post

      Because Paypal is not a credit card company, even though they try to act like they are. They are also not under the same regulations as many banks are.
      I cant answer with the main topic but this surely gives me an idea about paypal. Thanks!
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  • Profile picture of the author eeeasyas12345
    If the seller have a MONEY BACK GUARANTEE clause, the sellers should refund your money, if they don't you can leave a negative review about their product and their refund policy, and if they are smart enough they should know that losing your sale is way better than getting the bad publicity. However, if there were no money back guarantee, then you've got no one else to blame but yourself.
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  • Profile picture of the author Mo Goulet
    I like the policy. Serial refunders outdo legit requests for refunds by 100 to 1. If you are not absolutely convinced you are going to use the software, do not buy it, unless as previously posted, it has a refund policy.

    With my Text marketing software, I tell people up front. There are no refunds. There is no customer service. If you don't understand everything I have on my offer page, do not buy. I make money using my product. I don't need to sell it. I also cannot administer it all over the country so if another marketer wished to make money with it and understands my policy then fine.

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  • Profile picture of the author Daniel Evans
    Originally Posted by Gary Thompson View Post

    If the Credit Card companies will do it, why won't Paypal? - it's the same problem for buyers and sellers.

    PayPal is under direct jurisdiction of the credit card companies who's cards they are granted to accept.

    Credit card companies have protocol in place to minimise risk from subsidiaries.

    PayPal is a subsidiary.

    If they didn't have this protocol in place they would essentially be setting themselves us with an unnecessary tier of significant risk.

    In contrast, credit card companies deal with disputes first hand with the card holder and therefore can be more open ended with their own rules.


    Daniel
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  • Profile picture of the author wolfmmiii
    This has been their policy for as long as I can remember and it's a good policy.
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  • Profile picture of the author John Son
    This is some way unfortunate for some marketers who are offering their services. They are are ones who most affected by this policy.
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  • Profile picture of the author Clintin
    It's very simple, PayPal doesn't cover the buyer when it comes to intangible (digital) products. The seller is pretty much protected, if the buyer does a "PayPal Dispute" if that happens just contact PayPal and inform them that the buyer purchased a digital intangible product. PayPal quickly give the money back to the seller.

    NOW! Charge Backs are different; charge backs usually protect the buyer when it comes to "digital intangible products." You can dispute the charge back as the seller but most of the time you will not win that dispute.
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    • Profile picture of the author Robert Michael
      Originally Posted by Clintin View Post

      It's very simple, PayPal doesn't cover the buyer when it comes to intangible (digital) products. The seller is pretty much protected, if the buyer does a "PayPal Dispute" if that happens just contact PayPal and inform them that the buyer purchased a digital intangible product. PayPal quickly give the money back to the seller.

      NOW! Charge Backs are different; charge backs usually protect the buyer when it comes to "digital intangible products." You can dispute the charge back as the seller but most of the time you will not win that dispute.
      Not exactly true, with good proof you can with a chargeback too.

      I've done it. I love it when I do too, I'll admit.

      Why? Because it hits the serial refunder with an additional $20 fee, ruining their "free download" and instead they are forced to pay at least $20 for the trouble, plus the original cost of the product. LOL

      It also hopefully makes them realize they shouldn't try to do stuff like that in the future.
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      • Profile picture of the author GarrieWilson
        Originally Posted by Whos That Guru View Post

        Not exactly true, with good proof you can with a chargeback too.

        I've done it. I love it when I do too, I'll admit.

        Why? Because it hits the serial refunder with an additional $20 fee, ruining their "free download" and instead they are forced to pay at least $20 for the trouble, plus the original cost of the product. LOL

        It also hopefully makes them realize they shouldn't try to do stuff like that in the future.
        Huh? I've never seen a credit card company charge someone a fee if they lose a chargeback they filed.
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      • Profile picture of the author gearmex
        Originally Posted by Whos That Guru View Post

        Not exactly true, with good proof you can with a chargeback too.

        I've done it. I love it when I do too, I'll admit.

        Why? Because it hits the serial refunder with an additional $20 fee, ruining their "free download" and instead they are forced to pay at least $20 for the trouble, plus the original cost of the product. LOL

        It also hopefully makes them realize they shouldn't try to do stuff like that in the future.
        I won a chargeback against a scammer 2 months ago, just dig enough proof and you are solid. It takes time, to me they investigated it for 75 days, but i won it, just annoyed they sit on my money for almost 3 months.
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        • Profile picture of the author Joe Stewart
          Originally Posted by gearmex View Post

          I won a chargeback against a scammer 2 months ago, just dig enough proof and you are solid. It takes time, to me they investigated it for 75 days, but i won it, just annoyed they sit on my money for almost 3 months.
          I lost a dispute on a $200.00 transaction when I had overwhelming evidence that the individual scammed me. The individual happened to be a commission sales representative for a credit card processing company. I didn't realize that until it was too late. I thought I'd been speaking to the corporate office.

          I had emails that made promises that were verified to be untrue by the company he represented, a statement from an employee that represented the company he worked for and more, but Paypal still refused to refund my money. I tried to escalate it and all I kept getting was "I'm so sorry, but I can't help you".

          It all seemed pretty black and white to me, but then I found out that the company that sales rep works for is the SAME credit card processor that Paypal uses. Actually, at that time (about a year ago), that company was processing for over 90% of all companies in the USA.

          Still, was there a conflict of interest? Unfortunately, I'll never know. I do know this, though, that processor has screwed hundreds of people over and they continue to get away with it because it's not regulated by the government. Sad, but true. I can point to a page that has multiple horror stories about this place and the tactics of their sales reps, but I don't want to do that here.

          Bottom line - be careful.
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  • Profile picture of the author WillR
    Look at Clickbank who offer a no questions asked refund policy on all digital products. Very few people want to sell there anymore because there are far too many serial refunders abusing the system. It's got to the point where buyers see a product is selling via Clickbank and they get all happy because they know they can get the product for free.

    I sure hope Paypal don't follow along the same route.
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  • Profile picture of the author bss2t
    It happens far too often, that people are frauded and PayPal does nothing to correct the situation.
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  • Profile picture of the author Robert Michael
    Yep, at least that's how it goes for vendors who accepted the CC payment via PayPal.

    Whoever loses the chargeback pays an additional 20 dollars to the winning party of the dispute.
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    • Profile picture of the author Steve Wells
      Originally Posted by Whos That Guru View Post

      Yep, at least that's how it goes for vendors who accepted the CC payment via PayPal.

      Whoever loses the chargeback pays an additional 20 dollars to the winning party of the dispute.
      Ive never seen this in action. I have had a few people win a chargeback, whom I know were trying to get one over on me, but I never paid anyone 20.00.

      I only paid some paypal fees, not close to 20.00
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  • Profile picture of the author GaryCarlyle
    I am working with friends to uncover how loans and mortgages work. If you think Paypals methods are dodgy then you should check out what the banks have been doing, allegedly. It turns out that most loans and mortgages are completely mis-sold and they are mot actually giving you any money. they are merely monitizing your signature by using your power of attorney without your knowledge to create a promissory note with your signature. Its simple exchanging one species of money for another. Its a bit like having a monopoly on being able to exchange currency.
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    • Profile picture of the author Steve Wells
      Originally Posted by GaryCarlyle View Post

      I am working with friends to uncover how loans and mortgages work. If you think Paypals methods are dodgy then you should check out what the banks have been doing, allegedly. It turns out that most loans and mortgages are completely mis-sold and they are mot actually giving you any money. they are merely monitizing your signature by using your power of attorney without your knowledge to create a promissory note with your signature. Its simple exchanging one species of money for another. Its a bit like having a monopoly on being able to exchange currency.
      Ive never understood how banks can legally sell your load to another bank, whom you have never actually given your signature to?

      I think it's completely evil and wrong for a bank to be able to sell your debt to another bank or company, without your permission and signature.

      For example, I would NEVER take out a loan with Chase or Bank or America, and if they ever get my mortgage I would not be happy at all!
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  • Profile picture of the author AlexandraMarch
    Banned
    I don't see a problem with their policy, as long as they make it known to users. If you know the rules , it is then up to you to use Paypal or not. Its just like for banks, nobody forces you to sign the contract, but if you do, you can expect to have some fine print you didn't see.
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