This will all be changing soon. We probably get about 12 offline messages per month for people that want to use our service.
Thinking about testing it out myself to have brokers manning the live chat at all times and hopefully making more out of it. I'm doing the testing to begin with.
Do any of you that actually use it tend to have any luck with initiating the conversation? I can see which pages they're on and are often looking for specific information that I can help them with. Not sure whether or not to start initiating chats or just wait for the odd and occasional chat to be initiated itself.
It tends to folow a consistent pattern with me. I usually wait for at least a couple of minutes before I initiate. 5 out of six times they promptly leave once I ask them if there is anything I can do for them.
The sixthtime it works out really well and they are very engaged with me.
Any good ways to approach it? Is it worth doing or should I leave it?