27 replies
Nobody buys your product. No one wants your service. Your conversions are at rock bottom. What's going on? Have you ever stopped to consider that your sales approach might be something akin to this . . .

"Hi, my name is Ralph and you are beautiful. Trust me, I am everything you've ever wanted in a man and even though we've never met, will you marry me?"

Pretty ridiculous, huh?

Yet time after time after time Internet marketers "pop the question" to strangers out of the blue upon initial contact! "Will you buy my product?" Talk about a smack in the face!

If you want to get to "yes" you'd better stop right now and change your approach.

Some of the old time direct marketing greats used to say that every sale involves at least two sales.

Before you ever get the opportunity to sell your product or service, you must first sell your prospect on giving you an audience. Most prospects have been conditioned to be skeptical, cautious, and to keep their defenses up, especially when it comes to being sold.

If you, as a seller, smack 'em in the face with your product on first contact, just how receptive do you think a potential buyer is going to be? It's like asking someone to marry you without ever having dated!

Yet how many products are advertised online by a one page web site and long sales offer that is thrust in the prospects face out of the blue and ends in a call to purchase action?

Usually selling is process, a step by step advancement from the initial "hello" to the final call for the sale.

Typically, the very first step should be to ask for an audience with the prospect. Make this step totally risk-free, irresistibly enticing, and so simple and easy no one in their right mind would say "no."

Are we talking about a squeeze page and freebie? Sometimes, but probably not in most cases.

You see, the usual squeeze page has the sole marketing purpose of capturing an email address and there is a certain level of apprehension or risk involved for the prospect. If it were not so, why are mailing lists peppered with fake or throw-away junk and free email account addresses? The fear of spam is very real.

I think the easiest and most cost effective way to ask for an audience is to offer a unique information product of the highest quality, relevant to the niche, and as high in perceived value as possible without asking for anything in return. Nada. Nothing. Give the prospect a gift and a reason to say "yes" on initial contact!

Then give your prospect another gift, and another, and another. Give the prospect a chance to get to know you through your gifts. Teach him that you're not there solely for the sale. Be genuinely helpful and interested in sharing your knowledge and experience in the niche for the benefit of the prospect.

In each of your gifts you can prominently display your web site and contact information so the prospect knows how to find you. A regular and consistently interesting newsletter is a good gift. So are tips, excerpts from a unique course, and "lite" versions of products, apps or software.

In summary, try to avoid rejection. Don't give the prospect a chance to say "no;" instead, help me or her lower their shields. Lead the prospect step by small step into saying "yes" and then "yes" again and again.

Lower resistance to the selling process by serving up high quality niche relevant content without asking for anything in return . . . yet. There will be time to sell your product (the marriage) but do some seductive dating first! Romance your way into the heart of the prospect and you just might just find a customer for life.

Good luck to you all,

Steve
#marry
  • Profile picture of the author John Atkins
    Originally Posted by Steve B View Post

    If you, as a seller, smack 'em in the face with your product on first contact, just how receptive do you think a potential buyer is going to be? It's like asking someone to marry you without ever having dated!
    This is by no means unprofitable though*. Sure you can make much more money if you build strong relationships with your customers but it requires much more work. Ultimately the objective of a seller is to generate sales, and there are several ways to do so.

    * In fact most successful products on clickbank and other networks do just that.
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    • Profile picture of the author Shaun OReilly
      When building a relationship with your list of subscribers,
      many people use the analogy with dating.

      Whilst useful, it can result in some misleading conclusions.

      In list building, the fact of the matter is that the subscriber
      decides when they're ready to buy (if at all) not you as
      the list owner.

      They could be ready to buy right now. Some will buy later
      on and the rest will never buy.

      People buy when they're ready to buy, not just when you're
      ready to sell.


      If you hold off from selling early on, then you run the risk
      of building a list who expect great content for free. Don't
      be surprised if they get bent out of shape when - shock
      horror - you actually try to sell them something that helps
      them.

      Personally, I prefer the soft sell approach of providing high
      value content together with a relevant offer that helps the
      subscriber get what they really want.

      Dedicated to mutual success,

      Shaun
      Signature

      .

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      • Profile picture of the author Steve B
        Originally Posted by Shaun OReilly View Post

        People buy when they're ready to buy, not just when you're ready to sell.

        If you hold off from selling early on, then you run the risk
        of building a list who expect great content for free. Don't
        be surprised if they get bent out of shape when - shock
        horror - you actually try to sell them something that helps
        them.

        Shaun,

        Thank you for this insightful response and you are very right - prospects buy on their own timetable. I think that is at least one of the points I was trying to make.

        As a seller, I want to be the buyer's only logical alternative and I want to be on his mind in the #1 position when he chooses to make that purchase.

        Most buyers are not naive nor are they stupid.

        They know you run an online business to make sales even though you give away a lot of great advice and content. I'm not worried about the occasional subscriber that may be shocked when I "actually try to sell them something." To be honest, I personally have never had a subscriber like that of which I am aware.

        When a prospect visits your web site or reads your newsletter he/she should see the telltale signs that you offer paid products.

        Running the risk of losing a first contact sale, to me, is a lot less worrisome than not being able to have a conversation with the majority of people that respond to your ads. That very easily could happen if you initially greet them with a sales pitch.

        I'd rather give my prospects the chance to learn what I have to offer them by romancing them with my best stuff from the get go.

        Thank you for your input.

        Steve
        Signature

        Steve Browne, online business strategies, tips, guidance, and resources
        SteveBrowneDirect

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        • Profile picture of the author Shaun OReilly
          Originally Posted by Steve B View Post

          Running the risk of losing a first contact sale, to me, is a lot less worrisome than not being able to have a conversation with the majority of people that respond to your ads. That very easily could happen if you initially greet them with a sales pitch.

          I'd rather give my prospects the chance to learn what I have to offer them by romancing them with my best stuff from the get go.
          The key is how well you match what the subscriber is
          REALLY looking for with what you offer them at each
          stage of the process.

          The reality is that some subscribers have urgent problems
          that they want to solve ASAP and they don't necessarily
          want to wait a couple of weeks before you provide them
          with a potential solution to their pressing problem.

          I'm not talking about being an aggressive pushy salesman
          here either. Far from it. I much prefer the low pressure,
          consultative selling approach. It's about finding out what
          people want, when they want it and then responding
          accordingly.

          If I had an offline store, I wouldn't force all of my visitors
          through just one gift-giving process. No. I'd speak with them
          to get an idea of what they were looking for, when they want
          it and then see if I can help them meet their goals on their
          schedule.

          So, online, provide value and demonstrate your credibility
          in your e-mails - sure. But also provide a path and a polite
          offer for people to buy if and when they're ready.

          Dedicated to mutual success,

          Shaun
          Signature

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  • Profile picture of the author jakejoh10
    Very interesting post, and it definitely hits home.

    I've had much more success when I actually attempt to build trust and relationships leading up to the sale rather than, like you said, smacking them in the face with an offer.

    Jake
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  • Profile picture of the author clever7
    You have to build a relationship with your subscribers; this is a very helpful tactic.

    However, there are many different opinions about how many gifts or how much free information you should give in your email messages.

    From what I could understand after studying this matter an email message must be simple and exciting. It’s not a good idea to give long lessons in email messages. One simple lesson about one aspect will be better.







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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by clever7 View Post

      It’s not a good idea to give long lessons in email messages.
      It depends on your traffic demographics, Cristina.

      If your subscribers have been attracted to your site by a "long lesson" in a long article, and found more of those on your site when they arrived, and opted in wanting "more of the same", then it's a very good idea to give long lessons because that's clearly what your subscribers want and expect.

      It's about expectation-setting and expectation-fulfilment. What you say is true, overall, for people coming from a search engine and then opting in via a squeeze page. But it wouldn't work so well for me, because that isn't what my subscribers want and expect. It depends on your continuity-process, too: who they are, where they came from, how they opted in, and what they've seen already.
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  • Profile picture of the author clever7
    It depends on your traffic demographics, Cristina.

    If your subscribers have been attracted to your site by a "long lesson" in a long article, and found more of those on your site when they arrived, and opted in wanting "more of the same", then it's a very good idea to give long lessons.
    This advice was not my own idea. This was what three Warriors who were successful in email marketing wrote about the content of their email messages in three different threads.

    I’m collecting information about email marketing with the intention to improve my email messages.

    Of course, some people like long lessons. I give long lessons in many of my email messages.

    However, I noticed that by simplifying my messages thanks to the advice I found here, I had better results.

    Trying to add excitement to my messages was also a very helpful idea I found here.




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  • Profile picture of the author EliteAffiliate
    [DELETED]
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    • Profile picture of the author Steve B
      Originally Posted by EliteAffiliate View Post

      How are you supposed to give them another gift, and another gift, without having first captured their contact info to deliver the those gifts to? Have to get that email first.
      Not necessarily. What's wrong with giving away a free copy of your newsletter or a free report and at the end providing a link to your web site, or another report that goes into more detail on the subject?

      I'm not saying you shouldn't try to capture the prospect's email address. What I am saying is that it doesn't have to be done on the initial contact when the prospect has his guard up on full alert.

      Romance him a little, show him that what you have is what he needs or wants and that you are an expert in the niche.

      Thanks for the input.

      Steve
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      SteveBrowneDirect

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  • Profile picture of the author Tinkerbell
    Originally Posted by Steve B View Post

    I think the easiest and most cost effective way to ask for an audience is to offer a unique information product of the highest quality, relevant to the niche, and as high in perceived value as possible without asking for anything in return. Nada. Nothing. Give the prospect a gift and a reason to say "yes" on initial contact!

    Then give your prospect another gift, and another, and another. Give the prospect a chance to get to know you through your gifts. Teach him that you're not there solely for the sale. Be genuinely helpful and interested in sharing your knowledge and experience in the niche for the benefit of the prospect.

    In each of your gifts you can prominently display your web site and contact information so the prospect knows how to find you. A regular and consistently interesting newsletter is a good gift. So are tips, excerpts from a unique course, and "lite" versions of products, apps or software.

    In summary, try to avoid rejection. Don't give the prospect a chance to say "no;" instead, help me or her lower their shields. Lead the prospect step by small step into saying "yes" and then "yes" again and again.

    Lower resistance to the selling process by serving up high quality niche relevant content without asking for anything in return . . . yet. There will be time to sell your product (the marriage) but do some seductive dating first! Romance your way into the heart of the prospect and you just might just find a customer for life.

    Good luck to you all,

    Steve
    Holy Hannah.

    I know I've been out of the "dating game" for a while, but I'm pretty sure if a guy just kept giving me gifts without asking anything in return, I'd be suspicious of the guy. I surely wouldn't ever call him. Or check up on his website. Ewww.

    Karma works (give if you want to receive) and we all know karma is a "future benefit."

    But look: how many women are attracted men who seemed dangerous, bad, or are just classed as someone they could not have? Mmhmm. Even good girls like bad boys, right?

    It's like I teach in my romance writing course on the topic of increasing sexual tension in your stories. Know how to do it? Easy: keep characters who "want" to have sex FROM having sex.

    So an initial contact should be more about creating a want. Not about gifts.

    Then, you increase that want, fraction by fraction, degree by degree, showing what is possible, what is available, why getting it will be better than not and much more than you ever imagined, and then playing on the imaginings of what it will be like when you do get it until "want" becomes a frenzied, fever pitch need.

    Every contact is ASKING FOR SOMETHING. Something you both know you want. Something you both know there are consequences to giving or getting, and you're both aware that, eventually, you aren't going to be able to fight it anymore. Soon, need is going to be greater than consequence.

    And that's when sales explode.
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    • Profile picture of the author Steve B
      Originally Posted by Tinkerbell View Post

      So an initial contact should be more about creating a want. Not about gifts.
      Tinkerbell,

      Analogies aside, aren't we really saying the same thing?

      I'm not suggesting we give gifts for the sake of expecting something in return. The reason for the gift is so that the prospect can learn about you and your knowledge and experience in the niche without having to risk anything on his part.

      The analogy didn't have to be dating - that just seemed to be one that had a lot of similarities. When you talked about increasing "want" fraction by fraction and degree by degree, I think that's what I was saying.

      Anyway, thank you for your input.

      Steve
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      Steve Browne, online business strategies, tips, guidance, and resources
      SteveBrowneDirect

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  • Profile picture of the author MKCookins
    Great post!

    I learned something from my mentor about how we as humans buy...

    "We all like buying things -- but the funny thing is no one likes being sold to."

    So how we go about selling our service will make a huge impact on whether or not someone will purchase it or not.

    I believe the best way to go about selling products now a days -- is to build a list then as you provide massive value to your list in your follow up emails... simply suggest your product in the PS of your message.

    It can be something like "If you enjoyed this message, you may like what I have to offer here" -- then enter your affiliate link.

    So I believe your are correct, when saying the days of being a pushy sales person is an obsolete way of selling products. People buy into people -- not products.
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  • Profile picture of the author Stuart Walker
    Some good posts in this thread, Shuan made a good point that I think should be paid attention to - your buyer buys when he's ready to buy not when you are ready to sell. So it's important that even if you aren't giving them a hard sell you have a way for them to buy if they want to.

    I believe the best way to go about selling products now a days -- is to build a list then as you provide massive value to your list in your follow up emails... simply suggest your product in the PS of your message.

    It can be something like "If you enjoyed this message, you may like what I have to offer here" -- then enter your affiliate link.
    You could also just learn to 'sell without selling'

    http://www.copyblogger.com/sell-without-selling/
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  • Profile picture of the author kinyash
    So an initial contact should be more about creating a want. Not about gifts.

    Then, you increase that want, fraction by fraction, degree by degree, showing what is possible, what is available, why getting it will be better than not and much more than you ever imagined, and then playing on the imaginings of what it will be like when you do get it until "want" becomes a frenzied, fever pitch need.

    Every contact is ASKING FOR SOMETHING. Something you both know you want. Something you both know there are consequences to giving or getting, and you're both aware that, eventually, you aren't going to be able to fight it anymore. Soon, need is going to be greater than consequence.

    And that's when sales explode.
    Great insight. I will admit i have never thought of it this way.
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  • Profile picture of the author Paul Clark
    In my offline business I have given 'gifts' but they are not really valued by the client. If it is something they have not had to work for and has no monetary value why would your client value. Indeed, by giving it away in the first place creates the impression that it has no value to you either. As said above, use your initial conversations to identify the clients need, build an association of value to that need and then offer a solution with at a reasonable price and the sales should flow.
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  • Profile picture of the author goindeep
    That is perfect right there, people that come across like raving ranting horny maniac scare people away.

    Where as calm and confident shows that you are already successful and you aint that one that has something to lose.
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  • Profile picture of the author ZerocooI
    If you, as a seller, smack 'em in the face with your product on first contact, just how receptive do you think a potential buyer is going to be?
    That is a wonderful point. I tend to get scared away when people come strait out trying to sell me something. My wife had a friend and every time we would go to her house her mother would almost immediately try to start selling us some kind of vacation package or something. I just felt kind of used or something. If she had tried to be our friend first or make us feel a little bit more comfortable I might have actually got something.
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  • Profile picture of the author AndrewCavanagh
    There are 2 sides to a relationship and if you're giving away
    freebie after freebie you're not making the person you build
    a relationship with take any serious committment on their
    part.

    To use your analogy of dating this approach can lead to a whole
    lot of women who "just want to be friends"...they're never seeing
    you as a serious partner with something of value.

    You'll see them running off with other jerks who have a fraction of
    what you have to offer and giving them everything simply because
    you never set up the right kind of relationship to begin with.

    If you want to build a deeper relationship with someone get them
    to do something for you.

    That way THEY have something invested in the relationship.

    Don't be afraid to sell something.

    If they say no to you chances are they probably wouldn't have
    bought from you in the future anyway.

    There is value in a free giveaway that delivers real value and
    educates your prospects on why they should do business with
    you.

    But there's also value in your first contact being a high priced
    product and everywhere in between.

    Be aware of what kind of prospects you're bringing into your
    business with each different type of approach.

    Kindest regards,
    Andrew Cavanagh
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    • Profile picture of the author EliteAffiliate
      Originally Posted by AndrewCavanagh View Post

      There are 2 sides to a relationship and if you're giving away
      freebie after freebie you're not making the person you build
      a relationship with take any serious committment on their
      part.

      To use your analogy of dating this approach can lead to a whole
      lot of women who "just want to be friends"...they're never seeing
      you as a serious partner with something of value.

      You'll see them running off with other jerks who have a fraction of
      what you have to offer and giving them everything simply because
      you never set up the right kind of relationship to begin with.

      If you want to build a deeper relationship with someone get them
      to do something for you.

      That way THEY have something invested in the relationship.

      Don't be afraid to sell something.

      If they say no to you chances are they probably wouldn't have
      bought from you in the future anyway.

      There is value in a free giveaway that delivers real value and
      educates your prospects on why they should do business with
      you.

      But there's also value in your first contact being a high priced
      product and everywhere in between.

      Be aware of what kind of prospects you're bringing into your
      business with each different type of approach.

      Kindest regards,
      Andrew Cavanagh

      Very true. And that's why I don't think asking for an opt in or other contact info or asking them to share something on a social network first etc. are bad things to do. It gives them something for free that they don't have to invest any of their money in yet, though it makes them give something in return for it. Which in turn makes it seem more valuable to them, something they had to earn with some very simple actions that wasn't asking too much of their time. Then once they do that for you, they do feel a little more committed and more like they must like you and must value what you offer if they did those things. You can give something for free and still make them earn it. Then they'll probably be more primed to buy the next offer.

      If you give something away for free with no optin required, make sure it is very short and sweet and mostly a sales pitch for a freebie they have to opt in to or do something else to earn.
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  • Profile picture of the author Rod Cortez
    I guess I'm in trouble since I don't plan on ever getting married.

    In all seriousness, there are some really good points being brought up in this thread. I like these kinds of threads because I like to see people talking about marketing, the psychology behind WHY people buy, and like reading about people's different experiences.

    When I set up a marketing funnel in any particular niche, I already know that it's going to change and go through several permutations. Why? Because I'm a rabid tester that's always trying to beat the control group.

    I don't make any changes after I send 100 or 500 or even 1,000 visitors. I send a lot of traffic through any marketing funnel I create and I slowly make tweaks (there are exceptions to this but there isn't enough room here to get into that).

    To make a generic statement, I've learned that each market, each niche, each very specialized micro-niche, have their own unique characteristics and subtle nuances and what might work in one market or one particular type of marketing funnel might not work in another. This never ceases to fascinate me.

    I might start off by giving away something of value and then following up with a loss leader, then a mid-ranged product / service, followed by a price over $250 within a 30 day period. And that will change based on testing against the control group.

    RoD
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  • Profile picture of the author thedanbrown
    Why not do both? Build a deep relationship with your list on auto-pilot through follow ups and build the biggest list possible....

    There's not much of a point of just slamming your list with offers all the time without building a relationship because you're just gonna have to rebuild your list every few months... it's important to find that sweet spot
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  • Profile picture of the author Shaolinsteve
    Well said Steve and Shaun,

    I thought I'd reply because my name is Steve Brown too. Coincidence? LOL :p

    There certainly needs to be a balance and I'm just reading Dan's comment now which I completely agree with. My mentor / friend uses the same approach with his list and it works extremely well. I'd say that balance of getting to know varies and depending on the audience too but on average 5-10 days is a nice (get to know me, how I can help) but any longer, you'd be putting yourself at a bit of a risk of the goal is to earn money.

    I'm not on Empower Network but I've always valued how Lawrence Tam present's his work and I've always felt comfortable reading his emails.
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  • Profile picture of the author PCH
    Hey Steve,

    when you talk mid way thru your excellent post, about giving the finest quality whilst asking nothing in return, then give again and again .... how do you give again if you didn't collect their email address?

    Sorry if that sounds in any way daft, but it has me puzzled.

    Regards,
    Paul





    Originally Posted by Steve B View Post

    Nobody buys your product. No one wants your service. Your conversions are at rock bottom. What's going on? Have you ever stopped to consider that your sales approach might be something akin to this . . .

    "Hi, my name is Ralph and you are beautiful. Trust me, I am everything you've ever wanted in a man and even though we've never met, will you marry me?"

    Pretty ridiculous, huh?

    Yet time after time after time Internet marketers "pop the question" to strangers out of the blue upon initial contact! "Will you buy my product?" Talk about a smack in the face!

    If you want to get to "yes" you'd better stop right now and change your approach.

    Some of the old time direct marketing greats used to say that every sale involves at least two sales.

    Before you ever get the opportunity to sell your product or service, you must first sell your prospect on giving you an audience. Most prospects have been conditioned to be skeptical, cautious, and to keep their defenses up, especially when it comes to being sold.

    If you, as a seller, smack 'em in the face with your product on first contact, just how receptive do you think a potential buyer is going to be? It's like asking someone to marry you without ever having dated!

    Yet how many products are advertised online by a one page web site and long sales offer that is thrust in the prospects face out of the blue and ends in a call to purchase action?

    Usually selling is process, a step by step advancement from the initial "hello" to the final call for the sale.

    Typically, the very first step should be to ask for an audience with the prospect. Make this step totally risk-free, irresistibly enticing, and so simple and easy no one in their right mind would say "no."

    Are we talking about a squeeze page and freebie? Sometimes, but probably not in most cases.

    You see, the usual squeeze page has the sole marketing purpose of capturing an email address and there is a certain level of apprehension or risk involved for the prospect. If it were not so, why are mailing lists peppered with fake or throw-away junk and free email account addresses? The fear of spam is very real.

    I think the easiest and most cost effective way to ask for an audience is to offer a unique information product of the highest quality, relevant to the niche, and as high in perceived value as possible without asking for anything in return. Nada. Nothing. Give the prospect a gift and a reason to say "yes" on initial contact!

    Then give your prospect another gift, and another, and another. Give the prospect a chance to get to know you through your gifts. Teach him that you're not there solely for the sale. Be genuinely helpful and interested in sharing your knowledge and experience in the niche for the benefit of the prospect.

    In each of your gifts you can prominently display your web site and contact information so the prospect knows how to find you. A regular and consistently interesting newsletter is a good gift. So are tips, excerpts from a unique course, and "lite" versions of products, apps or software.

    In summary, try to avoid rejection. Don't give the prospect a chance to say "no;" instead, help me or her lower their shields. Lead the prospect step by small step into saying "yes" and then "yes" again and again.

    Lower resistance to the selling process by serving up high quality niche relevant content without asking for anything in return . . . yet. There will be time to sell your product (the marriage) but do some seductive dating first! Romance your way into the heart of the prospect and you just might just find a customer for life.

    Good luck to you all,

    Steve
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  • Profile picture of the author ClaraBr
    Banned
    Hi Steve,

    Congrats for this post! We are humans, and therefore we need to build relationships and only THEN we are more likely to collaborate, if we want things to last, it's true what you said. I'd also say that things don't end up when "marriage" begins, the relationship still needs a lot of care and attention, otherwise customers may go astray

    Clara
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  • Profile picture of the author aarthielumalai
    You're right Steve. When I started making money online, I used to get sales by contacting prospective customers for my services. I didn't know much then, so I used to send them everything, including my rates and turn around times in my mails.

    I guess most of them get repelled my that, because the conversion rates were horrible. Later, I learned that I need to hook them in first and then go into the rate bargains. I need to ask them if they need the service first, or tell them the benefits of having such a service and let them make the decision. I should start the price talks only after they show an interest in my service. Once I started doing that, conversion rates started increasing. So, yeah, you are spot on.
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  • Profile picture of the author FitMarketer
    Great thread
    Yes all too often people just pop the questions straight at potential clients without warming them up.

    I love to communicate with my buyers through replying to threads here, PMs, Emails, and Skype.
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