I submitted one more ticket asking about it, and I sent an email as well, but still nothing. The main problem is I see no way to contact the vendor personally; the newsletter does not include a way to make direct contact. This person is a member here at the WF but I have not sent a PM yet (the last PM I sent was to tell of a problem with the sales video page, but I never got an answer, and the problem still exists).
What can I do? File a PayPal dispute that will most likely fail because it's a digital product? Wait and wait for the refund? I'm hoping for a quick resolution so I at least know the guarantee will be honored.
Any advice? Thanks!