Hostgator Downtime Getting Worse...

28 replies
I've been with Hostgator for 4 years. On May 24th, they moved my server like a few others. Since then, downtime is getting bad.

Luckily, I use SiteUptime and have the stats to prove I'm not imagining it. Below is 4 years of Hostgator stats showing the downward trend in June.

Right now, I can't even load my control panel.

Luckily, I have a VPS server at WiredTree that houses my mission-critical sites. It looks like I'll be giving Hostgator the boot if they can't resolve this issue.

If you're not monitoring your Hostgator sites, now is a good time to start.

#downtime #hostgator #hostgator down #hostgator downtime #hostgator problems #worse
  • Profile picture of the author writeaway
    That's crazy. Growing pains, maybe? They're already huge but they are still expanding.
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  • Profile picture of the author Kingfish85
    Unfortunately, it's nothing new. This is a repetitive scenario with pretty much every EIG company takeover.

    However, are you 100% sure the site(s) are inaccessible when the reporting service says they are? Their IP's could be getting temporarily blocked in firewalls, packets could be getting dropped, high latency etc etc. Typically, most monitoring services rely on ICMP requests, which can be prioritized as low priority traffic. This can cause them to be interrupted and show downtime.

    Of course, what you explain, I don't doubt it but I wanted to throw out some of the issues we've experienced over the years with uptime monitoring services. http://statuscake.com is another good one.
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    • Profile picture of the author Jesus Perez
      Originally Posted by Kingfish85 View Post

      However, are you 100% sure the site(s) are inaccessible when the reporting service says they are?
      Good question (and uptime link). Yes, the sites were 100% inaccessible. I had 2 different uptime services notifying me at the same time and I was verifying by hand as well.

      It's stabilized for now, but Hostgator support still hasn't responded to my support ticket almost 6 hours later.

      I've already initiated a full Cpanel "Home" backup in case the problems return. Luckily Cpanel makes it drop dead easily to migrate an online empire with a few clicks.
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      • Profile picture of the author Kingfish85
        Originally Posted by Jesus Perez View Post

        Good question (and uptime link). Yes, the sites were 100% inaccessible. I had 2 different uptime services notifying me at the same time and I was verifying by hand as well.

        It's stabilized for now, but Hostgator support still hasn't responded to my support ticket almost 6 hours later.

        I've already initiated a full Cpanel "Home" backup in case the problems return. Luckily Cpanel makes it drop dead easily to migrate an online empire with a few clicks.
        Great, well, not great that they're inaccessible. It's good that you're manually taking backups in the event something goes wrong. Be sure to read thoroughly through the email that cPanel sends when the backup is complete as we've done many backups from other cPanel providers that put limits on their cPanel backup utility. I recall HostGator halting the cpbackup job at like 8GB or something in that area.
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    • Profile picture of the author xaban
      Originally Posted by Kingfish85 View Post

      However, are you 100% sure the site(s) are inaccessible when the reporting service says they are? Their IP's could be getting temporarily blocked in firewalls, packets could be getting dropped, high latency etc etc. Typically, most monitoring services rely on ICMP requests, which can be prioritized as low priority traffic. This can cause them to be interrupted and show downtime.
      ICMP?
      Not really.
      Most of the modern website monitoring services (including website-monitoring.com, which I represent) try to mimic real users and act like browsers - loading the entire page and optionally performing furter tests (search for a string, check a webform etc.)
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      • Profile picture of the author Kingfish85
        Originally Posted by xaban View Post

        ICMP?
        Not really.
        Most of the modern website monitoring services (including website-monitoring.com, which I represent) try to mimic real users and act like browsers - loading the entire page and optionally performing furter tests (search for a string, check a webform etc.)
        And? All of which can still become blocked for: bot activity, port scanning etc etc.

        Use two services and compare the results. One will ALWAYS show different results from the other.
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        • Profile picture of the author xaban
          Monitoring services use multiple (distant) monitoring stations, located in different networks.
          If major part of stations get blocked it's usually visible in the results - they start to show http/503 or connection timeouts.
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          • Profile picture of the author Kingfish85
            Originally Posted by xaban View Post

            Monitoring services use multiple (distant) monitoring stations, located in different networks.
            If major part of stations get blocked it's usually visible in the results - they start to show http/503 or connection timeouts.
            That I understand, as do a lot of monitoring services. The average user does not in a lot of cases understand the different error codes and can jump to incorrect conclusions very quickly. This is why it's always suggested to use multiple monitors from multiple companies. We use multiple external companies in addition to our internal monitoring systems & each one shows different results over:

            http - 80 & 443, specific ports, ICMP, DNS etc. Take the results and compane them to come up with the correct scenario. I'm sure you know as well as I do that there's many factors that come into play here.
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            • Profile picture of the author xaban
              Originally Posted by Kingfish85 View Post

              That I understand, as do a lot of monitoring services. The average user does not in a lot of cases understand the different error codes and can jump to incorrect conclusions very quickly. This is why it's always suggested to use multiple monitors from multiple companies. We use multiple external companies in addition to our internal monitoring systems & each one shows different results over:

              http - 80 & 443, specific ports, ICMP, DNS etc. Take the results and compane them to come up with the correct scenario. I'm sure you know as well as I do that there's many factors that come into play here.
              True.

              But back to the topic - I have left hostgator (and hostmonster a while earlier) not because of downtimes but because such large providers treat customers only like numbers ($).
              You submit a ticket and every time a different person responds.
              And forget about ANY small configuration changes that are important to you but out of their rules.
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              • Profile picture of the author Kingfish85
                Originally Posted by xaban View Post

                True.

                But back to the topic - I have left hostgator (and hostmonster a while earlier) not because of downtimes but because such large providers treat customers only like numbers ($).
                You submit a ticket and every time a different person responds.
                And forget about ANY small configuration changes that are important to you but out of their rules.
                X2 on that. You'll only get more personable support with a smaller, non-corporate greed type company. Quality over quantity.
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            • Profile picture of the author kpmedia
              Originally Posted by Kingfish85 View Post

              The average user does not in a lot of cases understand the different error codes and can jump to incorrect conclusions very quickly. This is why it's always suggested to use multiple monitors from multiple companies. We use multiple external companies in addition to our internal monitoring systems & each one shows different results over:
              I use 3. Unless 2 agree, I don't even pay attention. A lot of them give false results alone.

              It's so tiring seeing somebody make claim based on Pingdom alone, for example. But most newbies/novices do just that.

              @OP:

              If you want a good host, avoid EIG "brands" (all 50+)
              Use somebody better, like Stablehost, or Site5 or Arvixe if you want unlimited.
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      • Profile picture of the author PerformanceMan
        Originally Posted by xaban View Post

        ICMP?
        Not really.
        Most of the modern website monitoring services (including website-monitoring.com, which I represent) try to mimic real users and act like browsers - loading the entire page and optionally performing furter tests (search for a string, check a webform etc.)
        Oh wow, thanks for the ad. Really helpful.

        Anyway, back to the topic at hand. Hostgator sucks

        This is how it works. Affiliates build up the rep for the company - owner cashes out before the tumble - EIG takes over. They consolidate operations, lay off staff, etc to increase profitability. Before long they dump the affiliate model and go to direct marketing. All the 'useful fools' who helped build them are then forgotten about
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  • Profile picture of the author SarahsWebsites
    I can confirm Hostgator is having problems lately. I have had numerous problems with my main site, I have contacted them a few times this month alone. I have waited for the admin to load for 1 min and 45 seconds on my main site, while my addon domains load in 20-26 seconds. Imagine working on the site under those conditions.
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  • Profile picture of the author internalsoul
    Got a mail from them stating
    Your account is being upgraded onto brand new, more powerful hardware which will include the latest versions of cPanel and CentOS.
    So that can be the reason for the downtime.
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  • Profile picture of the author Kevin Birch
    Originally Posted by Jesus Perez View Post

    I've been with Hostgator for 4 years. On May 24th, they moved my server like a few others. Since then, downtime is getting bad.
    I am experiencing the same awful service - even got a freebie SSL and static IP address from them as I kicked up a bit of a fuss!

    I tried GVO or whatever its called now - that was awfully slow, a bit like pulling teeth.

    I'm thinking of moning to Bluehost, but that is going to be an awful process with lots of client sites to move . . .
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    • Profile picture of the author Richard Tunnah
      Originally Posted by Kevin Birch View Post

      I am experiencing the same awful service - even got a freebie SSL and static IP address from them as I kicked up a bit of a fuss!

      I tried GVO or whatever its called now - that was awfully slow, a bit like pulling teeth.

      I'm thinking of moning to Bluehost, but that is going to be an awful process with lots of client sites to move . . .
      Hi Kevin,
      FYI - Bluehost have the same parent company as hostgator. Maybe they operate internally different. Endurance International Group own hostgator, bluehost and quite a few more hosting companies.
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  • Profile picture of the author vishwa
    Hosgator is not now the earlier Hostgator. It is now a Part Of EIG Group. So, You can expect Bad services and support.
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  • Profile picture of the author Ntech25
    I talked about this on another post but hostgator service has really went down ever since they were purchased. I had to move all my websites due to downtime and always getting emails about resource usages. Be smart and get out of hostgator today!
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  • Profile picture of the author sween
    Thanks for the info as I'm a newbie and have a new account with HostGator.
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    • Profile picture of the author Ntech25
      Originally Posted by sween View Post

      Thanks for the info as I'm a newbie and have a new account with HostGator.
      If you can get a refund I would go for it because I think you will have nothing but issues with them. I used to be their number one fan but their service has dropped and it's really sad to see a good hosting company go bad because someone with big pockets purchased it and doesn't care about customer service.


      I been promoting www.FreshWebsiteHosting.com for a few months now after testing it and really happy with their service. I also had good luck with hostnine.com
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  • Profile picture of the author sween
    Oh yeah, forgot to ask. Who would you guys recommend?
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  • Profile picture of the author Kingfish85
    Originally Posted by Jack Samatha View Post

    Haven't you heard about a secret. That there is one server hosting a whole heap of brands like hostgator/ipage/bluehost and a whole heap more. Fortunately the one i'm on is not in the list. My site loads super fast and never has downtime. Its a literally 5 star webhosting company. Check out HERE
    Get out of here with your spam links!
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  • Profile picture of the author tpw
    I am sorry. It could be that I am pounding my Hostgator account with too much traffic.

    While you might be seeing problems, I don't see any problems at all with Hostgator.
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    • Profile picture of the author johnben1444
      Originally Posted by tpw View Post

      I am sorry. It could be that I am pounding my Hostgator account with too much traffic.

      While you might be seeing problems, I don't see any problems at all with Hostgator.
      Same here too.

      Gator working well for me.

      Well, the compliant might not be wrong too because I don't check PR stay on my site every now and then because they are all automated to a high degree.
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  • Profile picture of the author MonitorScout
    I think, it'd be better not to trust a single source, always have a back up. It is not necessary that your hosting company is telling you the truth.

    Because they are very clever, they'd always drive your focus to unplanned downtime, and based on that they will show you all the calculation.

    But the truth is your business will suffer either way, whether it planned or unplanned downtime. Your site will remain down during both the cases and you will incur only loss.

    So always ask your hosting company to clarify that what strategy they'd take to deal with the planned downtime since it will cost you money.

    You can read the below article for details information in this regards:
    http://www.instantshift.com/2013/05/...e-for-website/

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    50 different checks, SNMP monitoring and much more.
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    • Profile picture of the author auslaw2
      I can absolutely agree with the dissatisfaction with hostgator. I've been with them for 6 or 7 years and I've never had as many problems with them as I've had in the last 3 months. I've got an Aluminum Reseller account and never had a problem until about 3 months ago. Now it's a problem every other day.

      I'm moving to Bluehost because I have a friend that has a business similar to mine, and he has 400 websites on Bluehost's $25 reseller plan with no problems. They are all local html sites, and not Wordpress, but still no problems. I'm moving all my clients accounts before the end of the month. I can't stand Hostgator any more. Terrible. Stay away.
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      • Profile picture of the author Kingfish85
        Originally Posted by auslaw2 View Post

        I can absolutely agree with the dissatisfaction with hostgator. I've been with them for 6 or 7 years and I've never had as many problems with them as I've had in the last 3 months. I've got an Aluminum Reseller account and never had a problem until about 3 months ago. Now it's a problem every other day.

        I'm moving to Bluehost because I have a friend that has a business similar to mine, and he has 400 websites on Bluehost's $25 reseller plan with no problems. They are all local html sites, and not Wordpress, but still no problems. I'm moving all my clients accounts before the end of the month. I can't stand Hostgator any more. Terrible. Stay away.
        You know they're the same company now right? If I'm not mistaken, most of what's being moved now is being moved over onto BlueHost servers in Utah.
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  • Profile picture of the author Rick B
    My hostgator sites were hacked on the 23rd. All of a sudden getting no emails. Couldn't log in to the Control Panel, ftp, billing, etc. Password had been changed. I called hostgator and they were very helpful. Changed my password and sent it to me via gmail email. When I checked my email I found that they had sent me a message about being hacked already just 20 minutes before I called. Weird! Everything seems to be working fine now. I've had no slow page loading problems like others have mentioned. At least none I've noticed.
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