Hostgator Server Migration Killed My Sites!

Maybe just wait to see what support says, any host has to have problems once in a while. Maybe they can fix it up for you quickly. Don't they have a live chat to ask them about it?

Do you have backups of your DBs? If so you should be able to fix everything up easily eitehr way. Some hosts auto-backup your stuff if you don't have too much on your hosting. Not sure if Hostgator do this though.

Technically, google stated that they don`t just kill a website when it changes servers. this can happen for many reasons and they seem to undestand that. They also say that when a website is down they do offer it some days to come back before taking it down. Just keep doing what you did and I`m sure everything will get fixed.

I'd suggest finding a new company that can work with you as soon as possible. We've been working on a few migrations and the servers are up & down up & down constantly. Honestly, the BlueHost servers everyone's being migrated to are hardly an upgrade.

I got the same email, but things seemed to migrate well. However, some files would not appear when uploaded via FTP so I had to have a couple of phone calls and live chats with HG. They were helpful as usual, however, the wait time was longer than normal (which I attribute to this migration!).

They should have your sites on backup? Make a support ticket and call on the phone I have not had any problems getting through in the past. But people have been complaining a lot about them lately.

I believe this is the first time, HG moves their customers from rent servers from SL to owned servers in Ace. So, they should have new servers ready before migrating. That's why I don't know why there are so many complains, even I know that migrating such a big numbers can give you headache.

I guess no one can help, just need to wait for their supporting team. If you want to move out, you still need to wait until your server is working in all services, so you can do full backup.

Sorry to hear that, but if you were happy with HG before, it might worth to wait some times.

Hostgator royally screwed it up with their server migration. I'm reading of people complaining their sites were migrated to the same IP C class! Including 2 of mine which I was fast to simply move to another host and thus IP range. Mine used to be on two totally different A ranges and the day after they were migrated my sites were sharing all digits in their IPs except the last one which was only one number up.

Killed my IP diversity although those sites were not a big part of my portfolio and I moved fast enough so haven't noticed any changes. The guys at Hostgator are overloaded with waiting times of 30+ minutes on Live Chat and their Live Chat goes down a lot. Hostgator lost a lot after they were bought, they used to be the best IMO (used to).

Contact them.

Their tech support is best in class and in all probability, they have your data backed up.

Communication; it's paramount for the efficiency of any information system.

Yeah I am with Alex on that one if you jump on a chat with them they can get you some answers. Or if you have/make a backup of your site could you quickly get it up on another service?

Kudos to HG for sorting it out - not sure why it took so long. Turns out it was a PHP configuration issue.

The LiveChat guy confirmed there was a problem. If you have any other HG problems then head for LiveChat, not the email support.

Incidentally, if you have several sites then ALWAYS split them between hosting companies!

Switch to Yahoo Web Hosting... you wont go through any of this stuff, and their customer support is open 24/7.

I got that few days back.

Today i got:

We detected the following domains as using third party DNS. Please update their A records to point to the following:

I switched 10 days ago. Hostgator had gotten too unreliable for me.

Switched to where?

I will backup my wordpress website today !!!

Oh Infact will also mark it on todo calendar.

Same here, my site has never been so slow since the migration. It's driving me nuts, I called up the customer service and they can say is: 'you need to optimize your site, this and that'. But it's not the site's problem, it's hostgator's service. This is not acceptable, I am going to change hosting. Maybe hostgator? Anyone with authority site has suggestion?

Thanks!

Another Hostgator thread ... sigh ...

Hostgator was sold to EIG in 2012. The old Hostgator is gone. It's essentially been merged with Bluehost now, which also started to suck after EIG bought it out in 2011 (or was it 2010?). This is EIG's reputation right here -- botching forced server migrations.

I told people last year that this was going to happen. For those that didn't heed my advice -- or others like me, who know about hosting -- hopefully it's not too late. I know that some of you were blindsided, and had gotten no advice at all. Hopefully you won't lose everything (some do). Hopefully you have your own backups, and can move hosts.

For example, Site5 and Arvixe are excellent non-EIG hosts.
If you don't want "unlimited" anymore -- because it never really is -- try Stablehost or Veerotech.

Yahoo is even more terrible than Godaddy and EIG. It's so outdated. For example, did Yahoo move off PHP4 yet? If so, it's likely an outdated PHP5. That's a search engine, news aggregate, and email company -- not a host.

@all:

Stop finding your hosts on fake "top web hosting" lists that only shows the hosts with high-paying affiliate commissions. That advice is horrible, and the people who own those sites don't care about you or your hosting. They just want money, not to direct you to good hosts. If the lists has Fatcow, Bluehost, Hostgator, JustHost, etc ... move along. Don't read it. It's useless BS.

Good luck folks. It gets better, if you have the right host.

I can confirm, I was having huge issues with HG and in my haste to move to a new company moved to bluehost, yet another crapper, my adsense site went from $400+ per day and is now currently $100 per day due to such terrible loading times etc. Im now checking out other companies, and just hope that I can salvage my site!

This happened to me too but only for about an hour... did your sites get de-indexed?

thanks, this was the thread I'd been looking for.

what I'm doing is:
a) I've got multiple accounts w/hostgator, so I temporarily move and re-dns via godaddy my most important current launch sites to an alternate hostgator account I have (one that's not being migrated yet)

b) my biggest concern, and their support confirmed it today, is #1 problem is DNS redirects; eg you have to login to your registrar (in my case godaddy) and update nameservers; the challenge is the overlap time, eg from time hostgator tells you to update dns records/nameserver, how to manage that with minimal downtime, via updating nameserver records in godaddy/registrar, once you get a notice email about upcoming migration?

c) I've just rebacked up/downloaded all my mysql databases to local hard drive, and am tonight downloading all my dozens of sites/videos as /root backup to my external drive, so I've got a clean "image" of what's on their server. And backing That up to blurays for good measure, in case hd fails. I already have backups, all on my main pc hds, but not server ghost image type selective backups, so I'm doing that tonight. Good idea for backing up sites anyways so you have a ghost image of what's on the server.

any tips on making this as painless as possible? hg rep said #1 issue was nameserver/dns related issues, customers not changing dns servers correctly so I want to stay on top of it.

there's a lot of complaint/problem threads on hgs forum relating to the migration:

http://forums.hostgator.com/shared-h...upport-f7.html

update: but talking to another tech today, he said there were some issues earlier, yes, a month ago but they've fixed things now... so we'll see. btw i use siteuptime.com to monitor domain site uptime/downtime, recommend them (or similar uptime monitoring service) to stay on top of outages

Hostgator and Bluehost are owned by the same company. Chances are decent that they use the exact same servers.

If you want a quick response I'd suggest posting a thread at webhostingtalk. There has been a lot of high level HG folks taking care of issues and fighting fires there. Probably going to get you the best action on your ticket.

As I understand it, the SAME PARENT COMPANY owns both Hostgator and Bluehost, EIG, Endurance International Group.

You should switch you hosting asap..

Sadly, HG got bought up. It is just not the same company. Frankly, I am an HG reseller, but I stopped recommending the company years ago. Well, they have gone from bad to worse. Yeah, this is what happens when you start cutting corners. Executives constantly talk about cutting costs and trimming expenses. Mostly, what gets crushed is customer service. Please call them up and tell them you will not renew. If they get enough calls they might try to improve. Right now I am wondering if I should renew next year. Unless they improve. Well, the answer is no.

I'm so ******* pisted off right now, hands on the table. I've been with HG for three years as a happy customer, but now I'm strongly considering moving to another host.

Ever since the server migrations my sites have been slow as syrup. And I've contacted their support about this, and the stupid idiots claim that I need to optimize my shit.

I mean, come on? Lying to your customers? It's obvious that the root of the problem is on their side as the sites worked just fine before the server migration.

Damn, EIG sure messed shit up.

Their evading shady scammy support makes me wanna destroy my keyboard.

IMO, stay away from this EIG infected company. Your better off with a free host to be honest, as my sites can take up to 30 seconds to load as we speak.

This shit have been costing me ALOT of revenue also...

R.I.P HG, The Good Die Young.

Hostgator migration update: Epic Win - faster pings and no downtime

Hg just finished my migration today, and I'm pleased to report ZERO downtime or impact, it all went smoothly. The only thing I needed to change was my IP login for my FTP client, to resolve to the new one. My old nameservers are the same so I didn't need to change it in godaddy at all, and no downtime.

FASTER: Before the migration, I opened a cmd.exe and ping (mysite.com) for several of my sites on the server, and screencapped it, to remember the ms ping times. I just did the same and the new server is significantly Faster than the old one, so that's a win. (eg 57ms pings on old one, 40ms pings on new one, type of results).

So I'm thrilled it all worked out well.

They did this to me 2 weeks ago. I'm now looking for another host. Same problem - sql was down for 38 hours.