1SC down hours today, right during launch

1 replies
Not happy, had a new launch today and 1shoppingcart has apparently been offline for 6 hours; anyone else get hit with this?

https://twitter.com/1sc

6 hours and couldn't take orders during a launch. That's disappointing. Well at least in my "sorry if you couldn't order" email I'll send tomorrow, I'll add that twitter link as proof so people can see it was a genuine multi-hour outage (not false scarcity/server crashed shenanigans etc).

I added paypal backup links to my site as soon as I found out earlier today. Any other suggestions, what to say in an email to apologize for those who couldn't order? I want to be authentic as always, and sincere, and do something to mitigate the situation.
#1sc #hours #launch #today
  • Profile picture of the author WillR
    Yes, the problem is whenever a payment processor has a downtime like this there is always going to be someone who has just launched a new product or service and gets royally screwed up by the outage.

    I'm sorry it was you this time.

    Nothing beats the truth. You might want to write a blog post and include a screenshot of the tweet from 1SC saying they were down, just so people don't think it is some kind of scarcity ploy. Explain the situation and how they can order now.

    Shoot out an email and just keep it short and link over to the blog post.
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