Fiverr Is Sick, Or Is it ME?

34 replies
I was doing good in fiverr for sometime but this guy came out of nowhere and banned me, i dont even know why, i have 98% ratings , he say im banned but my account still working fine, im getting orders even right now, i just cant withdraw the money, i asked many times what kind of a ban is this but he never answered, i think they are totally sick





#fiverr #sick
  • Profile picture of the author Corey Geer
    I've never used Fiverr and have always been sketchy on this place.

    Whether or not we're getting the full story here is one thing, but the dude's an unprofessional ass from what it looks like.
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    • Profile picture of the author Pchalo
      Originally Posted by Corey Geer View Post

      I've never used Fiverr and have always been sketchy on this place.

      Whether or not we're getting the full story here is one thing, but the dude's an unprofessional ass from what it looks like.
      agreed, they should atleast give some explanation other then, "sorry your account is under review, i cant give any details. "
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  • Profile picture of the author CyberAlien
    Originally Posted by revforcemayan View Post

    he say im banned but my account still working fine
    Where exactly are you seeing that he said your account was banned?
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    • Profile picture of the author Richard Van
      You don't know why?

      The first thing I read was "Your account is under review due to complaints from buyers"

      It says to contact them in 30 days. As chase said, I see no wording that says banned.

      I appreciate this is annoying but you'd probably help your cause more if you deleted this post. If they see this inside the 30 days, it won't help your chance of getting things moving again and saying things like "plz be professional trust me it's not hard you just have to use ur brain as a human" is neither professional and unlikely to help you.
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  • Profile picture of the author johnben1444
    That's what happen when leave your fate in the hands of other people.

    Learn to offer personalized and professional services.

    Moreover, the customer agent said your account is under review for 30days.
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    • Profile picture of the author 4DayWeekend
      I agree that the customer service is poor. I appreciate that they can't be specific about the complaints to protect buyers, but they could at least tell you what the next steps are for you. For example, should you continue to take on new buyers, will your money definitely be released in 30 days etc?

      However, your argument with them, including sending multiple messages before they've replied to the last is a bit unprofessional. I'm sure they're aware of the situation with buyer complaints and don't need you to state the obvious to them. They are obliged to protect both buyers and sellers so if they have received multiple complaints, rightly or wrongly, it is their duty to investigate.

      I hope this is resolved for you but my advice for now would be to take it on the chin and look for better ways to sell your services that do not involve a middle man or provider.
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  • Profile picture of the author RyanGillam
    Max is one of the nicest customer support team members that work for Fiverr. I do suggest that you wait the thirty days and then find out. Also have a look through your order cancellations to see if there is anything new there that you missed.
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  • Profile picture of the author datingworld
    well known fact that fiverr customer service is very poor ...
    but it doesnt say your account is banned, it is just under review.
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  • Profile picture of the author WPGuru
    Fiverr support is really weird and I have seen all over internet that they usually block accounts / withdrawal options when either you are violating their TOS or buyers are complaining about you.

    The best way to win the game in fiverr and pretty much anywhere else is to keep your customers happy and try to overdeliver them to have a positive review and ratings.

    You can also ask each of your users to give you a positive review when you deliver your product and as a bonus you can offer them some other gift / service as an incentive to get positive ratings.

    This really helps and one of my friends made around $2000 from fiverr in a month or so using this strategy, so it helps.
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    • Profile picture of the author Daniel Evans
      As you stated yourself, this is only a restriction and you are unable to withdraw.

      Daniel
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  • Profile picture of the author featherstory
    I agree their customer service isn't the best, I have hardly had any response when I've had questions.

    And yes it is tough the way people can rate you randomly and it may have nothing to do with your service, just that maybe they didn't understand what they were paying for. I always overdeliver, but getting good buyers to review doesn't always happen, so thanks for that tip automizeanything!
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    • Profile picture of the author VinnyBock
      No matter the type of work your doing, it apperantly isn't lasting. For example if it's SEO you may be supplying an intial boost, but eventually then losing rankings. Buyers that left pos feedback when you completed the order probably are going to go back and remove it, and that's why you didn't know about it..

      Your account is only under review, but if you've misbehaved even a little bit (ie. requesting or giving your email/contact info) they will now find it and you will be 100% banned...
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      • Profile picture of the author WPGuru
        I agree to it VinnyBock, in fact this happened to one of my friends as well.

        The way i think to handle this is to add a statement (such as warning) in the gig description specifying the details to which extend this gig would be helpful and any other details and let buyers know not to order if they have any concerns.

        You can also offer upsells to your current customers specifying the details of your another gig while you deliver your order.

        We can not please everyone, but once you do few of them, you would get good recurring business from them.

        Thanks

        Originally Posted by VinnyBock View Post

        No matter the type of work your doing, it apperantly isn't lasting. For example if it's SEO you may be supplying an intial boost, but eventually then losing rankings. Buyers that left pos feedback when you completed the order probably are going to go back and remove it, and that's why you didn't know about it..

        Your account is only under review, but if you've misbehaved even a little bit (ie. requesting or giving your email/contact info) they will now find it and you will be 100% banned...
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    • Profile picture of the author WPGuru
      You are welcome featherstory. We learn lot of things when we take it seriously as one of the major earning source. People are earning living from fiverr and similar sites.


      Originally Posted by featherstory View Post

      I agree their customer service isn't the best, I have hardly had any response when I've had questions.

      And yes it is tough the way people can rate you randomly and it may have nothing to do with your service, just that maybe they didn't understand what they were paying for. I always overdeliver, but getting good buyers to review doesn't always happen, so thanks for that tip automizeanything!
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  • Profile picture of the author curationsoft
    maybe one of your unsatisfied customer contact the support and ask to put your account on hold. just wait for 30 days and see what will happen. let us know please.
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    • Profile picture of the author Rits
      I'm having terrible luck with crappy sellers on fiverr lately. Normally it's great. Even high rates sellers.
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  • Profile picture of the author Moneymaker2012
    That guy is totally out of his mind. I don't understand what is happening to fiverr's customer support, it's getting weird everyday.
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  • Profile picture of the author Brian Tayler
    First of all I'll tell you the argumentative tone you took with their staff isn't productive. If you are in a disadvantaged situation and are trying to get something out of them you should ALWAYS be courteous/supportive. Never accusatory, attacking, questioning their policies, questioning the truth of the situation (reports), or just generally being argumentative. It solves nothing. If AFTER the situation is fixed/resolved you want to file a gripe or get an argumentative tone... then by all means. By being argumentative you are essentially subconsciously confirming the merits of the account lock.

    This is a good tip for life, not just this specific situation. Issue with your phone bill? A retailer? Etc. ALWAYS be courteous/respectful when you are trying to get something out of someone. Afterwards make all the complaints you want.

    You signed up to fiverr and accepted their terms of service. You are at their mercy regarding all decisions and opinions (again why my first paragraph is SO important). Again YOUR opinion of the situation, of your quality of work, of customers... DOESNT MATTER. The only way you can better yourself in a situation like this is to be as supportive and respectful as possible. Even using proper punctuation/capitalization matters (which you didn't do). Because it shows a level of intelligence and most of all... RESPECT.

    Lastly when they say they can't give you more details... hitting them with 2-3 more responses and then getting mad because they DIDNT respond... doesn't help your case. I hope you can see this and reflect objectively without letting your emotions get in the way. Because, its business... and if you can't handle business discussions without getting emotional... then you really shouldn't be in business (work for someone else who can handle all business communications correctly).

    Maybe the quality of work you do isn't up to par? Maybe the buyers didn't want to complain directly to you but did to fiverr. (I can say, from past experience outside of fiverr, there have been many times were it wasn't worth the time/effort to complain to the original service provider... but instead I complained at a later date to their company or sometimes I didn't complain at all... but it doesn't mean I was satisfied). Another point here is fiverr is going to cater to the CUSTOMER'S opinion.... not anyone else's. Don't like it? Don't use their service. Sell services yourself outside fiverr (as others have mentioned). The point is you have to conform to their rules/policies if you want access to their customer base. So plan accordingly and expect the worst case scenario to happen.

    Also as a another aside... (related to building positive reputation). Add a photo, preferably a face shot of you smiling (but not cheesy). It adds credibility and makes you more inviting.

    I hope no one takes offense to this post. Because that wasn't my intention. However when we see business communication like this, it should NEVER be acceptable and should ALWAYS be pointed out (with the hopes of it being corrected). Again, it's not personal. But I also wouldn't be doing anyone justice by not being direct and blunt about said issues. If you are ever emotionally charged over a situation (happens to all of us) write out your response.... then walk away and do something else for a couple hours (or a day) then come back and re-read what you wrote and change accordingly. NEVER send knee-jerk business communication fueled by emotions. Remember too, things you write online can follow you everywhere and forever.
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    • Profile picture of the author tempesta
      Originally Posted by Brian Tayler View Post

      First of all I'll tell you the argumentative tone you took with their staff isn't productive. If you are in a disadvantaged situation and are trying to get something out of them you should ALWAYS be courteous/supportive. Never accusatory, attacking, questioning their policies, questioning the truth of the situation (reports), or just generally being argumentative. It solves nothing. If AFTER the situation is fixed/resolved you want to file a gripe or get an argumentative tone... then by all means. By being argumentative you are essentially subconsciously confirming the merits of the account lock.

      This is a good tip for life, not just this specific situation. Issue with your phone bill? A retailer? Etc. ALWAYS be courteous/respectful when you are trying to get something out of someone. Afterwards make all the complaints you want.

      You signed up to fiverr and accepted their terms of service. You are at their mercy regarding all decisions and opinions (again why my first paragraph is SO important). Again YOUR opinion of the situation, of your quality of work, of customers... DOESNT MATTER. The only way you can better yourself in a situation like this is to be as supportive and respectful as possible. Even using proper punctuation/capitalization matters (which you didn't do). Because it shows a level of intelligence and most of all... RESPECT.

      Lastly when they say they can't give you more details... hitting them with 2-3 more responses and then getting mad because they DIDNT respond... doesn't help your case. I hope you can see this and reflect objectively without letting your emotions get in the way. Because, its business... and if you can't handle business discussions without getting emotional... then you really shouldn't be in business (work for someone else who can handle all business communications correctly).

      Maybe the quality of work you do isn't up to par? Maybe the buyers didn't want to complain directly to you but did to fiverr. (I can say, from past experience outside of fiverr, there have been many times were it wasn't worth the time/effort to complain to the original service provider... but instead I complained at a later date to their company or sometimes I didn't complain at all... but it doesn't mean I was satisfied). Another point here is fiverr is going to cater to the CUSTOMER'S opinion.... not anyone else's. Don't like it? Don't use their service. Sell services yourself outside fiverr (as others have mentioned). The point is you have to conform to their rules/policies if you want access to their customer base. So plan accordingly and expect the worst case scenario to happen.

      Also as a another aside... (related to building positive reputation). Add a photo, preferably a face shot of you smiling (but not cheesy). It adds credibility and makes you more inviting.

      I hope no one takes offense to this post. Because that wasn't my intention. However when we see business communication like this, it should NEVER be acceptable and should ALWAYS be pointed out (with the hopes of it being corrected). Again, it's not personal. But I also wouldn't be doing anyone justice by not being direct and blunt about said issues. If you are ever emotionally charged over a situation (happens to all of us) write out your response.... then walk away and do something else for a couple hours (or a day) then come back and re-read what you wrote and change accordingly. NEVER send knee-jerk business communication fueled by emotions. Remember too, things you write online can follow you everywhere and forever.
      I could'nt agree more. My experience with Fiverr Support has been excellent. I earn more than half of my income through Fiverr. Sometimes I receive negative feedback, but I always bounce back and have awesome report between the support staff and my clients. Just stay positive and friendly and everything will work out!
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  • Profile picture of the author Rebeccha Haase
    This is absolutely sick. This is another kind of complain which I have seen so far about fiverr. I have always heard negative reviews about the gigs of fiverr but the sickness of fiverr authority appeared for the first time.
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  • Profile picture of the author hill91
    thats anoying buyer
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    • Profile picture of the author dalegolden
      Originally Posted by hill91 View Post

      thats anoying buyer
      I do not thing the buyer is annoying. Buyers who are not satisfied, already left their negative feedback. The annoying part is the "account hold".
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  • Profile picture of the author gregdavidson727
    The moderator says that you're getting complaints from buyers. After that gets resolved you should get paid.
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  • Profile picture of the author ThaGossip
    Personally I haven't had any issues with Fiverr and the many people i associate with that use it don't have problems either. I'm sure your problem will get resolved you just have to be patient and be profesional
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  • Profile picture of the author TallGuyArman
    They should have at least payed you out before they did anything, what that guy did should be illegal, but now a days I have noticed every is getting more and more strict with their policies, TOS and all. What that guy did is totally messed up.
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  • Profile picture of the author Charanjit
    I would suggest, forum marketing landing on a static page with your offering your gigs to consumer direct for $5 dollers.
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  • Profile picture of the author humbledmarket
    Banned
    We've used fiverr for a lot of video gigs and their customer support has usually been great. It's probably more buyer orientated to maintain a good market; they want to ensure the buyers.

    Do they get any specific benefit from limiting a legitimate seller? I think they simply want to protect the marketplace. It's more buyer orientated to encourage an active market which benefits sellers and buyers.

    What service did you provide? I'd guess it might have to do with search engines?
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    • Profile picture of the author Lokahi
      Originally Posted by humbledmarket View Post

      We've used fiverr for a lot of video gigs and their customer support has usually been great. It's probably more buyer orientated to maintain a good market; they want to ensure the buyers.

      Do they get any specific benefit from limiting a legitimate seller? I think they simply want to protect the marketplace. It's more buyer orientated to encourage an active market which benefits sellers and buyers.

      What service did you provide? I'd guess it might have to do with search engines?
      As you say Fiverr is a buyers market, but not very good for sellers who can get banned over a few negative feedbacks.
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    • Profile picture of the author Pchalo
      Originally Posted by humbledmarket View Post

      We've used fiverr for a lot of video gigs and their customer support has usually been great. It's probably more buyer orientated to maintain a good market; they want to ensure the buyers.

      Do they get any specific benefit from limiting a legitimate seller? I think they simply want to protect the marketplace. It's more buyer orientated to encourage an active market which benefits sellers and buyers.

      What service did you provide? I'd guess it might have to do with search engines?
      I have gotten some really quality voice overs for powerpoint presentations on fiver. and a few other things here or there.. It is definitely buyer friendly, and there is a lot of crap on there, but somethings that people do for 5 bucks amazes me
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  • Profile picture of the author arkina
    That is pretty crazy. I would not work for now because you are not sure you will get your money.
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    • Profile picture of the author randak
      Honestly, that is a pathetic business stance for them to take and one that will ultimately destroy them in the end if they continue such practices. Think about it, someone could sign up with multiple accounts or use their friends to order gigs from their biggest competitors and systematically destroy their competition leaving themselves a monopoly on their particular service when they complain. I know I wouldn't go to work everyday if my 9-5 said my work was under review and I might get paid 30 days later. What a horrible business model.
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  • Profile picture of the author seobro
    As Dan Brown says - Selling on Fiver is a pain.

    Well, I hate version two as it is buggy and then some. At least we had a working site with version one. Right now version two it gives me errors.

    Fix it until it is broke and then fix it again.
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  • Profile picture of the author Ellywoue
    That's really messed up. I was actually planning on starting to use Fiverr, but after reading this. No way.

    I understand they need to protect buyers from scams. But if a user has 98% postive review and 2% negative, it's obvious that he's not scamming.

    If a user has 60% positive and 40% negative, then the account should be under review.

    If a user has 40% positive and 60% negative, then the user should be banned.


    It's pretty simple, really.
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