Fiverr Is Sick, Or Is it ME?

I've never used Fiverr and have always been sketchy on this place.

Whether or not we're getting the full story here is one thing, but the dude's an unprofessional ass from what it looks like.

Where exactly are you seeing that he said your account was banned?

That's what happen when leave your fate in the hands of other people.

Learn to offer personalized and professional services.

Moreover, the customer agent said your account is under review for 30days.

Max is one of the nicest customer support team members that work for Fiverr. I do suggest that you wait the thirty days and then find out. Also have a look through your order cancellations to see if there is anything new there that you missed.

well known fact that fiverr customer service is very poor ...
but it doesnt say your account is banned, it is just under review.

Fiverr support is really weird and I have seen all over internet that they usually block accounts / withdrawal options when either you are violating their TOS or buyers are complaining about you.

The best way to win the game in fiverr and pretty much anywhere else is to keep your customers happy and try to overdeliver them to have a positive review and ratings.

You can also ask each of your users to give you a positive review when you deliver your product and as a bonus you can offer them some other gift / service as an incentive to get positive ratings.

This really helps and one of my friends made around $2000 from fiverr in a month or so using this strategy, so it helps.

I agree their customer service isn't the best, I have hardly had any response when I've had questions.

And yes it is tough the way people can rate you randomly and it may have nothing to do with your service, just that maybe they didn't understand what they were paying for. I always overdeliver, but getting good buyers to review doesn't always happen, so thanks for that tip automizeanything!

maybe one of your unsatisfied customer contact the support and ask to put your account on hold. just wait for 30 days and see what will happen. let us know please.

That guy is totally out of his mind. I don't understand what is happening to fiverr's customer support, it's getting weird everyday.

First of all I'll tell you the argumentative tone you took with their staff isn't productive. If you are in a disadvantaged situation and are trying to get something out of them you should ALWAYS be courteous/supportive. Never accusatory, attacking, questioning their policies, questioning the truth of the situation (reports), or just generally being argumentative. It solves nothing. If AFTER the situation is fixed/resolved you want to file a gripe or get an argumentative tone... then by all means. By being argumentative you are essentially subconsciously confirming the merits of the account lock.

This is a good tip for life, not just this specific situation. Issue with your phone bill? A retailer? Etc. ALWAYS be courteous/respectful when you are trying to get something out of someone. Afterwards make all the complaints you want.

You signed up to fiverr and accepted their terms of service. You are at their mercy regarding all decisions and opinions (again why my first paragraph is SO important). Again YOUR opinion of the situation, of your quality of work, of customers... DOESNT MATTER. The only way you can better yourself in a situation like this is to be as supportive and respectful as possible. Even using proper punctuation/capitalization matters (which you didn't do). Because it shows a level of intelligence and most of all... RESPECT.

Lastly when they say they can't give you more details... hitting them with 2-3 more responses and then getting mad because they DIDNT respond... doesn't help your case. I hope you can see this and reflect objectively without letting your emotions get in the way. Because, its business... and if you can't handle business discussions without getting emotional... then you really shouldn't be in business (work for someone else who can handle all business communications correctly).

Maybe the quality of work you do isn't up to par? Maybe the buyers didn't want to complain directly to you but did to fiverr. (I can say, from past experience outside of fiverr, there have been many times were it wasn't worth the time/effort to complain to the original service provider... but instead I complained at a later date to their company or sometimes I didn't complain at all... but it doesn't mean I was satisfied). Another point here is fiverr is going to cater to the CUSTOMER'S opinion.... not anyone else's. Don't like it? Don't use their service. Sell services yourself outside fiverr (as others have mentioned). The point is you have to conform to their rules/policies if you want access to their customer base. So plan accordingly and expect the worst case scenario to happen.

Also as a another aside... (related to building positive reputation). Add a photo, preferably a face shot of you smiling (but not cheesy). It adds credibility and makes you more inviting.

I hope no one takes offense to this post. Because that wasn't my intention. However when we see business communication like this, it should NEVER be acceptable and should ALWAYS be pointed out (with the hopes of it being corrected). Again, it's not personal. But I also wouldn't be doing anyone justice by not being direct and blunt about said issues. If you are ever emotionally charged over a situation (happens to all of us) write out your response.... then walk away and do something else for a couple hours (or a day) then come back and re-read what you wrote and change accordingly. NEVER send knee-jerk business communication fueled by emotions. Remember too, things you write online can follow you everywhere and forever.

This is absolutely sick. This is another kind of complain which I have seen so far about fiverr. I have always heard negative reviews about the gigs of fiverr but the sickness of fiverr authority appeared for the first time.

thats anoying buyer

The moderator says that you're getting complaints from buyers. After that gets resolved you should get paid.

Personally I haven't had any issues with Fiverr and the many people i associate with that use it don't have problems either. I'm sure your problem will get resolved you just have to be patient and be profesional

They should have at least payed you out before they did anything, what that guy did should be illegal, but now a days I have noticed every is getting more and more strict with their policies, TOS and all. What that guy did is totally messed up.

I would suggest, forum marketing landing on a static page with your offering your gigs to consumer direct for $5 dollers.

We've used fiverr for a lot of video gigs and their customer support has usually been great. It's probably more buyer orientated to maintain a good market; they want to ensure the buyers.

Do they get any specific benefit from limiting a legitimate seller? I think they simply want to protect the marketplace. It's more buyer orientated to encourage an active market which benefits sellers and buyers.

What service did you provide? I'd guess it might have to do with search engines?

That's pretty annoying. Selling on Fiverr is a pain

That is pretty crazy. I would not work for now because you are not sure you will get your money.

As Dan Brown says - Selling on Fiver is a pain.

Well, I hate version two as it is buggy and then some. At least we had a working site with version one. Right now version two it gives me errors.

Fix it until it is broke and then fix it again.

That's really messed up. I was actually planning on starting to use Fiverr, but after reading this. No way.

I understand they need to protect buyers from scams. But if a user has 98% postive review and 2% negative, it's obvious that he's not scamming.

If a user has 60% positive and 40% negative, then the account should be under review.

If a user has 40% positive and 60% negative, then the user should be banned.


It's pretty simple, really.