Is my Hostgator Account Hacked? Have you seen this before ?

9 replies
Hi Warriors,

I recently bought hosting from Hostgator and set up my website. After a few days I received this email that looked somewhat normal ..(usually I have not paid too much attention to hosting emails in the past )

23565303@tickets.hostgator.com
Jul 15 (7 days ago)



to me


Hello,

We are pleased to inform you that we have started the migration process for your shared account ******* on gator1894.hostgator.com. At this time we are transferring all data from your current shared server onto brand new hardware. Once the migration has completed, we will send another update that contains new IP addresses and information on any DNS changes that will need to be made. We will also be forwarding all traffic from your old account to the new server. This will allow you to immediately view your website on the new hardware.



then soon another one came
23565321@tickets.hostgator.com
Jul 15 (7 days ago)



to me


Hello,

The migration of your shared account has completed successfully.

Your NEW!! Login Control Panel:Â https://gator3205.hostgator.com/cpanel

Your domains are now hosted at a new location, with the following IP address:

Server IP Address: 192.254.232.138

Traffic from your old server is currently being forwarded to the new server, so you should not experience any further downtime in this migration process.

Below you will find the new information for your hosting account.

Your Control Panel: https://gator3205.hostgator.com/cpanel
Username:
1st Nameserver: ns6409.hostgator.com
2nd Nameserver: ns6410.hostgator.com
Server IP Address: 192.254.232.138
Mail/FTP Server: gator3205.hostgator.com

Please note that your previously configured nameservers will continue to work:

1st: ns3787.hostgator.com
2nd: ns3788.hostgator.com

If you utilize a 3rd party to host your DNS, you will need to make sure you point your domain to the following server IP address: 192.254.232.138

Otherwise, no action will be required and we will move your DNS over to the new machine for you.

We also recommend updating your FTP or mail client to use the new server hostname: gator3205.hostgator.com or server IP address: 192.254.232.138.

If you require any further assistance configuring your FTP or mail client after the migration please see the following Support Knowledgebase articles and Video Tutorials.

Mail Client Support:
http://support.hostgator.com/articles/specialized-help/email/email-video-tutorials

FTP Client Support:
http://support.hostgator.com/articles/specialized-help/ftp/do-you-need-help-with-ftp-we-have-step-by-step-videos-for-various-programs

Please let us know if you have any questions.

Thanks!

Hostgator.com

*** Need Help? Check out our Support Center at: http://support.hostgator.com - Most commonly asked questions can be quickly and easily resolved with our numerous support videos and KB articles! ***



I clicked the link and I had this warning :

This is probably not the site you are looking for!
You attempted to reach gator3205.hostgator.com, but instead you actually reached a server identifying itself as cdltestgenius.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of gator3205.hostgator.com.
You should not proceed, especially if you have never seen this warning before for this site.
Proceed anyway Back to safety

Rightway I new something is not right ..when I proceeded with some curiosity I was directed to a phish page identical to hostgator log in page. I immediately knew this is it ..I did not bother to log in ..my concern is

Could my account have been compromised?
#account #hacked #hostgator
  • Profile picture of the author prashanna
    I heard that Hostgator is changing their servers but I have not received any such emails yet. Why not you open a support ticket and ask them the issue.
    They have online support too but that is not a technical support.Just a sales support. Contact them through email and you are safe with them.
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    • Profile picture of the author zigistar
      Hi,

      They have changed servers... to new one's and they are performing upgrades

      They perform it gradually ...
      It should not bother you or something like that.
      They just announce that supposedly if interfere then tell them ..

      Then they will change your address Cpanel

      Regards,
      Z.
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  • Profile picture of the author Richard Van
    Originally Posted by Drjoenjenga View Post

    Rightway I new something is not right ..when I proceeded with some curiosity I was directed to a phish page identical to hostgator log in page. I immediately knew this is it ..I did not bother to log in ..my concern is

    Could my account have been compromised?
    And what did hostgator say when you asked them about it?

    You have tried to contact them haven't you?
    Signature

    Wibble, bark, my old man's a mushroom etc...

    {{ DiscussionBoard.errors[8308472].message }}
  • Profile picture of the author Klemen Znidar
    Hostgator moved my account on the new servers too. I believe you were not hacked. Just to be sure though, contact them. They have very responsive support (:
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  • Profile picture of the author M@tt
    Originally Posted by Drjoenjenga View Post

    Hi Warriors,

    I recently bought hosting from Hostgator and set up my website. After a few days I received this email that looked somewhat normal ..(usually I have not paid too much attention to hosting emails in the past )

    23565303@tickets.hostgator.com
    Jul 15 (7 days ago)



    to me


    Hello,

    We are pleased to inform you that we have started the migration process for your shared account ******* on gator1894.hostgator.com. At this time we are transferring all data from your current shared server onto brand new hardware. Once the migration has completed, we will send another update that contains new IP addresses and information on any DNS changes that will need to be made. We will also be forwarding all traffic from your old account to the new server. This will allow you to immediately view your website on the new hardware.



    then soon another one came
    23565321@tickets.hostgator.com
    Jul 15 (7 days ago)



    to me


    Hello,

    The migration of your shared account has completed successfully.

    Your NEW!! Login Control Panel:Â https://gator3205.hostgator.com/cpanel

    Your domains are now hosted at a new location, with the following IP address:

    Server IP Address: 192.254.232.138

    Traffic from your old server is currently being forwarded to the new server, so you should not experience any further downtime in this migration process.

    Below you will find the new information for your hosting account.

    Your Control Panel: https://gator3205.hostgator.com/cpanel
    Username:
    1st Nameserver: ns6409.hostgator.com
    2nd Nameserver: ns6410.hostgator.com
    Server IP Address: 192.254.232.138
    Mail/FTP Server: gator3205.hostgator.com

    Please note that your previously configured nameservers will continue to work:

    1st: ns3787.hostgator.com
    2nd: ns3788.hostgator.com

    If you utilize a 3rd party to host your DNS, you will need to make sure you point your domain to the following server IP address: 192.254.232.138

    Otherwise, no action will be required and we will move your DNS over to the new machine for you.

    We also recommend updating your FTP or mail client to use the new server hostname: gator3205.hostgator.com or server IP address: 192.254.232.138.

    If you require any further assistance configuring your FTP or mail client after the migration please see the following Support Knowledgebase articles and Video Tutorials.

    Mail Client Support:
    http://support.hostgator.com/articles/specialized-help/email/email-video-tutorials

    FTP Client Support:
    http://support.hostgator.com/articles/specialized-help/ftp/do-you-need-help-with-ftp-we-have-step-by-step-videos-for-various-programs

    Please let us know if you have any questions.

    Thanks!

    Hostgator.com

    *** Need Help? Check out our Support Center at: http://support.hostgator.com - Most commonly asked questions can be quickly and easily resolved with our numerous support videos and KB articles! ***



    I clicked the link and I had this warning :

    This is probably not the site you are looking for!
    You attempted to reach gator3205.hostgator.com, but instead you actually reached a server identifying itself as cdltestgenius.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of gator3205.hostgator.com.
    You should not proceed, especially if you have never seen this warning before for this site.
    Proceed anyway Back to safety

    Rightway I new something is not right ..when I proceeded with some curiosity I was directed to a phish page identical to hostgator log in page. I immediately knew this is it ..I did not bother to log in ..my concern is

    Could my account have been compromised?
    HostGator got bought by EIG (Endurance International Group) who also own JustHost, FatCow, BlueHost etc. They were bought last year.

    EIG has/is consolidating all of their hosting servers to the BlueHost datacenter in Utah. This means server migrations for HostGator customers (and any other companies they buy). So this is what is happening to you.

    It will happen to all HG servers. They have to be out of SoftLayer by the end of the year.
    Signature

    Matt Russell | CEO
    www.webhostingbuzz.com for 5 star US/UK web hosting
    And finally a reliable, honest hosting affiliate program. Warriors, join today at http://www.webhostingbuzz.com/affiliates.php

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  • Profile picture of the author rosetrees
    You really need to learn how distinguish between scam emails and genuine ones. A vital skill if you are to succeed online.

    Did you look at the headers of the email to see where it was sent from? Did you hover over any of the links to see if they took you to the real hostgator site or a scam site?

    Did you contact Hostgator to confirm whether or not they sent the emails?
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  • Profile picture of the author Mitch Barber
    I would suggest putting in a support ticket directly. That will give you the definitive answer that you need and put your mind at rest.
    Signature

    We don't need to Compete, if we'll only just Create! When we create, there is no competition.

    Take the pain out of Affliliate Marketing and make some money as soon as tommorrow!
    Get details at my blog NOW.

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  • Profile picture of the author SashaLee
    Hi there,

    Hostgator did some migration from old servers to new servers. If you have any really custom PHP actions you'll need to double confirm they work after the migration. We had to make some edits for our clients to get them back up and running.

    A copy of this email will also be in your billing control panel, so you can confirm it's legit.

    All the best,

    Sasha.
    {{ DiscussionBoard.errors[8308884].message }}
  • Profile picture of the author paidsurveys
    Ask to hostgator first ..why to post in public forum?
    {{ DiscussionBoard.errors[8308892].message }}

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