Please Refund- This excuse blew my mind and I think it will yours too!

How about a response like this:
Sure, just as soon as you complete your purchase on the new credit card, I will get the refund to you promptly.

dvduval - I am on the same lines as you. Juts email back and tell them that and then see what happens. If they use another reason then the credit card isn't the issue!


GoGetta

The audacity of it all - most likely a serial refunder. Ask the customer to send you payment using the right credit card and then you will refund the payment made using the wrong credit card ( good luck with that ).

Dean

Congratulations! That's a new one to me too. It just further proves there's no end of excuses people can find to justify taking advantage.

But cheer up. That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

Pretty pitiful stuff.

Cheers from warm and smiling Thailand,
Charles

That's why its great dealing in membership sites. No more serial refunders! They get a refund, their membership account is cancelled - they miss out.

I was sick of selling ebooks and getting these pain in the backside refunders. Some excuses did make me laugh though, such as this one:

"dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

Sometimes, I just had to laugh.

Daniel

Best one I heard was:

"My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

I wonder how they managed to send the email? Perhaps they must have used another computer...

Or maybe the coffee only affected the ebook.

It's likely that they were at their limit on the card, and realized they'd made an error in using that card. In their panic, they requested a refund right away... or something

It's also possible they used a personal card for a business purchase or vice versa. I've done that and it's frustrating..

yep...welcome to IM

I also like the excuses where its clear that people didn't even read the documentation.

I like dvduval's answer. But a credit card shouldn't be an issue anyway.

Better to just refund. Believe me, You don't want to start getting chargeback problems. That idiot would never be a customer anyway, at least if he couldn't get away with this crap.

Tyrus

I agree w/ Tyrus - I hate bogus refunders, but it's best just to give the refund. Chargebacks are more expensive.

Just issue the credit card refund. Then make a note of the client's name and address. If they don't purchase with the other card, blacklist them so they can't buy again! Membership sites are a much better way to go, though. Nothing to refund. How can there be?

Kenneth

A bit of a tangent...

I have had a few requests for refunds throgh my membership site. No problem. I issue them for 1 payment period (monthly or yearly).

However, a some of these people said they had some serious money problems. In those cases, I give them one to three free months, respond with an offer to help in any way I can, and then follow up if they request any assistance.

And...

I don't do this in the hopes of winning a customer for life, I do it because I know where I came from. Call it, "Do unto others...", or whatever, it's the right thing to do.

Is it possible they are just making up a sob story to get a refund? Maybe. It doesn't matter to me either way.

In the case of the OP, I don't know what the product or service is, but if there is a true financial need, then an offer to help could be just the thing.

All the best,
Michael

I wish I had that much credit that I could mix up all those cards LOL

hehee..thanks for the friday afternoon fun :-)

------------------------
Hello,

I put up the wrong refund policy when I created the sales page so I will be happy if you could disregard the part on the sales page that mentions refunds.

Here is the real refund policy:

"No Refunds."

Thanks!

[your name]

------------------------



Just kidding.

As mentioned previously: Since you have a liberal policy, just refund the customer rather than taking your chances on getting a chargeback.

Cheers,
Becky

Hello,

If I was in place of you, I should have refunded him...This created a very good image

Of course, there are some people who first purchases then just simply ask for a refund..

Regards
Shakul

Hey Warriors,

Deonta Walker here, I most say that i truly love this family. I Love the fact that i can always come to the Forum and instently get a smile on my face just for being here. I was laughing my headoff because of some of the storys people tell when it comes to getting a refund.

But I must say that you guys are fantastic, and I am deeply in love with all of you. Everything that has been shared are given are spoken here, has truly helped me in becoming a successful Warrior.

Today, I was feeling a little down and ran into this thread, and started felling better right away because, some of the things that you guys said.

You guys are fantastic and I love being a part of this Family

Thanks Warriors

Deonta Walker

P.S Yesacpow, I understand how you feel, but, I agree with michael oksa. When it comes to it, just show that you care and understand the problem and refund them. If they are honest then you will see them again,if not at least you showed them you are a person who truly understands and cares. This alone will draw a customer for life because, you are showing them that you are different from other marketers and that you truly want them to succeced.

I accidently bought groceries on a client's expense card once.

Same bank, same looking card.... whoopsie

That required a "refund".

This could be a legit reason. I have on occasion, used the wrong card to get stuff. Its quite the hassle to write in an exception in your accounts or use petty cash to cover for it.

This is cos I use one card strictly for IM purchases, another for personal stuff, and another for business expenses (non IM)

Hey...this was way to funny for Friday.

People sometimes blow my mind with excuses.

To bad nobody makes a good "ebook switcher" software so that when this guy requests his refund you can just switch the content of the ebook for some really lame, bad advice.

Cheers,
Jack Duncan

Refund it.

If they are honest they will buy again.

If they are not honest there is nothing you can do about it anyway because you are bound by the terms of your guarantee.

might want to rethink that no questions asked guarantee. A guarantee is fine but your not leaving yourself any wiggle room for jokers like this.

There is software out there that will let you lock the ebook after the sale . I don't know exactly how it works but if I was selling info products I would investigate further

Thats a new one. LOL!

Isn't there a program out there for things like refunds? What I mean to say someone refunds and through cookies or something the ebook gets deleted. Anything like that?

Jae

That's an acceptable request. Lots of reasons why a wrong card was used, but I'd be happy to refund with no question.

He could be trying to rip you off, but you don't know that for sure. The best approach is to stay away from making assumptions. If this guy comes back and develops a history of refunding, I'd still refund him until I could take other action, like blocking his IP address. I wouldn't want him as a customer anyway

Grant

The software is called the virtual vault. It's great you should check it out. Besides that the excuse is ridiculous.

Your guarantee gives you your answer really - doing anything else jeopardises any future back end sales you may or may not have with this customers I would guess

Deadbeats can be creative critters, can't they! I'd refund the money and move on. Like others have said, this type of person isn't going to be able to do anything productive with the information, anyway. It's just a cost of doing business... but irritating as all get out!

It is human nature. for every 499 decent customers on ebay you always get the odd lunatic. I once had a negative from a non payer along the lines of "I'm still waiting for an address to send the cheque to" even though the listing stated cheques were not accepted. I just thought to myself well, enjoy your wait pal.

I must confess i did have a letter from a regional trading standards office who had taken up a complaint where a buyer was given only a partial refund. However, i suspect the trading standards officer was either a friend or relative of said complainant and nothing ever came of it. It was just bully boy tactics designed to fraudulently obtain a refund.

We had a person ask for a refund once, and she said she forgot that she was going on holiday soon and needed the money back as otherwise she wouldn't be able to go!

OMG.

That's a weird email.I got a similar one when i sold and ebook saying: please send me a refund coz this product is not for me. The weird thing was that i got his email 10 minutes after he bought it and my ebook had 50+ pages. I bet he didn't even open it.

"hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details."

Reply: I sent you the wrong book using the wrong download link, so we're even. I would be happy if you could grant me some extra payment, and I'll send you the right one.

On a serious not, just refund and don't let it bother you. Keep track of people who request refunds and if they do it more than once, communicate with them and let them know you're keeping score. Ban their IP for future purchases if necessary.

Yup..

Give the refund... no questions.

They obviously really wanted your product. You're in a position to help them. Be happy about it.

Jay

How about a response like

"I'm sorry but I think you spent to wrong acocunt as I cannot find your transaction details".. LOL


Worst refund message I get....

"I did not learn from your ebook.. I don't understand why others are claiming in forum they are making money out of your product but me, not. Please refund. I will try to figure out as soon as I receive my money from you what really went wrong"...

LOL

I had a customer send me a refund request saying paypal had switched policies I went to paypal to do the refund for the transaction number and what do ya know it wasn't even mine LOL
now that is some funny stuff right there
-WD

if it's a gimmick, it's not a very clever one, i guess... LOL

Had this one a few times now but it's priceless when they actually e-mail us the PDF and tell us they are sending the book back and to refund them immediately.

I recently had a refund demand for one of my ebooks because the buyer was too
lazy to read it, and only ever buys software, his words, not mine. He didn't even
read my salesletter properly, otherwise he would have discovered my refund policy...
and no, it's not a no questions asked one.

Glenn

Fraudulent refunders... the sore subject.... I have had all kinds of excuses... some of them:

- I was just browsing your site yesterday and did not realize that I accidentally bought your book until it showed up on my statement today... could you please refund?

- I bought the wrong book by mistake... I wanted your other book... could you please send me your other book since I already paid? The book I want instead is so and so.... oh and after receiving the 'correct' book they immediatelly call ClickBank and say "I contacted the vendor regarding ... the wrong book.... they have not respond to me.. please refund my card...'

- I did not realize that the book will not be mailed to me... could you please refund my card...

- I can't download the book on my computer... could you please refund my card? And after being the book sent with a note 'here is the book attached... you can open it from another computer or any computer you get access to'... they respond HOW DARE YOU NOT GIVE ME MY MONEY BACK? I WILL COMPLAIN TO MY BANK! GIVE ME MY MONEY BACK OR ELSE"

Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.

Just another day in the office brother. Jesus knows how many times I was asked for a refund saying....

"Gee, I thought this was an actual book. I didnt know exactly what was an ebook so i bought it. Please give me my refund"

Just offer the refund.

One unsatisfied customer can kill your reputation. Besides, it's not like that ONE sale is your everything. I mean, it's just ONE sale.

-Shaun

If you have a guarantee on your sales page that says "No Questions Asked", then you better honor it. It's your word and reputation on the line.

It really doesn't matter if the other person isn't being ethical, at least you are. In this business, integrity goes a long way.

I just stumbled onto this thread, but I have to say from a buyers point of view: I buy, implement and I'm seriously disappointed at least 80% of the time. Most of the WSOs here on the forum are just plain fraudsters hoping nobody will implement and find out until they've made their $1,000 and move on. Sometimes you ask a direct question and they ignore you over and over, just waiting until they make their bucks and can change their ID for the next round of WSOs. Now, having said all that, I would like to thank people like Jay Extreme, and thetrafficaddict for always over delivering, answering every question in detail, and in Jays case being on his list is a free education as well.
I'm sure there are more people here like those two (trafficguyclaude, Marian, Kenny Cannon, Jeremy, etc.) and my hat is off to them as well.
Stef

If you are selling online long enough, you will certainly see some great ones!

I have a very low refund rate, but still there are some really entertaining ones.

This week I received one that read "I need a refund because there is just too much to learn here...I really don't want to put that much work into it!"

Hmmm....

Okay - now that person is destined for success!

Oh well, for every one like that there are 60 others that are satisfied, so can't complain.

Jeff

That's quite an incredible excuse indeed, but unfortunately there will always be people like that...

thats quite a bad excuse, sad that people just take advantage of the money back guarantee.

I would not bother replying to him. People like that do not deserve an email.