Please Refund- This excuse blew my mind and I think it will yours too!

by yesacpow 89 replies
Hey warriors,

How is it going?

I just got up and checked my email for one of my niche products and I came across an email with the subject: refund

So when I opened the email, it goes like this:

----------------------
hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details.

.......


-------------------------

Now what do you think of that? It is a downloadable book!

This really blew my mind. I would rather the person had emailed me and ask me for a free copy for whatever reason that try such a gimmick.

anyways hope everyone has a wonderful day today.
#main internet marketing discussion forum #blew #excuse #mind #refund
Avatar of Unregistered
  • Profile picture of the author dvduval
    How about a response like this:
    Sure, just as soon as you complete your purchase on the new credit card, I will get the refund to you promptly.
    Signature
    It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
    {{ DiscussionBoard.errors[766206].message }}
    • Profile picture of the author yesacpow
      That's a cool answer but it would contradict my guarantee on my sales page.

      "I will refund no questions asked" lol


      Originally Posted by dvduval View Post

      How about a response like this:
      Sure, just as soon as you complete your purchase on the new credit card, I will get the refund to you promptly.
      Signature
      {{ DiscussionBoard.errors[766220].message }}
      • Profile picture of the author X
        Originally Posted by yesacpow View Post

        That's a cool answer but it would contradict my guarantee on my sales page.

        "I will refund no questions asked" lol

        It's not a contradiction because you're
        not asking a question. :-)

        X
        Signature
        The Affiliate Black Book
        The Inside Nasty on How to Kick the Snot Out of a Google Cash affiliate.

        Black Books Blog: No Cow is Too Sacred
        The Death of Crap: Crap Dies Slowly
        {{ DiscussionBoard.errors[766339].message }}
      • Profile picture of the author Paul Myers
        That's a cool answer but it would contradict my guarantee on my sales page.

        "I will refund no questions asked" lol
        Okay. THAT is an impressive response. It's also an excellent way to stay out of trouble.

        Well done.


        Paul
        Signature
        .
        Stop by Paul's Pub - my little hangout on Facebook.

        {{ DiscussionBoard.errors[768151].message }}
      • Profile picture of the author innocent07
        Banned
        Originally Posted by yesacpow View Post

        That's a cool answer but it would contradict my guarantee on my sales page.

        "I will refund no questions asked" lol
        Say that was a typo
        {{ DiscussionBoard.errors[1880639].message }}
      • Profile picture of the author Ilya Feynberg
        Originally Posted by yesacpow View Post

        That's a cool answer but it would contradict my guarantee on my sales page.

        "I will refund no questions asked" lol
        Then change your guarantee for the future. Great customer service and being taken advantage of are two completely different things.
        {{ DiscussionBoard.errors[2021390].message }}
    • Profile picture of the author bethrobinson
      Okay, I'm a naive newbie, but there is a possibility that this person honestly made a mistake. Depending on how their credit cards are being paid off it could be a problem for them...
      Signature


      {{ DiscussionBoard.errors[766224].message }}
      • Profile picture of the author Black Hat Cat
        Banned
        Originally Posted by bethrobinson View Post

        Okay, I'm a naive newbie, but there is a possibility that this person honestly made a mistake. Depending on how their credit cards are being paid off it could be a problem for them...
        Bigfoot could be holding a gun to their head forcing them to request the refund too.
        {{ DiscussionBoard.errors[2020983].message }}
  • Profile picture of the author GoGetta
    dvduval - I am on the same lines as you. Juts email back and tell them that and then see what happens. If they use another reason then the credit card isn't the issue!


    GoGetta
    {{ DiscussionBoard.errors[766227].message }}
  • Profile picture of the author DeanJames
    The audacity of it all - most likely a serial refunder. Ask the customer to send you payment using the right credit card and then you will refund the payment made using the wrong credit card ( good luck with that ).

    Dean
    Signature
    Complete Blogging Course and List Building Kit:
    100% FREE Download - Click HERE

    {{ DiscussionBoard.errors[766236].message }}
    • Profile picture of the author yesacpow
      I did just that. SO now I am waiting for his response.

      Note: I have no problem refunding but it is just I have never heard of this type of reason. It could possibly be true so will just wait and see what happens.




      Originally Posted by DeanJames View Post

      The audacity of it all - most likely a serial refunder. Ask the customer to send you payment using the right credit card and then you will refund the payment made using the wrong credit card ( good luck with that ).

      Dean
      Signature
      {{ DiscussionBoard.errors[766257].message }}
  • Profile picture of the author charlesburke
    Congratulations! That's a new one to me too. It just further proves there's no end of excuses people can find to justify taking advantage.

    But cheer up. That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

    They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

    Pretty pitiful stuff.

    Cheers from warm and smiling Thailand,
    Charles
    Signature
    MisterEbook.com
    Special offer for all Warrior authors... MisterEbook.com/warriorsonly.html
    {{ DiscussionBoard.errors[766253].message }}
    • Profile picture of the author EmpoweredCreator
      I absolutely agree. People walking this path are very unlikely to actually accomplish anything worth while.


      Originally Posted by charlesburke View Post

      Congratulations! That's a new one to me too. It just further proves there's no end of excuses people can find to justify taking advantage.

      But cheer up. That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

      They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

      Pretty pitiful stuff.

      Cheers from warm and smiling Thailand,
      Charles
      Signature
      Wanna Be the Best? Learn from the Best!

      How to Work From Home Online
      {{ DiscussionBoard.errors[768174].message }}
    • Profile picture of the author BobJutsu
      Originally Posted by charlesburke View Post

      That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

      They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

      Pretty pitiful stuff.
      All that just from a single refund request!? Granted it is a flimsy reason, but get a refund and "never, ever get ahead".

      Just give the refund, and do better things. There is always going to be a certain level of these...really not worth a second thought.
      {{ DiscussionBoard.errors[1883800].message }}
  • Profile picture of the author Dan Ambrose
    That's why its great dealing in membership sites. No more serial refunders! They get a refund, their membership account is cancelled - they miss out.

    I was sick of selling ebooks and getting these pain in the backside refunders. Some excuses did make me laugh though, such as this one:

    "dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

    Sometimes, I just had to laugh.

    Daniel
    {{ DiscussionBoard.errors[766267].message }}
    • Profile picture of the author X
      Originally Posted by mm365 View Post

      "dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"
      Here's a suggestion - report your
      brother to the authorities for fraud
      and let me know how it turns out.

      Or, if you prefer, I'll be happy to
      report him -thank you for bringing
      this to my attention.
      Signature
      The Affiliate Black Book
      The Inside Nasty on How to Kick the Snot Out of a Google Cash affiliate.

      Black Books Blog: No Cow is Too Sacred
      The Death of Crap: Crap Dies Slowly
      {{ DiscussionBoard.errors[766351].message }}
    • Profile picture of the author LynnM
      Originally Posted by mm365 View Post


      "dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

      Daniel
      Would love to know what "authorities" he had in mind!
      {{ DiscussionBoard.errors[772314].message }}
    • Profile picture of the author Diana Lane
      Originally Posted by mm365 View Post

      I will report you to the authorities
      I had that line once too, over something as daft as a £2.50 bar of Indian aromatherapy soap I sold on eBay. Ten minutes after the transaction, the buyer e-mailed me with 'Why haven't you left feedback. Please do so immediately or I will report you to the authorities!' A quick look through her eBay history revealed that she already had about twenty feedback and did very little but complain.

      Not that I was fussed. I ignored her for all of five minutes and would have ignored her for considerably longer had she not left me negative feedback (yes, this was within half an hour of the sale!). Fine. It seemed a bit unfair to neg her back just because she was shortchanged in the brains department, so I left an explanatory neutral and forgot about her.

      Until three weeks later, when I got an e-mail from her claiming that she'd reported me to Trading Standards, who had confirmed that the soap was out of date. I explained to her in words of very few syllables that they do not have 'Sell By' dates in India and the date shown was the date of manufacture - as printed in bold above the date on the box. I sent this reply together with a scan of the side of one of the soap boxes showing her this, and told her I'd be more than happy to talk to the alleged Trading Standards Case Officer once she'd passed on the details to me.

      Curiously, I never heard from her again...

      Why it is that I attract these nutcases I do not know
      Signature

      Plot short fiction, long fiction, even outline non-fiction * Edit the question prompts to suit your genre * Easily export text and image files for use with your word processor or Scrivener.
      {{ DiscussionBoard.errors[772394].message }}
    • Profile picture of the author TheGraduate
      Originally Posted by mm365 View Post

      That's why its great dealing in membership sites. No more serial refunders! They get a refund, their membership account is cancelled - they miss out.

      I was sick of selling ebooks and getting these pain in the backside refunders. Some excuses did make me laugh though, such as this one:

      "dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

      Sometimes, I just had to laugh.

      Daniel
      ROFLMO hahaahahaha You have got to be a comedian (and a great one) oh man, I wet myself hahahaha
      Signature
      amazing product coming soon!
      {{ DiscussionBoard.errors[1883472].message }}
  • Profile picture of the author TelegramSam
    Best one I heard was:

    "My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

    I wonder how they managed to send the email? Perhaps they must have used another computer...

    Or maybe the coffee only affected the ebook.
    {{ DiscussionBoard.errors[766306].message }}
    • Profile picture of the author yesacpow
      Hey man stop it

      You almost make me choke on my laugh.

      That is a good one lol.

      The things we get in the Internet marketing world. lol


      Originally Posted by TelegramSam View Post

      Best one I heard was:

      "My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

      I wonder how they managed to send the email? Perhaps they must have used another computer...

      Or maybe the coffee only affected the ebook.
      Signature
      {{ DiscussionBoard.errors[766315].message }}
    • Profile picture of the author Karen Blundell
      Originally Posted by TelegramSam View Post

      Best one I heard was:

      "My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

      I wonder how they managed to send the email? Perhaps they must have used another computer...

      Or maybe the coffee only affected the ebook.
      okay..I just choked on my water!

      lol...people are just too funny!
      Signature
      I love life!
      ---------------
      Free Web Tools
      {{ DiscussionBoard.errors[766608].message }}
    • Profile picture of the author EvanScott
      Originally Posted by TelegramSam View Post

      Best one I heard was:

      "My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

      I wonder how they managed to send the email? Perhaps they must have used another computer...

      Or maybe the coffee only affected the ebook.

      Too Effin funny!!!!

      As short as my post is here I still had to comment this one made me laugh!
      Signature

      {{ DiscussionBoard.errors[2021389].message }}
  • Profile picture of the author thatgirlJ
    It's likely that they were at their limit on the card, and realized they'd made an error in using that card. In their panic, they requested a refund right away... or something
    {{ DiscussionBoard.errors[766325].message }}
  • Profile picture of the author CathyG
    It's also possible they used a personal card for a business purchase or vice versa. I've done that and it's frustrating..
    Signature

    Copywriter & Online Marketing Consultant
    http://www.CathyGoodwin.com

    {{ DiscussionBoard.errors[766330].message }}
  • Profile picture of the author GeorgR.
    yep...welcome to IM

    I also like the excuses where its clear that people didn't even read the documentation.
    Signature
    *** Affiliate Site Quick --> The Fastest & Easiest Way to Make Affiliate Sites!<--
    -> VISIT www.1UP-SEO.com *** <- Internet Marketing, SEO Tips, Reviews & More!! ***
    *** HIGH QUALITY CONTENT CREATION +++ Manual Article Spinning (Thread Here) ***
    Content Creation, Blogging, Articles, Converting Sales Copy, Reviews, Ebooks, Rewrites
    {{ DiscussionBoard.errors[766369].message }}
  • Profile picture of the author zoobie
    I like dvduval's answer. But a credit card shouldn't be an issue anyway.
    {{ DiscussionBoard.errors[766377].message }}
  • Profile picture of the author Tyrus Antas
    Better to just refund. Believe me, You don't want to start getting chargeback problems. That idiot would never be a customer anyway, at least if he couldn't get away with this crap.

    Tyrus
    Signature
    yes -no
    {{ DiscussionBoard.errors[766406].message }}
  • Profile picture of the author garyv
    I agree w/ Tyrus - I hate bogus refunders, but it's best just to give the refund. Chargebacks are more expensive.
    {{ DiscussionBoard.errors[766431].message }}
  • Profile picture of the author kentaiwan98
    Just issue the credit card refund. Then make a note of the client's name and address. If they don't purchase with the other card, blacklist them so they can't buy again! Membership sites are a much better way to go, though. Nothing to refund. How can there be?

    Kenneth
    {{ DiscussionBoard.errors[766601].message }}
  • Profile picture of the author Michael Oksa
    A bit of a tangent...

    I have had a few requests for refunds throgh my membership site. No problem. I issue them for 1 payment period (monthly or yearly).

    However, a some of these people said they had some serious money problems. In those cases, I give them one to three free months, respond with an offer to help in any way I can, and then follow up if they request any assistance.

    And...

    I don't do this in the hopes of winning a customer for life, I do it because I know where I came from. Call it, "Do unto others...", or whatever, it's the right thing to do.

    Is it possible they are just making up a sob story to get a refund? Maybe. It doesn't matter to me either way.

    In the case of the OP, I don't know what the product or service is, but if there is a true financial need, then an offer to help could be just the thing.

    All the best,
    Michael
    Signature

    "Ich bin en fuego!"
    {{ DiscussionBoard.errors[766631].message }}
  • Profile picture of the author benj28
    Banned
    [DELETED]
    {{ DiscussionBoard.errors[766633].message }}
    • Profile picture of the author melanied
      If you have a no questions asked money back guarantee, I wonder why this person even bothered to provide a reason? Seems like for a "serial refunder" it would be easier just to have a standard template - "Per your guarantee, please refund."

      Maybe the need to create a story shows they feel guilty?
      Signature
      {{ DiscussionBoard.errors[766648].message }}
      • Profile picture of the author matthewd
        Originally Posted by melanied View Post

        "Per your guarantee, please refund."
        That is the most annoying statement EVER!

        Everyone that says that just wants the product
        for free b/c I always offer to help them personally
        and if they have use that line, they always have no
        interest in making it work... just getting their money back.

        People are ridiculous though.

        I just found someone last night that has been taking my
        stuff and posting it on those sites where everyone shares
        our stuff...

        AND he is taking credit for it as being his!
        {{ DiscussionBoard.errors[766670].message }}
        • Profile picture of the author melanied
          I know it's annoying, but that's my point - someone with honestly no remorse wouldn't care! IMO, the fact that a person needs to make up some excuse to make the process more palatable means they know deep down it's wrong.
          Signature
          {{ DiscussionBoard.errors[766678].message }}
        • Profile picture of the author Michael Oksa
          Originally Posted by matthewd View Post


          That is the most annoying statement EVER!
          Everyone that says that just wants the product
          for free b/c I always offer to help them personally
          and if they have use that line, they always have no
          interest in making it work... just getting their money back.

          People are ridiculous though.

          I just found someone last night that has been taking my
          stuff and posting it on those sites where everyone shares
          our stuff...

          AND he is taking credit for it as being his!
          I wish to respectfully disagree, Matthew.

          I would have NO problem with someone using that phrase to get a refund. No one has to give me a story, or reason for requesting a refund. But as to whether or not that phrase is acceptable? We can just call it a matter of preference.

          However, there is one thing I would like...

          For people to tell me what they didn't like. Every refund request I have received lauds my service, and says how great it is, but that doesn't help improve anything.

          All the best,
          Michael
          Signature

          "Ich bin en fuego!"
          {{ DiscussionBoard.errors[766685].message }}
          • Profile picture of the author abs007
            hehe thats agood one. Its one of 2 things. They have either genuinely made a mistake or they are trying to get a free ebook out of it. I would also reply back saying that they will be refunded once they have made payment with their other credit card.
            {{ DiscussionBoard.errors[766692].message }}
          • Profile picture of the author matthewd
            Originally Posted by Michael Oksa View Post

            I wish to respectfully disagree, Matthew.

            I would have NO problem with someone using that phrase to get a refund. No one has to give me a story, or reason for requesting a refund. But as to whether or not that phrase is acceptable? We can just call it a matter of preference.

            However, there is one thing I would like...

            For people to tell me what they didn't like. Every refund request I have received lauds my service, and says how great it is, but that doesn't help improve anything.

            All the best,
            Michael
            No, I am not saying I want a story... I am just saying
            that seeing that phrase in an email bugs the hell out of me.

            I don't require a story, I am meaning that the ones that
            send an email with that line are always the ones that don't
            want any more help, they don't want advice... they just
            want a refund.
            {{ DiscussionBoard.errors[767204].message }}
  • Profile picture of the author koolmeg
    I wish I had that much credit that I could mix up all those cards LOL
    {{ DiscussionBoard.errors[766651].message }}
    • Profile picture of the author kentaiwan98
      Originally Posted by koolmeg View Post

      I wish I had that much credit that I could mix up all those cards LOL
      Yep, it's difficult to mix up one credit card! I only mix up where I put it.

      Kenneth
      {{ DiscussionBoard.errors[766664].message }}
      • Profile picture of the author jasonl70
        Originally Posted by charlesburke View Post

        They're walking the loser's path
        Brilliant - I loved that! I will have to remember that one!
        Signature

        -Jason

        {{ DiscussionBoard.errors[766683].message }}
      • Profile picture of the author koolmeg
        AIN'T that the truth! I think that is more my problem too... spending in general!

        Originally Posted by kentaiwan98 View Post

        Yep, it's difficult to mix up one credit card! I only mix up where I put it.

        Kenneth
        {{ DiscussionBoard.errors[767079].message }}
        • Profile picture of the author Alminc
          Re: Refund

          Hi Fake Customer,

          I love your money in my pocket. If you don't like my product version 1
          you are welcome to buy my product version 2, and so on.

          The 'No questions asked' guarantee means: YOU shell not ask any
          questions, ever!

          To Your Complete Failure,

          Happy Owner Of Your Money

          P.S. I hope you even signed up to my list so I can send you
          20 emails a day with more garbage offers.
          Signature
          No links :)
          {{ DiscussionBoard.errors[767137].message }}
          • Profile picture of the author Sydney4045
            "I will report you to the authorities"

            That is hilarious! I'll bet you didn't sleep all night worrying about that one!

            Jeez, these people!
            {{ DiscussionBoard.errors[767162].message }}
  • Profile picture of the author Vijay M
    hehee..thanks for the friday afternoon fun :-)
    {{ DiscussionBoard.errors[766654].message }}
  • Profile picture of the author R Hagel
    Originally Posted by yesacpow View Post

    ----------------------
    hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details.

    .......


    -------------------------

    ------------------------
    Hello,

    I put up the wrong refund policy when I created the sales page so I will be happy if you could disregard the part on the sales page that mentions refunds.

    Here is the real refund policy:

    "No Refunds."

    Thanks!

    [your name]

    ------------------------



    Just kidding.

    As mentioned previously: Since you have a liberal policy, just refund the customer rather than taking your chances on getting a chargeback.

    Cheers,
    Becky
    {{ DiscussionBoard.errors[766697].message }}
  • Profile picture of the author Shakul
    Hello,

    If I was in place of you, I should have refunded him...This created a very good image

    Of course, there are some people who first purchases then just simply ask for a refund..

    Regards
    Shakul
    {{ DiscussionBoard.errors[766701].message }}
    • Profile picture of the author yesacpow
      I really have no problem refunding the guy and I am sure my product will help him.

      But is the reason that really caused me to share this post. lol




      Originally Posted by Shakul View Post

      Hello,

      If I was in place of you, I should have refunded him...This created a very good image

      Of course, there are some people who first purchases then just simply ask for a refund..

      Regards
      Shakul
      Signature
      {{ DiscussionBoard.errors[766746].message }}
  • Profile picture of the author DeontaWalker
    Hey Warriors,

    Deonta Walker here, I most say that i truly love this family. I Love the fact that i can always come to the Forum and instently get a smile on my face just for being here. I was laughing my headoff because of some of the storys people tell when it comes to getting a refund.

    But I must say that you guys are fantastic, and I am deeply in love with all of you. Everything that has been shared are given are spoken here, has truly helped me in becoming a successful Warrior.

    Today, I was feeling a little down and ran into this thread, and started felling better right away because, some of the things that you guys said.

    You guys are fantastic and I love being a part of this Family

    Thanks Warriors

    Deonta Walker

    P.S Yesacpow, I understand how you feel, but, I agree with michael oksa. When it comes to it, just show that you care and understand the problem and refund them. If they are honest then you will see them again,if not at least you showed them you are a person who truly understands and cares. This alone will draw a customer for life because, you are showing them that you are different from other marketers and that you truly want them to succeced.
    Signature
    " I have come so that they might have life,and that they might have it more abundantly."
    John 10:10 Holy Bible
    {{ DiscussionBoard.errors[766750].message }}
  • Profile picture of the author MichaelHiles
    I accidently bought groceries on a client's expense card once.

    Same bank, same looking card.... whoopsie

    That required a "refund".
    {{ DiscussionBoard.errors[766758].message }}
  • Profile picture of the author ShafirAhmad
    This could be a legit reason. I have on occasion, used the wrong card to get stuff. Its quite the hassle to write in an exception in your accounts or use petty cash to cover for it.

    This is cos I use one card strictly for IM purchases, another for personal stuff, and another for business expenses (non IM)
    Signature

    Shafir Ahmad
    ShafirAhmad.Net My Blog

    {{ DiscussionBoard.errors[766778].message }}
    • Profile picture of the author servpro
      The first thing to do is offer support and try to solve the situation. 9/10 times it is someone looking to just scam you (if they are using a similar story). Just do what the second response on this thread was. Ask them to reorder with the right credit card.
      {{ DiscussionBoard.errors[767026].message }}
  • Profile picture of the author Jack Duncan
    Hey...this was way to funny for Friday.

    People sometimes blow my mind with excuses.

    To bad nobody makes a good "ebook switcher" software so that when this guy requests his refund you can just switch the content of the ebook for some really lame, bad advice.

    Cheers,
    Jack Duncan
    Signature
    {{ DiscussionBoard.errors[766920].message }}
  • Profile picture of the author Josh Anderson
    Refund it.

    If they are honest they will buy again.

    If they are not honest there is nothing you can do about it anyway because you are bound by the terms of your guarantee.
    Signature
    {{ DiscussionBoard.errors[766934].message }}
    • Profile picture of the author Tsnyder
      Originally Posted by Josh Anderson View Post

      Refund it.

      If they are honest they will buy again.

      If they are not honest there is nothing you can do about it anyway because you are bound by the terms of your guarantee.
      Let me back up what Josh is saying with a true story.

      I once bought a product designed to create flash audio
      for my website. I tried and tried to get it to work but
      just couldn't.

      The name was very similar to the product Josh was
      selling at the time so I had it in my mind that it was
      his product.

      His phone number was on his website so I called and,
      to my surprise, he actually answered the call personally.

      I described my problem. He was baffled because his
      product didn't operate that way at all... LOL. So, he
      gave me a link to the download site to his product
      and helped me configure it properly.

      Keep in mind he spent his valuable time, and gave
      his valuable product, to a bonehead who hadn't even
      purchased from him.

      After our call I immediately went to his sales page
      for the product and purchased it.

      Two lessons... 1. help those who sincerely need it.
      2. If you're on the receiving end of that help do the right
      thing by them.

      Third lesson... I've since purchased more products from
      Josh and promote his links (I'm not an affiliate) at every
      opportunity.

      To the OP... issue the refund and ask if you can help
      them in any way.

      Tsnyder
      Signature
      If you knew what I know you'd be doing what I do...
      {{ DiscussionBoard.errors[1882280].message }}
  • Profile picture of the author Mgwolf
    might want to rethink that no questions asked guarantee. A guarantee is fine but your not leaving yourself any wiggle room for jokers like this.
    {{ DiscussionBoard.errors[766969].message }}
    • Profile picture of the author Michael Oksa
      Originally Posted by Mgwolf View Post

      might want to rethink that no questions asked guarantee. A guarantee is fine but your not leaving yourself any wiggle room for jokers like this.
      Well, it could be changed from this point forward, but the current request would fall under the "no questions asked" policy.

      As marketers, many of do have such a policy, and we know there are "jokers" out there, but they are considered a cost of doing business. In other words the number of sales brought in by a solid guarntee offsets the few serial refunders out there.

      Having a strong guarantee is one way of showing that we stand behind our products.

      All the best,
      Michael
      Signature

      "Ich bin en fuego!"
      {{ DiscussionBoard.errors[767048].message }}
      • Profile picture of the author Michael Oksa
        Originally Posted by yesacpow View Post

        That's a cool answer but it would contradict my guarantee on my sales page.

        "I will refund no questions asked" lol
        Originally Posted by DeanJames View Post

        The audacity of it all - most likely a serial refunder. Ask the customer to send you payment using the right credit card and then you will refund the payment made using the wrong credit card ( good luck with that ).

        Dean
        Originally Posted by yesacpow View Post

        I did just that. SO now I am waiting for his response.

        Note: I have no problem refunding but it is just I have never heard of this type of reason. It could possibly be true so will just wait and see what happens.
        I know what my response would be.

        I have never thought of doing a chargeback, ever. BUT, if I were the customer in this case, I would consider it.

        You offer the refund. Give it.

        If someone hinted that I should pay twice before getting refund once, well...

        Come on!

        Just sayin'

        All the best,
        Michael
        Signature

        "Ich bin en fuego!"
        {{ DiscussionBoard.errors[767067].message }}
  • Profile picture of the author Troy_Phillips
    There is software out there that will let you lock the ebook after the sale . I don't know exactly how it works but if I was selling info products I would investigate further
    Signature

    {{ DiscussionBoard.errors[767965].message }}
  • Profile picture of the author mathiasc
    Thats a new one. LOL!
    {{ DiscussionBoard.errors[768018].message }}
    • Profile picture of the author WealthWithin
      My theory is,
      If you state 'No questions asked', then refund when they request regardless the reason.

      If you're not ready for these funny reasons, then review your refund policy.

      Serial refunders are not going to buy anyway - so why waste your time?
      Remove them from your prospects/buyers list and move on.
      {{ DiscussionBoard.errors[1880853].message }}
  • Profile picture of the author jaeburnham
    Isn't there a program out there for things like refunds? What I mean to say someone refunds and through cookies or something the ebook gets deleted. Anything like that?

    Jae
    Signature

    I am professional mover in Lansing , Michigan. I use only social media and internet marketing techniques to promote my company.

    {{ DiscussionBoard.errors[768039].message }}
  • Profile picture of the author GrantFreeman
    Originally Posted by yesacpow View Post

    Hey warriors,


    [I]hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund...

    ..Now what do you think of that? It is a downloadable book!

    This really blew my mind. I would rather the person had emailed me and ask me for a free copy for whatever reason that try such a gimmick.
    That's an acceptable request. Lots of reasons why a wrong card was used, but I'd be happy to refund with no question.

    He could be trying to rip you off, but you don't know that for sure. The best approach is to stay away from making assumptions. If this guy comes back and develops a history of refunding, I'd still refund him until I could take other action, like blocking his IP address. I wouldn't want him as a customer anyway

    Grant
    {{ DiscussionBoard.errors[768044].message }}
  • Profile picture of the author Matrick
    The software is called the virtual vault. It's great you should check it out. Besides that the excuse is ridiculous.
    {{ DiscussionBoard.errors[768076].message }}
  • Profile picture of the author GoldTrack
    Your guarantee gives you your answer really - doing anything else jeopardises any future back end sales you may or may not have with this customers I would guess
    {{ DiscussionBoard.errors[772112].message }}
  • Profile picture of the author SKWeaver
    Deadbeats can be creative critters, can't they! I'd refund the money and move on. Like others have said, this type of person isn't going to be able to do anything productive with the information, anyway. It's just a cost of doing business... but irritating as all get out!
    {{ DiscussionBoard.errors[772265].message }}
  • Profile picture of the author marley
    It is human nature. for every 499 decent customers on ebay you always get the odd lunatic. I once had a negative from a non payer along the lines of "I'm still waiting for an address to send the cheque to" even though the listing stated cheques were not accepted. I just thought to myself well, enjoy your wait pal.

    I must confess i did have a letter from a regional trading standards office who had taken up a complaint where a buyer was given only a partial refund. However, i suspect the trading standards officer was either a friend or relative of said complainant and nothing ever came of it. It was just bully boy tactics designed to fraudulently obtain a refund.
    {{ DiscussionBoard.errors[1880320].message }}
  • Profile picture of the author TelegramSam
    We had a person ask for a refund once, and she said she forgot that she was going on holiday soon and needed the money back as otherwise she wouldn't be able to go!

    OMG.
    {{ DiscussionBoard.errors[1880622].message }}
  • Profile picture of the author Allen Payne
    That's a weird email.I got a similar one when i sold and ebook saying: please send me a refund coz this product is not for me. The weird thing was that i got his email 10 minutes after he bought it and my ebook had 50+ pages. I bet he didn't even open it.
    {{ DiscussionBoard.errors[1880633].message }}
  • Profile picture of the author Gene Pimentel
    "hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details."

    Reply: I sent you the wrong book using the wrong download link, so we're even. I would be happy if you could grant me some extra payment, and I'll send you the right one.

    On a serious not, just refund and don't let it bother you. Keep track of people who request refunds and if they do it more than once, communicate with them and let them know you're keeping score. Ban their IP for future purchases if necessary.
    {{ DiscussionBoard.errors[1880662].message }}
  • Profile picture of the author JayXtreme
    Yup..

    Give the refund... no questions.

    They obviously really wanted your product. You're in a position to help them. Be happy about it.

    Jay
    Signature

    Bare Murkage.........

    {{ DiscussionBoard.errors[1880711].message }}
  • Profile picture of the author AFD
    Originally Posted by yesacpow View Post

    Hey warriors,

    How is it going?

    I just got up and checked my email for one of my niche products and I came across an email with the subject: refund

    So when I opened the email, it goes like this:

    ----------------------
    hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details.

    .......


    -------------------------

    Now what do you think of that? It is a downloadable book!

    This really blew my mind. I would rather the person had emailed me and ask me for a free copy for whatever reason that try such a gimmick.

    anyways hope everyone has a wonderful day today.
    How about a response like

    "I'm sorry but I think you spent to wrong acocunt as I cannot find your transaction details".. LOL


    Worst refund message I get....

    "I did not learn from your ebook.. I don't understand why others are claiming in forum they are making money out of your product but me, not. Please refund. I will try to figure out as soon as I receive my money from you what really went wrong"...

    LOL
    {{ DiscussionBoard.errors[1880724].message }}
  • Profile picture of the author WD Mino
    I had a customer send me a refund request saying paypal had switched policies I went to paypal to do the refund for the transaction number and what do ya know it wasn't even mine LOL
    now that is some funny stuff right there
    -WD
    Signature

    "As a man thinks in his heart so is he-Proverbs 23:7"
    Coming Soon http://graphicsdon.com

    {{ DiscussionBoard.errors[1882691].message }}
  • Profile picture of the author LandoFormosa
    if it's a gimmick, it's not a very clever one, i guess... LOL
    {{ DiscussionBoard.errors[1882752].message }}
  • Had this one a few times now but it's priceless when they actually e-mail us the PDF and tell us they are sending the book back and to refund them immediately.
    {{ DiscussionBoard.errors[1883030].message }}
  • Profile picture of the author Glenn Leader
    I recently had a refund demand for one of my ebooks because the buyer was too
    lazy to read it, and only ever buys software, his words, not mine. He didn't even
    read my salesletter properly, otherwise he would have discovered my refund policy...
    and no, it's not a no questions asked one.

    Glenn
    {{ DiscussionBoard.errors[1883405].message }}
  • Profile picture of the author activetrader
    Fraudulent refunders... the sore subject.... I have had all kinds of excuses... some of them:

    - I was just browsing your site yesterday and did not realize that I accidentally bought your book until it showed up on my statement today... could you please refund?

    - I bought the wrong book by mistake... I wanted your other book... could you please send me your other book since I already paid? The book I want instead is so and so.... oh and after receiving the 'correct' book they immediatelly call ClickBank and say "I contacted the vendor regarding ... the wrong book.... they have not respond to me.. please refund my card...'

    - I did not realize that the book will not be mailed to me... could you please refund my card...

    - I can't download the book on my computer... could you please refund my card? And after being the book sent with a note 'here is the book attached... you can open it from another computer or any computer you get access to'... they respond HOW DARE YOU NOT GIVE ME MY MONEY BACK? I WILL COMPLAIN TO MY BANK! GIVE ME MY MONEY BACK OR ELSE"

    Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.
    Signature

    Me

    {{ DiscussionBoard.errors[1883463].message }}
    • Originally Posted by activetrader View Post


      Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.
      What difference has that made for you ?

      CB instantly refund on customer demand, they don't wait to hear the vendors side of the story.

      Are you saying CB reverse refunds based on your comments to their "refunds" department?

      How are you contacting this refunds department?
      {{ DiscussionBoard.errors[1884971].message }}
    • Originally Posted by activetrader View Post

      Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.
      Oh please, Clickbank won't move a finger to fight a refund dispute. They simply issue the refund and that's the end of the story. They don't even care for serial refunders nor they block their credit cards. I've had one guy who's purchased EVERY single of my products and he's refunded them all, yet Clickbank won't block him out of the system.
      {{ DiscussionBoard.errors[2021362].message }}
  • Profile picture of the author YanKirby
    Just another day in the office brother. Jesus knows how many times I was asked for a refund saying....

    "Gee, I thought this was an actual book. I didnt know exactly what was an ebook so i bought it. Please give me my refund"
    {{ DiscussionBoard.errors[1883838].message }}
  • Profile picture of the author Shaun Lee
    Just offer the refund.

    One unsatisfied customer can kill your reputation. Besides, it's not like that ONE sale is your everything. I mean, it's just ONE sale.

    -Shaun
    {{ DiscussionBoard.errors[1884995].message }}
  • Profile picture of the author thetrafficaddict
    If you have a guarantee on your sales page that says "No Questions Asked", then you better honor it. It's your word and reputation on the line.

    It really doesn't matter if the other person isn't being ethical, at least you are. In this business, integrity goes a long way.
    Signature

    {{ DiscussionBoard.errors[1885060].message }}
  • I just stumbled onto this thread, but I have to say from a buyers point of view: I buy, implement and I'm seriously disappointed at least 80% of the time. Most of the WSOs here on the forum are just plain fraudsters hoping nobody will implement and find out until they've made their $1,000 and move on. Sometimes you ask a direct question and they ignore you over and over, just waiting until they make their bucks and can change their ID for the next round of WSOs. Now, having said all that, I would like to thank people like Jay Extreme, and thetrafficaddict for always over delivering, answering every question in detail, and in Jays case being on his list is a free education as well.
    I'm sure there are more people here like those two (trafficguyclaude, Marian, Kenny Cannon, Jeremy, etc.) and my hat is off to them as well.
    Stef
    {{ DiscussionBoard.errors[2020592].message }}
  • Profile picture of the author jbsmith
    If you are selling online long enough, you will certainly see some great ones!

    I have a very low refund rate, but still there are some really entertaining ones.

    This week I received one that read "I need a refund because there is just too much to learn here...I really don't want to put that much work into it!"

    Hmmm....

    Okay - now that person is destined for success!

    Oh well, for every one like that there are 60 others that are satisfied, so can't complain.

    Jeff
    {{ DiscussionBoard.errors[2020617].message }}
  • Profile picture of the author Doolder
    That's quite an incredible excuse indeed, but unfortunately there will always be people like that...
    {{ DiscussionBoard.errors[2020782].message }}
    • Profile picture of the author Hanz
      I've been in the same position as the customers feeling cheated and wanting refunds. I understand a lot of their grief. I personally paid a lot of money for a reputable Warrior's SEO services only to see zero results. No work was ever done. When I demand my money back, I keep getting the "Oh, I'm just waiting for the funds to come into my paypal before I give you your refund."
      And then I wait and wait and still "Oh, I contacted paypal and they said it'll be in my account within 48 hours!"
      I contact a week later and still, "The funds haven't come through yet, I'll have to see what's going on!" :rolleyes:
      Sometimes the fault is not on the customer making excuses. It's the seller who stole your money and is hoping you would just go away and die. LOL!

      There are just as many sellers out there making equally stupid excuses in a way to avoid refunding.
      Signature
      All The Hottest eBooks, Graphics, Software, Videos, Audios, SEO Reports & Articles You Want with PLR ~ New Products Added Daily in Super Hot Niches! ~ Sign Up to PLR Assassin Today
      {{ DiscussionBoard.errors[2020806].message }}
  • Profile picture of the author Underground SEO
    thats quite a bad excuse, sad that people just take advantage of the money back guarantee.
    {{ DiscussionBoard.errors[2021031].message }}
  • Profile picture of the author Imran Naseem
    Banned
    I would not bother replying to him. People like that do not deserve an email.
    {{ DiscussionBoard.errors[2021376].message }}
Avatar of Unregistered

Trending Topics