There, I got THAT out of my system.
I am paying a hefty monthly fee for a dedicated server with hostgator. For the 2nd time in 1 week, my server is experiencing a LOT of downtime as a result of maintenance hostgator performed.
When I notified them of my server being down earlier today, hostgator told me that they had "scheduled network maintenance" to "keep network outages from occurring" and that they KNEW this maintenance might cause a "brief period of downtime."
However, they never notified any of their hosting clients (myself included) about this scheduled maintenance that could affect our servers.
Unfortunately, the maintenance which should have only cause a "brief period of downtime" went very wrong... my server has been down more than it's been up for the past 8 hours... with no end in sight.
At this time, I am seeking other hosting solutions.
It's bad enough the amount of downtime I've experienced this past week. However, it's INEXCUSABLE that hostgator never notified their clients of scheduled maintenance that could affect their servers. If they had, I could have then notified my own clients. Instead, this is making me look very bad to my clients... and I don't even have a way to inform them of the issue b/c I have no email or support desk capability while my server is down.
If anyone here knows of an affordable alternative to hostgator, I'm open to suggestions. My criteria would be:
- Good uptime statistics
- Good communication w/clients re: server maintenance
- responsive support
- managed dedicated server
- fast server
Thanks for any input you can provide.