|We guarantee that your site will be up 99.9% of the time we host it. This guarantee includes both network and server failures. If your site isn't up 99.9% in any one month we will issue a service credit to your account for the month.|
I contacted Hostgator last night using their support email address (support@) and stated that I would like my monthly fee credited in line with their guarantee. I received the credit this morning.
Just thought I should let those of you know that you can and should get credit for your months hosting if you have also been affected by this problem.