Get Your Money Back from Hostgator...

Feel bad? They should bloody feel bad for selling themselves to EIG and telling customers they are receiving an "upgrade" to new servers when they are getting a downgrade.

I haven't had an account with them in months and I got the same. $150+$150 more if I load $50.

I was 2 months into a 6 month shared plan. I asked for a prorated refund since I was past the 45 days and had used them before... They ended up refunding my whole 6 months instead of just 4.

It took about 24 hours for the first ticket response and 50 more hours for the second when it was canceled and refunded... not bad.

I have no idea why people respond to a thread without reading the OP!


@Will, good on you for requesting a refund that was rightfully deserved.

There; fixed.

I don't think a few hours of downtime in a couple years is a horror story.

Probably? :p

Yes, I only noticed about 2 hours on my dedicated but that's only when I was watching. I really should have an alert system setup but don't as yet. So it could have been longer and definitely know others who were closer to the figure you mentioned. If you are running a launch or even an advertising campaign, it can mean a lot of wasted money. Not to mention those of us just running the average business where even short outages like this can result in a lot of support requests that cost us time and money to answer.

Yep, I have to give them credit for that. I was expecting some canned response saying it wasn't their fault, etc but was delightfully surprised when they replied apologizing and with a credit to my account.

Things like this happen. It's how people/companies deal with it that really counts. I am still looking at other alternatives because it hasn't just been the recent outage, my sites, etc have been noticeably slower since the recent changes. But I do have to give them credit for honoring their uptime guarantee.

I'm feeling the same way since I've been with them for 8+ years now. I'm going to suck it and see but I have already looked at other options so I know exactly where to go and how much it's going to cost if something like this happens again.

Have you noticed any chages in their support services over these years? Like delayed answers to your questions or something like that. thanks.

Thanks Will.. My sites were down too... I "will" take your advice and get my account credited.. I was so busy.. I didn't think about that..

A couple I have heard good things about and am looking into are:

Liquid Web
Wired Tree

I switched from opencart to Arvixe. Took a while to get used to. But, support is top notch so far. And they're way more friendly with opencart.

Those who were most affected like the person with two days of downtime - seem the most understanding of the problem.

It you have a brick and mortar business you can be closed by fire or flood or power outage....and you can be temporarily closed online by a server outage. The uptime these days is pretty amazing compared to a few years ago.

kay

EIG -- Endurance International Group -- acquired them in June 2012. Over the past year, they've made quite a few changes. The biggest one is the migration from Texas to Utah, the "upgrade", and the subsequent crash of their network.

EIG owns 50+ hosting brands. Those are NOT individual companies, but lipstick on a pig. I explained it more in depth at WHT.

Link: http://www.webhostingtalk.com/showpo...64&postcount=6

This has happened many times now, as far back as ~2002 with Hypermart. It's happened to at least a dozen or more hosts now.

I moved all my HG sites over to Stable Host. Read some good things about them here and liked their features/plans. Migration took just a few hours.

And for the guys that need more than shared hosting, I'd recommend WiredTree for a VPS or dedi. I moved to them from Beyond Hosting last month, and their entry level VPS was cheaper and faster than the one I had at BH.

Really happy with them so far.

Yes! Bluehost is part of EIG.

See whole list:
Endurance International Group - Wikipedia, the free encyclopedia

2slick.com[11]
AccountSupport[6][11]
A Small Orange[14]
ApolloHosting[11]
Berry Information Systems L.L.C.[11]
BizLand[1][4][6][11]
BlueDomino[6][11]
Bluehost[10][15][16]
Dollar2Host[11]
Domain.com[6]
DomainHost[6][11]
Dot5Hosting[6][11]
Dotster[1][6]
easyCGI[6][11]
eHost[6][11]
EntryHost[6][11]
FastDomain[10][17]
FatCow[4][6][11]
FreeYellow[4][6][11]
Glob@t[6][11]
Homestead[3]
HostCentric[6][11]
HostClear[18]
HostGator[1][15][19]
HostMonster[20]
hostwithmenow.com[11]
HostYourSite.com[6][11]
HyperMart[4][6][11]
IMOutdoors[6][11]
Intuit Websites[3][21]
iPage.com[6][11][21]
IPOWER/iPowerWeb[4][6][11]
JustHost[22]
MyDomain[6]
MyResellerHome[11]
NetFirms[6][23]
Networks Web Hosting[6][11]
Nexx[24]
PowWeb[4][6][11]
PureHost[4][6][11]
ReadyHosting.com[6][11]
Saba-Pro[11]
SEO Hosting[25]
Southeast Web[11]
Spry[6][11]
StartLogic[6][11]
SuperGreen Hosting[26]
USANetHosting[6][11]
VirtualAvenue[4][6][11]
VPSLink[6][11]
WebHost4Life[6][11]
Webstrike Solutions[6][11]
Xeran[6]
YourWebHosting[11]
Source:
Endurance International Group - Wikipedia, the free encyclopedia

I've been with HG with a dedicated server for about 4 years, and they have always stayed within their up-time guarantee until this recent issue.

In those 4 years I've not seen any change in server speed, and their support is exceptional.

When I sent a support ticket the other day asking for a hosting credit under their up-time guarantee, it was processed immediately.