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Sold a site and 2 weeks later I get a paypal dispute. Help please

by jasonallvall
10 replies
Hello Everyone,

2 weeks ago I sold a website to a buyer. The website domain name has been fully transferred and he is now the owner of the site. Last night I receive an email from paypal to say the buyer has opened a dispute and wants a refund. The money has been frozen on my paypal account until this matter is resolved.

I then receive an email from the buyer stating that the site is harder to run/get clients than he thoughts and its best that he gets a refund and walks away!!!!!

Could anyone help me with what rights I have to ensure firstly I win my Paypal dispute and secondly the buyer has to realise you cannot buy peoples websites, try them out and then decide you want a full refund 2 weeks later!

Also just to mention when you transfer a domain name, that domain cannot then be transferred for another 60 days! So he will be holding onto that too!

Let me know your thoughts.
#dispute #paypal #site #sold #weeks
  • Profile picture of the author kaviar378
    do you give earning guarantee?
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    • Profile picture of the author jasonallvall
      No Earning guarantee, the only guarantee which was included and signed was outlining what the buter got and the time frames, of what all has been completed.

      Transfer of Domain and website

      The website has made sales too under the new ownership.

      Very shocked to receive the email and paypal dispute
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  • Profile picture of the author garmahis
    Just provide as many details as possible in support of your case to PayPal. It's better if you can cite any agreement you signed with the buyer or at least emails exchanged. Good luck!
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    • Profile picture of the author jasonallvall
      I have all email correspondance and even and email from the buyer saying this is harder than they thought!

      Running a website is not as easy as people think but thats no excuse to agree to buying, paying and then wanting your money back two weeks later.

      Am i right?
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  • Profile picture of the author sbucciarel
    Banned
    I would escalate it to a claim and show the domain transfer (screen shot of whois), show screenshot of listing with him as buyer and screenshots of all communications with the buyer. I won one like that where the buyer filed a dispute after receiving the domain and website.

    Or you could tell him you will give him a refund after he transfers the domain back to you. All you need is an account at the same registrar that the domain is registered in and he can push it to you. You do not have to wait any time to push domains from one account to another within the same registrar.
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  • Profile picture of the author rosetrees
    Get the site back. Tell the buyer and Paypal you will refund in full when the site is safely back in your ownership. (then watch in case you need to send any DMCAs if he's copied the content)
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    • Profile picture of the author jasonallvall
      I was selling the site for a reason as I am funding a new project. As a result I need the funds and they have already been spent.

      This is why its such a shock that the buyer has done this. The only option for me is to win this case so i need to ensure I have everything in place.

      My only concern is that Paypal do not have a safety net for digital goods so i will take everyones advise and provide them with EVERYTHING so they can see the truth
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  • Profile picture of the author jasonallvall
    Just to update everyone, Paypal decided in my favour and the funds were released. Thank you everyone for your help
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by jasonallvall View Post

      Just to update everyone, Paypal decided in my favour and the funds were released. Thank you everyone for your help
      Glad it worked out that way for you.
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  • Profile picture of the author tripleinfity
    Banned
    [DELETED]
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    • Profile picture of the author Sid Hale
      or...

      Originally Posted by tripleinfity View Post

      what sucks is truthfully, you can buy a website and then ask for a refund.. you used paypal wich protects the buyer more than the seller..best thing to do is get the domain transfered back before you give him the money, and call it a wash. or you could lose both...also contact paypal for is his info so you can sue him if he tries and steal it... i hate to say it bubba, but your between a rock and a hard place.. call paypal, get someone on the phone and explain the situation, they will tell you the same
      You could read the thread before providing a response that just doesn't apply.
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