My web host is sabotaging me!

by Fred Sanders 29 replies
I never thought I would have a problem like this on this scale. My site has grown too big for my web host to handle and they have been hinting (not in a nice way) for me to move.

My site finally hit viral status and has grown within two months from under 10 gb per month to nearly 100 gb per month. My web host (one of those "unlimited bandwidth" packages that I signed up for many years ago) has been giving lots of problems recently.

As a result I've experienced frequent down times and I suspect lower priority support. They have even tried to sabotage my website, e.g.:

1. by constantly suspending the website due to reports to Spam Cop caused by affiliates who spammed and included an affiliate link back to my website (the mails weren't even coming from my server)

2. removing permissions for a PHP file due to "excessive CPU consumption" and thus preventing the whole site from functioning

Please help -- Every hour of downtime causes my affiliates money because some have paid advertisements. I need to move fast and need an honest recommendation on a web host that has a genuine and flexible plan (I'm looking at 200 gb/month for now).

Thanks,

Fred
#main internet marketing discussion forum #host #sabotaging #web
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  • Profile picture of the author Kim Standerline
    Originally Posted by Fred Sanders View Post

    I never thought I would have a problem like this on this scale. My site has grown too big for my web host to handle and they have been hinting (not in a nice way) for me to move.

    My site finally hit viral status and has grown within two months from under 10 gb per month to nearly 100 gb per month. My web host (one of those "unlimited bandwidth" packages that I signed up for many years ago) has been giving lots of problems recently.

    As a result I've experienced frequent down times and I suspect lower priority support. They have even tried to sabotage my website, e.g.:

    1. by constantly suspending the website due to reports to Spam Cop caused by affiliates who spammed and included an affiliate link back to my website (the mails weren't even coming from my server)

    2. removing permissions for a PHP file due to "excessive CPU consumption" and thus preventing the whole site from functioning

    Please help -- Every hour of downtime causes my affiliates money because some have paid advertisements. I need to move fast and need an honest recommendation on a web host that has a genuine and flexible plan (I'm looking at 200 gb/month for now).

    Thanks,

    Fred
    Fred

    Why don't you get your own server, pacific rack are very good

    No problems then

    Kim
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    • Profile picture of the author Erum Munir
      Usually when they say unlimited everything, it really does not mean unlimited.

      Best option is to either go for a VDS package or if your website requires more resources then a dedicated server. LiquidWeb is a good option. Good price - managed server and they are always ready to help.
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    • Profile picture of the author Fred Sanders
      Kim, it's the cost... A dedicated server will cost me $100 per month at least whilst Godaddy about $4 per month.
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      • Profile picture of the author Kim Standerline
        Originally Posted by Fred Sanders View Post

        Kim, it's the cost... A dedicated server will cost me $100 per month at least whilst Godaddy about $4 per month.
        Cost you more than that Fred, and if you're hosting with godaddy no wonder you're in trouble (shudder)

        At the end of the day, you get what you pay for

        Cheers
        Kim
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        • Profile picture of the author Erum Munir
          If cost is an issue then VDS (virtual dedicated server) might be a better option for you. It is a step better than regular shared hosting.

          At the very least I'll suggest changing hosts from GoDaddy to a better one.
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          • Profile picture of the author Sirius Lin
            There is no such thing as "unlimited" in webhosting. Because if there is, I, too, will love to own one of these "unlimited" harddrives

            May I suggest visiting Web Hosting Talk - The largest, most influential web hosting community on the Internet ? Lots of honest reviews there on just about every webhost on the planet. And there's a special offers section as well.

            ~ Sirius
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          • Profile picture of the author Fred Sanders
            Just to clarify - Godaddy isn't my current host, it's one that I'm considering (I guess not anymore)
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            • Profile picture of the author derekwong28
              Fred, everything you said points to the need of a dedicated server or a VDS at the minimum. If you are serious about your business, you should not consider a $4 or any shared hosting plan. If there are complaints from spamcop, many webhosters will shut you down because it is not worthwhile for them. If you are on a dedicated server, they tend to allow you more leeway.

              -Derek
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            • Profile picture of the author peteinoz
              Firstly, fred, its a problem a lot of people would like to have on here

              If you want to run a serious business and provide a stable platform for your affiliates, you need to get reliable hosting mate.

              200 gigs is cheap these days, though get a plan that will account for it.

              check out the VPS on hostforweb.com very cost effective and great support..

              tell your support, you'd be happy to move if they move the domain for you, its very easy when you know how.. Im assuming you dont.. will save you some hassle..

              Cheers

              Pete
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            • Profile picture of the author Josh Anderson
              Kim, it's the cost... A dedicated server will cost me $100 per month at least whilst Godaddy about $4 per month.
              If you have a "viral" site why are you worried about paying $100 or even a few hundred a month?

              You aught to be more worried about how much money you are going to loose or how the perception of your clients will impact the longevity of your service because of cheap and unreliable hosting.

              Most shared hosting solutions limit mysql queries and bandwidth consumption... even if they do say "unlimited" or make promises of huge amounts of bandwidth. They generally monitor the amount of requests you have coming in and companies like Godaddy block your site if you have more than 50 simultaneous connections coming in. Others will shut you down if you are hogging most of the pipe (many shared servers are only on a 10mbps pipe).

              If you are serious about running a good service for your clients you need to bite the bullet and get a good dedicated server from a reputable hosting company.

              SoftLayer Technologies, Inc. and Dedicated Servers | Managed Hosting & Managed Server Hosting - The Planet are what I would recommend looking at.
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              • Profile picture of the author Michael Shook
                I have had great success with SLHost.com
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                • Profile picture of the author Asher
                  Hi, pardon my ignorance but would HostGator be a good solution to something like this?
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                  • Profile picture of the author Kim Standerline
                    Originally Posted by neonerai View Post

                    Hi, pardon my ignorance but would HostGator be a good solution to something like this?
                    no no no no no no no no no no

                    I can repeat that if you wish lol

                    Hostgator are terrible at the mo, (even with their dedicated stuff)

                    Zoom may be a good option, but def not on shared

                    Kim
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                    • Profile picture of the author Nightengale
                      For what it's worth, I've been having a problem with my current host too (althought not on the scale the OP is having). I came here looking for a new host and Kim has been very helpful in helping me get set up. She seems very knowledgable as well.

                      Michelle
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                      • Profile picture of the author vtaylor
                        Hi,

                        Sorry to hear you're having webhosting problems, real bummer! I've used my share of webhosts, too, so I understand your pain. I have to agree with others, GoDaddy is NOT the way to go unless you want to add another level of headache. Best to skip HostGator, too, since you are already experiencing the issues they like to shut you down for.

                        I run my various sites on two different webhosts:

                        • I use Dreamhost for several including my personal site. I've used them for about 3 years and pay roughly $9.95/month (for unlimited number of domains). They have a proprietary control panel, useable but definately not cPanel if that's what you're used to.

                        • I also use JaguarPC where I have a reseller account so I can set up sites for my clients on a webhost that uses cPanel (so they can eventually learn to maintain their own stuff). JaguarPC Reseller (so you can host lots of sites) is the best choice for you if you are not a developer, geek or tech-head.
                        If a dedicated box is out of your budget, you could opt for a VPS (virtual private server). With a VPS, you have more control -- root access, resources dedicated to just your server, your own allotment of memory. Expect to pay somewhere around $30-40 month. (You'd have to be reasonably technically proficient, but expect tech support to help you out quite a bit.)

                        Hope you find a new host soon!

                        Vernessa
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                        • Profile picture of the author dbh
                          I agree with everyone ^^^ who says that you get what you pay for. FWIW I've been with Pair Networks since mid 2000 with no problems at all.

                          - Darrell
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              • Profile picture of the author Kim Standerline
                Originally Posted by Josh Anderson View Post

                If you are serious about running a good service for your clients you need to bite the bullet and get a good dedicated server from a reputable hosting company.

                SoftLayer Technologies, Inc. and Dedicated Servers | Managed Hosting & Managed Server Hosting - The Planet are what I would recommend looking at.
                Definitely

                Worse thing you can do is penny pinch with the basics.

                I suspect if you go on shared hosting, they will soon be asking you to leave if you're hogging bandwidth.

                Kim
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  • Profile picture of the author Eric Lorence
    I've seen Virtual Private Server packages for around 50 a month, about the cost of a standard cable bill.

    Reseller packages can be had for about $20 per month. (But you do not need to "resell")
    just pay for the extra resources.

    There are worse problems to have, after all, you're "making it!"

    For anyone else, don't expect to build and keep a high traffic and income site on 4, 8, or even 20 dollars a month. fuggetaboutit!

    You will have nothing but problems eventually. It DOES take money to make money, even in IM.

    Try to find a "Data center" host and not just another reseller piggy-backing on a bigger host.

    Hostgator has not caused me any problems, but opinions vary.

    Good luck and congratulations at your new found success!
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    • Profile picture of the author vtaylor
      Hi Michael Silvester,

      I wasn't aware I was spamming affiliate links in the forum. Like others, I was trying to be helpful and share my own experiences. I do try to follow any forum rules; my apologies if links in my posts have broken forum rules.

      Vernessa
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      • Profile picture of the author KenJ
        I have had 3 sites suspended with HG because they say the has been phishing activity on their hosted sites. So I have no sites there. I cannot change them, move them or do anything else with them.
        So 2 months of daily work has gone to nothing. Worst of all they can't or more likely will not talk to me. 1 week and counting since I submitted a support ticket.
        So back to the rule. Do not trust anyone and do not puit all your eggs in one basket
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  • Profile picture of the author devan
    There is no such thing as unlimited bandwidth or unlimited webspace - thats just a sales gimmick to "hoik" people in. They never really expect you to have a website greater than a few gb. They just say it for comfort.

    So when your site gets big..and it sounds like it has big problems occur with the server because its shared out between thousands of differnt websites.

    I recommend you go and get a dedicated server.
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  • Profile picture of the author pjs
    First off, if you are moving that much traffic you need your own server. That usually runs around $100/mo. I pay $100/mo per server and get 1tb of transfer.

    Also, those "unlimited" packages are just over selling in the swamped web hosting market. 99% of users never come close to using their full package so web hosts stuff 700+ domains on a single server.
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    • Profile picture of the author TheRichJerksNet
      Fred,
      To begin with there is no such thing as unlimited bandwidth, thats a false marketing tactic that was dreamt up by some mail room clerk that kissed the boss' daughter all the way to vice president...

      Move dude.. hostgator has dedicated servers starting at $147.00 per month + 20% discount right now I think. They will even move your site for you free. If you are generating that amount of traffic and your site has grown then $147.00 a month should be easy.

      GoDaddy has out of date servers that are not secure.. Go with a trusted host that does run up to date software and monitors their servers. Web Hosting, Reseller Hosting, and Dedicated Website Hosting w/ cPanel - HostGator - (no affiliate link)..

      I have 2 servers from them and not one single problem since I have been with them.

      James
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  • Profile picture of the author seasoned
    Originally Posted by Fred Sanders View Post

    ...
    I've experienced frequent down times and I suspect lower priority support. They have even tried to sabotage my website, e.g.:

    1. by constantly suspending the website due to reports to Spam Cop caused by affiliates who spammed and included an affiliate link back to my website (the mails weren't even coming from my server)

    2. removing permissions for a PHP file due to "excessive CPU consumption" and thus preventing the whole site from functioning

    Please help -- Every hour of downtime causes my affiliates money because some have paid advertisements. I need to move fast and need an honest recommendation on a web host that has a genuine and flexible plan (I'm looking at 200 gb/month for now).
    They had every right and an OBLIGATION to do that! Kim Standerline is RIGHT! ****YOU**** sabotaged THEM! They were merely defending themselves. FORGET about other plans! GET A DEDICATED SERVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

    BTW you should probably look into that PHP file!

    Steve
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