This Email Makes Me Want To Gouge Out My Eyes…

by JonnyAndrews 28 replies
Does anyone else find this sort of email frustrating?

(Names have been changed... obviously)

Subject Line: Giving Up!

Hi Jonny:

I'm asking for a refund for all the monies I have paid for a product I'm no longer interested in using. It's just plain too hard. I don't believe I can ever conquer the fundamentals of your product or anyone else's...nothing personal, believe me. I have tried to follow the guidelines, to no avail. I can't stand it any longer, I'm just plain giving up. I'll stick to what I know and the heck with this internet making money stuff. I am requesting a refund from all of the products I have purchased which must amount to over a $1000.00 which I can ill afford as I am a retired person on a fixed pension. I believed the hype, simply put...but I don't have the where-with-all to pull it off.

Thank you for your attention in this matter.

Brenda Bigglesworth
#main internet marketing discussion forum #email #eyes… #gouge #makes
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  • Profile picture of the author lakshaybehl
    Jonny...

    there are winners, and then there are losers.

    But there are people that never want to take action because they will never be able to call thjemselves winners. Simple because they hate taking action and think of everything as hype.

    Refund his money (or her) and let them go....
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    • Profile picture of the author JonnyAndrews
      From lakshaybehl

      there are winners, and then there are losers.

      But there are people that never want to take action because they will never be able to call thjemselves winners. Simple because they hate taking action and think of everything as hype.

      Refund his money (or her) and let them go....
      Indeed and already done.

      It's just frustrating to see people do that sort of stuff... Sad really. Reminds me of my friend who just turned down my offer to help him build something so he could save his house from a tax sale.
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      • Profile picture of the author zerofill
        Remember...There are people that are just content with existing...
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        • Profile picture of the author Ricter
          Originally Posted by zerofill View Post

          Remember...There are people that are just content with existing...
          Like Zen masters you mean?
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          • Profile picture of the author zerofill
            Originally Posted by Ricter View Post

            Like Zen masters you mean?
            Actually I meant more like looooosers lol

            They are just happy with existing...have no drive or wants to make themselves or their situations better.
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          • Profile picture of the author Roy Carter
            Ricter - Lol

            Jonny, you'll get these sort of guys occasionally. It's inevitable if you are in IM. Just refund and move on mate.

            Roy
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        • Profile picture of the author JonnyAndrews
          Zerofill
          Remember...There are people that are just content with existing...
          True. Soooooo true. And I guess it wouldn't bother me so much except for the "I'm going to quit" part. Has nothing to do with the sale... hell, people refund stuff all the time!

          But what gets me is the total quit. It's the "I once had hope but now am accepting failure" statement. I've had lots of people tell me they're perfectly happy with their jobs, or their lives... and I think that's fantastic.

          Would never want to begrudge a person their joy or contentment. Isn't that what we're all striving for?

          I just think that's a whole different story from those who just give up. And especially with this email because she said "I still believe the hype" she just doesn't think it's for her.

          Ick!
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          • Profile picture of the author zerofill
            Originally Posted by JonnyAndrews View Post

            But what gets me is the total quit. It's the "I once had hope but now am accepting failure" statement. I've had lots of people tell me they're perfectly happy with their jobs, or their lives... and I think that's fantastic.

            Would never want to begrudge a person their joy or contentment. Isn't that what we're all striving for?
            Exactly...if you make enough money and enjoy your life and don't have to worry from day to day....then sounds like you have won and are all set. However this woman sounds more like someone that was desperate to make her life better but gave up...Some people are like that and nothing will change them...They are either like I said...content with existing...or have no drive.

            Back when I had a computer shop I had a guy working there part time(1 day a week)...couldn't even show up half the time. I paid him to go to Rent A Centers and restore computers that were returned. I gave him $25 per restore. (Each system had a restore disk I made) YOu simply put the disk in...go to the next one. Guaranteed 10 computers to do and no more than 1 to 2 hours tops...Dude was on welfare...lived in a trailer he bought for $300....and couldn't show up like 1 day every week at a Rent A Center store to do them...They had to pay $35 a pop...and I gave him $25 of it...WTF lol....This is back in like 99...
            So if you could show up...at a store...restore their computers with a damn CD...like literally 10min a computer...do nothing but sit there and watch basically...make a minimum of $250 for no more than 2 hours of work...would you do it if you were living in a $300 trailer and on welfare?

            He managed to show up on time the first 2 times...and eventually never bothered...he got enough money to buy parts he wanted for his computer to play friggin MMORPGs....

            So yeah...people amaze me all the time...or I should say they don't really amaze me anymore. I think I seen it all heh.
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  • Profile picture of the author Kevin Birch
    Originally Posted by JonnyAndrews View Post

    Does anyone else find this sort of email frustrating?

    (Names have been changed... obviously)
    Problem is this this person may have given his / her last buck on a stream of promises and he [or she] is getting a verbal bashing by his / her spouse / credit card company / bank manager for buying stuff that in reality they cannot afford.

    If I had felt the lash of my wife's tongue, I too would be asking for a refund.

    Unfortunately, I think there will be more and more of this type of mail happening in such a c**p economic climate that we find ourselves in.
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    • Profile picture of the author JonnyAndrews
      Kevinb

      Problem is this this person may have given his / her last buck on a stream of promises and he [or she] is getting a verbal bashing by his / her spouse / credit card company / bank manager for buying stuff that in reality they cannot afford.

      If I had felt the lash of my wife's tongue, I too would be asking for a refund.

      Unfortunately, I think there will be more and more of this type of mail happening in such a c**p economic climate that we find ourselves in.
      oooooo... didn't think of that. You have a very solid point.
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    • Profile picture of the author BIG Mike
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      • Profile picture of the author JonnyAndrews
        BIG Mike

        I'm going to assume that you have some sort of refund policy already in place. That said, forgot about the reasons why the refund is requested - if it's inline with your stated policy, just refund them.

        At Incansoft, we have a no questions asked 60 day refund period for precisely that reason. There's no need for excuses or an explanation - we just refund and move on.
        Oh yea, it's a clickbank product on this one so there's no problem and I already took care of it. The point I'm making has nothing to do with the refund... seriously... I'm not going to miss the sale or anything!

        It's the fact this person took the time to write that letter... and full on said they quit. People can refund and move on to another product... they can refund and do anything they want... but to QUIT!?!?!

        ARRRRRRRRRRGGGGGGGGGGGGGGHHHHHHHHHHHHHH!!!!!

        Hell, I'll give her the money back x2 if she will just keep pushing!

        THAT is what I'm talking about.
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        • Profile picture of the author JonnyAndrews
          zerofill,

          I totally relate to that story. Back in the day I was contracted by a day labor agency to build a skilled division as an "upsell" to their existing client base. It wound up working, but after about 18,000 applicants we had to boil it down to around 50 who would actually show up and do the work.

          Just sick.

          When you're dealing with folks who truly believe in their guts the only thing they're good for is an $8.50/hr job tossing scrap into a dumpster for some recycling company it's hard to illustrate the point and or create belief in something like $16/hr - $24/hr to "oversee" the same process.

          At first we'd give anyone a shot who asked. Everybody had a story about how they were DESPERATE for work and would do anything to keep it.

          But like you said... most of them made it the first few days and stopped. I guess there's something about having to do "work" every day that just kills it for some folks.

          However there was this one guy... Miguel Moreno.

          I noticed him the second week of the project. The dude would be at the spot at 4:30AM every morning and wait in the "Bull Pen" with around 200 other guys and wait for his name to be called. Then he'd be transported to whatever sick-o job dispatch could find.

          What sold me on him at first was how willing he was to show up.

          Gave him his first ever job paying more than minimum wage.

          I should write a book called "How $16/hr Changed A Life"

          He stuck with it and did the work.

          4 months later the company hired him outright and now he's a manager.

          Being persistent and reliable saved his life.

          I'm not kidding.

          Because he kept plodding every single day he didn't have to work 2 or 3 jobs any more and his wife decided NOT to leave him because he wasn't around for the kids.

          Happy to say he's STILL married, and still getting promoted!

          So there you go... don't give up.

          Wow... was that a bit "after school special" for anyone?

          (Sorry... should have called the Lifetime network before posting!)
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          • Profile picture of the author JonnyAndrews
            BIG Mike
            You're a freaking shitweasel and about to become N/A with all posts deleted.
            HOLY CRAP! Nobody step on BIG Mike!
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            • Profile picture of the author Harvey Segal
              Surely that email would have made you want to gouge out the customer's eyes ?


              ~ Harvey
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              • Profile picture of the author Keith Boisvert
                Just for those unaware of the term, I have placed for your viewing pleasure two definitions pulled from the highly acclaimed Urban Dictionary.

                def:

                shitweasel:When there is an intense, overwhelming painful cramping in the stomach and abdomenal region that usually end results in one bent over clutching themselves in pain. Sometimes there are the noises of a weasle running around and screaming to be released, by means of diarrahea. Side effects may include: goosebumps, shivering, crying, cramping, burning of the anus, sweating, and sharting or aka shit farting.

                or

                shitweasel:Someone who is continually "pressing others buttons" just for their own amusement.

                ~keith
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                • Profile picture of the author Glenn Newsome
                  ROFLMAO--good one Keith.
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                  • It's that kind of e-mail that made me give up customer service Jonny. A couple of years ago I just decided to hire somebody else to do it and never looked back, I had to for my own sanity.

                    Based on eye gouging I would be blind and probably have moved on to my ears by now.

                    We have a 100% no questions asked refund policy, but the reasons we get, sometimes pages long, are incredible, I get my CS girl to forward me anything remarkable and some are truly side splitting or teeth clenching in equal measure.

                    I feel your pain on this one.
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                    • Profile picture of the author Michael Shook
                      I've refunded people on a 2 dollar sale just because I couldn't satnd teh sound of the whining in my ears. I would be tempted to say you find more of thes people who think they are owed something in IM, but I don't really think that is true. I think perhaps in the States anyway, many folks are victims.

                      It has been my experience that until they decide to change there is not much you can do to help them.
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                      • Profile picture of the author cottpfoc
                        the sad thing is that person is probably going to "try" some other product. and by "try" i mean they'll buy it and then go watch tv and then a week or so later they'll say it doesn't work and they want a refund.
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                        • Profile picture of the author ziffgone
                          'Course, on the flip side, if this is digital content, (ie: ebooks etc.), this person may now be pursuing their Internet Marketing ventures with $1000 to get them started.
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                          • Profile picture of the author Zach Booker
                            That's the trouble with e-books...you get your money back and keep the product...
                            And the sad part is tooo many people take advantage of this and ask for refunds when in fact they will continue to use the product.

                            Zach
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                            • Profile picture of the author Kevin Riley
                              I had a loser like this last year. Refunded about 8-9 of my products at once as he was "giving up on the Internet and going back to his other work". Most annoying was doing that many PP returns. Why can't they come up with a better interface?
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                              Kevin Riley, Kevin Riley Publishing, Osaka, Japan


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                            • Profile picture of the author Scott Ames
                              Reminds me of when I used to work in a grocery store as a kid. One lady returned a large roast, a chicken, hamburger, and some other stuff. All of it bad. Lets see, it was about 99 degrees outside,, I wonder how all that stuff went bad at the same time??

                              Another time my boss told the story of a customer that returned the bones, THE BONES!, of a turkey and said " This turkey was not good, I want a refund"

                              People are amazing.
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                              Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

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    • Profile picture of the author aggron
      Oh well that might no be his real reasons . But it is just as real as any other reason . He might have personal reasons/sob stories which you wouldn't want to hear anyways .
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