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HOw do you deal with this sort a question from a client ?

by lowriderzzz
11 replies
Recently many of my customers ask me if my product does sells well. ( i sell online info products and advices). I know its better to tell them that it sells good, without bragging about it, but I wanted your opinion on what specifically is best to say to such a reply, that will leave good impression in the client or will make a potential client more likely to buy.
#client #deal #question #sort
  • Profile picture of the author KenJ
    Hi Lowriderzzz

    I would tell them the unvarnished truth regards sales numbers. Do not inflate your success. But I would not divulge my earnings.
    Who ever is asking will still not know what happens in your after sales funnel anyway. So if you sell about 5 a week or 500 a week just stick to the truth. If you are not comfortable with this, just find a form of words that you can live with. e.g. "I do very well thank you."

    KenJ
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  • Profile picture of the author lowelly
    Originally Posted by lowriderzzz View Post

    Recently many of my customers ask me if my product does sells well. ( i sell online info products and advices). I know its better to tell them that it sells good, without bragging about it, but I wanted your opinion on what specifically is best to say to such a reply, that will leave good impression in the client or will make a potential client more likely to buy.
    You could sweeten the truth a bit and say that you are not marketing your product aggressively because you want to make sure you can be there for your customers when they need you, to keep track of their feedback and use it to improve your product. It usually works no matter the niche.
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    • Profile picture of the author lowriderzzz
      Originally Posted by lowelly View Post

      You could sweeten the truth a bit and say that you are not marketing your product aggressively because you want to make sure you can be there for your customers when they need you, to keep track of their feedback and use it to improve your product. It usually works no matter the niche.

      Actually I do exactly what you say. I tell them I don't do much advertising so far so I can keep in touch with my clients better.

      thanks
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      • Profile picture of the author TheEye
        You want to stay positive about your product.

        If you get defensive or apologetic, people will quickly pick up on this and won't buy.

        If I was asked the question, I would give examples of a couple of customers and how they benefited from the product. This technique is to give the answer to a very similar question that you are more comfortable answering.

        If they are really concerned about the answer they will direct you back to their question. If they are just being conversational they will go with the flow.

        After this start using persuasion techniques to get them back on the road to buying.

        You should try to ascertain and answer the concern that made them ask the question.

        Never lie or heavily shade the truth as this is highly likely to come back to bite you.
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  • Profile picture of the author YourOnlyWriter
    Banned
    Originally Posted by lowriderzzz View Post

    Recently many of my customers ask me if my product does sells well. ( i sell online info products and advices). I know its better to tell them that it sells good, without bragging about it, but I wanted your opinion on what specifically is best to say to such a reply, that will leave good impression in the client or will make a potential client more likely to buy.
    I think it's just common for someone to ask:
    "How much do you make per week?"
    "What's your exact conversion rate?"
    "What are the three reasons why you're different from the other person who gave me a quote?"

    Anyone loves to hear the "specifics".

    The thing is, you should know that there are just some 'trap' questions from someone who would like to mirror (my kind way of saying 'steal') your success.

    My suggestions:
    1. Gather the frequently asked questions.
    2. Group those questions as to which can be answered with 'specifics' (graphs and figures perhaps) and ones that can be answered politely in a non-specific way such as Ken's suggestion in his post.
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  • Profile picture of the author mrgoe
    Originally Posted by lowriderzzz View Post

    Recently many of my customers ask me if my product does sells well. ( i sell online info products and advices). I know its better to tell them that it sells good, without bragging about it, but I wanted your opinion on what specifically is best to say to such a reply, that will leave good impression in the client or will make a potential client more likely to buy.
    I always say something like "at this price and quality ? ar you crazzy ? of course it sells !"
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    Worked as a senior editor on ThePricer.org, experienced in financial topics
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    • Profile picture of the author Daniel Evans
      It depends whether it's a prospect who's concerned about saturation or a potential competitor.
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      • Profile picture of the author mrgoe
        Originally Posted by Daniel Evans View Post

        It depends whether it's a prospect who's concerned about saturation or a potential competitor.
        got carried away with the answer and didn`t think about people wondering about saturation, great point
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        Worked as a senior editor on ThePricer.org, experienced in financial topics
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      • Profile picture of the author lowriderzzz
        Originally Posted by Daniel Evans View Post

        It depends whether it's a prospect who's concerned about saturation or a potential competitor.
        well usually its a client or i suspect potential client. how do i know if he is potential 'competitor'
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        • Profile picture of the author Daniel Evans
          Originally Posted by lowriderzzz View Post

          well usually its a client or i suspect potential client. how do i know if he is potential 'competitor'
          It depends how relevant your sales figures are to the end client and how deep they dig.
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  • Profile picture of the author natebunger
    I just keep my answers safe but more on the positive and confident side. I don't sugarcoat it too much and I want my clients to trust me and be comfortable with me.
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