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I just got a message from 2checkout.com, what should I do now?

by wordpressmania
18 replies
I just got following message from 2checkout.com. I am just shocked. I do not know what to do. Can anyone help me?

********************************************

The following notes have been added to your account.
Please review this information and take corrective action, if needed by: as soon as possible.

Details: Our banking partners regularly review purchase activity on all accounts to ensure that fraudulent activity is kept below the minimum standards set by Visa and MasterCard. During their most recent review, your account was flagged because the percentage of your buyers that reported their transaction as fraudulent exceeded this standard. Unfortunately, due to your volume of fraudulent activity, 2Checkout will no longer be able to support payment processing on your account. In order to allow you time to find another processor, we will keep your account open until Wednesday, August 28th. Until then, you can continue processing your payments through 2Checkout. Please note that your account will be closed with read-only access as of 5pm EST on Wednesday August 28th. After we have closed your account you will still be able to review your sales information, but will no longer be able to process payments. We apologize that we must end our partnership, and hope that this time will allow you to find an alternative solution for your business needs. If you have any questions, please contact us at risk@2co.com.

Thank you,

*********************************************

It seems really frustrating. Did anyone ever faced same type of problem like mine?

P.S. My country does not have paypal so I was getting paid using 2co and now it seems will be over. I need another payment processor. What will you recommend for me?

Thanks in advance
Sabbir
#2checkout #2checkoutcom #message
  • Profile picture of the author agmccall
    Originally Posted by wordpressmania View Post

    please contact us at risk@2co.com.
    Sabbir
    Your answer is right there in your email

    al
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    "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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    • Profile picture of the author wordpressmania
      Originally Posted by agmccall View Post

      Your answer is right there in your email

      al
      I mailed them but if I need to use another payment processor I need your help to decide before it is too late. Surely I will be posting here with update notice.

      From my experience they were really good. And all my sells were done without any froud activity. But I am not sure why they are saying this. Anyway. Did anyone faced same type of problem with 2co?
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by wordpressmania View Post

        But I am not sure why they are saying this.
        That's why you need to find out, in detail, exactly what has happened and how, and why, especially if there's any risk of the same thing happening all over again with another payment processor (as there sometimes is, in such circumstances).

        Originally Posted by wordpressmania View Post

        Did anyone faced same type of problem with 2co?
        It doesn't matter much. What if they did? What if they didn't? What matters is (a) to find out the exact cause of the problem (which you don't yet know, unless you know more than you mentioned above?) so that you can assess whether there's anything you can do about it, yourself, and (b) to start trying to find another way of selling your product (ClickBank?).
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  • Profile picture of the author Alexa Smith
    Banned
    [DELETED]
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    • Profile picture of the author wordpressmania
      Originally Posted by Alexa Smith View Post

      Hi Sabbir, this is what I'd do, I think ...

      1. Reply immediately, either to the email address shown or by phone, asking them very politely to explain further exactly what they mean by the words "the percentage of your buyers that reported their transaction as fraudulent". To whom, and how, and why did they "report" that? In what way(s) did they find it "fraudulent"? Is this something you weren't aware of at all? What do you think's going on, there? (Is it a problem that might also transfer to a new payment processor/retailer?).

      2. Think about (and investigate the possibilities for) submitting your product to ClickBank, subject to clear and sensible answers to all the questions above.

      3. Think about other places where you might be able to sell your product. The others may be less appropriate and/or convenient and/or reliable than ClickBank, though. What about Fastspring, perhaps? (You probably need one that allows customers to pay by PayPal, even if you don't use PayPal yourself, otherwise you'd dramatically be limiting your market? So BlueSnap - formerly known as Plimus - won't be good for you?).

      4. Stay away from "ClickSure".

      Hello Alexa,

      Thanks for your message. I mailed them right way and waiting for their
      response. I will try to call them as well.

      I this Plimus will be good for me if 2co just closed my account ( is case ). But as you said I need to be clear why it is happening with my 2co account.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by wordpressmania View Post

        I this Plimus will be good for me
        Maybe not so good, Sabbir. Unlike 2CO and CB, I think BlueSnap (as they're now called) doesn't take PayPal payments from customers without the product's vendor/merchant having a PayPal account.
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  • Profile picture of the author bkmjet
    Considering the gravity of the situation, I'd say an email isn't enough. You should really call them to figure out exactly what the problem is. If this is the first notice you've gotten about fraudulent activity, I'd say 2checkout dropped the ball on you. They should've been proactive to help you avoid this scenario. https://www.2checkout.com/contact/
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  • Profile picture of the author wordpressmania
    You know, it is really frustrating when you do not have paypel . I know paypal itself has a lot of problem so when you do not have any paypal that means you are in big problem like mine

    I am trying to figure it out, actually I have very limited option to work with at this moment.
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  • Profile picture of the author Jack Gordon
    Let me ask an obvious question...

    Do you REALLY have NO idea why they are terminating your account?

    If so, you need to appeal their decision and make your case that, as far as you were aware, there was nothing to be concerned about.

    However, it is rare that something like this would happen without any warning. If there have been chargebacks, complaints, misrepresentations, even changes in business strategy without their approval, then you are responsible for making them lose confidence in your business operation.

    For example, even something as innocent as changing a monthly fee to an annual fee could be enough to make a merchant processor nervous about keeping you as a client.

    It may be too late to rescue this relationship, but if you are able to find a new one, you should think carefully about making policy changes that would alleviate the kinds of problems that led you here.

    Good luck.
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    Fifteen Lessons I have learned over 15 years and six businesses (or, My 1000th-Post Manifesto)
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    • Profile picture of the author wordpressmania
      Originally Posted by rocket2uranus View Post

      Let me ask an obvious question...

      Do you REALLY have NO idea why they are terminating your account?

      If so, you need to appeal their decision and make your case that, as far as you were aware, there was nothing to be concerned about.

      However, it is rare that something like this would happen without any warning. If there have been chargebacks, complaints, misrepresentations, even changes in business strategy without their approval, then you are responsible for making them lose confidence in your business operation.

      For example, even something as innocent as changing a monthly fee to an annual fee could be enough to make a merchant processor nervous about keeping you as a client.

      It may be too late to rescue this relationship, but if you are able to find a new one, you should think carefully about making policy changes that would alleviate the kinds of problems that led you here.

      Good luck.

      I did not get any prior notification or anything that can make me feel that it is my fault. Whatever it is, it just came to me with a lot of surprise. I am shocked. At first I was shocked and now I am afraid as there will be nothing like 2co that can offer same service as they do/did for me.
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  • Profile picture of the author apcsilver
    We were sent EXACTLY the same message earlier today.

    But in our case we have not had ONE SINGLE chargeback or fraudulent order in our 5 months with 2CO. Nor have we had any claims for even a refund.

    Clearly, 2co like most financial services in the USA operate under the lowest moral standards.

    I suspect vast number of other legimate online vendors received these notices over the past few day.
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    • Profile picture of the author wordpressmania
      Originally Posted by apcsilver View Post

      We were sent EXACTLY the same message earlier today.

      But in our case we have not had ONE SINGLE chargeback or fraudulent order in our 5 months with 2CO. Nor have we had any claims for even a refund.

      Clearly, 2co like most financial services in the USA operate under the lowest moral standards.

      I suspect vast number of other legimate online vendors received these notices over the past few day.
      So what should be our choice for payment processor? Oh, did you able to figure it out with 2co. I just called them and they told me that their descition is final so they must have to close my account though I asked them for more information and they told me that they will let me know more details.

      I will keep posting here so that people in future can learn what happened here and why it was happened.

      P.S: I still believe that they just closed my account without any solid reason. So, be aware about using 2co. So far I was pleased with their service for last one year and now I found it is closing my account without any solid reason.
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      • Profile picture of the author apcsilver
        I believe they are looking to get rid of non USA merchants.

        We were kicked out according to 2co as buyers made fraudelent orders. But there were none. Either an order is fraudulent or it is not. Not one bank has been suffered a fraud to
        our knowledge. Our system instantly logs all orders as they are made on our
        website so its a simple matter to see which are latter proven to be
        fraudulent. No fraudulent orders have been submitted from our system (nor
        from the 2co system according to our account ) that would have reached a bank.

        It seems we are being lied to. We were kicked out for other reasons.
        I suspect because we are a non American company. First they said they could not pay us because we could not supply a bank detail which was simply unavailable in this part of the world. Next we were threatened with the withholding of over 20% of our funds unless we completed and submitted a US tax form (which we did ) and now this nonsense.
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  • Profile picture of the author pelican
    maybe you can see if what you are using for is in the prohibited list

    https://www.2checkout.com/ppl/
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  • Profile picture of the author Jack Gordon
    Then it sounds like they just changed the criteria of companies that they choose to do business with. Maybe they are pulling out of your country?

    Unfortunately, it is not all that uncommon.

    I wish you the best of luck in finding a replacement.
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    Fifteen Lessons I have learned over 15 years and six businesses (or, My 1000th-Post Manifesto)
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  • Profile picture of the author thedanbrown
    Ya you definitely need to get on the phone and give them a call. Emails are unreliable and especially if you have no other method of receiving payments.

    What country do you live in by the way?
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    • Profile picture of the author wordpressmania
      Originally Posted by thedanbrown View Post

      Ya you definitely need to get on the phone and give them a call. Emails are unreliable and especially if you have no other method of receiving payments.

      What country do you live in by the way?
      I called them. They said that I need to contact with my client those who claimed for fraud. If they reverse their statement then they will think about it but nothing is confirmed.

      Here is the situation I am dealing with....

      1. I do not know who told them we are fraud ( I asked me but they did not able to answer it ) or which way they told they about fraud.

      2. The nature of my product should not allow people for fraud application. When people pay me via 2co they got access to my site to download the digital product ( wordpress theme ) so after getting my product if someone ask claim from fraud it should not work.
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