Twitter's Spectacularly Awful 24 Hours

Yes, Twitter was hit pretty hard the last day or so. Not a whole lot of positive feedback to any of the implemented changes.

Although they did not really affect me personally, I can feel for those who DID use the @reply features.

Hi David:

Twitter's bad 24 Hours is not over. They refuse to understand users are their customers.

For 5 days a friend couldn't log into his account.
Any email to customer -dis-service would get a pre canned response that didn't help.
They don't have a listed phone number, the 5 people listed as important customer service people can't be contacted directly or even through a direct message (even if you follow them).

Finally the friend sent an email to another department (press releases or something along those lines) to have the situation forwarded to the right people. He got a stupid reply from somebody high up in the company that said "*** can help with that."

*** does not have a way of being reached. How about if the executive took action or forwarded the email to the proper people?

Even when you can log in and go about your business how many folks with a fast computer have seen days when Twitter moves slower than a turtle racing a jaguar.

I wouldn't even mind if Twitter set up a paid option for a few bucks a year if you have a problem you get a phone number to call or at least a customer service contact that is a real person. With all their current members and future ones if they charged 5.00 a year for this service as an option wouldn't the revenue be higher than the expenditures?

I never understood how any company can grow and not take care of the customer (even with a frown).

When I lived in New York many years ago there were always people complaining about the electric Company Con Edison and the phone company Bell (before the break-up of the phone company).

The truth is even if you didn't like the attitude of the employee in 14 years Con Edison had exactly 1.5 days without power being supplied. New York City had 10 million people at the time. In 14 years we had not even a total of 24 hours without phone service. You paid the bill you had no trouble.

Sorry for any ranting.

Everyone have a great night.