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I have been scammed and badly need advice!

by kbplotkin Banned
24 replies
4 days ago, I bought a plugin, with an upsell for $64,through JVZoo. It's called [product name deleted by moderator].

I did not receive the product. I have sent 5 emails to support and received no response. All I have had is a number of auto emails asking me to register. When I do, it takes me to a page that says I am not authorized. There is nowhere I can download the plugin.

I have tried to contact JVZoo, but they hide from customers and send them to the vendor. The only way I could make contact with JVZoo was through their Facebook page. I'm not holding my breadth for a response.

I need advice as to what I can do. I have asked for a refund, but again no response. I don't want others to have the same experience. At least this will serve as a warning. People need to know that when they buy a product from JVZoo, it may be a scam, and JVZoo will wash their hands.

Is there an authority somewhere where I can report this. I would be very grateful for advice on this.

With thanks
Kirsten Plotkin
#advice #badly #content gorilla #jvzoo #no response #scammed #scammer #support
  • Profile picture of the author sidneyng
    Hey man,

    Did your purchase it using PayPal? If you did - you can open up a dispute for the transaction.
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    • Profile picture of the author Jim Thorpe
      I think a number of people had an issue with the license code inside the dashboard... I purchased, too - go back to the member area again & download the new version. That worked for me after a similar few days of frustration. On the bright side, the plugin seems to deliver what it promises... once you get new one. Don't worry that you've been scammed - it's working for me now.
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      • Profile picture of the author J Bold
        Originally Posted by Jim Thorpe View Post

        I think a number of people had an issue with the license code inside the dashboard... I purchased, too - go back to the member area again & download the new version. That worked for me after a similar few days of frustration. On the bright side, the plugin seems to deliver what it promises... once you get new one. Don't worry that you've been scammed - it's working for me now.

        Try this. If it doesn't work, eventually filing a dispute via might be your best option.

        But after just 4 days, it's too soon for that. They may have tons of customers (not sure as I don't know anything about that launch) and they will get to you eventually.

        Seriously, 4 days is not a lot in internet launch world, especially if they sold more than they thought they would. They're probably inundated with support requests if they had issues which it sounds like they did.

        But go back and download the new version like this guy did. Then you can use the software you bought! Hope it works well.
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        • Profile picture of the author Paul Myers
          If what Jim Thorpe says is correct, this is a brilliant live example of what I always say about the misuse of the word "scam" on this forum.

          kbplotkin... If it tuns out this is just a download or other technical glitch and there are no real "scam" factors, you're going to be gone from this forum. With a whopping 11 posts to your name, that probably won't break your heart, but it will serve as a useful object lesson for people who don't read the freaking rules, and who leap to tall conclusions in a single bound.

          Yeah. Glitches happen. Yeah. They can be frustrating.

          No. They are not an excuse to break the rules, or to commit libel in a public forum.

          Given that we have one poster in this thread who got the product and says it works as advertised, a perma-ban seems likely.


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          • Profile picture of the author Joe Mobley
            Thanks Paul. I love an explanation.

            Joe Mobley


            Originally Posted by Paul Myers View Post

            If what Jim Thorpe says is correct, this is a brilliant live example of what I always say about the misuse of the word "scam" on this forum.

            kbplotkin... If it tuns out this is just a download or other technical glitch and there are no real "scam" factors, you're going to be gone from this forum. With a whopping 11 posts to your name, that probably won't break your heart, but it will serve as a useful object lesson for people who don't read the freaking rules, and who leap to tall conclusions in a single bound.

            Yeah. Glitches happen. Yeah. They can be frustrating.

            No. They are not an excuse to break the rules, or to commit libel in a public forum.

            Given that we have one poster in this thread who got the product and says it works as advertised, a perma-ban seems likely.


            Paul
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      • Profile picture of the author DubDubDubDot
        Originally Posted by Jim Thorpe View Post

        I think a number of people had an issue with the license code inside the dashboard... I purchased, too - go back to the member area again & download the new version. That worked for me after a similar few days of frustration.
        Sounds like the seller needs a lesson in customer service. He should have emailed buyers with the fix.
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  • Profile picture of the author misterkailo
    just file a dispute with PayPal or directly with your credit card

    Product Not Received
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  • Profile picture of the author hustlinsmoke
    Doesn't matter how you paid for it, just go to jvzoo and get a refund. They have a tos that states 60 days I believe. Use it, don't waste no time.

    I will tell you this. I had one warrior who used clickbank and I would go in hit refund and they would change it to tech issue. I called clickbank and pretty much had a hissy fit. I got my refund.
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  • Profile picture of the author djneill
    Always purchase with a credit card so when someone is being shady about the refund you can always do a charge back. Pay Pal doesn't like charge backs and it could harm the sellers account but you'll get your money back 99% of the time as long as you're not a serial refunder.
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    • Profile picture of the author Karen Blundell
      speaking as a vendor tech support consultant, I've seen people ignore the 60 day refund policy - say they requested one when didn't and DELIBERATELY file a chargeback, knowing full well it hurts the vendor big time. Those people are vicious.

      People who cry scam online before properly following refund instructions, waiting a reasonable time for responses to their support requests, or who don't read the support faq, are at fault here.

      I'm sorry if you think a vendor is not supposed to have some sort of life because he or she sells online. The fact is they do and that is why they have support faq and refund policies and hire people like me to take care of their support issues.

      Clearly most of these people who cry scam simply DON"T KNOW HOW TO READ! Smart vendors always place their refund policy online as well as a support contact and expected response time. READ THE WEB PAGE!

      If something is not working properly, that doesn't mean the whole thing is a scam. Social media is very powerful. Before hurling accusations, you better be sure it is a scam before labeling it so. People's livelihoods are at stake and you could be sued for libel or defamation of character - though I'm no lawyer.

      Add to the fact that a forum rule was broken as complaints that contain program/vendor names are not to be posted in this forum.

      OP, my advice to you is to please read everything that you see on the websites you visit so that you absolutely know what you are getting into.

      Better yet - put away your god-dammed wallet. That will stop you from buying into what you call scams.
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      • Profile picture of the author ConnerHogan
        Whats done is done. Don't repeat it. It sucks, but it has happened to me too.
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        • Profile picture of the author Jill Carpenter
          Originally Posted by kbplotkin View Post

          4 days ago, I bought a plugin, with an upsell for $64,through JVZoo.

          At least this will serve as a warning. People need to know that when they buy a product from JVZoo, it may be a scam, and JVZoo will wash their hands.

          Is there an authority somewhere where I can report this. I would be very grateful for advice on this.

          With thanks
          Kirsten Plotkin
          When you buy a product from anywhere it may be a scam. Sheesh.

          I personally use JVZoo, and having met the owners I KNOW they are not just looking to wash their hands of things and rip people off.

          JVZoo.com support cannot give product specific support help
          They are not washing their hands. They are only providing a platform for the vendors to be able to monitor sales, gather affiliates, and it is a service people use but they don't get all the money on a sale. Funds go to the vendors account FIRST.

          This is such a blanket statement. JVZoo is not the issue.

          You are only 4 days into it, which ideally is not a good wait time but sounds like you are making up stories in your head about a few things as you may not have all the details.
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  • Profile picture of the author palmtrees
    Although this is an improper use of the word "scam", I think 4 days is more than enough time to expect a response. But for all you know for some reason they didn't get your emails. Make sure you are going through the right channels and their helpdesk if they have one.

    If you really can't get ahold of them, maybe a paypal dispute will get their attention. It's probably just a misunderstanding.
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  • Profile picture of the author Geri Richmond
    Hi,
    It depends on how you bought the product. You can open up a dispute, if it's a CC. If it's PayPal
    you can do the same. Sorry to hear about this. I feel for ya. It's horrible being scammed. I know how you feel. .
    Good luck with your dispute!
    Geri Richmond
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  • Profile picture of the author DeanJames
    I agree on the overuse and incorrect appropriation of the word "scam". If you haven't received a product, 4 days is more than enough time online to have received an intangible product providing the vendor is aware there is a problem (i.e. the customer has not received the product). People's expectations online are now adjusted to expecting a response/resolution within 24 hours.
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    • Profile picture of the author NewbieLifer
      I've gotta agree with the others that have posted. "scam"...that just get's me since I have had a chargeback just this week because someone received my massive product in a zip file and immediately assumed it was a scam because it was in a zip file(????!). They requested a refund within 2minutes of receiving the download. Then another chargeback because they couldn't figure out how to open the file even though the directions were printed right there AND included in a separate pdf.

      After spending about 3-4mths of hard work, creating each original product that I sell, it is really frustrating, as a seller, to be accused of "scamming" people when they simply could have just read the dang directions or contacted me for support. 10 out of 10 times when a customer contacts me with a question, I copy & paste the answer right from the original email that came with the products & send it back to them. Issue solved, every time. So... I urge you to follow the advice of the others here, and give the seller a chance. Are you sure the product wasn't emailed to a different email address that you may have through Paypal? or was it sent to your spam folder? or did you misunderstand the download page? If you have sent that many requests for support, are you sure that they aren't going to a second email address that you may have associated with the sale?
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    • Profile picture of the author Jim Thorpe
      Hmm... has anyone here notice that the person who originally began this thread has yet to comment again since her first post? I wanted to check back in to see if kbplotkin was able to get a satisfying result--but for all of our commentary, it seems we are offering up information to an empty chair. A tempest in a teapot generated by that damning word "scammed".
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    • Profile picture of the author AdamJWriter
      Originally Posted by DeanJames View Post

      I agree on the overuse and incorrect appropriation of the word "scam". If you haven't received a product, 4 days is more than enough time online to have received an intangible product providing the vendor is aware there is a problem (i.e. the customer has not received the product). People's expectations online are now adjusted to expecting a response/resolution within 24 hours.
      For good reason too, that word is a pretty rough one to work around. It's alot like the online marketing version of yelling Fire! in a movie theater
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      • Profile picture of the author Paul Myers
        Why would moderator delete the scammer's name?
        Firstly, because that sort of allegation isn't allowed here, and the thread should simply have been deleted. However, by the time I saw it, another member had pointed out that the fix for the OP's problem had been posted, and that he had gotten the product and (according to him) it works as promised.

        That made it an excellent example of how the word "scam" is misused.

        If you look in the reviews section, you will find this thread:

        Product in question

        There are mixed reviews on the product, to be sure. Still, it has been delivered, and one of the partners (1ChrisFox) is in there answering questions. He explained to people how to get the working version which Jim Thorpe got.

        There is at least one comment in there from someone who asked for a refund and got it.

        Hardly a scam. Quite possibly a premature release of the product, and there were definitely problems with the licensing system, but that's not the same thing.

        I don't blame the OP for being frustrated. Posting this exact same information in the reviews section without the unfounded allegation of scamming wouldn't have even drawn notice from the mods.

        Paying customers are encouraged to post their experiences with a transaction, as long as they stick to reviewing the product, and not attacking the producer.
        Or maybe the moderator is in league with the scammer?
        I've never communicated with Chris Fox at all, as far as I know. I met Andy a couple of times briefly, 10 years or so ago. I don't think we've even exchanged emails in 8 years or more.

        I don't think I've ever promoted any WSO as an affiliate. I am on record here and elsewhere, repeatedly, as actively disapproving of content bots and scrapers of nearly any kind. And I didn't mess with the comments from customers in that review thread.

        If that's being "in league" with someone, I'm the Easter Beagle.

        If you want to accuse them of slow customer service... fine. It looks like that may have been the case. If you want to complain because their licensing system wasn't up to snuff and caused some inconvenience to customers, that seems a valid gripe. Chris admitted it was broken.

        As far as bugs, almost all Wordpress plugins will have problems on some systems and set-ups. It's not yet clear if the ones with this offering are related to the product's code or to server or software incompatibilities.

        Here's what I'm looking at: They have customers who got and have been happy with the product so far. And they're not ignoring refund requests, as far as I can tell. They may not be as fast as some would like, but that's a different thing.

        So, the word "scam" is over the top.

        It also may fall into the realm of libel, but you'd have to ask an attorney about that one.


        Paul
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  • Profile picture of the author zxcvbnm
    Why would moderator delete the scammer's name? So that more people can get scammed? Or maybe the moderator is in league with the scammer?
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  • Profile picture of the author trader909
    you know before you go screaming "scam" just try to think a little... It sounds more of a technical/ communication problem.

    a scam is fraud..BIG difference. But of course keyboard warriors every problem is a "scam." Much more drama that way.

    Comments like this are simply pathetic. Typical on the net though. No class/education there. if i was the seller I'd dump o.p. right away. Pain in the backside already. 100% he''ll chargeback anyway.


    Or maybe the moderator is in league with the scammer?
    oh there you go....better contact Interpol.

    Firstly, because that sort of allegation isn't allowed here, and the thread should simply have been deleted. However, by the time I saw it, another member had pointed out that the fix for the OP's problem had been posted, and that he had gotten the product and (according to him) it works as promised.
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    • Profile picture of the author Paul Myers
      Comments like this are simply pathetic.
      That's a bit harsh. If the poster is uninformed or misinformed, it's not a totally ridiculous thing to wonder about. It's a pretty big leap, but in this market...

      We need to remember that most people don't understand how our system works. They think the mods make money on ad fees. Hell, a lot of people seem to think Allen gets a percentage of sales for WSOs.

      Here's the real situation: None of the mods makes a dime from advertising fees on this forum. And Allen gets the same $40 to post or bump a WSO ad regardless of whether the product sells 10,000 copies or no copies at all.

      The system is designed to keep the big sellers from dominating the top spots on the first page, by not allowing anyone to bump an ad before it scrolls off to page 3 or later.

      In the long run, nuking actual scammers just means more time on the front page for legit offers, which helps the members and the forum. NOT nuking them when we know they're there would hurt the members and the forum.

      There is zero incentive for any of the moderators to do anything but deal with known scammers in the harshest possible way. But, if you don't know how the system works, that is far from obvious.

      Keep in mind that we're in the industry that gave birth to the flog, and which promotes fake review sites, link/blog/email spamming, and nearly every other evil that infests the online community. A certain level of cynicism is not only to be expected, it is required.

      Unfortunately, that cynicism is often incompatible with the logic and critical thinking that would alert most people to the problems with the OP's position.

      The best we can hope to do in that regard is to try to encourage balanced thinking and civility.


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