Contest winner goes NUTS? What to do?

31 replies
Hello,

I recently run a contest campaign on my site and I also picked a winner for this. Right after the contest had ended, I told the winner (her) to be patient and that I'll let her now when she will receive her "gift".

However, different things got up my way, I got ill etc and therefore I didn't have any time to check my mail inbox. When I finally returned online, she had already sent several complaints to my email saying that I'm sick person, scammer etc

I tried to be nice and I told her that she will receive her gift in next month (in 20 days) - because I couldn't delivery it right away due to the nature of this gift.

After 15 days I was ready to deliver the gift, but then I noticed that she had spammed 40-50 messages to my twitter account saying that I'm scammer and people should avoid me and my site.

I also noticed that she had LITERALLY wrote to EVERYONE who is following me that @mynick is scammer and bad person.

I'm pretty much shocked and I don't know what to do anymore. Obviously I would pick another winner now and deliver to gift to someone else, but what should I answer to that kind of person?

I also noticed that she makes living by participating in different contests 24/7, promotes them through twitter and lives off from gifts and contests.
#contest #nuts #winner
  • Originally Posted by online only View Post

    Hello,

    I recently run a contest campaign on my site and I also picked a winner for this. Right after the contest had ended, I told the winner (her) to be patient and that I'll let her now when she will receive her "gift".

    However, different things got up my way, I got ill etc and therefore I didn't have any time to check my mail inbox. When I finally returned online, she had already sent several complaints to my email saying that I'm sick person, scammer etc

    I tried to be nice and I told her that she will receive her gift in next month (in 20 days) - because I couldn't delivery it right away due to the nature of this gift.

    After 15 days I was ready to deliver the gift, but then I noticed that she had spammed 40-50 messages to my twitter account saying that I'm scammer and people should avoid me and my site.

    I also noticed that she had LITERALLY wrote to EVERYONE who is following me that @mynick is scammer and bad person.

    I'm pretty much shocked and I don't know what to do anymore. Obviously I would pick another winner now and deliver to gift to someone else, but what should I answer to that kind of person?

    I also noticed that she makes living by participating in different contests 24/7, promotes them through twitter and lives off from gifts and contests.
    I say stick to your word and deliver the gift.

    She'll feel stupid (which really doesn't help you much besides a bit of satisfaction on your part), and you've learned some valuable lessons about how to run your contests in the future. You'll also have some standing to respond to her public announcements, and she may even be willing to help minimize the damage she's caused with some new ones.

    It sounds to me like a case of misunderstanding, but you shouldn't let that compromise your own integrity. If you're legimately running a "contest," I say that in the spirit of that you don't get to choose who wins based on whether you like them or not.

    Just a matter of opinion, of course. I'm sure many businesses would refuse to reward the person who was making an active effort to tarnish their reputation.

    On another note, whether she makes a "career" out of contests or not is also beside the point. You accept that there are people out there like that when you run a contest. If you'd like, you can put checks and balances in place in order to try and disqualify those types of people, but if it isn't in the terms of the contest it shouldn't play a role in the decision.
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    • Profile picture of the author China Newz
      I would also send her the gift but take this as a valuable lesson that you need to be prepared to deliver the prize in a timely fashion. Otherwise you may lose your reputation.
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      • Originally Posted by China Newz View Post

        I would also send her the gift but take this as a valuable lesson that you need to be prepared to deliver the prize in a timely fashion. Otherwise you may lose your reputation.
        Absolutely.

        Being ill and not having time to check emails are not legitimate excuses for a business failing to deliver something like this. Whether you feel that you had a choice in the matter or not, OP, the fault for this incident did come from your end.

        Put yourself in her shoes. How would you perceive such a response from a professional?
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      • Profile picture of the author AdamJ85
        Give her the prize and (possibly publicly) calmly explain that it was always your intention to deliver the prize, you are not a scammer and that exceptional circumstances caused a delay in this case. Despite the way she has behaved, you will stick to your word.

        Then, add publicly visible terms and conditions to all future competitions saying that prizes will be delivered within 60 days (or whatever) and try to stick to that if at all possible.
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      • Profile picture of the author ajbarnes777
        Do you have any notices or disclaimers indicating how long it would take to receive the gift? If not, that would be something I recommend you do in the future.

        In the meantime, I would follow what everyone has already said above and just follow through with sending her the gift.
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        • Profile picture of the author JohnMcCabe
          Originally Posted by Superior Content Creation View Post

          I say stick to your word and deliver the gift.
          Absolutely, in as public a way as possible.

          Originally Posted by Superior Content Creation View Post

          She'll feel stupid (which really doesn't help you much besides a bit of satisfaction on your part), and you've learned some valuable lessons about how to run your contests in the future. You'll also have some standing to respond to her public announcements, and she may even be willing to help minimize the damage she's caused with some new ones.
          She won't feel stupid; she'll feel empowered and vindicated. After all, she just publicly shamed a scammer into honoring his word (in her eyes).

          Making explanations (not excuses), manning up that you screwed the pooch, and making good on your original offer will do you more good than asking her to help with damage control.

          If she has integrity, she'll do that on her own. If not, you'll just be giving her ammunition.

          Originally Posted by Superior Content Creation View Post

          It sounds to me like a case of misunderstanding, but you shouldn't let that compromise your own integrity. If you're legimately running a "contest," I say that in the spirit of that you don't get to choose who wins based on whether you like them or not.
          Integrity aside, there may be legal considerations. If you announced a contest, publicly named a winner, and have no legitimate reason to disqualify that winner, you're on the hook for the prize.

          Originally Posted by Superior Content Creation View Post

          Just a matter of opinion, of course. I'm sure many businesses would refuse to reward the person who was making an active effort to tarnish their reputation.
          Not if they were using their brains for anything besides holding their ears apart. The answer is to take away the effect and let her paint herself as a vindictive publicity seeker, since she makes her living from publicizing contests and sweeps. Kill her with kindness, diffuse her venom with polite responses, and never, ever, let her see you sweat.

          Originally Posted by Superior Content Creation View Post

          On another note, whether she makes a "career" out of contests or not is also beside the point. You accept that there are people out there like that when you run a contest. If you'd like, you can put checks and balances in place in order to try and disqualify those types of people, but if it isn't in the terms of the contest it shouldn't play a role in the decision.
          Good luck trying to disqualify a contest entrant just for entering a lot of contests. My wife spends her TV time in the evening entering these contests, and we've read a ton of contest rules as a result. About the only restriction that we see is if someone is an employee or contractor for the company running the contest or the company handling it.

          Originally Posted by AdamJ85 View Post

          Give her the prize and (possibly publicly) calmly explain that it was always your intention to deliver the prize, you are not a scammer and that exceptional circumstances caused a delay in this case. Despite the way she has behaved, you will stick to your word.

          Then, add publicly visible terms and conditions to all future competitions saying that prizes will be delivered within 60 days (or whatever) and try to stick to that if at all possible.
          Two bits of excellent advice...
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          • Originally Posted by JohnMcCabe View Post

            Absolutely, in as public a way as possible.
            Good luck trying to disqualify a contest entrant just for entering a lot of contests. My wife spends her TV time in the evening entering these contests, and we've read a ton of contest rules as a result. About the only restriction that we see is if someone is an employee or contractor for the company running the contest or the company handling it.
            What I had in mind was "disqualifying" in a sense by finding ways to restrict the contest to people that closely fit your target market instead of making any old person on the internet eligible to enter. You' could find ways to do this if you were extremely creative and in the right niche but it would be very difficult pull off - probably not worth it.

            In any case it really wasn't the point of my post at all. My point was that the agreement should be honored.
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  • Profile picture of the author ronrule
    Give her the prize as expected.

    Regardless of whether she was right or wrong with her posts, if you ultimately don't deliver you make her right.

    Once it's been received (not SENT ... RECEIVED), politely ask her to retract her negative comments.

    Contest junkies are 99.9% of the participants in contests. And they ALL have big mouths... but their only "audience" typically consists of other contest junkies, so if the freeloaders she's running her mouth to decide not to participate in your contest, she's doing you a favor.
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  • Profile picture of the author Janice Sperry
    I agree with the others that you should still send her the prize. You might even think about also including an inexpensive "bonus" for not being able to deliver on time. You never know if she will be just as aggressive in retracting her previous comments and singing your praise. In any case you have the satisfaction that you did not stoop to her level and did your best to act professional.

    Sorry you had the unexpected sickness. That has also happened to me at the worst times. Hope you are doing better now.
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  • Profile picture of the author Rbtmarshall
    This sounds like a sweepstakes(random drawing) not a contest. What was the value of the prize, what state/country, and do you have a lawyer?
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  • Profile picture of the author Venturetothetop
    The lessons here:

    COMMUNICATE!

    You get ill and didn't check your emails... What do you think she was going to feel? She has a right to be a little worried...

    You then got the prize ready after 15 days... How many times did you communicate to her in those 15 days?

    Communicating at the time of entry that the prize would take 15/20 days would have helped... communicating constantly until prize was sent should help even more.

    Moral of story: Communicate

    Lesson 2:

    It's not the problem that matters but how you react to the problem that counts. Send her the prize, acknowledge she has ever right to be angry and put an apology out there publicly that you let yourself down, the prize was late and you made mistakes but you honestly sent it. Your audience will love you and realise it's just a human mistake.


    PS:
    How on earth are people here not understanding why she felt the need to do what she did? If I felt you scammed me, I would do a lot worse... you may not be a scammer, but you totally gave here that feeling by not communicating effectively.
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    • Profile picture of the author Daniel Evans
      Originally Posted by Venturetothetop View Post

      If I felt you scammed me, I would do a lot worse...
      Perhaps heed Lesson 2?

      Originally Posted by Venturetothetop View Post

      Lesson 2:

      It's not the problem that matters but how you react to the problem that counts.
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  • Profile picture of the author Nicole Sakoman
    It might sound harsh... but, there are no time to be sick if you are running a business.
    Don't get me wrong but you are the one guilty for this. Yes, of course she could be little more patient, and not being such cow (no offense to cows ), but this is your mistake...

    Still, don't let that stand on your way, there will be many like that, no matter how honest you, and your business are.

    Fix your reputation, learn your lessons, and try not to be sick next time ;P

    No hard feelings,
    Nicole
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  • Profile picture of the author online only
    I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

    I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

    However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

    LOL
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    • Originally Posted by online only View Post

      I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

      I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

      However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

      LOL
      Whoah! I do believe they call that blackmail. Send her the prize anyways and then address her publicly from now on. This is extremely unreasonable behavior.
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    • Profile picture of the author lotsofsnow
      Originally Posted by online only View Post

      I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

      I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

      However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

      LOL
      Stick to your original promise.

      It does not matter what she wants now. If you let her run your life you might wind up with something that might not be what you want.

      You promised to deliver that gift and send it to her fast.

      You will feel better if you keep your own integrity in.
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      • Profile picture of the author JohnMcCabe
        Originally Posted by Superior Content Creation View Post

        What I had in mind was "disqualifying" in a sense by finding ways to restrict the contest to people that closely fit your target market instead of making any old person on the internet eligible to enter. You' could find ways to do this if you were extremely creative and in the right niche but it would be very difficult pull off - probably not worth it.

        In any case it really wasn't the point of my post at all. My point was that the agreement should be honored.
        Fair enough. From watching my wife enter contests, the best way to filter entries is with the prize itself.

        We just picked different definitions for the word "disqualify." No harm, no foul.

        Originally Posted by online only View Post

        I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

        I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

        However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

        LOL
        Last time I looked, that was called extortion. If I were the vindictive sort, I'd be tempted to answer her blackmail publicly, with notices sent to her webhost and sponsors.

        If she really pissed me off, I might do a little digging to see if this is the latest episode in a recurring pattern, and publicize the fact if it is.

        Just thinking out loud...
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    • Profile picture of the author AdamJ85
      Originally Posted by online only View Post

      I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

      I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

      However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

      LOL
      Wow.

      I'd point out that this is blackmail, only address her publicly and give her the ultimatum: prize or no prize. There's no other option.

      Then add "No cash alternative will be offered under any circumstances" to those T&Cs for future comps!!
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    • Profile picture of the author ronrule
      Originally Posted by online only View Post

      I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

      I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

      However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

      LOL
      Send her the prize and once delivery is confirmed, publicly announce congratulations to her for being the winner on your twitter and anywhere else you promoted the contest. If applicable, include a photo or screenshot of what was delivered.

      Then cease all communication with her and ignore her. Don't respond to her extortion threat - not to her in private, not in public.

      Anywhere she's publicly posted her anti-you comments, contact the owners of those sites and ask them to remove the slander, showing the shakedown email as proof of what she's up to. They will remove the comments.

      Other than that, ignore it.
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    • Profile picture of the author DTGeorge
      Originally Posted by online only View Post

      I know, I know it was my fault by most of the part. But maybe I'm just living in a fantasy world. I just didn't believe there were people who go beyond for a prize that worth no more than $30 bucks - and I was planning to delivery it anyway. I even told her so, but let it be...

      I just apologized to her, told her that I always kept my promises and I'm ready to deliver the prize.

      However, the response was somewhat shocking. She said she don't want the prize anymore, but money straight to her paypal within 24hours or she will keep spamming and accusing me and my business.

      LOL
      See, this is where my problem with you lies - it was your problem "for the most part"

      It was your problem for the ENTIRE PART, illness or not, you promised something and did not deliver. That is what your customer sees and feels.

      If she doesn't have a major impact on your business, then leave her alone and she'll eventually lose steam.

      If she does have a major impact on your business, and IF you have sent her another apology, her gift, a PUBLIC apology, and she CONTINUES to spam and send messages, then let her know that you may have no other option but to report her to the police (after you've gotten her personal info from the accounts she's spammed)
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  • Profile picture of the author Horny Devil
    Banned
    Originally Posted by online only View Post


    I told the winner (her) to be patient and that I'll let her now when she will receive her "gift".

    However, different things got up my way, I got ill etc and therefore I didn't have any time to check my mail inbox.

    I tried to be nice and I told her that she will receive her gift in next month (in 20 days) - because I couldn't delivery it right away due to the nature of this gift.

    So you had an amount of time you were ill (so incapacitated that you couldn't even operate a keyboard for a few minutes to check your emails), then upon feeling well enough to resume work, you required a further month (or 20 days as you say) to mail the gift, because of the "nature" of it. Why couldn't someone else deal with it on your behalf? I also notice that you've posted regular on WF, without any mention of an illness that's so serious it struck you completely immobile.

    What was the gift? An elephant being sent snail mail, and delivered over three continents!

    I'm curious, so perhaps you can share with myself and other WF members EXACTLY what this gift was that can take so long to send. Otherwise you get no sympathy vote from me.
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  • Profile picture of the author An Al
    Originally Posted by online only View Post

    However, different things got up my way, I got ill etc and therefore I didn't have any time to check my mail inbox.
    Funny how your illness didn't prevent you from posting here in the forum pretty much every day for the last 4 months.

    So, since we know it wasn't due to illness, what's the real reason?
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    • Profile picture of the author Horny Devil
      Banned
      ^^^^^
      @AnAl

      Do you realise the implications of your username. Not to mention suggestions. :rolleyes:
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  • Profile picture of the author katequinn1983
    Banned
    I think you should explain the situation on your page and let that person alone. She does not worth any further explanation or the like.
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  • Profile picture of the author sbucciarel
    Banned
    You ran a contest. She won. You disappeared and it took a long time to get around to delivering the prize. I can see why she thinks it's a scam.

    Give her the prize she won and if you have another contest, make sure you can deliver it in a timely fashion. Your excuse for not delivering sounds much like the dog ate the homework excuse.

    EDIT: Just read about the extortion threat. I'd still give her the prize and then take it from there. Doesn't sound like she has much of a reputation to lose by publicizing it. Don't know, but extortion is illegal.

    Originally Posted by Horny Devil View Post

    ^^^^^
    @AnAl

    Do you realise the implications of your username. Not to mention suggestions. :rolleyes:
    lol. Do YOU realize the implications of YOUR user name?
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  • Profile picture of the author Rbtmarshall
    Hey OP, can you post the Official Rules that were in place for your sweepstakes?


    I wouldn't put too much weight on her extortion attempt.
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  • Profile picture of the author DTGeorge
    Originally Posted by online only View Post

    Hello,

    I recently run a contest campaign on my site and I also picked a winner for this. Right after the contest had ended, I told the winner (her) to be patient and that I'll let her now when she will receive her "gift".

    However, different things got up my way, I got ill etc and therefore I didn't have any time to check my mail inbox. When I finally returned online, she had already sent several complaints to my email saying that I'm sick person, scammer etc

    I tried to be nice and I told her that she will receive her gift in next month (in 20 days) - because I couldn't delivery it right away due to the nature of this gift.

    After 15 days I was ready to deliver the gift, but then I noticed that she had spammed 40-50 messages to my twitter account saying that I'm scammer and people should avoid me and my site.

    I also noticed that she had LITERALLY wrote to EVERYONE who is following me that @mynick is scammer and bad person.

    I'm pretty much shocked and I don't know what to do anymore. Obviously I would pick another winner now and deliver to gift to someone else, but what should I answer to that kind of person?

    I also noticed that she makes living by participating in different contests 24/7, promotes them through twitter and lives off from gifts and contests.
    1. You failed to deliver in a timely manner - which is what is the issue in the first place. I can understand that you may have been ill and not been able to deliver on your promise, but IF there's something that needs to take that long to deliver (in this case you need at least 3 WEEKS?) then I think that's something you either need prepare prior to your contest or not offer it at all

    2. You failed to communicate - Believe me when I say, even if you have the best of intentions, you sound quite like a scammer (promising that you'll deliver...in a little while) I understand you were sick, but this is the reaction that most people will get when they are supposed to receive something and then the giver suddenly and mysteriously falls off the map.

    3. The blackmail - as others said, give her the gift.She won it, and it was YOUR fault that she didn't receive it. No matter what she said, send another apology, admit it was your fault, send the gift, and if possible a bonus. After that, cease any and all communication.

    4. Damage control - Use your facebook/website/media channels to clear the air. Tell your followers the story, explain that it was YOUR fault, and make a heartfelt apology to her on your public site. If she continues to bombard your followers with hate letters, at least they will know the exact circumstances behind what happened
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  • Profile picture of the author brutecky
    Im sorry but 'I got sick' sounds like a cop out. Not saying it is or that you didnt get sick, but it does sound like one. Also 'I got sick' and now you have to wait another 20 days doesn't sound to good either. You made a promise and now you have to deliver on it. Her making complaints makes no difference. Honestly it sounds like your trying to think of an excuse not to give it to her. Like your trying to use her complaints etc as justification not to give it. Forget that idea, you must give it to her, you must do what you promised.
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  • Profile picture of the author MrMonetize
    It's a shame you've got caught up with a bitter customer but lets be realistic. When you run a business you have a responsibility to keep it going through any difficult times. Whether you get ill, lose an eye or suffer personal loss, your business can't just stop. You should have an outsourcer or friend on standby if you can't face work so that your customers don't suffer.

    Simple communication is easy unless you're in the nick. I have all my emails run through IMAP which pushes them to my computers as well as my iPad and iPhone. I can receive and respond to emails whether I'm at home, on the road or in hospital. Nowadays, there really is no excuse not respond to people. If you run a contest in the future, have the prize sat there ready to send to the winner.

    I would send the prize just to shut her up, otherwise her comments are justified. The extortion nonsense is simply her reaction to you not sending the prize, so send it and make the award public so that others can see it. I hope it all works out and thanks for sharing your story.
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  • Profile picture of the author Jeannie Crabtree
    Sounds like your winner is a drama person. They can blow things up pretty big. And keep it up, till they find something else to dramatize over.

    Get it delivered and it might be good that you get a signature on delivery, post that you made a mistake but have delivered and have nothing further to do with this person. Block her from visiting your site and getting on your newsletter again.

    Consider what you have learned from this and what you can do differently next time. Life is certainly a learning experience.
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  • I think you should not have just vanished; if you were sick, you should have updated her.

    If I were you I would send the gift to her and apologize for the delay. I know it is hard to swallow pride, but on this case do it for your site.

    Take it as a lesson and move on.
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