Repairing a damaged reputation
Here's the story. A few years ago business really took off. So much so that they didn't have the manpower to handle the influx of customer requests. As you can probably guess, this lead to some rather upset customes, and the online review sites like yelp reflect this.
Fast forward to now and they have really got their act together. They've managed to keep up with the business and now upset customers much less often. I've gone through and looked at their operation and they really are doing a much better job than I would think jsut reading their reviews.
The thing is, reviews that come in now are fairly positive, but there are still more negitive ones from years past. Eventually, they are going to have more good than bad, but the process is slow, and it's definately costing them sales.
So, my question for all you is if there is anyway that I can speed up this process? I truly do believe this is a good company, and where they are now is not what they were 3-5 years ago. I want to help them out, but I'm a loss here, and don't want to tell them just to wait it out.
― George Carlin
― George Carlin
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Ron Rule
http://ronrule.com
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Ron Rule
http://ronrule.com