Have you ever ACCIDENTLY bought something?

I get these refund requests too.

I suppose anything's possible...but it's a stretch.

Nope. Never.

I can see someone doing that with an upsell, sure. Especially the way some of the things are set up. But it'd be kind of hard with most initial purchases.


Paul

Last year I bought one of those free-with-shipping/forced-continuity newsletter things from one of the IM gurus...

The upsell pages were set up differently than I was used to seeing. There was only one button at the bottom to get you to the next page, so I clicked on it without thinking. Unfortunately, a box was checked by default, committing me to a $497 product, and since I had already given my cc info, I was billed for it.

Totally my fault for trying to speed past the page too quickly, but I was still pissed off. I got it reversed a few days later, but it screwed up my checking account. I got hit for a bunch of overdraft fees and had a wonderful "discussion" with my wife about my IM purchases...

I got the fees reversed after I explained to the bank what happened, but it wasn't a fun experience. I still think the upsell page should not have been constructed that way, because it made it too easy to buy the expensive upsell by mistake, although the responsibility was still mine. (This is the cue for the hard-liners to scold me for not going over the page with a magnifying glass before I moved on.)

I haven't personally, but I know someone who purchased the same product when offered at different price level. Contacted the buyer, thinking I could refund, didn't hear back so I didn't offer refund. If he still asks about it today, I will.

Another customer meant to purchase two different affiliate products from me, and I noticed from the Paypal transactions that he purchased the same thing twice.

I quickly offered refund before hearing from him (because I had previous contact with him), he then thanked for the refund, proceeded to purchase the second product, which he meant to buy in the first place. We were both happy.

He said he didn't want to make a big deal when he realized he made a mistake. I told him that he shouldn't have to purchase the same digital product twice.

Hahaha, that's one of those times where "But honest, baby, it was an accident!" doesn't really fly

But I know what you mean - sometimes you've got to be really careful about what you're actually buying. A similar thing I've seen often is you can get all this great stuff for a certain price, but it's not until you get to the Paypal screen that you see it's that price MONTHLY - not a once-off fee.


I agree with Paul and Ken, it could happen with upsells, especially one-click upsells, but has anyone done this with an initial sale?

Don't be embarassed if you have, this isn't for finger pointing, I'm just really curious about how it could happen!

cheers
Sam

I've seen a similar thing before, Takuya: people buy the same product twice for various reasons via Clickbank. Sometimes they use a certain credit card, change their mind and go back, not realising they've already bought it (or realising, but just wanting to refund that one and put it on the other card anyway).

I don't mind refunding double puchases - as you said, in most cases theres no need to buy two copies

cheers
Sam

My dog got drunk one time . scrolled down to the bottom of the page . Clicked the buy now link. Signed in to Pay Pal. Clicked pay now . Clicked return to merchant . Unzipped the file . Downloaded the ebook.

Thank God I trained him in the refund process

Nope - never accidentally made it through all the steps of buying a product. What happened, the guy was sleep-surfing or something?

However, like Ken, I've twice gotten caught up in tricky forced continuity programs. First time it was fairly easy to cancel, once I realized my CC was getting billed for something.

The second time is still ongoing, and I'm finding it impossible to log into the one and only website where I'm "allowed" to request a cancellation.

I found the seller's Facebook account and sent an email - no reply.

Found his office phone number and discovered he only had voicemail. Left two messages - no reply.

Yesterday I found yet another CC charge. I guess it's time to do my first-ever chargeback. This, even though he states on his terms and conditions page (found it afterwards) that he may charge a $150 chargeback penalty. Don't know if that is enforceable, but I guess we're headed toward finding out.

That case was more or less accidental. True, I didn't read deeply enough to find the relevant weasel words at purchase time, but even after I knew they were there somewhere and went looking for them, it took me 10 minutes of careful searching to find them.

Anyway, your accidental buyer sounds like he's probably just a serial refunder. Time to write him off and move forward.

Cheers from warm and smiling Thailand,
Charles

Yep, it's happened to me a bunch of times. I "accidentally" bought this product from this Australian Mate that offers a product called DL Guard. Not only that but I "accidentally" bought his yearly upgrades, and to give me further trouble I "accidentally" bought something called "Hopguard", and to make matter feverishly worse I "accidentally" bought something called a "Corporate Site". He must be a really devilish fellow, but I can't prove it because anytime I have a question he answers right away.

George

Ha ha, liked that

I think the person couldn't think of a better excuse so thought the'd go with the old bought it by mistake.

Personally, I think it is very unlikely to be able to go throught the paypal process by mistake as there are a few screens and a final accept.

I've never bought anything by accident and don't think you can but I get at least 5 people a day who say they did. I just refund them and move on.

I pretty much research everything I buy online and make sure I am buying only what I want. So no, I don't remember ever buying anything on accident. Maybe impulse, LOL!

Nope. But I accidentally didn't buy something once. A buddy of mine and I were in a music shop. He went up to the till and I assumed he was making a purchase. We were by the entrance and he handed me a tape (yes, this was many years ago). I assumed he was showing me his purchase, so I walked out of the store while looking at the track listing on the back then handed it back to him. He was so surprised he just kept walking. He didn't even tell me he hadn't actually bought the tape, and was just showing it to me until the next day. Dodged a bullet there. Would have sucked to get busted for unintentional shoplifting.

Hi Sam,

Nope, I can't see how anyone can make a mistake on the initial sale.

I agree with you guys about an upsell, especially since last year, but come on. I don't care what kind of processor the seller is offering, the buyer still has to log into the processor account to make a purchase or at the very least, fill out their CC info!

So it's not a matter of clicking the wrong button, or making a mistake in clicking. The "mistake" was the fact that they went through with the purchase lol!

It's buyer's remorse as you say.


Mary

Impulse buying is a better way for putting it in perspective. I don't buy stuff when I'm not 100% sold on the product. If I have doubts about the product, I postpone buying it. Later on, I end up not making the purchase at all.

unless you have 1 click buy it now, its almost impossible. I remember Dr.Mani's report on how to capitalize on refunds, i recommend you get that, i dont have the link, but you can google it

I accidentally bought an image on istock using my credits. I didn't realize I that the large image size was the default and wiped out all of my remaining prepaid credits. It really ticked me off. I fully intended to purchase the image, just not the large one.

Sam, to be completely honest, yes I have accidentally bought something.

Right when the war room opened, I somehow bought 2 subscriptions.

I asked for a refund on one, and Allen obliged.

Allen once stated there were only two refund requests on the War Room, and one was a double bill.

The double bill was me.

Does that qualify?

Well it happened to me once. I had been a member of eBay for a while and
never really used the service and I pressed one of those "buy now" buttons
thinking that it would require further input on my part, only to realize
that I had bought a $10,000 product accidentally.

The seller wasn't too happy when I emailed back to say that I made a
mistake. He asked me to tell that to eBay and the listing fees he had
to pay. He filed an infraction against me.

Well, lesson learned. But again, I never thought that it was a one-step
process and found out the hard way.

-Ray Edwards

Sam,

Amazon One-Click.

Say no more...

Steve

P.S. I might need you to free up one of my DLGuard domain installs soon. I'll hit you up a support ticket, dude.

Nope, and I wonder how anyone can 'accidently' buy something. I cannot digest that they 'accidently' clicked the Buy Link, Put their information in paypal, clicked Pay now and bought the product!

Haha, That's funny!

i dont think that's possible to accidentally shop for an item. i think whats possible is a few mins after you completed the transactions, you realized that the item you just bought is really not that great - or needed .LOL.

Strangely enough I have. But not an ebook. I filled out a sweepstakes to win something. Thought it was just a sweepstakes. Next thing I know I see Thanks for your subscription purchase for Good Housekeeping. I would never buy that magazine, that is so not my type of magazine. And they sent a bill for that dumb magazine that I won't even read.

As for buying with paypal I don't think it's possible to accidentally buy something because you have to confirm it.

I only accidentally bought something once and it was a physical product and their online shopping cart was misleading...

I did want the items, just wanted to see how much shipping was and, BOOM! "Thanks for your purchase."