DONE - Urgent JVZoo Help Needed

20 replies
Hi Everyone,

I am doing a WSO launch that was supposed to launch today which is being delayed due to the people not being able to complete the payment. I have gone over all of the information in my JVZoo account and everything looks like its setup correctly. When people go through the check out process fine but when they get to the pay now button it doesn't go through. I've had several people try doing this and they all get the same message.

I'm hoping someone can help me with this issue. I would be willing to give anyone that can help me resolve this issue a free copy of my product The Credit Samurai which has plr rights. The product is in the credit niche. I would also give this person a free copy to any product that I launch within the next year as I have a bunch more products that I will release.

If anyone can help me resolve this issue please send me a PM. If you don't want a copy of the product I am negotiable just let me know your terms in the PM.

Thanks In Advance.

Nathan Young
#jvzoo #needed #problems #urgent
  • Profile picture of the author Ron Killian
    Dumb question, but the product is available for sale right? I know if it's not set up right, or something missing, it can't be sold. You probably checked all that, just thinking
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  • Profile picture of the author Janet Sawyer
    Originally Posted by NateYoung View Post

    Hi Everyone,

    I am doing a WSO launch that was supposed to launch today which is being delayed due to the people not being able to complete the payment. I have gone over all of the information in my JVZoo account and everything looks like its setup correctly. When people go through the check out process fine but when they get to the pay now button it doesn't go through. I've had several people try doing this and they all get the same message.

    I'm hoping someone can help me with this issue.

    Thanks In Advance.

    Nathan Young
    Hi Nathan,

    Couple of thoughts here.

    1. Do you have a premiere or business verified paypal account.

    2. Do you have a $1 in that paypal account.

    For some reason JVZoo needs both of those items to process any payments on your behalf.

    Incidentally, when I clicked on your WSO thread, the process did take me to the paypal payment page.

    Hope that helps.
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    • Profile picture of the author NateYoung
      Hi Janet

      Thank you for clicking on the WSO as you pointed out yes the link does work. However when you enter in the payment info and you click the pay now button thats when it states the payment can't go through. On my test I was able to enter in credit card details but won't work when you click pay now.

      I was wondering if it was the BB Code on my payment button as the payment button has the code of

      https://www.jvzoo.com/b/11915/65487/2

      But in JVZoo where you get the BB Code for the button it shows the same link except that it has a 1 at the end of the link rather than a 2. Does that make a difference?



      Originally Posted by Janet Sawyer View Post

      Hi Nathan,

      Couple of thoughts here.

      1. Do you have a premiere or business verified paypal account.

      2. Do you have a $1 in that paypal account.

      For some reason JVZoo needs both of those items to process any payments on your behalf.

      Incidentally, when I clicked on your WSO thread, the process did take me to the paypal payment page.

      Hope that helps.
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  • Profile picture of the author WillR
    I would imagine either your product is inactive or the launch time you have put for the product has not yet passed.

    In any case head to the JVZoo Facebook group and post your issue there. Someone will get you sorted quickly.

    https://www.facebook.com/groups/jvzoo/
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  • Profile picture of the author WillR
    It's working fine for me with Paypal. It's likely just an issue with your own credit card maybe?
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    • Profile picture of the author NateYoung
      Hi Will,

      I thought that too but I tried 4 different credit cards and 3 different paypal accounts. The thing is I can get to the page where I enter in the payment information and then on the next page it gives the pay now button and when I click the pay now button thats where I get the the message saying the payment can't be completed at this time.

      Again Thanks

      Nathan
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    • Profile picture of the author NateYoung
      I'm curious if anyone has tried to complete the payment? If someone ends up doing that please let me know as I will refund the payment right away. If anyone ends up doing this please let me know if it goes through or not and at that time I'll process the refund.

      Thanks.
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    • Profile picture of the author NateYoung
      I did just notice that when I log into my JVZoo account and I click on the Public Profile link under the My Account tab their is a box that says Products From Nathan Young underneath that it says there are no products listed for this vendor. I'm confused on why it says that as I clearly have a product listed. I did contact JVZoo and I have not heard back from them yet on my issue. Any suggestions?
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  • Profile picture of the author AuthorityRush
    It's working for me too. Although I didn't "complete" the purchase, i was taken through up to the last button within Paypal to pay before I stopped. Good luck with the launch!
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  • Profile picture of the author WillR
    I just tried to go through the whole process and purchase with Paypal. When I went to submit payment this is the error I got:



    You'll definitely need to contact the guys at JVZoo.
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  • Profile picture of the author sbucciarel
    Banned
    No one here can tell you what's wrong. You need to contact Zoo support.
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  • Profile picture of the author NateYoung
    I just wanted to thank everyone for helping me to resolve the issue I was having with the payment buttons. I did finally manage to fix the problem. Again thanks to all of you. It was nice to know there are people that don't mind giving a few pointers to new warriors. I hope you all have a Happy Thanks Giving.

    Much Mahalo
    Nathan Young
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    • Profile picture of the author GarrieWilson
      Originally Posted by NateYoung View Post

      I just wanted to thank everyone for helping me to resolve the issue I was having with the payment buttons.
      What was the issue? It might help others.

      Garrie
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  • also are you buying through your own affiliate link that might be a problem I think that stops the sale, just an ides probably not the one but I thought I through it in here.
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  • Profile picture of the author timpears
    You want to tell us how you solved yor problem?
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    Tim Pears

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