I just came across the notice on CB about a new support ticket system The new system will give vendors one business day to try and save a sale when the buyer requests a refund. This could be promising
Will ClickBank Refunds Drop With The New Ticket System?
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I just came across the notice on CB about a new support ticket system
The new system will give vendors one business day to try and save a sale when the buyer requests a refund. This could be promising
Unfortunately I can't quite tell exactly how this will work. When a refund is requested the vendor has one day to try and save the sale (aka respond). Otherwise the refund will be automatically processed.
What I'd like to know is whether or not the customer can simply ignore the vendor's attempt to save the sale, and have the refund still happen automatically?
With technical support tickets, the customer has 7 days to respond, then another 7 before the ticket is closed automatically. It's not clear whether something similar will be the case with refunds though.
Thoughts on how this might shake out over time?
The new system will give vendors one business day to try and save a sale when the buyer requests a refund. This could be promising
Unfortunately I can't quite tell exactly how this will work. When a refund is requested the vendor has one day to try and save the sale (aka respond). Otherwise the refund will be automatically processed.
What I'd like to know is whether or not the customer can simply ignore the vendor's attempt to save the sale, and have the refund still happen automatically?
With technical support tickets, the customer has 7 days to respond, then another 7 before the ticket is closed automatically. It's not clear whether something similar will be the case with refunds though.
Thoughts on how this might shake out over time?
- annihilator
- [1] reply
- GuruGazette
- LB
- Gary McCaffrey
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