Contesting clickbank refunds? is it possible?

by D3javu

Posted: 15 years ago 8 replies

INTERNET MARKETING

Hey guys im a CB publisher and my first product that i launched has been selling pretty decent but many of the people that are buying it are abusing the refunds and trying to take advantage of clickbanks really lenient refund policy. CB doesnt even think twice they just return the product even the person bought it a day ago. Is there any way to ask clients for screen shots to make them prove that they even tried the product out? All this hard work is going to waste with people abusing refunds...

#clickbank #contesting #refunds

LB 15 years ago

Nope. CB will grant refunds without question.

This mainly occurs in the IM niche, but is probably overblown. If you are getting an abnormal amount of refunds, I would investigate what might be causing this on your end.

What is your refund rate?
- Thanks
Signature

Tired of Article Marketing, Backlink Spamming and Other Crusty Old Traffic Methods?

Click Here.
{{ DiscussionBoard.errors[819914].message }}
Elvin Tiong 15 years ago

May be you need to think why the refund rate is high. Is your product selling too expensive? How's the content of your product? Unique and informative?
- Thanks
Signature

Don't buy yet. Wait for WSO.
{{ DiscussionBoard.errors[819996].message }}
Will Edwards 15 years ago

Enter into dialogue with a few of the people who were refunded. Tell them you want to understand so you can improve things. IF several of them are saying the same thing, then you may have identified the issue.

Will
- Thanks
- 1 reply
{{ DiscussionBoard.errors[820021].message }}
- Harvey Segal 15 years ago
  
  Originally Posted by LB
  
  Nope. CB will grant refunds without question.
  
  Actually their new ticket system launched only yesterday
  does give you a chance to save a sale.
  
  Details here - ClickBank
  
  Harvey
  
  .
  
  Thanks
  
  Signature
  
  The Complete Guide To ClickBank
  
  {{ DiscussionBoard.errors[820030].message }}
Rully 15 years ago

That the risk of seller. That happen to me too. I learned much from it
- Thanks
Signature
{{ DiscussionBoard.errors[820040].message }}
Alexkandr Krulik 15 years ago

Hi,
it looks like cheating. They bought your product, received it and then got money back and continue utilize your product.
Did you try to protect your products?
I have developed license sever for my products and my it checks validity of license every 20 days. And my products stop to work after refund etc.
- Thanks
- 1 reply
Signature

Alexandr Krulik author of Magic Submitter ,
Magic Article Rewriter and Easy Backlinks. The best time saver tool in niche.
{{ DiscussionBoard.errors[820048].message }}
- cj1966 15 years ago
  
  As someone who sells products on clickbank refunds are anoying.
  
  But I don't feel that buyers should have to proove they used any methods.
  
  As said, most refunds come from the IM market, and most Clickbank sellers, esp in the IM niche, offer a no questions asked money back guarantee. It doesn't matter if they do it because it increases convertions or because they know that Clickbank guarantees it anyway, but if you offer a no questions money back offer then you shouldn't get mad because people take you up on your offer!
  
  Thanks
  
  {{ DiscussionBoard.errors[820340].message }}
D3javu 15 years ago

Thanks for the all the helpful responses I guess have no choice but to take the refunds. The refund rate is not really high but I just hate seeing returns everyday we are still selling alot of copies so it evens out but it still annoys me the amount people that try to jack shit for free. I have tools implemented into the product where I can deactivate an account after it gets returned so its not a huge problem.
- Thanks
{{ DiscussionBoard.errors[821011].message }}