Should I file a paypal dispute?

5 replies
A couple of weeks ago I bought a wso with a money back guarantee. It said: 'if you don't think this is for you then send me an E-mail. I will immediately send every penny of your money back'.
I tried this method but I did not feel comfortable with it. The seller said it was white hat, but in my opinion it is not, as it involves deceiving people.
3 weeks ago I sent the seller both pm and an email, requesting a refund, but she has ignored me.
Should I file a paypal dispute?
What exactly should I tell paypal?
What are the chances of receiving my refund?
Thank a lot in advance for any answers!
#dispute #file #paypal
  • Profile picture of the author Jeff Usher
    Unfortunately there are some people that say they offer a money back guarantee with no intention of ever honoring it, purely because they know it's a digital product and PayPal will very rarely, if ever, give a refund on a digital product.

    If you are getting no response at all from the seller then there's very little chance of getting your money back as they have taken the money from PayPal and ran I'm afraid.

    Not the first time and definitely won't be the last either.

    Sorry to be so negative.

    Jeff
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  • Profile picture of the author Lloyd Buchinski
    Time to buy a gun! Just a little joke that people here in Canada tend to enjoy, but I'm not sure how it goes over in the States where everyone already has a few.

    If everything you said is accurate I would pursue it enthusiastically. I did buy from a ratty company in my early days on line. I didn't know about charge backs then or they would have had one. If you bought it with a credit card that is an option that is open to you, and if you are not getting a response it might be a good idea.

    If it was just through Paypal and no credit card is involved I would file a dispute, or whatever it takes, but I'm not sure what the options are with them.

    My experience with money is that it is mostly hard to come by, easy go, and I get a bit grouchy about being lied to.

    Good luck with that, and I do hope you get it back.
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  • Profile picture of the author MattSanti
    Honestly, when it comes to purchasing online - using a credit card is the best way for your own protection if you ever do get hit up for something you felt was less than stellar.
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    • Profile picture of the author creative
      Unfortunately I bought it with paypal...
      Next time I will definitely use my credit card!
      Thanks for your help
      If anyone has any ideas on what to say to paypal, to help my case, please post your suggestions here.
      Thanks!
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  • Profile picture of the author dorim
    If the person offering the WSO is not living up to the advertised terms and ignoring a refund request that person should be banned from ever offering a WSO again........
    I have been unhappy with two of my WSO purchases, but there was no offer of a refund in their ads so I will just be wary next time, but if this person stated a refund will be given and does not honor that is deceptive advertising.
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