Does anyone know how to contact JVZoo for support with their system?

10 replies
Does anyone know how to contact JVZoo for support with their system? I have two accounts there as I started to use a new email address. But I can't seem to send them a message to combine these two accounts.

Seems dumb to have two accounts to me.
#contact #jvzoo #jvzoo support #support #system
  • Profile picture of the author Careygee
    If I am not mistaken the support link is:

    https://www.jvzoo.com/support

    You may have to be logged in to use it though ... not sure.
    Carey
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  • Profile picture of the author timpears
    The support link only gives you three options, none of which include problems with JVZoo issues. I can find no way to contact them if something is going wrong there.
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    Tim Pears

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    • Profile picture of the author Careygee
      Originally Posted by timpears View Post

      The support link only gives you three options, none of which include problems with JVZoo issues. I can find no way to contact them if something is going wrong there.
      -------------------
      Then your other option is emailing: support@jvzoo.com
      Sorry you are having problems.
      Carey
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  • Profile picture of the author WillR
    If you purchase with two different email addresses then a system cannot recognize you as the same person. That is likely what has happened here.

    Their Facebook page is at:
    https://www.facebook.com/groups/jvzoo/
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  • Profile picture of the author LeadGenie
    What you need to do is pick "1" account/email address and use that as your main jvzoo account.. You can get a hold of support by submitting a ticket once you are inside the site..
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    • Profile picture of the author Careygee
      Tim,
      Found you one more avenue that may help.
      This from a JVZoo support link.
      ---------------------------------------------
      You will find your download link inside your JVZoo portal located at: https://jvzoo.com/portal

      You should have received a receipt JVZoo with your portal login details - please double check your email inbox (and junk folder) for this email). On https://jvzoo.com/portal you can also request to have your receipt and password resent to you.

      If you still can't log in to your JVZoo portal, or if you can't find the product your have purchased inside - then please send us a ticket telling us what product you purchased, plus one or more of the following details:
      Paypal transaction ID
      JVZoo transaction ID (AP-XXXXXXX)
      or the Paypal email you used to purchase the product.

      And we will get your dowloads to you as soon as possible.
      ----------------------------------
      The best to you and yours,
      Carey
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  • Profile picture of the author bigshot90210
    10/8/2015 - Communications appear to be via some kind of communications funnel. You can not just pickup the phone and talk with them or say hello unless you write it on your paypal money comment area. I have trying to collect my money from that Jeet 2 software purchase and the help desk is not acknowledging my request or ticket.
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    Get free information about my micro video
    http://pdsp.us/new_wso

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  • Profile picture of the author Regional Warrior
    Before any one else replies this is a 3 YEAR OLD THREAD and I am sure Tim would have fixed the issue
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    • Profile picture of the author mrgary
      I can't believe how difficult they make it to contact them. I finally get to the support page and complete all the information to submit my ticket and now the darn submit button is not working!!
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