When I inquired about it I was told that even though they say 30 days as required by their merchant account they like to extend the refund policy to pretty much anyone at anytime.
That is all very nice and noble but my problem with this is they deducted these 30+ day refunds from my account on sales that I should have been paid for.
I looked at their TOS for affiliates and there is no mention of this. It says I will be paid for all sales that go past 30 days.
When I said that I questioned if I could continue promoting their product they came back and said they were sorry to hear that but if that were the case they would ask that I return some of the money to bring my balance out of the negative. Also went on to say this is a common practice within the industry.
I have heard IM offering this kind of guarantee for their product on occasion. It is a very generous offer and says a lot about them standing behind what they are selling. I never realized this promise was being made at the risk of the affiliate promoting it, not theirs. Have you?