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Namecheap makes it so hard to delete domains/account

by redstanford
15 replies
I want to delete my account and deactivate all my domains. I submitted a support ticket 2 days ago and received via email a support ticket #. However I cannot find anywhere on their site where I can check the status of my ticket but they don't hesitate to send me email after email reminding me to renew my domains another year.

Can someone provide me a link to check support tickets or a phone number I can call?
#delete #domains or account #hard #makes #namecheap
  • Profile picture of the author Adie
    I think you can't delete a domain. You should wait until it expires.
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    Moderator's Note: You're only allowed to put your own products or sites in your signature.

    Signature edited.
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    • Profile picture of the author KishanS
      Originally Posted by Adie View Post

      I think you can't delete a domain. You should wait until it expires.
      You are wrong, you can delete the domain easily from your domain control panel.
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  • Profile picture of the author redstanford
    they won't automatically renew will they?

    When they expire, they'll just drop off?
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    • Profile picture of the author Disruption
      Originally Posted by redstanford View Post

      they won't automatically renew will they?

      When they expire, they'll just drop off?
      If you chosen not to do automatic renewals, then yes they'll show expired.
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  • Profile picture of the author sjukun
    redstanford,
    To turn off domain auto renew:
    Login to namecheap, goto "My Account" then click "Manage domains". You will see list of your domain name. Click your domain name and click "Auto Renew" on the left side. You can turn off the auto renew there.

    Namecheap doesn't provide phone support. But you can contact them by using their live chat (https://www.namecheap.com/support/livesupport.aspx) or ticket system (https://support.namecheap.com/)
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  • Profile picture of the author GarrieWilson
    You can contact their support and ask to have it removed if you really want it gone.

    Garrie
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    Screw You, NameCheap!
    $1 Off NameSilo Domain Coupons:
    SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS
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  • Profile picture of the author RobinInTexas
    Don't know it it will work at namecheap, I use name.com, and there I have a second account that I don't have any domains in. When the time is right I push those domains I want to abandon to it. They are gone from my active list when they are in the redeem period. I don't look at that account and don't know what happens after I push them away.
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    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author Matthew Trujillo
    Not familiar namecheap, I get my domains from GoDaddy. Have you tried there phone # support (if they have one) about this issue? If not just be patient and wait out the ticket. I don't think you can just "deactivate" your domains just like that if you are talking about it auto-renewing there should be an option to cancel.
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  • Profile picture of the author roweis
    Originally Posted by redstanford View Post

    I want to delete my account and deactivate all my domains. I submitted a support ticket 2 days ago and received via email a support ticket #. However I cannot find anywhere on their site where I can check the status of my ticket but they don't hesitate to send me email after email reminding me to renew my domains another year.

    Can someone provide me a link to check support tickets or a phone number I can call?
    I agree with you. I tried to delete one domain and it was very hard to do. I don't remember the details anymore, but I had to contact Namecheap support. I was used to Godaddy where it's very easy to delete an account (domain). However, Namecheap gives you free or low cost privacy, whereas Godaddy charges quite a lot for privacy.
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    • Profile picture of the author Danny McConnell
      What is the advantage to deleting a domain vs. just letting it expire?

      Just curious.
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      • Profile picture of the author davezan
        Originally Posted by Danny McConnell View Post

        What is the advantage to deleting a domain vs. just letting it expire?

        Just curious.
        Having one less thing to worry about in the short term, especially if it has a legal
        issue such as possible trademark infringement.

        AFAIK, NameCheap doesn't give users the ability to delete a domain name. Once
        the domain name is deleted, it's hard to undo that if one changes his/her mind at
        the last moment.

        The registrar I worked with once offered that option. They stopped offering that
        after experiencing support headaches that weren't worthwhile.
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        David

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      • Profile picture of the author GarrieWilson
        Originally Posted by Danny McConnell View Post

        What is the advantage to deleting a domain vs. just letting it expire?

        Just curious.
        I had a presidential domain and after I registered it I thought,

        "Oh shit. The SS might not have my sense of humor."

        So I emailed NameCheap to remove/delete it.

        -g
        Signature
        Screw You, NameCheap!
        $1 Off NameSilo Domain Coupons:
        SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS
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  • Profile picture of the author Jo Stone
    You have to wait until it expires I don't think that you have an alternative.
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    • Profile picture of the author ronr
      I don't know about your specific question but have you tried their online chat support? I've used it many times and always get instant response and help.

      Ron
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  • Profile picture of the author ServicesForIM
    Namecheap support deleted a domain for me when I spoke with them several years ago. I could not figure out how to do it otherwise.

    Kate
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