Promoting Ebooks Problem - Has This Happened to You?
I promote several ebooks on my site as an affiliate and I just received this message about one of them:
I placed an order for what I THOUGHT was a hard copy of your cookbook...ya know like the pictures show. You have no Idea how seriously disappointed I am to find out this is an e-book....For me (and I'm sure I'm not the only one) showing a picture of a hard copy book and asking me to click here to 'place order' is grossly misleading. E-BOOKS ARE OF NO VALUE TO ME. I have requested my bank to cancel my order through order ######## . I do want your hard copy but am frustrated because I cannot find a link to order a hard copy nor any real way to ensure that I am really sending this email to the correct company. Please advise me on how to proceed |
Has anyone ever had a complaint like this? In my website review where I promote this product, I have the word "ebook" everywhere in the copy including in the title of the page.
And the actual creators of the of this particular ebook refer to their product as an "ebook package" and "digital download" throughout their sales page.
There isn't a hard copy of this book like this person wants. The pictures that this person refers to is the usual 3-d image of the ebook that most of us make when we create a digital product.
Any advice on how to respond to this person?
Thanks!
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