re jVZoo refusals

Have you asked for refunds from anything you purchased through JVZoo lately?

I agree with Andrew... Chances are you have a history with the seller of purchasing, then asking for a refund. It appears you've been blacklisted.

On another note, you still have full Paypal "privileges" if you can call it that. It's just that the JVZoo platform is barring you from purchasing from this certain seller.

To expand on this blacklist thing a little... vendors have the option of going to their
My account ---> Buyer's Blacklist and choosing a number between 0 - 5 (how it works is explaned on this page): 2014-01-16_0622 - MarkHess's library


So it all depends on whether the vendor has this function turned on or how aggressive they have their settings (1-5).

Thanks folks I did ask for 3 refunds last year & checked which ones they were & one was from the vendor whose product I want ,have facebook messaged him, explaining why I did it, waiting for response. However I just tried to buy another very useful new product through JVZoo & it is allowing me to buy so maybe JVZoo itself has not completely blocked me,hooray for small mercies.

Eh, I can see both sides of this discussion of quick blacklisting. Just because someone is selling a product doesn't mean they're desperate for any and all sales. Heresy? Maybe.

I know there are all kinds of reasons to refund - some totally legit and some nefarious - but a seller isn't required to sell to anyone who comes calling any more than a buyer is required to buy from anyone offering.

For what it's worth.

Interesting topic, as far as requesting a refund is concerned..some sellers over-hype their products and when the buyer gets it they see this is not, or diffirent from what they had read in the sales page..but for one refund, highly unlikely as I'v requested one refund as well.

Perhaps the seller has a high refund rate and the problem is actually with JVzoo, if that be the case then move on..as someone has already suggested, maybe they're selling crap product anyway.

Mikaedi

Let's say you sold shoes. One day, a customer buys a pair. The next day, he comes into your store wearing the shoes and wants his money back. The shoes cannot be returned and sold again. They're used. They've got some scuff marks and the soles are worn a little. But he wants to keep the shoes and get his money back. You've offered a guarantee to refund the cost of the shoes if he asks. So you honor his request, as you should.

Would you want him to buy more shoes from you?

Nobody was defrauded or broke any rules. He paid based on your guarantee and then asked for him money back as you promised. He got a free pair of shoes. It's the risk you took to win a new customer.

Did you win a new customer? Nope. You gave away a pair of shoes. I don't think it's unreasonable or somehow wrong to refuse to sell another pair of shoes to that person.

That's the logic here. I don't ban one-time refunders, but I also don't look down my nose at anyone who does. Not only do they have the legal right to do so, they have every moral right as the business owner to choose with whom they wish to do business.

Seller just blocked your IP. Because you may be buying his products and then refund them. May be you have done it many times.

In jvzoo you can set various levels of blacklists. Nothing personal, I'm sure. Just vendors trying to keep from having too many refunds in PayPal, or chargebacks from credit card companies. It's easier to lose a few sales than to have PayPal keep part of your money in a rolling balance.

I think that qualifies as a serial refunder. I can't remember the last time I asked for a refund, but I usually buy things I need, not shiny objects.

You really can't force someone to sell you something, I'm sure he had his reasons. There is always two sides to a story, so I doubt he blocks everyone that ask's for a refund

I feel the same way, there is always two sides to a story.

Most vendors don't, there had to be more to it.

Ok ,I really like all the comments here,I only refunded from the seller once.He has the right to ban me I think but after one? He had a 30 day guarantee no questions asked. I`ve given up trying to contact as he would have seen my messages on Facebook so I`ll let it go.
There are points for & against refunding but I think we are entitled to ask for one if product is not as advertised, & frankly some products are very flimsy. Just an overall look at method or system with no real instructions to follow.
Any way I have a bit to think about with all the views expressed & I thank you all for them.

Another thing could be finding your product shared on a blackhat forum, and some venders will go straight to a refunder and block him.

I remember one time, I had a product shared and only had one guy who did a refund, I blocked him right away.

To the OP: It sounds like one or more sellers have blacklisted you in the past, and the current seller is using the global setting to auto blacklist people who have been blacklisted by other sellers.

To those who say this feature shouldn't be used, I disagree - there are lots of perfectly valid reasons to pre-blacklist a customer:

Serial Refunders
Those who "collect" info products and always request a refund.

Liars
Those who are caught using/discussing a product after they've said it wouldn't work for them and requested a refund. You'd be surprised how many people request refunds and then are noticed discussing their use of the product/strategy right here on WF a few days/weeks later. Recently I received a refund request from a customer who claimed my course was over her head and wasn't something she'd be able to use... which is perfectly understandable, we're all at different levels here. But then - in the same email - she said she couldn't open the zip file. I replied with "If you couldn't open the ZIP file, how would you know it was too complicated?" No response, and two hours later I got a PayPal dispute notice. :rolleyes:

Rude Refunders
Those who simply send an email saying "Refund". No reason or explanation offered. When you ask for one, they respond with "Your return policy says no questions". Sure, it does say that, which means you'll get your refund. But if you can't give me the courtesy of telling me what it was you didn't like about the product, I have no choice but to assume you're just a serial refunder/collector and as such I'm not interested in giving away my other products in the future.

Leakers
Those who "share" products by leaking them to sharing sites. Did you really think using the same name or sig on WarriorForum as you use on [insert blackhat forum name here] wouldn't be noticed?

Unsuccessful Freebie Seekers
Those who request products on blackhat sites that haven't yet been leaked. If they can't find it, they often buy and refund.

Problem Customers
Those who seem to have no idea why they purchased the product or how to use it, even when everything is clearly explained in the sales letter. Example: Your product is clearly a Wordpress plugin, Adsense Strategy, Facebook Strategy, etc. They request a refund because (allegedly) they don't know how to use Wordpress or got banned from Adsense or Facebook. Um, so why did you buy it?

Late Refunders
Those who miss the deadline for a refund, then file a PayPal dispute indicating they "requested a refund several times and received no response".

Skimmers
Those who "skim" over detailed instructions, then rush into execution missing important steps or details along the way. After not getting the advertised results, instead of contacting the seller asking for help figuring out where they went wrong, they publicly bash the product claiming it's a scam or doesn't work, usually also claiming they followed the instructions to the letter.

Sneaky "Affiliates"
Those who sign up as an affiliate only to refer themselves so they can buy at a discount. Sorry dude, but if you sign up as an affiliate and your only sale is the most expensive OTO, not only are you not getting the commission, you're getting blacklisted as a buyer and reported as an affiliate.

Anyway, like I said, lots of valid reasons for a seller to make the decision not to sell their product to certain people. Frankly I think the global blacklist does a pretty good job of saving headache and keeping refund rates down. Sure, I want to sell as many products as I can, but I also want to keep a low sales-to-refund ratio and anything that filters out those that are most likely to refund, whatever the reason, is pretty useful.

As a seller, you're better off having 500 sales and 10 legitimate refunds (a 2% refund rate) than 750 sales and 100 refunds (a 13% refund rate). Affiliates pay attention to those stats, and if your refund rates are high the top affiliates won't promote your products.

Maybe... although I had a recent experience that makes me question your arguments.

I rarely buy products and as fas as I can remember, didn't ask for a refund even when I found some products to be quite of questionable quality... (or simply lying in the salespage).

Now, one or two months ago I was looking for some PLR stuff and came across a product that seemed to be something I could use, skimmed the sales page (my fault, I know!) and bought it. There was nothing to download, the products were accessible inside of a membership setup and they were only for personal use = "consume" them inside the membership.
Oops, I went to their support and explained my mistake - thinking I was buying PLR - and asked for a refund. I got it.

Later I found their similar and indeed PLR product but when I tried to buy it I figured I was banned to purchase anything from them via JVZoo.

Oh, well.

I won`t call the seller a `dick` as I have no desire to flame him, just respect his right to do as he wishes & move on.