I need tech help PLEASEEEEEEEEEE !!!

by Gaetane Ross 26 replies
Hi Warriors, I hope you can save my life with this LOL.

My computer crashed and I get this error message :

Stop: c0000zla ( fatal system error ) The windows logon processsystem process [terminated unexpectedly with a status of 0xc0000034 (0x000000000 The system has been shut down

I'm hopeless when it comes to this kind of problem can someone help please?

Thanks in advance,

Gaetane
#main internet marketing discussion forum #pleaseeeeeeeeee #tech
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  • Profile picture of the author gmichaelh
    Hello Gaetane!

    Eeeek! the dreaded blue screen of death! Unfortunately it could be a wide variety of things that caused it. First off I would ask if you recently installed any new programs or hardware to your system? New software or additional hardware can cause untold grief.

    With the limited amount of information on the problem, besides the error message my first recommendation would be this.

    1) did you try and just reboot the system? and if so did the message occur again? Sometimes as we all know Windows can just be uppity and then go back to business as usual with just a simple shut down and restart. If the message does occur again after reboot then....

    2) Try to get into "safe mode" and run system restore to try and get "back in time" to before this problem occured. To get to "safe mode" do the following:

    reboot, then start hitting the F8 key repeatedly as soon as the system begins to reboot. This can be a timing issue so just keep hitting F8 quickly. You should then be taken to a black screen with a bunch of different options to choose from. Look for the one that says Safe Mode. There may be a couple of different options such as safe mode with networking, or something like that, just look for the one that just says Safe Mode.

    There should be numbers beside each option, you can usually just use the up and down arrows on your keyboard to move around or you may be able to just hit the number on your keyboard that corresponds with the selection you want.

    When the option Safe Mode is highlighted just hit the enter key. You should see a bunch of information go whizzing by on your screen...just let it go and you should eventually see your desktop load up but it will look odd as the system is in safe mode.

    You should get a pop up window telling you that you have entered safe mode and it should give you the option to work in safe mode or to use System Restore.

    Choose the System Restore option. This basically allows you to "turn back the clock" so to speak on your computer. If you follow the instructions on the screen in System Restore you will be given the option to choose a day from a calender to restore your system to.

    Just follow the on screen instructions and go back one or two days and tell it to Restore. It can take a little while to run System Restore but hopefully it will take you back to a point where you computer was operating correctly.

    This is only one of many options available as god only knows what happened to cause your dilema. This is one of the easiest fixes that you should be able to do yourself without worrying about causing any more problems.

    I'll keep my fingers crossed for you and hope for the best. I have to run and do some shopping and then pick up my kids from school. I will check back and see if you had any luck. If not I would be happy to try and help you explore some other options.

    Good Luck!
    Mike
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    • Profile picture of the author Gaetane Ross
      Thanks gmichaelh, but I can't even reboot in safe mode. So what now?

      Gaetane
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      • Profile picture of the author howudoin
        HI Ross,

        The Blue screen comes when you have abundance of viruses on your Comp. I guess you are surfing without any anti-virus protection. Also windows firewall is very rudimentary and you must go for some other sophisticated firewall. In my view Kaspersky is the best alternative.

        For now it seems that you have to reinstall XP until someone offers a better solution
        Cheers
        Bhupinder
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        • Profile picture of the author KimW
          Originally Posted by howudoin View Post

          HI Ross,

          The Blue screen comes when you have abundance of viruses on your Comp.....
          Cheers
          Bhupinder
          I know your post was good intentioned, but this is one of the most erroneus statements I have seen in a long time. More often a BSOD is caused by program incapatabilty as the first responder mentioned. It CAN be caused by viruses at times, but as a whoole I believe that statement to be incorrect.
          Kim
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      • Profile picture of the author KimW
        The majority of the time when you get that you need to give up the ghost and have a system reload done. What's the brand of your PC?
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        • Profile picture of the author Gaetane Ross
          My PC is Dell, Intell Pantium D
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          • Profile picture of the author Eric Johnson
            Download, burn to cd and use this...

            Ultimate Boot CD - Overview

            Tons of tools that you can use to check out your system. Even has virus scans that run straight from the cd without you having to log into windows.

            Hope it helps.
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            • Profile picture of the author Solidsnake
              Banned
              If you cannot do anything, I think you need to reformat...
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              • Profile picture of the author trafficwave
                At the risk of appearing insensitive ... get a Mac.

                When I launched TrafficWave.net over 8 years ago, I was a windoze guy. My business partner and programmer was a Mac guy.

                Over the next 4 to 5 years, I went through several windoze units experiencing the blue screen of death, various failures, seizures, etc.... I backed up faithfully and was always able to recreate whatever I needed after buying yet another new PC.

                Finally, one year, I sat down in my partner's office and said, "Ok.... sell me."

                He had been using the same OLD (at that time) Mac and had ZERO issues. Over the previous few years, I had purchased no less than FOUR windoze pc's.

                I did a lot of research and finally took the plunge. I've never looked back.

                Did I spend more money up front? Absolutely.

                BUT ... I haven't had to replace or repair any of my Mac boxes in YEARS.

                I run my businesses on my Mac.
                I produce music on my Mac.
                I produce videos on my Mac.

                I could be a walking talking Mac commercial without even thinking about it!

                Seriously: Get a Mac.
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                Brian Rooney
                TrafficWave.net Email Marketing AutoResponders
                Email Marketing Blog

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                • Profile picture of the author KimW
                  MACs....taking over the world one person at a time

                  I have worked on both, MACs and PCs. And to be honest in some ways MACs are better, but not in every way. Almost ALL the issues I have with my PCs are harware failure issues. And contrary to popular beiefs, MACs have those too.
                  And do you want to know when the hardware failure issues started? Once PCs started selling under the 1K price. Market shares went up, quality went down. Way way down.
                  I have a pc I got in 1995 that still runs with almost all the original equiptment (I swapped out the 1.3gb hard drive for a bit 8gb hard drive).

                  In the end, it all comes down to personal preference
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                • Profile picture of the author dustinlemos
                  more often than not this is a memory or video issue, especially if you're running Windows XP or Vista. The first thing I usually do is take out all but one of your memory sticks from your motherboard. If you still have the problem, swap out that memory stick with one of your others. If one of your memory sticks dies it can cause problems with everything.

                  If that doesn't fix the issue, the next thing I would try is completely uninstalling your video card drivers, and then restarting your computer. This will let windows automatically detect your "new hardware" and install the proper drivers for your video card.

                  If one of those solutions doesn't fix your issues, then it's most likely NOT a video or memory problem, and you should probably just take your machine to an A+ certified specialist (Best Buy or Circuit City has them) and let them run diagnostics.
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                  • Profile picture of the author KimW
                    Her location says Canada, I don't know if BestBuy or Circuit City have stores there, but they might. And yes, it COULD be a memory problem, but it would be easier to use the Ultimate Boot CD someone posted a link to and run memtest than to take out the memory. By the way, I'm A+ certified,not that it means as much as it did 10 years ago when I got it.
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          • Profile picture of the author KimW
            Originally Posted by Gaetane Ross View Post

            My PC is Dell, Intell Pantium D
            I assumed it was a Dell, I've seen that on Dells over a hundred times in the past few years.
            I always hate to tell someone this but you will probably need a system reload.
            The file the above posted is a good set of tools but it is usually over the head of the average user.(No offense meant).
            Kim
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  • Profile picture of the author Tim Franklin
    Hello please see this from the MS website.

    How to troubleshoot a "STOP 0xC000021A" error

    The solution is somewhat complex and a little vague, however it does appear that you can recover from this problem, take a look at the information to see if it fits with your situation, there may be some information that will help you get your computer back into operation.
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    • Profile picture of the author Ross Dalangin
      Originally Posted by Tim Franklin View Post

      Hello please see this from the MS website.

      How to troubleshoot a "STOP 0xC000021A" error

      The solution is somewhat complex and a little vague, however it does appear that you can recover from this problem, take a look at the information to see if it fits with your situation, there may be some information that will help you get your computer back into operation.

      Taken from the above link:
      Last known good configuration
      If the previous steps in this article do not resolve the problem, start the computer by using the last known good configuration. To start the computer by using the last known good configuration, follow these steps:Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
      1. Click Start, and then click Shut Down.
      2. Click Restart, and then click OK.
      3. Press F8 at the indicated time:
      • For an x86-based computer: When a screen of text appears and then disappears , press F8. (The screen of text may include a memory test, lines about the BIOS, and other lines.) There may also be a prompt that tells you when to press F8.
      • For an Itanium architecture-based computer: After you make your selection from the boot menu, press F8. There may be a prompt that tells you when to press F8.
      4. Use the arrow keys to select Last Known Good Configuration, and then press ENTER.

      NUM LOCK must be off before the arrow keys on the numeric keypad will function.
      5. Use the arrow keys to highlight an operating system, and then press ENTER.
      Notes
      • Choosing the Last Known Good Configuration startup option provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. However, it does not solve problems that are caused by corrupted or missing drivers or files.
      • When you choose the Last Known Good Configuration option, only the information in registry key HKLMSystemCurrentControlSet is restored. Any changes you have made in other registry keys remain.
      It will bring back the last good known configuration

      If that won't do then Uninstall The Last Software you Installed!
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      • Profile picture of the author seasoned
        GOD, some here are just WRONG! This screen simply means there is a fatal error. The criteria on it probably means something, but even M/S is likely to never tell you(Tim Franklin showed one thing microsoft said that MIGHT be good advice, but it sounds like you couldn't use it anyway.).

        FORGET the stupid myth that this means viruses! It simply means fatal error. In order, from what I have seen that means(most likely to least likely):

        1. PROGRAM BUG(and this could cause the type of problem Tim Franklin spoke about correcting)
        2. OUT OF MEMORY/BAD MEMORY
        3. OUT OF DISK SPACE
        4. FATAL BOARD ERROR
        5. Hiccup(such as from a power glitch)
        6. Disk Crash

        While it IS true viruses can cause any of the above, they don't have to, and USUALLY DON'T! Formatting the disk WILL NOT HELP unless it was caused by a disk problem. If it was caused by a disk problem, the cause may still be there, or your disk may be unstable.

        What I would do if I were you is turn it off, and wait perhaps as much as an hour or two. That will cool things down so that problems 4 and 6 and MAYBE 2 will be less obvious. WHY???? CPUs, Memory, and even disk drives are more likely to fail if they are HOT. Your symptoms indicate that #3 isn't your current problem, and #1,#5 COULD have caused the current problem, but they aren't that likely.

        Then, with it quiet, turn on your system, and watch the disk lights, and listen. Is the fan running? Did the lights light? Did it beep normally? If all happens, and the drive lights light and it seems to just not start, you MIGHT have a disk problem. If the fan isn't running, your fan might be bad. If it didn't beep normally, call support for the computer.

        If it seems to run, backup your favorite stuff to NEW media NOW!!!!!! Realize it can go down in any second(Though it is more likely to take minutes to like an hour). Your system might be on borrowed time. It ALSO might be a time to run a memory test. Flaky memory, or memory that is too slow, can ALSO cause this problem. That's another thing, you CAN go into the bios, and slow down memory access, and the cpu speed. That will make it even MORE likely to run if it is an electronic problem. Of course, the trick is to narrow it down. If it is a memory problem, you can replace the bad memory, a CPU problem you can replace the CPU, etc...

        BTW Taking it to a good tech IS a good idea, but I would STILL do the above! WHY???

        1. You MAY be lucky and fix it!
        2. You COULD narrow it down, or get other things that could help.
        3. You may be able to save some stuff that the "tech" might just wipe out(like with a drive format).
        4. It may lower the time/cost!

        BTW when you are done, hopefully soon, turn the computer off. Don't even bother shuting it down the normal way. Try to get it fixed before trying to turn it on again. That is because too much heat can destroy electronics, and cause disk problems.

        Steve
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  • Profile picture of the author Tim Franklin
    Excellent Ross I was thinking the same thing but did not know for sure her level of expertise, that would be the first thing I would try out, good post.
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