JVzoo refunds... possible issue.
Can someone please explain to me how refunds work on JVzoo if you set an affiliate to receive instant commissions? Say I'm selling a product for $20 and have my commissions set to 50%. Then one of my affiliates sells my product and him and I both receive $10. But then that customer wants a refund... Do I now owe the customer the full $20, or do I give him back the $10 I earned and the affiliate also loses his commission?
I'm worried about this because today I auto-approved an affiliate I DON'T know to receive auto commissions because he said that was the only way he'd promote my product. (And it showed he had sold over 5,000 products... so I assumed this meant he is a "good" affiliate).
I sent an email to JVzoo support asking about what I should do, and asking if they could tell me how many refunds have been given from products he's sold. But in the meantime I changed my refund policy from 7 days to 0 days. That will protect me from getting scammed right?
I'm worried about this because today I auto-approved an affiliate I DON'T know to receive auto commissions because he said that was the only way he'd promote my product. (And it showed he had sold over 5,000 products... so I assumed this meant he is a "good" affiliate).
I sent an email to JVzoo support asking about what I should do, and asking if they could tell me how many refunds have been given from products he's sold. But in the meantime I changed my refund policy from 7 days to 0 days. That will protect me from getting scammed right?
Just when you think you've got it all figured out, someone changes the rules.