JVzoo refunds... possible issue.

1 replies
Can someone please explain to me how refunds work on JVzoo if you set an affiliate to receive instant commissions? Say I'm selling a product for $20 and have my commissions set to 50%. Then one of my affiliates sells my product and him and I both receive $10. But then that customer wants a refund... Do I now owe the customer the full $20, or do I give him back the $10 I earned and the affiliate also loses his commission?

I'm worried about this because today I auto-approved an affiliate I DON'T know to receive auto commissions because he said that was the only way he'd promote my product. (And it showed he had sold over 5,000 products... so I assumed this meant he is a "good" affiliate).

I sent an email to JVzoo support asking about what I should do, and asking if they could tell me how many refunds have been given from products he's sold. But in the meantime I changed my refund policy from 7 days to 0 days. That will protect me from getting scammed right?
#issue #jvzoo #refunds
  • Profile picture of the author Dennis Gaskill
    How to Process Refunds

    If that link doesn't work just log into your account and go to the Seller's Dashboard. The link is at the top of the page, prefaced with Important in red letters.

    Just when you think you've got it all figured out, someone changes the rules.

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