Are there optimization specialists?

13 replies
I've been selling online long enough to know that there are specialists for just about everything. You've got copywriters, autoresponder specialists, list specialists, designers, and the list goes on.

My problem is this. I've been selling my dog training products online for some years. I've made some okay money.

But the amount of traffic I have does not match with the amount of sales I make. I know I'm leaving a lot of money on the table by not doing some things right.

I recognize that my problems are going to lie in how I get traffic, my email sequence, my copywriting, and so much more.

So I recognize that I could go through every last aspect of my site and look for someone to help me one-by-one. I feel, though, that in doing that I would be missing big picture, I'd go out of order, I'd spend a ton of money on hiring one expert here and another there, I'd not know which aspects should be top priority and get the most resources, etc.

So I'm wondering if there are those that come in and audit and consult on a bigger picture scale. I'm not looking for group classes or products that take me through a pre-determined set of lessons. I've got a lot of assets in place (decent traffic, good products, expert in the field, so-so dance moves), I need someone who can see those assets better than me and help me get from A-Z (with Z being, of course, $30 Billion a year).

Do these types of consultants exist?
#optimization #specialists
  • Profile picture of the author agmccall
    Look in the warrior classified ads or post one yourself, you can also go to the Sub forum for SEO here at the warrior forum.

    al
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    "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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  • Profile picture of the author drewfioravanti
    The biggest problem I see with the "Online Dog Training" site is that I can't even find a place to buy anything. That might be why you aren't getting sales.

    I can get your "free" course, but I can't find where to buy anything.

    As for the other site, the only thing I can find is how to get pricing, and there is a form with a bunch of unlabeled forms.

    These sites need to be refocused. You need landing pages unique for each angle of each product.

    You need to step back and rething your entire sales process. Especially when someone can't figure out how to buy from you.
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  • Profile picture of the author MrFume
    Yes there are such consultants, they are called Internet Marketers, experienced ones are able to look at the whole picture through having expertise in Website design, on page optimization, promotional campaigns, link building, high PR network leverage, graphics, writing skills. My own business specializes in these services for offline and online business.
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    Journalism, the profession is undergoing a massive change since the WWW has arrived. I help people to build their personal profile and create a multi-media platform with WordPress, Podcasting, Writing and Video.
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  • Profile picture of the author actionplanbiz
    Ad some adsense ads
    I would Focus on The opt-in before you take them through you products

    and i cant seem to find a buy now button for any of your products...
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    • Profile picture of the author TyBrown
      Yes, there's been a bit of a screw up with our order forms since the changeover to the new design yesterday.

      Originally Posted by actionplanbiz View Post

      Ad some adsense ads
      I would Focus on The opt-in before you take them through you products

      and i cant seem to find a buy now button for any of your products...
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  • Profile picture of the author Rod Cortez
    Do these types of consultants exist?
    Yes, we actually do exist.

    The most successful ones that are part of this community that I'm aware of hardly post here anymore. I'm booked solid until early 2015, but I have sent you a PM of a few people that might suit your needs.

    RoD
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    • Profile picture of the author JohnMcCabe
      Here's some homework while you look for your consultant (Rod's right, they're out there)...

      Look at your site. What is the single thing you want people to do when they arrive? (Your consultant will ask you this. Or they should.)

      Everything on your landing page should be focused only on getting that response. Awards, media coverage logos and pretty slide shows are fine, but if they don't contribute to getting that Most Wanted Response, ditch them or put them in a less prominent place. Ignore the wailing of your artistic web designer who thinks they're cool.

      Next, look at your analytics, especially if you have ideal click paths set up in something like Google Analytics. Are there obvious bottlenecks or drop-off points? Look at things like bounce rates on your landing pages, shopping cart abandonment, etc.

      Having some of this information handy will give a good consultant a starting place, which will save you time and money.

      Good luck...
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      • Profile picture of the author TyBrown
        John,
        You bring up a very good point. I don't think you're wrong. But I'm wondering if there is a 'more right'?

        It seems that every consultant I talk with wants to optimize this aspect and that so that I get x% better opt ins, better visual across the page, etc.

        It seems the mindset of the consultant is to get them on the page, get them to buy now, or get them on a list where you can sell them ASAP. (I don't necessarily think this is wrong...read on)

        What none of the consultants want to talk to me about is community. I look at the people in other industries that are selling like gangbusters. Of course I'm referring to big gurus like Vaynerchuck, Ferris, and others that get a lot of limelight.

        I'm not saying I'm trying to be exactly like them. Nor am I saying they don't use tools and techniques for great conversions, I know they do. But I feel like they're worried about engagement before they are getting someone to a sales page.

        So, for example, when I talk to a consultant he'll tell me something like 'You've got too many options in your nav bar.'

        My response is that I want people to come and see options and want to surf around and want to come back. That's how I am on a site that engages me.

        The consultant will come back with, "Well, studies have shown that if you have less options that your rate of getting people to sales pages will increase, etc."

        And I don't dispute that the consultant is wrong. But I do question whether or not he 'gets' what I'm trying to do.

        The bottom line is that what myself and my company is doing with dogs is pretty darn unique. There aren't too many trainers getting the kinds of results we are anywhere in the country or the world for that matter. As it stands we've got people flying us around the country to learn from us or sending their dogs from around the country. We're doing some really great things.

        So do I want to tell them about those great things on a sales page? Or do I want a campaign that focuses on getting them to read some articles, watch some videos, meander over to our Facebook page, come back to the site, read our emails, etc and then decide they really want to do business with us?

        Our competitors in the dog training space online have the optimization stuff down. I know they've got great opt in rates, great close rates, finely tuned email sequences etc. But because most of them are simply repurposing PLR they're forced to buy insane amounts of traffic in order to play a numbers game.

        Don't get me wrong. I want the best opt in rates, the best close rates, etc. that I can get.

        But I really want to find a consultant that gets that what I have isn't another PLR product that we can apply some scientific studies to and produce $1.25 for every $1 of ad spend we put in.

        I want a consultant that would say, "You know what, if we put this image over here it will likely increase an opt in rate by X but I also think that's going to make someone less likely to engage."

        Am I making sense? I want someone to help me turn myself into a known and trusted REAL expert and company. Not someone that can read the studies, knows how to A-B, and simply cares about direct response and not the engagement of the consumer.

        Does THAT expert exist?

        Originally Posted by JohnMcCabe View Post

        Here's some homework while you look for your consultant (Rod's right, they're out there)...

        Look at your site. What is the single thing you want people to do when they arrive? (Your consultant will ask you this. Or they should.)

        Everything on your landing page should be focused only on getting that response. Awards, media coverage logos and pretty slide shows are fine, but if they don't contribute to getting that Most Wanted Response, ditch them or put them in a less prominent place. Ignore the wailing of your artistic web designer who thinks they're cool.

        Next, look at your analytics, especially if you have ideal click paths set up in something like Google Analytics. Are there obvious bottlenecks or drop-off points? Look at things like bounce rates on your landing pages, shopping cart abandonment, etc.

        Having some of this information handy will give a good consultant a starting place, which will save you time and money.

        Good luck...
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        • Profile picture of the author JohnMcCabe
          Originally Posted by TyBrown View Post

          I want a consultant that would say, "You know what, if we put this image over here it will likely increase an opt in rate by X but I also think that's going to make someone less likely to engage."

          Am I making sense? I want someone to help me turn myself into a known and trusted REAL expert and company. Not someone that can read the studies, knows how to A-B, and simply cares about direct response and not the engagement of the consumer.

          Does THAT expert exist?
          You are making perfect sense.

          You just answered my first "homework" question, I think.

          As I read it, your MWR is "visitors engage with my site, and therefor my company." Am I close?

          If so, you probably won't find what you're looking for by searching for an "optimization specialist." What you need is an expert on building community, branding, building a platform for your business.

          In your shoes, I'd still work on getting people onto a mailing list. But I'd structure the email sequence with your MWR in mind. You want engagement, so use the email sequence to walk people around your site and other collateral (videos, podcasts, media coverage, etc.). Case studies highlighting what you do and how effective it is work very well.

          Having a specific MWR gives you an anchor should you talk to those other specialists again. If you lay things out and they still want to pigeon-hole you into a single direct-response style approach, they're not the right expert.

          For that matter, you could try reaching out to Ferris or Vaynerchuk or someone similar and just ask who they use. Building a presence on LinkedIn could help you network your way to the right expert.
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  • Profile picture of the author drewfioravanti
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  • Profile picture of the author Rod Cortez
    Am I making sense? I want someone to help me turn myself into a known and trusted REAL expert and company. Not someone that can read the studies, knows how to A-B, and simply cares about direct response and not the engagement of the consumer.

    Does THAT expert exist?
    Correct me if I'm wrong, but it sounds like you're looking to do 3 different things which ultimately will have crossover:

    1. To become a well-known expert in your field by branding yourself and positioning yourself in a very specific way.

    2. To have your company become well-known for having said expert as well as having quality products / services.

    3. To have #1 and #2 lead to increased profits.

    As John mentioned there are consultants / marketers that specialize in branding and positioning. They come in different shapes and sizes. Some specialize in obtaining free publicity through the media.

    People have different approaches and philosophies when it comes to this and you need to find one (or more) such experts that are capable of meeting your outcome. Bear in mind that some will take the approach of investing money first in your brand, getting your name out there, possibily working on obtaining strategic partnerships with other people in your specific niches.

    Others might take the approach that you should first focus on growth and profits by optimizing your sales funnel, while possibly working on your brand at the same time.

    I'm in the camp that would take the latter approach, because I think it's important to work on your conversions and getting into profit and growth mode first, but simultaneously you can still build your brand doing a wide variety of tatics (press releases, moving the free line, obtaining testimonials, etc.).

    If you have a huge budget then you can take the first approach while simutaneously working on conversions, etc. though I personally wouldn't go that route.

    RoD
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    "Your personal philosophy is the greatest determining factor in how your life works out."
    - Jim Rohn
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    • Profile picture of the author TyBrown
      Yes, I think you're hitting the nail on the head. I don't want to ignore the stats and the science but I don't want to make my site into a purely direct response site, either, devoid of character and engagement.

      I also agree that I should focus first on tweaking the conversion and opt ins. I just don't want that done at the expense of engagement. So I'd much prefer to find a consultant that is great at the statistical a-b type stuff but 'gets' my bigger picture.

      Originally Posted by Rod Cortez View Post

      Correct me if I'm wrong, but it sounds like you're looking to do 3 different things which ultimately will have crossover:

      1. To become a well-known expert in your field by branding yourself and positioning yourself in a very specific way.

      2. To have your company become well-known for having said expert as well as having quality products / services.

      3. To have #1 and #2 lead to increased profits.

      As John mentioned there are consultants / marketers that specialize in branding and positioning. They come in different shapes and sizes. Some specialize in obtaining free publicity through the media.

      People have different approaches and philosophies when it comes to this and you need to find one (or more) such experts that are capable of meeting your outcome. Bear in mind that some will take the approach of investing money first in your brand, getting your name out there, possibily working on obtaining strategic partnerships with other people in your specific niches.

      Others might take the approach that you should first focus on growth and profits by optimizing your sales funnel, while possibly working on your brand at the same time.

      I'm in the camp that would take the latter approach, because I think it's important to work on your conversions and getting into profit and growth mode first, but simultaneously you can still build your brand doing a wide variety of tatics (press releases, moving the free line, obtaining testimonials, etc.).

      If you have a huge budget then you can take the first approach while simutaneously working on conversions, etc. though I personally wouldn't go that route.

      RoD
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  • Profile picture of the author David Keith
    i am on of those action oriented guys so rather than giving some fairly vague idea or theories here is the first 5 steps i would do.

    1. john has nailed my first thought. You need to know more about your analytics. get google analytics or getclicky.com installed today. A well know fact in business is that any metric which is tracked improves. You will see some obvious things to work on that any person with half a brain can figure out. You may find all the traffic is coming in from your "breed profiles" section, yet you are spending 80% of your time writing blog content. You may find that 80% of the people that buy start out on certain pages or areas. You just gotta know this stuff.

    2. you mention several times the idea of community, however your site is basically just an information site with very limited community features. no forum, very little social media integration to share you blogs/articles/funny dog pics/dog stories/videos(that kind of content "might" go viral).... no place for users to add their content or engage the site. Its largely a one way monologue...you informing them. I see the social icons at the bottom of the page, but those are very much an afterthought and not a focus. Your site in its current form is largely just a super informative direct response site. People can only read and buy...but not really interact much. I notice a few comments in a couple sections, but not much really...not for a community.

    3. you also mention here the idea of positioning yourself as an expert. You site does a fair job of that, however there is a much faster way. You need to piggy back on the credibility of other existing sites. you have sorta done this with the "as seen on" icons of tv.... But those dont link the any content. So for many people their are almost ignored because lets be honest that is so damn easy through an icon up and say i was featured here. look to do some guest blogging on other dog sites. try to get something, anything published in any offline dog magazine...anything that adds credibility.

    4. The simplest way to increase your sales almost immediately is to integrate your solutions(products) into your content instead of having them be separated. People are almost certainly not coming to your site with the idea and hope to buy your products. But they are finding your site via your content. as i read some of your site i almost felt myself wanting to know more, but not being giving the obvious answer of how could i find out more...ie buy your full and complete training solutions.

    5. simple professionalism improvements go a long way to establishing credibility. None of the the links in your bottom menu bar work. that instantly screams out to me to not enter my credit card info on this site. fix this stuff before you spend another second writing content or doing anything else.
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  • Profile picture of the author alivetech102
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    • Profile picture of the author savidge4
      I didn't get to look at your site. For some reason I am unable to see peoples footer links.

      I find it extremely interesting that you would mention Gary Vaynerchuck. Is his primary online activity interaction? yes it is. Is that what all of his books are about? yes it is. Does winelibrary.com have as much as a single social media link on it? NO it doesn't. You can sign up for a news letter and that is it!

      In todays world, a website is NOT community. There are simply better tools for that. Listen, Read, Watch Gary.. other than talking about his BUSINESS not once does he convey the idea that his wine site is place to contact him ( other than e-mail ) He talks Twitter, FaceBook, and the others. 'SOCIAL MEDIA' is the base of his community. His site happens to be the traffic target.

      How many links are in Wine Libraries header? 6. How many how many do you have? ( I cant see to tell you ) You have already had "Specialist" to come in and help you. What you are saying about the experience is that its not that they are wrong it what they say, it is NOT what you want to hear.

      A mailing list is the absolute core to online success. THAT is community. YOU sharing on a weekly or better time frame of all the things you offer. That is where you can direct your community to reach out to you on social media sites. THAT is community. and what do all of these efforts do? they point to a website designed to SELL your product. This is what pays for all the time communicating with your community. Nothing more. Nothing less.

      Lets look at a 'real world' example of community. Going back to 1848 in California there was the 'Gold Rush' Basically a bunch of nut jobs out in the middle of no-where looking for gold. Well somebody got rich. Word of mouth ( IE social media for the day ) got out where these loons were that got rich.

      Everyone started going to California. Purveyor's, saloons, banks stores, Levi Strauss... all of this developed around hot spots of the boom. These Boom towns were communities, and the core town with business were there to profit. As the social media increased the size of the community increased. The business' that were supported by the communities prospered. Until unfortunately it fell flat. ( we all hope that does not happen to our communities! ha ha )

      Online marketing is the exact same model. Prospering from your community. The store and the community are separate by definition. STOP trying to invent a new wheel. Learn how the wheel that is presently in place works.

      Take this new understanding and listen, watch, or read Gary again. He is very profound in what he says, if you understand the model that to which he is speaking!

      Hope that Helps!
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