Clickbank Reporting Problems?

10 years ago

Sometimes they do a periodic maintainance, so you might not be able to see the clicks. You can wait for 48 hours, and then everything will return back to the normal.

In general, you will see the clicks in their analytics tab within 2-3 hours.

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medway

10 years ago

Having same issue but I'm getting credited for sale so that's all that matters.

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GoodnightSweetRatRace

10 years ago

Anybody else literally have 0 hops reported for today?

Usually I don't sweat it because it's due to some sort of delay, but on my account it says it was updated 2 hours ago???

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GoodnightSweetRatRace

10 years ago

Originally Posted by medway

Having same issue but I'm getting credited for sale so that's all that matters.

Originally Posted by seonutshell

Hey, is anybody else experiencing clickbank reporting problems?

I track my links with bitly, and check my stats every couple of hours. My bitly clicks were going up, and i must have gotten over 20 clicks to my various hoplinks that clickbank did not report. This happened yesterday, and i waited for 12 hours to see if clickbank was just slow at updating, but it is now a new day and they still did not show up.

What should i do now?

Are both of you guys seeing zero hops for today? It says it was updated 2014-02-11 10:37AM PST

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xrcv

10 years ago

Originally Posted by GoodnightSweetRatRace

Are both of you guys seeing zero hops for today? It says it was updated 2014-02-11 10:37AM PST

Same here, zero for today and very low for yesterday, but I got a sale so it's all good

Says its updated but its not.

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GoodnightSweetRatRace

10 years ago

Originally Posted by xrcv

Same here, zero for today and very low for yesterday, but I got a sale so it's all good

That's re-assuring I guess.

The only reason why I'm worried is because I average around 4-5 sales per day and I haven't seen a single sale since it went down last night.

Does it say on your screen that it was updated 2-3 hours ago?

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neevin2010

10 years ago

Originally Posted by GoodnightSweetRatRace

That's re-assuring I guess.

The only reason why I'm worried is because I average around 4-5 sales per day and I haven't seen a single sale since it went down last night.

Does it say on your screen that it was updated 2-3 hours ago?

I have almost zero hops after this issue started and it's almost 48 hours now. I hope they have not messed up the affiliate links, but it looks kind of that, if you just suddenly lose sales

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Taiwo571 10 years ago

It happens like that once in a while. If this is the first time you are seeing that, don't be afraid. You will get your hop links once their maintenance is done.
For me, I experience the same thing since yesterday and I have my account credited with sales both yesterday and even till now. So that is what is matter... They will update the hop links once they are done... No loss!
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janicetalberty

10 years ago

I never check my stats as I've few sales every month. i should check my stats now.

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mpakii

10 years ago

I'm still having problems... 2 clicks for today lol

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maltiya

10 years ago

Same here. So far only 2 hopes (Usually 20-30)

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agmccall 10 years ago

What did Clickbank say when you asked them?

al
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xrcv

10 years ago

Hops haven't refreshed, I have zero and I made three myself a few hours back. I also have some weirdness related to the sales, I'm sure it will all be sorted out.

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seonutshell

10 years ago

Just an update, so far the hops and sales etc are still weird, saying i have only had one hop and no sales, but the dashboard is showing sales. I think that something is going on with updates or maintenance as the sales are showing up late.

Can anyone else offer information with there stats?

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Neville Pettersson

10 years ago

Good to know it's not just me. Ridiulously low hops for me too. 13 yesterday (1 sale) and zero today. All sites still sending lots of traffic and hops so something wrong their end.

As a long-time affilaite I'm used to CB ripping me off sales every now and again. They have patches every few months when the reporting breaks down. Coincidentily it always happens at the same time as I get NO sales, go figure. Just part of the business.

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Neville Pettersson

10 years ago

Just made a sale. Still says zero hops in analytics?

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Jay Jierdon

10 years ago

Is anyone else still having this reporting problem? It says I have 0 hops for the day and only 1 sale so far for the week! I know this is impossible!

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mesmerist

10 years ago

I have the same problem too! 0 hops and 0 sales for today. Yesterday was unusually low hops but made few sales. Did anyone contacted CB about this? What's their reply?

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mesmerist

10 years ago

What's weird is I have 0 hops but 12 Order Form Impression Count. How can that be?

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MarketingBees

10 years ago

Sales still ticking over fine this end. I always find delays occur on the analytics. But if you're seeing sales/commissions then nothing to worry about. Clickbank WON'T be ripping you off.

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mesmerist

10 years ago

Just made a sale. So I guess yeah nothing to worry about.

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Jay Jierdon

10 years ago

Thanks mesmerist this makes me feel better. Hopefully CB will have things working better soon..

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neevin2010

10 years ago

Just got this reply from Clickbank.

Hello,
I apologize for the inconvenience. Unfortunately, our analytics are currently being worked on by the IT department. We are aware of the discrepancies and are working on a fix for them.
Best Regards,
Lyz
Client Service Supervisor
Clickbank.com

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GoodnightSweetRatRace 10 years ago

Still behind on my end too, the numbers aren't right.

Anybody else get a notification in their CB account to fill out a survey?
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- neevin2010 10 years ago
  
  I got one, and couldn't submit, shows error messages
  
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  GoodnightSweetRatRace 10 years ago
  
  Originally Posted by neevin2010
  
  I got one, and couldn't submit, shows error messages
  
  Yeah I'm getting the same also.
  
  I thought they sorted the analytics yesterday but it appears to be broken again.
  
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  bretski 10 years ago
  
  Yeah, I got a very apologetic email from Clickbank after submitting a support request.
  
  I have found that sometimes when things get screwed up with analytics I won't see sales and then I'll have a banner day.
  
  Not much we can do but to hang tight and wait for the to fix stuff.
  
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  neevin2010 10 years ago
  
  Yeah same here
  
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jeet020

10 years ago

I am not seeing my normal hops yet! Is it still down?

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bretski

10 years ago

yeah, it's still jacked up but don't worry. Everything always turns out fine in the end.

Honestly, Clickbank is one of the most honest companies that I've ever done business with. A year or two ago, a vendor's site got hacked. Sales dried up for me overnight and I knew there was something wrong. I contact CB and let them know what I had found. You'd click through and it would be the same affid at the bottom of the checkout page.

I thought that those sales were lost. About 4 weeks after the incident, I received a check from CB explaining what had happened and that they had calculate that this was the amount for sales that had been stolen from me by the hacker. It was a good sum of money.

From then on out I trust these folks and I know that even when things get messed up, they try to make it right since they do have a proprietary tracking system that goes beyond just cookies... or so I've been told. At least they try...

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Devilfish168

10 years ago

Originally Posted by bretski

yeah, it's still jacked up but don't worry. Everything always turns out fine in the end.

Honestly, Clickbank is one of the most honest companies that I've ever done business with. A year or two ago, a vendor's site got hacked. Sales dried up for me overnight and I knew there was something wrong. I contact CB and let them know what I had found. You'd click through and it would be the same affid at the bottom of the checkout page.

I thought that those sales were lost. About 4 weeks after the incident, I received a check from CB explaining what had happened and that they had calculate that this was the amount for sales that had been stolen from me by the hacker. It was a good sum of money.

From then on out I trust these folks and I know that even when things get messed up, they try to make it right since they do have a proprietary tracking system that goes beyond just cookies... or so I've been told. At least they try...

That's good..that means we don't need to worry on our link been "hack"? even if yes..click bank will automate find out and compensate? problem is..who knows the hacking is big and it does take time to compensate back ..
next if no body report...will they ownself know about it?

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misard 10 years ago

Well , im having the same problem, a low click in the hop links, but in my hostgator page i see a lot of people coming to my website! i wrote to clickbank, but they doesnt work on weekends. i make like 4 sales at day and i have 2 days with out sales!!! OHH CLICKBANK GOD , HELP ME!!!!
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- bretski 10 years ago
  
  I know... we're all freaking out....
  
  They're working on analytics or there's some sort of problem with tracking. There isn't a whole lot we can do other than to pray that they figure it out in a timely fashion.
  
  I've seen this in the past and things always have a way of working out plus worrying about it doesn't accomplish much. I know this is easy for me to say while I sit here freaking out and getting depressed at the same time... but it is what it is...
  
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jeet020

10 years ago

No hops and no sales from last two days.
Is this affecting the sales too?

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Geeked Labs 10 years ago

Wow Im so glad i found this. I thought my traffic died.
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Trey Morgan

10 years ago

I thought somebody hijacked my links or something but it's good to know that isn't the case.

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bretski 10 years ago

Yep... stuff is still jacked
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Vlom

10 years ago

What a relief to see this, I had some media buy campaigns i just started, tested for 2 days and it was working good so I up the budget for 3rd day ( the 14th ) and nothing, not even hops, It was driving me crazy !

Do they usually compensate when it's like this ? Because I have stats on my cpvlab of how it performed the 2 first days and 0 on the 3rd day where I sent more of the traffic!

Mehdi

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Charmed Life

10 years ago

Does anyone know if this has been resolved yet? I was due to launch a new marketing campaign today and I want to wait until these issues are sorted out.

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bretski 10 years ago

nothing has changed with my account... and also, no sales in 2 days
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- owen2012 10 years ago
  
  Simply send them an email.
  
  Reporting is off from time to time.
  
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Mike Martel

10 years ago

I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.

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bretski

10 years ago

Originally Posted by Mike Martel

I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.

That's more than a little frightening!

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mesmerist

10 years ago

Originally Posted by Mike Martel

I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.

That's really bad. For affiliates who see no sales, I think one of the best ways to test if to buy the product through your own hoplink and see if the sales is tracked, if not then that's really bad and should inform CB.

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dmderoeck

10 years ago

I have been having problems with Clickbank since around 2/5! I was getting consistent multiple sales every day for months. Now nothing. Not only am I not getting sales since 2/5, the hops are about the same since when things were going good... something just doesn't make sense.

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bretski 10 years ago

yeah... all sorts of weird stuff is going on. I managed to squeak out 1 sale today. Analytics don't show the order form impression but they show the sale... weird.

Things have been off for me also... I've gotten blanked a bunch of days since the 5th and then when analytics were working on the 12th I got a bunch of sales
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- dmderoeck 10 years ago
  
  Thanks for the heads up. It's been driving me nuts, trying to figure what's going on...
  
  Have you communicated with them at all via support?
  
  Dan
  
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  bretski 10 years ago
  
  Originally Posted by dmderoeck
  
  Thanks for the heads up. It's been driving me nuts, trying to figure what's going on...
  
  Have you communicated with them at all via support?
  
  Dan
  
  Yes, I got a nice and very apologetic email back from support saying that their IT department was working on things.
  
  I also had a couple of sites drop off after an update and lost one old traffic source where I had probably 100 or so articles published... some of which were ranking really well for some buyer keywords so, for me, it's probably a combination of a lot of things that are leading to my demise.
  
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mesmerist

10 years ago

Originally Posted by dmderoeck

I have been having problems with Clickbank since around 2/5! I was getting consistent multiple sales every day for months. Now nothing. Not only am I not getting sales since 2/5, the hops are about the same since when things were going good... something just doesn't make sense.

I would contact CB if I were you.

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misard

10 years ago

Today is monday , and no answer from CB!!! What we should do?

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bretski 10 years ago

They're on the west coast... PST... and there isn't a whole lot we can do but sit and wait... and hope that the drop in sales is a tracking problem.
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misard

10 years ago

bretski, the problem that you have is in all products? cause, i only have 2 products and its the same with both!

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bretski 10 years ago

Originally Posted by misard

bretski, the problem that you have is in all products? cause, i only have 2 products and its the same with both!

Are you a vendor or an affiliate?

I do have one product that I'm a vendor for but it doesn't make much in the way of sales so I didn't think of checking that...

Most of my money comes from affiliate sales and I have a few good products that I promote. I used to be able to almost count on at least a couple of sales a day when I had sites that were ranking well but that hasn't been the case lately.

Now with analytics all messed up... honestly, I'm getting so frustrated and it's looking like I might have to throw in the towel on this dream of doing affiliate marketing and start looking for a job...
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- Geeked Labs 10 years ago
  
  Murphy's law is really giving it to me.
  
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misard

10 years ago

Bretsi
I'm an affiliate, I'm new to this. I have like one year in this business, and I'm really not making as much money as I need. I'm a an industrial engineer but in my country there are very few job positions. To me, it's not an option to stop working on clickbank. The truth is that I have many problems with SEO. I need to learn more about this business, for $ 100 per day, I will be happy. In my country, things are very cheap!!

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bretski 10 years ago

I just did a test sale for the product that I'm a vendor for and it all went through fine.

There's no way for me to check an affiliate sale though without forking over money and I can't afford that right now

This is all frustrating
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Vlom

10 years ago

This is getting ridiculous, and no way to contact them directly :/

Mehdi

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bretski

10 years ago

You can create a ticket if you want but you'll probably get the same info that we all have... that they are aware of the problem and their IT department is working on it.

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Vlom

10 years ago

Originally Posted by bretski

You can create a ticket if you want but you'll probably get the same info that we all have... that they are aware of the problem and their IT department is working on it.

Thanx, I actually already submitted a ticket this morning, but to be honest with not much hope of a reply !

Mehdi

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bretski 10 years ago

They'll reply. I have found their support to actually be pretty good when I was having a problem that was specific to just me. For a system-wide problem, you'll probably just get something back saying that they're aware of the problem and that they're working on it.

I worked help desk for a few years and although this might sound like a cop out from their support, there's not much support can do other than to let you know that the problem is being worked on.
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Vlom

10 years ago

I'm not blaming the support guys, i'm blaming clickbank ! hahha

Anyway, I know I just have to wait, hopefully it can be fixed this week

Mehdi

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bretski 10 years ago

It looks like they're working on it now. Stats show "down for maintenance" and updated time is Feb 14 so that's a good sign.
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misard

10 years ago

The updated time is Feb 13

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Vlom

10 years ago

Yep, things are moving !
I hope i'll see some sales on the bug period, I had a media buy campaign running it would be nice to not have lost everything

Mehdi

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misard

10 years ago

guys, i just made a sell, so thats indicade that we haven't sold a shit

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Vlom 10 years ago

Originally Posted by misard

guys, i just made a sell, so thats indicade that we haven't sold a shit

Not necessarily, at this scale it is more than likely the stats from the day and those of the past days are compiled in separate databases and treated separately, so you can see a sale that happened now, but the stats from all last week during the bug are still not treated and displayed correctly !

I still don't see my hops from last week, so here it is still not fixed, probably a lot of crons running right now over there at clickbank

Mehdi
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- misard 10 years ago
  
  I can tell you that if they repair the problem won't be today!!!
  
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Tribe

10 years ago

I'm purely an affiliate and have had Analytics issues for a few days, showing zero hops for some days. They seem to be sorted in the last hour or so and reporting what I'd expect including the proper amount of hops for those past days.

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misard

10 years ago

yes , but we didn't have sales since feb 13, until yesterday! how about that?

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dmderoeck 10 years ago

Agree. My traffic and hops have been consistent for weeks and have 0 sales for several days after getting multiple sales every day. Something just doesn't add up.
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- bretski 10 years ago
  
  Sales and conversions are down for me also. I did make a sale yesterday but things haven't been this bad for me for years. I don't know what the problem is
  
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dmderoeck

10 years ago

I did submit 2 tickets to which they are fairly good at responding to, and have yet to see a response to either... which is a good sign that they don't have good answers yet and/or still scrambling to fix the problem(s).

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bretski

10 years ago

Originally Posted by dmderoeck

I did submit 2 tickets to which they are fairly good at responding to, and have yet to see a response to either... which is a good sign that they don't have good answers yet and/or still scrambling to fix the problem(s).

What did they say, if you don't mind me asking? I usually get the same "we are aware of the issue and our IT department is working to resolve the problem..."

Honestly, I'm so depressed and frustrated that I can't even work on sites...

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dmderoeck

10 years ago

They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

I know there is something definitely wrong, but obviously it's hard to prove otherwise.

Dan

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bretski 10 years ago

Originally Posted by dmderoeck

I know there is something definitely wrong, but obviously it's hard to prove otherwise.

Dan

Yep... hard to explain that to them and I got the same sort of reply back to my ticket in addition to:

"Thank you for your inquiry. Previously, the Analytics was reporting more sales than the Transactions Page, so you may have seen some discrepancies. The issue has not affected the way we track but only the way the information was provided within the account.

For what vendor/product do you feel there is a discrepancy for? For what time period? Normally, what would you say the conversion rate is compared to what it is now?"

I'm ready to give up...
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- bretski 10 years ago
  
  I do think that they're trying to weed out hops recorded from bots and this might be why I see my hops swinging high and low but there's no way for me to prove that or force anyone to do anything about it. It's just a theory of mine...
  
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CShark

10 years ago

Originally Posted by dmderoeck

They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

I know there is something definitely wrong, but obviously it's hard to prove otherwise.

Dan

Sounds like a great deal of problem with CB.

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neevin2010

10 years ago

Originally Posted by dmderoeck

They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

I know there is something definitely wrong, but obviously it's hard to prove otherwise.

Dan

I'm not sure whether I'm correct or not but probably some affiliate links must have gone to 'reset affiliate to none' mode or whatever, after that technical issue. I think it's a good idea to create those affiliate links again, that stopped creating sales, and see whether there are any changes. it's not going to be an easy job though.

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bretski

10 years ago

Have things improve any for anyone that was formerly having problems?

I talked with a vendor that I know and I asked him how things were going. He said that things have been bad for him too and even a buddy of his who has a top CB product that he's the vendor on said that sales were down about 60%

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dmderoeck

10 years ago

Originally Posted by bretski

Have things improve any for anyone that was formerly having problems?

I talked with a vendor that I know and I asked him how things were going. He said that things have been bad for him too and even a buddy of his who has a top CB product that he's the vendor on said that sales were down about 60%

I actually got 3 sales today, that after being shut out for over 2 weeks.

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greenbay92

10 years ago

Some of the CB old timers may remember a similar issue from way back in Feb 2008 that caused an outage with seemingly lost sales and related problems. That was the era of "tracking issues" -- 2008/2009 -- which I figured were fixed by about 2010.

FWIW I remember my early days between 2006-2008 when I used to work to the bone trying to eke out a hard living through SEO traffic. And then I'd come to the forums and hear stuff about tracking problems, low hops, zero sales, the whole doom-and-gloom rigamarole.

Depressing, dark days.

As of now (Feb 2014), I am seeing sales though of course, not at the usual levels, but they haven't dried up completely (touch wood, fingers crossed).

I really trust and believe that CB is just as keen to fix this as we are. I say this as someone who has seen the terrible lows and euphoric highs of being a CB affiliate.

Just got to hang on now till things are back on track.

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Vlom

10 years ago

They said only the analytics was affected, the sales and dashboard were not, so 0 sales where on the same volume I did 3 and 5 sales the 2 days before and with same traffic ... anyway :/

Mehdi

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misard

10 years ago

this is the email that they sent to me:

Thanks for your inquiry. ClickBank will apologize because there was some inconsistency in our analytical reports. Our analytical reports reflect information until 2/17/2014 9:30 pm MST. We continue to update and correct the information in the system and end of the workday was completed. I want to assure you that this has not affected the HopLink tracking system, only the analysis summarized.

If you are offered more please contact us.

Best regards,

Maribel
Client Services Representative

Thanks
1 reply

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mesmerist

10 years ago

Originally Posted by misard

this is the email that they sent to me:

Thanks for your inquiry. ClickBank will apologize because there was some inconsistency in our analytical reports. Our analytical reports reflect information until 2/17/2014 9:30 pm MST. We continue to update and correct the information in the system and end of the workday was completed. I want to assure you that this has not affected the HopLink tracking system, only the analysis summarized.

If you are offered more please contact us.

Best regards,

Maribel
Client Services Representative

Is that email really from CB? Because that's really weird english.

Thanks
1 reply

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bretski 10 years ago

I think they outsource some of their support but that's basically the same sort of reply that I got.

There's also another thread around here from someone else that noticed the same thing that we're all talking about here... although that thread got a little off-topic
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extrememan

10 years ago

I've asked in the past to support and they say "They do regular maintenance and stats could differ from yours." After awhile they correct and stats add up. Just checked my and all fine! - Give it a week and see what happens? If not I would contact.

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psyclogic

10 years ago

Don't even try to contact them guys, we all get same response. The thing is, someone is shaving here, it absurd, same hops no sales for a week. It'd frustrating, hopefully we will get out of this trouble. Seems not all affiliates got affected by this, so we are the unlucky gruop selected by CB. Finger crossed!

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bretski 10 years ago

I created another ticket anyhow... and hops are down for me again today. 4 hops so far today.
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HDRider

10 years ago

The thing about clickbank I hate is if you use private browsing or incognito in chrome or firefox. "no affiliate" will register on checkout so no $$ for you.

Same with mobile or tablet apps for private browsing.

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mesmerist

10 years ago

Originally Posted by HDRider

The thing about clickbank I hate is if you use private browsing or incognito in chrome or firefox. "no affiliate" will register on checkout so no $$ for you.

Same with mobile or tablet apps for private browsing.

That's something I wasn't aware of. Thanks.

Thanks

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mesmerist

10 years ago

Is this happening again? Suddenly no sales at all today. Traffic is fantastic, and it's the same traffic source all along.

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mesmerist

10 years ago

UPDATE: CB is working perfectly fine. I did a test purchase using my own hoplink and it was captured by CB instantly! So it's all good, it's just a rare zero sales day.

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mhawkins21

10 years ago

Clickbank down since yesterday? it says "performing maintenance" and i show zero analytics on screen. just wanted to make sure i'm not the only one.

thanks

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Rob Irwin

10 years ago

Yes I am seeing the same thing in my account. No hops since the 14th. Server maintenance.

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mesmerist

10 years ago

Any sales being tracked?

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shimul0011

10 years ago

I am facing problem too. On my analytics page, my tracking IDs are not appearing. I had created tracking ID for every single hoplink I put on the internet, but they are nowhere here on the ClickBank analytics page. But when I click on the customer ID and vendors, then it is pretty Ok!

Thanks
1 reply

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goodsense1

10 years ago

Originally Posted by shimul0011

I am facing problem too. On my analytics page, my tracking IDs are not appearing. I had created tracking ID for every single hoplink I put on the internet, but they are nowhere here on the ClickBank analytics page. But when I click on the customer ID and vendors, then it is pretty Ok!

I'm having the same problems. I hope clickbank fixes it soon.

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