Clickbank Reporting Problems?

97 replies
Hey, is anybody else experiencing clickbank reporting problems?

I track my links with bitly, and check my stats every couple of hours. My bitly clicks were going up, and i must have gotten over 20 clicks to my various hoplinks that clickbank did not report. This happened yesterday, and i waited for 12 hours to see if clickbank was just slow at updating, but it is now a new day and they still did not show up.

What should i do now?
#clickbank #problems #reporting
  • Profile picture of the author smonline
    Sometimes they do a periodic maintainance, so you might not be able to see the clicks. You can wait for 48 hours, and then everything will return back to the normal.

    In general, you will see the clicks in their analytics tab within 2-3 hours.
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  • Profile picture of the author medway
    Having same issue but I'm getting credited for sale so that's all that matters.
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    • Anybody else literally have 0 hops reported for today?

      Usually I don't sweat it because it's due to some sort of delay, but on my account it says it was updated 2 hours ago???
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      • Originally Posted by medway View Post

        Having same issue but I'm getting credited for sale so that's all that matters.
        Originally Posted by seonutshell View Post

        Hey, is anybody else experiencing clickbank reporting problems?

        I track my links with bitly, and check my stats every couple of hours. My bitly clicks were going up, and i must have gotten over 20 clicks to my various hoplinks that clickbank did not report. This happened yesterday, and i waited for 12 hours to see if clickbank was just slow at updating, but it is now a new day and they still did not show up.

        What should i do now?
        Are both of you guys seeing zero hops for today? It says it was updated 2014-02-11 10:37AM PST
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        • Profile picture of the author xrcv
          Originally Posted by GoodnightSweetRatRace View Post

          Are both of you guys seeing zero hops for today? It says it was updated 2014-02-11 10:37AM PST
          Same here, zero for today and very low for yesterday, but I got a sale so it's all good Says its updated but its not.
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          • Originally Posted by xrcv View Post

            Same here, zero for today and very low for yesterday, but I got a sale so it's all good
            That's re-assuring I guess.

            The only reason why I'm worried is because I average around 4-5 sales per day and I haven't seen a single sale since it went down last night.

            Does it say on your screen that it was updated 2-3 hours ago?
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            • Profile picture of the author neevin2010
              Originally Posted by GoodnightSweetRatRace View Post

              That's re-assuring I guess.

              The only reason why I'm worried is because I average around 4-5 sales per day and I haven't seen a single sale since it went down last night.

              Does it say on your screen that it was updated 2-3 hours ago?
              I have almost zero hops after this issue started and it's almost 48 hours now. I hope they have not messed up the affiliate links, but it looks kind of that, if you just suddenly lose sales
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        • Profile picture of the author Taiwo571
          It happens like that once in a while. If this is the first time you are seeing that, don't be afraid. You will get your hop links once their maintenance is done.
          For me, I experience the same thing since yesterday and I have my account credited with sales both yesterday and even till now. So that is what is matter... They will update the hop links once they are done... No loss!
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  • Profile picture of the author janicetalberty
    I never check my stats as I've few sales every month. i should check my stats now.
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  • Profile picture of the author mpakii
    I'm still having problems... 2 clicks for today lol
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  • Profile picture of the author maltiya
    Same here. So far only 2 hopes (Usually 20-30)
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    • Profile picture of the author agmccall
      What did Clickbank say when you asked them?

      al
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  • Profile picture of the author xrcv
    Hops haven't refreshed, I have zero and I made three myself a few hours back. I also have some weirdness related to the sales, I'm sure it will all be sorted out.
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  • Profile picture of the author seonutshell
    Just an update, so far the hops and sales etc are still weird, saying i have only had one hop and no sales, but the dashboard is showing sales. I think that something is going on with updates or maintenance as the sales are showing up late.

    Can anyone else offer information with there stats?
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  • Good to know it's not just me. Ridiulously low hops for me too. 13 yesterday (1 sale) and zero today. All sites still sending lots of traffic and hops so something wrong their end.

    As a long-time affilaite I'm used to CB ripping me off sales every now and again. They have patches every few months when the reporting breaks down. Coincidentily it always happens at the same time as I get NO sales, go figure. Just part of the business.
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  • Just made a sale. Still says zero hops in analytics?
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  • Profile picture of the author Jay Jierdon
    Is anyone else still having this reporting problem? It says I have 0 hops for the day and only 1 sale so far for the week! I know this is impossible!
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  • Profile picture of the author mesmerist
    I have the same problem too! 0 hops and 0 sales for today. Yesterday was unusually low hops but made few sales. Did anyone contacted CB about this? What's their reply?
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  • Profile picture of the author mesmerist
    What's weird is I have 0 hops but 12 Order Form Impression Count. How can that be?
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  • Profile picture of the author MarketingBees
    Sales still ticking over fine this end. I always find delays occur on the analytics. But if you're seeing sales/commissions then nothing to worry about. Clickbank WON'T be ripping you off.
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  • Profile picture of the author mesmerist
    Just made a sale. So I guess yeah nothing to worry about.
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  • Profile picture of the author Jay Jierdon
    Thanks mesmerist this makes me feel better. Hopefully CB will have things working better soon..
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  • Profile picture of the author neevin2010
    Just got this reply from Clickbank.

    Hello,
    I apologize for the inconvenience. Unfortunately, our analytics are currently being worked on by the IT department. We are aware of the discrepancies and are working on a fix for them.
    Best Regards,
    Lyz
    Client Service Supervisor
    Clickbank.com
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    • Still behind on my end too, the numbers aren't right.

      Anybody else get a notification in their CB account to fill out a survey?
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      • Profile picture of the author neevin2010
        I got one, and couldn't submit, shows error messages
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        • Originally Posted by neevin2010 View Post

          I got one, and couldn't submit, shows error messages
          Yeah I'm getting the same also.

          I thought they sorted the analytics yesterday but it appears to be broken again.
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          • Profile picture of the author bretski
            Yeah, I got a very apologetic email from Clickbank after submitting a support request.

            I have found that sometimes when things get screwed up with analytics I won't see sales and then I'll have a banner day.

            Not much we can do but to hang tight and wait for the to fix stuff.
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          • Profile picture of the author neevin2010
            Yeah same here
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  • Profile picture of the author jeet020
    I am not seeing my normal hops yet! Is it still down?
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    • Profile picture of the author bretski
      yeah, it's still jacked up but don't worry. Everything always turns out fine in the end.

      Honestly, Clickbank is one of the most honest companies that I've ever done business with. A year or two ago, a vendor's site got hacked. Sales dried up for me overnight and I knew there was something wrong. I contact CB and let them know what I had found. You'd click through and it would be the same affid at the bottom of the checkout page.

      I thought that those sales were lost. About 4 weeks after the incident, I received a check from CB explaining what had happened and that they had calculate that this was the amount for sales that had been stolen from me by the hacker. It was a good sum of money.

      From then on out I trust these folks and I know that even when things get messed up, they try to make it right since they do have a proprietary tracking system that goes beyond just cookies... or so I've been told. At least they try...
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      • Profile picture of the author Devilfish168
        Originally Posted by bretski View Post

        yeah, it's still jacked up but don't worry. Everything always turns out fine in the end.

        Honestly, Clickbank is one of the most honest companies that I've ever done business with. A year or two ago, a vendor's site got hacked. Sales dried up for me overnight and I knew there was something wrong. I contact CB and let them know what I had found. You'd click through and it would be the same affid at the bottom of the checkout page.

        I thought that those sales were lost. About 4 weeks after the incident, I received a check from CB explaining what had happened and that they had calculate that this was the amount for sales that had been stolen from me by the hacker. It was a good sum of money.

        From then on out I trust these folks and I know that even when things get messed up, they try to make it right since they do have a proprietary tracking system that goes beyond just cookies... or so I've been told. At least they try...
        That's good..that means we don't need to worry on our link been "hack"? even if yes..click bank will automate find out and compensate? problem is..who knows the hacking is big and it does take time to compensate back ..
        next if no body report...will they ownself know about it?
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        • Profile picture of the author misard
          Well , im having the same problem, a low click in the hop links, but in my hostgator page i see a lot of people coming to my website! i wrote to clickbank, but they doesnt work on weekends. i make like 4 sales at day and i have 2 days with out sales!!! OHH CLICKBANK GOD , HELP ME!!!!
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          • Profile picture of the author bretski
            I know... we're all freaking out....

            They're working on analytics or there's some sort of problem with tracking. There isn't a whole lot we can do other than to pray that they figure it out in a timely fashion.

            I've seen this in the past and things always have a way of working out plus worrying about it doesn't accomplish much. I know this is easy for me to say while I sit here freaking out and getting depressed at the same time... but it is what it is...
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  • Profile picture of the author jeet020
    No hops and no sales from last two days.
    Is this affecting the sales too?
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    • Profile picture of the author Geeked Labs
      Wow Im so glad i found this. I thought my traffic died.
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  • Profile picture of the author Trey Morgan
    I thought somebody hijacked my links or something but it's good to know that isn't the case.
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    • Profile picture of the author bretski
      Yep... stuff is still jacked
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  • Profile picture of the author Vlom
    What a relief to see this, I had some media buy campaigns i just started, tested for 2 days and it was working good so I up the budget for 3rd day ( the 14th ) and nothing, not even hops, It was driving me crazy !

    Do they usually compensate when it's like this ? Because I have stats on my cpvlab of how it performed the 2 first days and 0 on the 3rd day where I sent more of the traffic!


    Mehdi
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  • Profile picture of the author Charmed Life
    Does anyone know if this has been resolved yet? I was due to launch a new marketing campaign today and I want to wait until these issues are sorted out.
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    • Profile picture of the author bretski
      nothing has changed with my account... and also, no sales in 2 days
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      • Profile picture of the author owen2012
        Simply send them an email.

        Reporting is off from time to time.
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  • Profile picture of the author Mike Martel
    I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.
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    • Profile picture of the author bretski
      Originally Posted by Mike Martel View Post

      I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.
      That's more than a little frightening!
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    • Profile picture of the author mesmerist
      Originally Posted by Mike Martel View Post

      I am trying to put a product on Clickbank, but can't do a test purchase. When I go to a normal Clickbank product, the payment links seem to be broken. That might be why you are seeing no money.
      That's really bad. For affiliates who see no sales, I think one of the best ways to test if to buy the product through your own hoplink and see if the sales is tracked, if not then that's really bad and should inform CB.
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  • Profile picture of the author dmderoeck
    I have been having problems with Clickbank since around 2/5! I was getting consistent multiple sales every day for months. Now nothing. Not only am I not getting sales since 2/5, the hops are about the same since when things were going good... something just doesn't make sense.
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    • Profile picture of the author bretski
      yeah... all sorts of weird stuff is going on. I managed to squeak out 1 sale today. Analytics don't show the order form impression but they show the sale... weird.

      Things have been off for me also... I've gotten blanked a bunch of days since the 5th and then when analytics were working on the 12th I got a bunch of sales
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      • Profile picture of the author dmderoeck
        Thanks for the heads up. It's been driving me nuts, trying to figure what's going on...

        Have you communicated with them at all via support?

        Dan
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        • Profile picture of the author bretski
          Originally Posted by dmderoeck View Post

          Thanks for the heads up. It's been driving me nuts, trying to figure what's going on...

          Have you communicated with them at all via support?

          Dan
          Yes, I got a nice and very apologetic email back from support saying that their IT department was working on things.

          I also had a couple of sites drop off after an update and lost one old traffic source where I had probably 100 or so articles published... some of which were ranking really well for some buyer keywords so, for me, it's probably a combination of a lot of things that are leading to my demise.
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    • Profile picture of the author mesmerist
      Originally Posted by dmderoeck View Post

      I have been having problems with Clickbank since around 2/5! I was getting consistent multiple sales every day for months. Now nothing. Not only am I not getting sales since 2/5, the hops are about the same since when things were going good... something just doesn't make sense.
      I would contact CB if I were you.
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  • Profile picture of the author misard
    Today is monday , and no answer from CB!!! What we should do?
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    • Profile picture of the author bretski
      They're on the west coast... PST... and there isn't a whole lot we can do but sit and wait... and hope that the drop in sales is a tracking problem.
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  • Profile picture of the author misard
    bretski, the problem that you have is in all products? cause, i only have 2 products and its the same with both!
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    • Profile picture of the author bretski
      Originally Posted by misard View Post

      bretski, the problem that you have is in all products? cause, i only have 2 products and its the same with both!
      Are you a vendor or an affiliate?

      I do have one product that I'm a vendor for but it doesn't make much in the way of sales so I didn't think of checking that...

      Most of my money comes from affiliate sales and I have a few good products that I promote. I used to be able to almost count on at least a couple of sales a day when I had sites that were ranking well but that hasn't been the case lately.

      Now with analytics all messed up... honestly, I'm getting so frustrated and it's looking like I might have to throw in the towel on this dream of doing affiliate marketing and start looking for a job...
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  • Profile picture of the author misard
    Bretsi
    I'm an affiliate, I'm new to this. I have like one year in this business, and I'm really not making as much money as I need. I'm a an industrial engineer but in my country there are very few job positions. To me, it's not an option to stop working on clickbank. The truth is that I have many problems with SEO. I need to learn more about this business, for $ 100 per day, I will be happy. In my country, things are very cheap!!
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    • Profile picture of the author bretski
      I just did a test sale for the product that I'm a vendor for and it all went through fine.

      There's no way for me to check an affiliate sale though without forking over money and I can't afford that right now

      This is all frustrating
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  • Profile picture of the author Vlom
    This is getting ridiculous, and no way to contact them directly :/



    Mehdi
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    • Profile picture of the author bretski
      You can create a ticket if you want but you'll probably get the same info that we all have... that they are aware of the problem and their IT department is working on it.
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      • Profile picture of the author Vlom
        Originally Posted by bretski View Post

        You can create a ticket if you want but you'll probably get the same info that we all have... that they are aware of the problem and their IT department is working on it.
        Thanx, I actually already submitted a ticket this morning, but to be honest with not much hope of a reply !



        Mehdi
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        • Profile picture of the author bretski
          They'll reply. I have found their support to actually be pretty good when I was having a problem that was specific to just me. For a system-wide problem, you'll probably just get something back saying that they're aware of the problem and that they're working on it.

          I worked help desk for a few years and although this might sound like a cop out from their support, there's not much support can do other than to let you know that the problem is being worked on.
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  • Profile picture of the author Vlom
    I'm not blaming the support guys, i'm blaming clickbank ! hahha

    Anyway, I know I just have to wait, hopefully it can be fixed this week



    Mehdi
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    • Profile picture of the author bretski
      It looks like they're working on it now. Stats show "down for maintenance" and updated time is Feb 14 so that's a good sign.
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  • Profile picture of the author misard
    The updated time is Feb 13
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  • Profile picture of the author Vlom
    Yep, things are moving !
    I hope i'll see some sales on the bug period, I had a media buy campaign running it would be nice to not have lost everything



    Mehdi
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  • Profile picture of the author misard
    guys, i just made a sell, so thats indicade that we haven't sold a shit
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    • Profile picture of the author Vlom
      Originally Posted by misard View Post

      guys, i just made a sell, so thats indicade that we haven't sold a shit
      Not necessarily, at this scale it is more than likely the stats from the day and those of the past days are compiled in separate databases and treated separately, so you can see a sale that happened now, but the stats from all last week during the bug are still not treated and displayed correctly !

      I still don't see my hops from last week, so here it is still not fixed, probably a lot of crons running right now over there at clickbank



      Mehdi
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      • Profile picture of the author misard
        I can tell you that if they repair the problem won't be today!!!
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  • Profile picture of the author Tribe
    I'm purely an affiliate and have had Analytics issues for a few days, showing zero hops for some days. They seem to be sorted in the last hour or so and reporting what I'd expect including the proper amount of hops for those past days.
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  • Profile picture of the author misard
    yes , but we didn't have sales since feb 13, until yesterday! how about that?
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    • Profile picture of the author dmderoeck
      Agree. My traffic and hops have been consistent for weeks and have 0 sales for several days after getting multiple sales every day. Something just doesn't add up.
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      • Profile picture of the author bretski
        Sales and conversions are down for me also. I did make a sale yesterday but things haven't been this bad for me for years. I don't know what the problem is
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  • Profile picture of the author dmderoeck
    I did submit 2 tickets to which they are fairly good at responding to, and have yet to see a response to either... which is a good sign that they don't have good answers yet and/or still scrambling to fix the problem(s).
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    • Profile picture of the author bretski
      Originally Posted by dmderoeck View Post

      I did submit 2 tickets to which they are fairly good at responding to, and have yet to see a response to either... which is a good sign that they don't have good answers yet and/or still scrambling to fix the problem(s).
      What did they say, if you don't mind me asking? I usually get the same "we are aware of the issue and our IT department is working to resolve the problem..."

      Honestly, I'm so depressed and frustrated that I can't even work on sites...
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      • Profile picture of the author dmderoeck
        They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

        I know there is something definitely wrong, but obviously it's hard to prove otherwise.

        Dan
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        • Profile picture of the author bretski
          Originally Posted by dmderoeck View Post

          I know there is something definitely wrong, but obviously it's hard to prove otherwise.

          Dan
          Yep... hard to explain that to them and I got the same sort of reply back to my ticket in addition to:

          "Thank you for your inquiry. Previously, the Analytics was reporting more sales than the Transactions Page, so you may have seen some discrepancies. The issue has not affected the way we track but only the way the information was provided within the account.

          For what vendor/product do you feel there is a discrepancy for? For what time period? Normally, what would you say the conversion rate is compared to what it is now?"


          I'm ready to give up...
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          • Profile picture of the author bretski
            I do think that they're trying to weed out hops recorded from bots and this might be why I see my hops swinging high and low but there's no way for me to prove that or force anyone to do anything about it. It's just a theory of mine...
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        • Profile picture of the author CShark
          Originally Posted by dmderoeck View Post

          They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

          I know there is something definitely wrong, but obviously it's hard to prove otherwise.

          Dan
          Sounds like a great deal of problem with CB.
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        • Profile picture of the author neevin2010
          Originally Posted by dmderoeck View Post

          They tried to tell me that because my traffic was down, so are sales. Which is not true. Although traffic had dipped slightly, the traffic has been steady and was making multiple, consistent sales every day with that same traffic. Then, sales all of a sudden have stopped and I mean stopped.

          I know there is something definitely wrong, but obviously it's hard to prove otherwise.

          Dan
          I'm not sure whether I'm correct or not but probably some affiliate links must have gone to 'reset affiliate to none' mode or whatever, after that technical issue. I think it's a good idea to create those affiliate links again, that stopped creating sales, and see whether there are any changes. it's not going to be an easy job though.
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          • Profile picture of the author bretski
            Have things improve any for anyone that was formerly having problems?

            I talked with a vendor that I know and I asked him how things were going. He said that things have been bad for him too and even a buddy of his who has a top CB product that he's the vendor on said that sales were down about 60%
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            • Profile picture of the author dmderoeck
              Originally Posted by bretski View Post

              Have things improve any for anyone that was formerly having problems?

              I talked with a vendor that I know and I asked him how things were going. He said that things have been bad for him too and even a buddy of his who has a top CB product that he's the vendor on said that sales were down about 60%
              I actually got 3 sales today, that after being shut out for over 2 weeks.
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  • Profile picture of the author greenbay92
    Some of the CB old timers may remember a similar issue from way back in Feb 2008 that caused an outage with seemingly lost sales and related problems. That was the era of "tracking issues" -- 2008/2009 -- which I figured were fixed by about 2010.

    FWIW I remember my early days between 2006-2008 when I used to work to the bone trying to eke out a hard living through SEO traffic. And then I'd come to the forums and hear stuff about tracking problems, low hops, zero sales, the whole doom-and-gloom rigamarole.

    Depressing, dark days.

    As of now (Feb 2014), I am seeing sales though of course, not at the usual levels, but they haven't dried up completely (touch wood, fingers crossed).

    I really trust and believe that CB is just as keen to fix this as we are. I say this as someone who has seen the terrible lows and euphoric highs of being a CB affiliate.

    Just got to hang on now till things are back on track.
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  • Profile picture of the author Vlom
    They said only the analytics was affected, the sales and dashboard were not, so 0 sales where on the same volume I did 3 and 5 sales the 2 days before and with same traffic ... anyway :/



    Mehdi
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  • Profile picture of the author misard
    this is the email that they sent to me:

    Thanks for your inquiry. ClickBank will apologize because there was some inconsistency in our analytical reports. Our analytical reports reflect information until 2/17/2014 9:30 pm MST. We continue to update and correct the information in the system and end of the workday was completed. I want to assure you that this has not affected the HopLink tracking system, only the analysis summarized.

    If you are offered more please contact us.

    Best regards,

    Maribel
    Client Services Representative
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    • Profile picture of the author mesmerist
      Originally Posted by misard View Post

      this is the email that they sent to me:

      Thanks for your inquiry. ClickBank will apologize because there was some inconsistency in our analytical reports. Our analytical reports reflect information until 2/17/2014 9:30 pm MST. We continue to update and correct the information in the system and end of the workday was completed. I want to assure you that this has not affected the HopLink tracking system, only the analysis summarized.

      If you are offered more please contact us.

      Best regards,

      Maribel
      Client Services Representative
      Is that email really from CB? Because that's really weird english.
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      • Profile picture of the author bretski
        I think they outsource some of their support but that's basically the same sort of reply that I got.

        There's also another thread around here from someone else that noticed the same thing that we're all talking about here... although that thread got a little off-topic
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  • Profile picture of the author extrememan
    I've asked in the past to support and they say "They do regular maintenance and stats could differ from yours." After awhile they correct and stats add up. Just checked my and all fine! - Give it a week and see what happens? If not I would contact.
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  • Profile picture of the author psyclogic
    Don't even try to contact them guys, we all get same response. The thing is, someone is shaving here, it absurd, same hops no sales for a week. It'd frustrating, hopefully we will get out of this trouble. Seems not all affiliates got affected by this, so we are the unlucky gruop selected by CB. Finger crossed!
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    • Profile picture of the author bretski
      I created another ticket anyhow... and hops are down for me again today. 4 hops so far today.
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  • Profile picture of the author HDRider
    The thing about clickbank I hate is if you use private browsing or incognito in chrome or firefox. "no affiliate" will register on checkout so no $$ for you.

    Same with mobile or tablet apps for private browsing.
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    • Profile picture of the author mesmerist
      Originally Posted by HDRider View Post

      The thing about clickbank I hate is if you use private browsing or incognito in chrome or firefox. "no affiliate" will register on checkout so no $$ for you.

      Same with mobile or tablet apps for private browsing.
      That's something I wasn't aware of. Thanks.
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  • Profile picture of the author mesmerist
    Is this happening again? Suddenly no sales at all today. Traffic is fantastic, and it's the same traffic source all along.
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  • Profile picture of the author mesmerist
    UPDATE: CB is working perfectly fine. I did a test purchase using my own hoplink and it was captured by CB instantly! So it's all good, it's just a rare zero sales day.
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  • Profile picture of the author mhawkins21
    Clickbank down since yesterday? it says "performing maintenance" and i show zero analytics on screen. just wanted to make sure i'm not the only one.

    thanks

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  • Profile picture of the author Rob Irwin
    Yes I am seeing the same thing in my account. No hops since the 14th. Server maintenance.
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  • Profile picture of the author mesmerist
    Any sales being tracked?
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  • Profile picture of the author shimul0011
    I am facing problem too. On my analytics page, my tracking IDs are not appearing. I had created tracking ID for every single hoplink I put on the internet, but they are nowhere here on the ClickBank analytics page. But when I click on the customer ID and vendors, then it is pretty Ok!
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    • Profile picture of the author goodsense1
      Originally Posted by shimul0011 View Post

      I am facing problem too. On my analytics page, my tracking IDs are not appearing. I had created tracking ID for every single hoplink I put on the internet, but they are nowhere here on the ClickBank analytics page. But when I click on the customer ID and vendors, then it is pretty Ok!
      I'm having the same problems. I hope clickbank fixes it soon.
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