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How Do I Issue a Clickbank refund?

by gigabit_2
9 replies
Hi,

I got my first refund request today...It kind of sucks....

But I just realized I dont know how to do it in clickbank...

The customer contacted me...do I just forward the email to Clickbank customer service?

Thanks
#clickbank #issue #refund
  • Profile picture of the author GeorgR.
    you just ignore them

    j/k

    The customer has to forward the purchase email to clickbank.
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  • Profile picture of the author seantanmarketing
    If a customer request for a refund, just process the refund for them. They will get the refund within 56 days and it's whether you want them to get a refund in happy or angry mood.

    To process refund, log into your Clickbank account > Reporting > Transactions.

    Search the order with the client email address or sales receipt.

    You will see there's a icon like this [R]

    There's refund icon.

    If can, just process refund to avoid have extra angry customer. We won't know if the customer is really not satisfy the product or they are just one of the scammer.

    Just refund and move on to bring more sales.

    You will expect 20 out of 100 sales will have refund in Clickbank. That's common.

    Regards,
    Sean
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    • Profile picture of the author gigabit_2
      That's weird...

      I don't see that icon...All I have is an option to email the customer...

      Am I Looking in the wrong place?
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    • Profile picture of the author Adrian Cooper
      Originally Posted by seantanmarketing View Post


      You will expect 20 out of 100 sales will have refund in Clickbank. That's common.

      Regards,
      Sean
      With respect, if you get a 20% refund rate I would take an honest look at your product. Is it one to provide a solution for the user or to make money?

      No way is 20% common, and no way will Clickbank allow it in the long term. It costs them a lot of money to manually process refunds for all merchants.

      The only refund rates that reach that level are usually for products that have been created through outsourcing or cobbled together to make a "product"

      My refund rate is 2%,and I am not happy with that - I strive for 0%.
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  • Profile picture of the author LB
    Just forward the sales receipt to refunds@clickbank.com

    You will expect 20 out of 100 sales will have refund in Clickbank. That's common.
    I've never seen rates anywhere near that high...I know if you hit 15% that CB will warn you to get it lowered or you risk having your product removed. But I've never even seen double digit refund rates as either a vendor or affiliate...however, I tend to stay away from IM.
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    • Profile picture of the author seantanmarketing
      Originally Posted by LB View Post

      Just forward the sales receipt to refunds@clickbank.com



      I've never seen rates anywhere near that high...I know if you hit 15% that CB will warn you to get it lowered or you risk having your product removed. But I've never even seen double digit refund rates as either a vendor or affiliate...however, I tend to stay away from IM.
      Just checked both Clickbank account. I found out that the old account has the icon and the new account just created last few months ago don't have that. Maybe Clickbank made some changes on the new account.

      Just email them at refunds@clickbank.com

      Agreed. Stay away from Internet Marketing Niche in Clickbank. Most marketers will buy the product through their own affiliate link.

      Other niche product will expect lower refund rate.

      Regards,
      Sean
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  • Profile picture of the author Ken Shorey
    If you still have the email you received from CB about the sale, you just forward it to
    refunds@clickbank.com. There is a link in the email to make it easy.
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  • Profile picture of the author GeorgR.
    10% - 20% can be normal. Especially in IM niche. Because other IMs know they can refund and you can basically NOT do anything about it.

    Also..there is a certain percentage of fraud purchases, always.

    I like that i have my main product affiliatesitequick set up as an "Online Interface" membership site....so if someone refunds i mark them as "refunded" in Downloadguard and they can not log in anymore

    But...well refunds are part of the business, just swallow it.
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