Do people not value your time? Just me? Frustrating sometimes

30 replies
In whatever business you are in.. do you find that people do not value your time spent with them?

These were some tough questions I have been asking myself this week.

Had me feeling a bit unappreciated and wondered if I was alone...

Is this notorious just in the internet marketing industry?

It seems sometimes that people will ask for help .. however that may be.. Skype, email, phone calls.. never ending support....

And then brush it off almost as if it is an obligation for you to give it to them.

Don't get me wrong.. I LOVE helping people. It is what I do full time. It is my primary business and I enjoy it..

Just can get this nagging feeling that.. ever since I brought my stuff over to the IM industry... people are not as appreciative of your "time" in general. ... our most valuable commodity.

So.. does this happen to you? What is your business and how is your time treated by your customers, clients, partners and colleagues?
#frustrating #getting things done #people #productivity #time #time management #work life balance
  • Profile picture of the author Freelancing10
    What are you doing to monetize your help? Maybe asking them for their email in return of your help can at least give you a targeted email where you can sell them something in the back end. Especially if you are helping people in a specific niche regularly.

    People will take advantage of you if you let them. If free to you means, giving away something without a real goal, then you are approaching it the wrong way. Free to me being valuable to others and maybe putting out information so others can freely get it, yet your goal may be to get them on your email list, or to expose them to your true money making products, ect.

    Change your approach up, and helping people will be more gratifying.

    Edit: I am actually listening to your podcast right now. I'll report back.

    Edit: You did good by giving him a refund instead of giving away your time for free with a risk of not being paid. Like I said before, they will take advantage of you if you let them. Good job in brushing him off. Good luck in the rest of your business.
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  • Profile picture of the author Randall Magwood
    Originally Posted by Coach Comeback View Post

    In whatever business you are in.. do you find that people do not value your time spent with them?
    ....only when i offer coaching/consulting services for free. Tell them everything and they will still question you and not follow what you say.

    Make them pay $5000 and they will do everything you say.
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    • Profile picture of the author karolk
      Originally Posted by Randall Magwood View Post

      ....only when i offer coaching/consulting services for free. Tell them everything and they will still question you and not follow what you say.

      Make them pay $5000 and they will do everything you say.
      That is so true. People only pay attention when they have to pay to get the advice. Everything that's free is immediately labeled non-relevant.
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  • Profile picture of the author David Braybrooke
    @CoachComeback, do you really value your time? Because if you did, you may learn to cutoff the 'time wasters' and 'unappreciative' at an early stage. You can be classy about it of course but you sometimes need to prioritise for your own benefit. Direct the curious to other resources if needs be, wish them well and move on. Respect.
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  • Profile picture of the author chrisdafunk
    I always find this happens with friends and people I know, I had a recent one where my mate asked me to build him an online shop to sell gems, he wasn't going to pay me but said I could take 10% of the sales he made! he also wanted me to promote it and get customers. He didn't appreciate the fact that it would take a long time to actually make the site and cost me money as I work from home he thinks that i don't work hard and my time isn't valuable
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    • Profile picture of the author Mateenyall
      People are generally indecisive & half-assed about things. You'll get this a lot, hire a VA :p
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      • Profile picture of the author Coach Comeback
        Originally Posted by Mateenyall View Post

        People are generally indecisive & half-assed about things. You'll get this a lot, hire a VA :p
        FINALLY got around to doing it!

        LOOOOOOOOOOOOONG over due! Thanks for the tip
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        • Profile picture of the author Steve B
          Coach,

          Yes, some people will under-value your time. The way to deal with that is two fold:
          1. Don't price your products or services below the value you place on your own time. If all your products come out at $7 you have no one to blame but yourself for encouraging cheapskates to become your customers. Don't get me wrong . . . I'm not saying you should never offer a loss leader or a low priced offer. But that shouldn't be your MO as you sell your creations.
          2. When people ask you to give up your time for nothing or a pittance, just say "no." You can do it in a polite and professional manner. Tell them you have too much real work on your plate and that they can find what they're looking for at Fiverr.
          It has been my experience over and over again that 20% of your customers will give you 80% of your income. Doesn't it make sense that you go after the 20% in seeking new customers? When folks show you that they are not willing to pay you acceptably for your time, I think you should dismiss them as your customers. Again, you don't have to be rude or nasty but you are in business to make money and you're not being too hard hearted if you insist on being paid for your time.

          Getting rid of deadbeats is one of the best things you can do to increase the profitability of your business. Just learn how to do it gracefully.

          Steve
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          • Profile picture of the author Wealthyclark
            I find that people seem to value you and your time more when they feel that they absolutely need you and or your services without a doubt.
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    • Profile picture of the author IanGreenwood
      Originally Posted by chrisdafunk View Post

      I always find this happens with friends and people I know, I had a recent one where my mate asked me to build him an online shop to sell gems, he wasn't going to pay me but said I could take 10% of the sales he made! he also wanted me to promote it and get customers. He didn't appreciate the fact that it would take a long time to actually make the site and cost me money as I work from home he thinks that i don't work hard and my time isn't valuable
      This reminded me of a friend I had a couple of years ago.

      We started a small project together. He had DVD he wanted to market online. The agreement was that he would do the marketing and order fulfilment, I would do the sales website and the DVD duplication, and we would go 50/50 on each sale. So, I coded the website, did the graphics, wrote the sales letter, registered the URL and arranged the hosting, put the payment links through to his Paypal account, and duplicated the first 20 DVD's and cases.

      When the website was done and online (which represented days of work on my part) I handed the DVD's over to him to do the promotion and marketing.

      One week dragged into 3 weeks with no action. This dragged into 2 months with no action.

      I eventually asked what the problem was, and - I'm not making this up - he said, "It's all too hard. I can't really think of anything to do. Could you do the marketing, since you're not really doing anything else, and I'll send out any orders!"

      As I say... I HAD a friend!
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      • Profile picture of the author Joe Mobley
        Coach,

        You're not going to like this but... this is not an "other people" problem, it's a Coach (read: your) problem. Like every area of life, define your boundaries and learn how to guard them.

        Joe Mobley
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  • Profile picture of the author hustlinsmoke
    Hey, I got one for you. I was out eating. A guy with a verizon work shirt was sitting at the table next to me having dinner with his family.

    A lady walked up to him with her telephone and asked him where he worked, He said he had his own store down the street, she then began asking him how to do something on her phone. I could tell he was frustrated and being the azzwipe I am, I said lady why don't you see him when hes working and let him have dinner with his family in peace.

    She quickly turned to me and said shut up and mind your own business. I called the manager over and told him something is wrong with her she is going around bothering people and called me dirty names lol. He took care of it.

    I couldn't believe she would do that to that poor man.
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  • Profile picture of the author Jayneal
    Originally Posted by Coach Comeback View Post

    In whatever business you are in.. do you find that people do not value your time spent with them?

    These were some tough questions I have been asking myself this week.

    Had me feeling a bit unappreciated and wondered if I was alone...

    Is this notorious just in the internet marketing industry?

    It seems sometimes that people will ask for help .. however that may be.. Skype, email, phone calls.. never ending support....

    And then brush it off almost as if it is an obligation for you to give it to them.

    Don't get me wrong.. I LOVE helping people. It is what I do full time. It is my primary business and I enjoy it..

    Just can get this nagging feeling that.. ever since I brought my stuff over to the IM industry... people are not as appreciative of your "time" in general. ... our most valuable commodity.

    So.. does this happen to you? What is your business and how is your time treated by your customers, clients, partners and colleagues?
    Yes! Most people want and expect everything given to them. If they are serous they will pay. I would advise you to limit the help you give some one for free. Set it right up from that your time is valuable and that you don't have time to be wasted.
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  • Profile picture of the author wolfmmiii
    I see it quite a bit. It tends to happen with my lower priced website offers. I've started charging for support. I mean, I offer expensive sites ($200+) and starter sites ($49). You simply can't expect the same support for a $49 site that took me an hour or two to build that you would get when buyin a more expensive site.
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  • I have found that no one values my time when I don't value it myself.

    Since I've had a few prospects lately hire someone else, I'm looking at all I'm giving away for free, and doing something to value my own time and effort.
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  • Profile picture of the author AmericanMuscleTA
    It's frustrating when I have an appointment with a buyer and they show up 15 minutes late... sometimes never saying their sorry and just going on their business as usual.

    The problem is... it's not that people don't value our time, they don't value THEIR time. Therefore, they think it's normal.
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  • Profile picture of the author RowenaFanning
    I believe that some people simply want to test what they already think of doing. They are only asking for another perspective but they leave out telling you about it. They will most likely do other things than what you suggest and what you take the time to tell them.
    On the bright side, your helpful comments can be read by more people, not just the ones asking a question. And they could end up benefiting from your advice. So, yay!
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  • Profile picture of the author Romeo90
    Something which I have learnt to do better, recently: Saying NO!

    Some customers who buy my £17 eBook think they own me, just because they paid £17.

    I helped a tonne of people with OptimizePress who asked me through my blog and Youtube - help with doing specific things which I did with no problem. Until one guy I was unfortunate to meet through my blog, I helped him upload his OP theme through FTP, set it all up with the sales page as a homepage and set up some basic legal pages for him.

    It took maybe 30 minutes or so, but then he kept on emailing asking for support. Granted, he went through my affiliate link (where I earned $38) but then I received an email asking for something else to be done for him - and he even set me a deadline!

    Enough was enough, I sent him links to some freelance sites, and wished him luck with his project.

    I now value my time much higher than I previously did!
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  • Profile picture of the author Brent Stangel
    Everything that's free is immediately labeled non-relevant.
    By you, maybe. I 've gotten some KILLER stuff free.

    I'm a musician and have a ton of friends and contacts in the biz. I recently had some people I barely know, tell me that they were going to have me do their site and Youtube channel (not something I do). Of course paying me was never mentioned. (:

    People will spend more to get something "free" then it would cost to buy it.

    Someone spent 35 minutes yesterday trying to download the free report I offer, without entering their email. They searched every variation of download/thank they could come up with. They didn't get it. If they would have entered their email, downloaded the report, then unsubed from my list, it would of took less then five minutes. Do you see the flaw in logic here?
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    • Profile picture of the author wolfmmiii
      Originally Posted by Brent Stangel View Post

      Someone spent 35 minutes yesterday trying to download the free report I offer, without entering their email. They searched every variation of download/thank they could come up with. They didn't get it. If they would have entered their email, downloaded the report, then unsubed from my list, it would of took less then five minutes. Do you see the flaw in logic here?
      hahaha...

      So true!

      A guilty pleasure of mine is to sit and watch my web stats in real time as someone is trying to search all of my upload folders looking for freebies!

      Just had two yesterday doing it! One small problem, I don't store anything on my site. lol
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  • Profile picture of the author jbsmith
    No they don't - at least not to the level you do. How could they? Most people have not yet figured out concepts like "leverage", "focus", "playing to their strengths" or even the basics like knowing what it is REALLY like running a growing business where you are working long hours and multi-tasking like crazy because you are on the leading edge of something big.

    That's where you need to educate your market and be very selective about who you help and work with.

    These days I know how to identify winners versus dreamers versus people that just aren't ready or motivated enough to get out of their own way.

    I still don't mind helping someone who is extremely positive, a go-getter, listens, takes action and does have consideration for the time I spend with them - unfortunately that list is pretty small.

    For others, I really try to package my knowledge, lessons and help into products, membership sites and group coaching...my inside knowledge is worth a tremendous amount to someone who really wants to take action - no trouble at all pricing this accordingly.

    Jeff
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  • Profile picture of the author Sam Zachuth
    It happens a lot in the web design industry as well. Anything web related is taken for granted to a large degree these days. It is the web itself to blame somewhat, but it is also the state of normalcy bias, the dumbing down of our society, the lack of empathy that is growing among the people, the television education and the taking for granted of technology that the sheeple are now so used to.

    Marry all of that sociological mess together with the anonymity of modern technology, and we have the disaster that is the modern technology market.

    With enough smart people pushing for change, we can turn it around and be appreciated more. Maybe even turn a few of the more "self entitled" of us to the side of righteousness, but it all depends on hard working people that actually care to fix this problem...
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    • Profile picture of the author Simpilot938
      There's a lot of wise words in this thread. It all boils down to 'time is money' and everyone must realise that.... Starting with the vendor.

      Many thanks for all the good advice here. Could be a new ebook.

      Regards,
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  • Profile picture of the author dougb
    Only you can control what or how much freebies you are willing to give. I drew a line in the sand and only family gets freebies. Even my best friend has to pay for my help and he's ok with it once I explained where I was coming from.

    Best decision I ever made.

    Cheers
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  • If most people valued time and other people we could live in a different world.
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  • Profile picture of the author jasondinner
    Maybe you should value your time more before you expect anyone else to.

    How?

    Charge a premium for your time and those who seek it will value it more.
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  • Profile picture of the author Sarevok
    The worst is when it's a "friend" who keeps hammering you for data and doesn't appreciate your time.

    Like they ask a question via IM and demand an IMMEDIATE training session and want to know how to make a million dollars cash with zero effort.

    (Also, some may act like you *owe* them your time and that you're doing THEM the favor lol).



    Maybe you guys have experienced something similar...
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  • Profile picture of the author Edward W Smith
    I added a one hour media pitch consultation page to my blog with an hourly rate. It has helped cut that type of thing down and moved some people into the paying category. OK, thanks and good luck, Edward Smith.
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  • Profile picture of the author lukeblower
    I find that with a lot of people you give an inch and they take a mile. That's why i try and give a strict outline for any support or help I give. to prevent this happening.
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  • Profile picture of the author cjsewell
    Your frustration is understandable.

    However, you must take steps to ensure you are appreciated. When you offer advice for free, you put yourself in a position of less importance. If you want to be appreciated for your help, charge 'em before you offer help.

    Dan Kennedy once said, "When they show up, bill 'em!"

    Another way to ensure you are appreciated is to make people qualify themselves just to ask you a question. They should fill out a questionnaire and never get direct access to you until after you've determined they are worth your time.

    This is what I do with my medical and financial clients who consult with to help them attract more patients and clients.
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