First sale on click bank got refunded!

by Evan H
58 replies
I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?
#bank #click #refunded #sale
  • Profile picture of the author Rappostion
    It's too early to get discouraged! Forget the refund and move on!
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  • Profile picture of the author Rod Cortez
    Originally Posted by Evan H View Post

    I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

    Should I be discouraged?

    Is it too early to change the product?
    Evan, if there's anything that I've learned with being online since 1999 is that you shouldn't get discouraged AND it's way too early to change the product.

    I didn't build my first list until around 2001 and I didn't make any sales until my list hit over 500. I learned from a guy named Jimmy D. Brown and once I learned his e-mail marketing and list building system, I began making sales.

    This is business and these are just SMALL obstacles to whatever your ultimate goal is going to be.

    Don't get discouraged, just make sure that you're focusing on:

    * Your offer
    * Your traffic
    * Your conversions

    RoD
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  • Profile picture of the author Mateenyall
    Making a sale off a list of only 100 is damn good.

    I would regard this as a success. Like others have said, it's way too early to switch products. Stick to it and if you see a common 'refund' theme THEN move on. You could have just had a 'forever miserable' buyer

    ~ Mateen
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    • Profile picture of the author Evan H
      Originally Posted by Mateenyall View Post

      Making a sale off a list of only 100 is damn good.

      I would regard this as a success. Like others have said, it's way too early to switch products. Stick to it and if you see a common 'refund' theme THEN move on. You could have just had a 'forever miserable' buyer

      ~ Mateen
      Awesome advice guys...I guess I never looked at making 1 sale from a list of 100 subscribers as a success...Very encouraging to hear other warriors opinions, who have been there and done that...especially since I put my blood, sweat and tears into my IM business....literally!

      If it wasn't for this forum I would have quit this business a long time ago...so thanks to all who give advice!
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  • Profile picture of the author Brent Stangel
    That sucks, no doubt.

    Is it too early to change the product?
    No reason you can't test more than one.

    Just don't give up this early as you may have just hit the law of large numbers in a bad spot.
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  • Profile picture of the author smjconet
    Originally Posted by Evan H View Post

    I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

    Should I be discouraged?

    Is it too early to change the product?
    This being a Clickbank product, you can check the refund percentage for the product at CBEngine. It looks something like this screen shot. Although, one sale is not enough data if the product otherwise checks out. Here is an example of a very bad refund rate.
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  • Profile picture of the author hustlinsmoke
    well go into clickbank and see what they have down for the refund rate, its in there just cant remember where.

    But the answer is no you should not be discouraged.
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    • Profile picture of the author Harvey Segal
      Originally Posted by smjconet View Post

      This being a Clickbank product, you can check the refund percentage for the product at CBEngine.
      The refund figures are estimates and cannot be relied on
      Originally Posted by hustlinsmoke View Post

      well go into clickbank and see what they have down for the refund rate, its in there just cant remember where.
      ClickBank does not provide refund rates.

      .
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      • Profile picture of the author smjconet
        Originally Posted by Harvey Segal View Post

        The refund figures are estimates and cannot be relied on

        ClickBank does not provide refund rates.

        .
        I did not post about Clickbank's reported refund rate. This data is from Actual Sales and Actual Refunds from Actual Affiliates of the Clickbank product, as reported on CBENGINE, not ClickBank. I am confused how the actual data from a sale can be inaccurate. Maybe I missed something.
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  • Profile picture of the author JamieBeresford
    Hi Evan,
    Same thing happened to me - and I'd been driving traffic which seemed like forever.

    Don't get discouraged. If you're happy with the product, stay with it. It all a numbers game!
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  • Profile picture of the author Evan H
    I guess I will stick with this product for now...Otherwise I will switch to a different product if I notice many people are getting refunds
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  • Profile picture of the author hustlinsmoke
    If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

    I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.
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    • Profile picture of the author smjconet
      Originally Posted by hustlinsmoke View Post

      If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

      I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.
      I haven't used Warrior plus for a while is it doing adaptive payments yet?
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    • Profile picture of the author Evan H
      Originally Posted by hustlinsmoke View Post

      If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

      I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.
      Thanks for the input...I'm not too familiar with Jvzoo but I'll check it out...and since being new to list building, I had no idea that 1 sale out of 100 subscribers was a good start....so it's nice to hear I am on the right track, since I put so much effort into building my list thus far
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  • Profile picture of the author affiliatez
    I understand that feeling guy, but you need to remember this fact
    Info product (ebook example) is s**k! So many people out there are bad enough to make purchase and they know exactly the refund policy with no question asked by Clickbank. So get avoid of Info product and many IM e - course!

    You should try other niche NOT related to IM! such as health, beauty, pet,...
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    • Profile picture of the author Evan H
      Originally Posted by affiliatez View Post

      I understand that feeling guy, but you need to remember this fact
      Info product (ebook example) is s**k! So many people out there are bad enough to make purchase and they know exactly the refund policy with no question asked by Clickbank. So get avoid of Info product and many IM e - course!

      You should try other niche NOT related to IM! such as health, beauty, pet,...
      I am in the health/fitness niche and not the IM niche...
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  • Profile picture of the author himanuzo
    Don't let get discouraged.

    Collect more leads for more sales.

    100 leads for 1 sales is good!

    To make the next sales, you need new 100 leads.

    10 sales - 1,000 leads.
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  • Profile picture of the author writeaway
    Don't let it get you down. It happens. The key is to keep building and pay attention to the needs of your list members. Treat them like family. When you help people get what they want, they'll help you get what you want. That's how it works.
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  • Profile picture of the author talfighel
    You should not be discouraged at all. This should motivate you because you got a "sale" which is good. Sure it got refunded but this will happen to everyone at some point.

    You should continue to build your list and follow up with them consistently. If you are going to get a lot of refunds for this product, then you should look for other products that have a low refund rate.
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    • Profile picture of the author Evan H
      Originally Posted by talfighel View Post

      You should not be discouraged at all. This should motivate you because you got a "sale" which is good. Sure it got refunded but this will happen to everyone at some point.

      You should continue to build your list and follow up with them consistently. If you are going to get a lot of refunds for this product, then you should look for other products that have a low refund rate.
      After taking a step back and sleeping on this, I realized that I have nothing to be discouraged about and have to keep pushing as this is part of the business...I will keep testing, tweaking and improving my process until I reach my goals...I really do appreciate everyone's opinion and find it very motivating when I hit these little obstacles!
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  • Profile picture of the author Harvey Segal
    Originally Posted by smjconet View Post

    I did not post about Clickbank's reported refund rate.
    I was responding to the post by hustlinsmoke

    Originally Posted by smjconet View Post

    This data is from Actual Sales and Actual Refunds from Actual Affiliates of the Clickbank product, as reported on CBENGINE, not ClickBank. I am confused how the actual data from a sale can be inaccurate.
    The CBEngine figure is calculated from Marketplace data over the previous 12 weeks and does not taken into account the following possibilities

    * the commission rate may have changed

    * the price may have changed

    * most important, the vendor account does not necessarily represent one item (up to 500 items are allowed)
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    • Profile picture of the author smjconet
      Originally Posted by Harvey Segal View Post

      I was responding to the post by hustlinsmoke


      The CBEngine figure is calculated from Marketplace data over the previous 12 weeks and does not taken into account the following possibilities

      * the commission rate may have changed

      * the price may have changed

      * most important, the vendor account does not necessarily represent one item (up to 500 items are allowed)
      Thank you for the info and clarification. It makes sense. Probably is the best info we can get on the data.
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  • Profile picture of the author forthright
    You're still in the testing phase. It's OK! Try different vendors in the niche and find the best quality one with the best combination of revenue AFTER refunds.
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  • Profile picture of the author shadeofinfo
    You shouldn't be discouraged at all ... just go back out there, test some more and you'll make another sale that won't get refunded. Like you said, it's part of business sometimes, you just have to keep on pushing through.
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    • Profile picture of the author Evan H
      Originally Posted by shadeofinfo View Post

      You shouldn't be discouraged at all ... just go back out there, test some more and you'll make another sale that won't get refunded. Like you said, it's part of business sometimes, you just have to keep on pushing through.
      That's the exact attitude I have, and the encouragement really helps...I am currently sending more traffic to my squeeze page so that I can test some more
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  • Profile picture of the author Kenster
    Originally Posted by Evan H View Post

    I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

    Should I be discouraged?

    Is it too early to change the product?

    Do not be discouraged...that is business, particularly in the IM space. If little stuff like that discourages you, then prepare for a long journey of pain and frustration. Let that type of stuff fire you up to work harder, take more action, and grow!

    Too early to change product....WAY WAY too early yes
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    • Profile picture of the author Evan H
      Originally Posted by Kenster View Post

      Do not be discouraged...that is business, particularly in the IM space. If little stuff like that discourages you, then prepare for a long journey of pain and frustration. Let that type of stuff fire you up to work harder, take more action, and grow!

      Too early to change product....WAY WAY too early yes
      Wise words...thanks you...In fact it has fired me up to work even harder and really keep testing and tweaking what I already have in place...
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      • Profile picture of the author PCH
        Hey Evan,

        mate you've done really well. But for me I'd say it's far too soon to make ANY changes.

        What I'd do is wait until a certain number of visitors have seen your offer before making any changes. You might decide for example, that after 500 hits and only one sale (and that got refunded), that something has to change.

        So this is what's known as split testing. Change something and see how it goes.

        For the record, some people are serial refunders, and there's nothing to say you didn't get your first one of them.

        Another thing you can do if your product sells a few is to see how many refund requests you get from the first 20 or 50 sales. Tweak something and then monitor the next 20 or 50.

        So there's a few things you can do to keep it all happening nice and sweet.

        Whatever you do, be sure to only change ONE THING AT A TIME when you do make changes. I've been impatient and made 2 or even 3 changes at once, and you just can't get any useful feedback from that.

        So patience is definitely a virtue where split testing is concerned.

        Hope that helps.

        Warmest regards,
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      • Profile picture of the author Kenster
        Originally Posted by Evan H View Post

        Wise words...thanks you...In fact it has fired me up to work even harder and really keep testing and tweaking what I already have in place...

        That's what you need to do...morph everything (positive and negative) into a positive driver...go get em buddy!
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  • Profile picture of the author Tim_Carter
    Shocking - someone refunded a Clickbank product.

    Move to a non money making niche for lowest refunds. They will be very high in Clickbank for the mm niche. Much higher than if you sell elsewhere because they make it so easy.
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  • Profile picture of the author RyanLima
    Congratulations on building a list AND making a SALE! There are more where that came from

    Refunds are part of the game.... keep moving forward..

    This is a business.
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  • Profile picture of the author Big Al
    Keep going mate.

    You don't really have the data to make that judgement call just yet, one sale.

    Something I heard - once upon a time - was people giving out bonuses after (say 60 days) to encourage people not to refund (if they were refunding for the sake of being a douche).

    Of course it only works if the CB product was good in the first place
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  • Profile picture of the author xpesos
    Sure this is discouraging but don't get de-motivated at least you made a sale
    This means it worked for you, push it for a while if this works then take it to next level, if not move on to next product

    Originally Posted by Evan H View Post

    I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

    Should I be discouraged?

    Is it too early to change the product?
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  • Profile picture of the author vishwa
    Hi, Evan, Never Get Disappointed. Its a part of life. The more you failure, the more you will learn and that will lead you to the success. Cheer Man
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  • Profile picture of the author RedShifted
    If you really need strangers to tell you "don't be frustrated"... then you're gonna have a lot more problems down the road than just refunds.

    -RS
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  • Profile picture of the author nicheblogger75
    Don't get discouraged. Focus on the fact that you made a sale and forget about the refund. Clickbank is notorious for having products that have a high refund rate. I stopped promoting Clickbank products 2 years ago for this exact reason. Now I only promote JVZoo, WSOs, RapBank & Payspree products and I very rarely have a refund.

    Of course, at this stage in the game I pretty much know what my list wants and also I have the financial means to buy the product before I promote it to my list, so that may drive down refunds. Overall, though, you will see more refunds with Clickbank products.

    The point is that it wasn't your fault and it probably wasn't the product you were promoting, either. There are a lot of people who know they can buy a Clickbank product and get their money back a few days later and unfortunately, a lot of people take advantage of this.

    The bottom line is that making a sale with a list of only 100 subscribers is awesome. You're doing it right. Just keep moving forward and shrug off this refund!
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  • Profile picture of the author Sarevok
    Sorry to hear that!!

    Historically, I have like a 15% refund rate on Clickbank.

    JVzoo is much lower! (Warrior Plus is too).

    I haven't put much thought into why that is, but I bet other affiliates/vendors can concur with my findings.

    Food for thought... Diversification is never a bad plan.

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  • Profile picture of the author Evan H
    Thanks for the advice everyone...It is much appreciated...I always come back to the warrior forum to get re-focused and motivated, you warriors have always been willing to help and that's why I love this community!

    Much respect,

    Evan
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  • Profile picture of the author Digital Deepak
    Originally Posted by Evan H View Post

    I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

    Should I be discouraged?

    Is it too early to change the product?
    At least you got a sale. You are doing something right. You can't be blamed for poor product quality.
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    • Profile picture of the author Paul Langham
      I agree with the majority of posters here. This road is rocky, you need to be ready to take some knocks - and some refunds - and just roll with those punches.

      You will get refunds, you will get people doing this even when your product is amazing. I've had this probably the majority of people reading this have also had it.

      I would now concentrate on getting more traffic to your offers so that you get some more sales.
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      • Profile picture of the author Patrick
        If you are trading in Clickbank, then get used to refunds...
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      • Profile picture of the author Evan H
        Originally Posted by Paul Langham View Post

        I agree with the majority of posters here. This road is rocky, you need to be ready to take some knocks - and some refunds - and just roll with those punches.

        You will get refunds, you will get people doing this even when your product is amazing. I've had this probably the majority of people reading this have also had it.

        I would now concentrate on getting more traffic to your offers so that you get some more sales.
        That's exactly what I'm focusing on now, is driving more and more traffic to my squeeze page...This business definitely is a science but I feel like once you have a solid approach the possibilities are endless...I am grateful that I did make a "sale" even though it was refunded, just to prove to myself that it is possible to make money with the straggly I am currently using...
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    • Profile picture of the author TerriL
      Originally Posted by Digital Deepak View Post

      You can't be blamed for poor product quality.
      Totally disagree!

      Actually, you CAN and SHOULD be blamed for poor product quality, as that implies you did NOT research the quality of the products you are promoting!

      While I have only made a few sales, and am no expert - I do believe it's our responsibility (as promoters/affiliates) to send people to quality products that offer them solutions. Not every sale will have the same effects, as people differ in what they do after purchase, many never use the information or refund, sadly.

      But, it took me a long time to realize; just throwing offers out there without researching the value (or lack of value) those offers deliver to the end user can make all the difference.

      To the OP, don't be discouraged. Or at least don't stay discouraged, as I'll admit I too feel discouraged at times, but rather focus on providing quality solutions... the sales will come, and people will buy more as a result once you build your audience.
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  • Profile picture of the author meetfaizan
    No need to be Discourged...
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  • Profile picture of the author theprofitjam
    Many people on buy products from ClickBank an because majority of them are information products they simply ask for refund and get the product for free.
    This is the way people get free ebooks here.
    You shoudn't be discouraged but try to succeed.
    I think you should try Amazon Associates as there are no such issues there!
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  • Profile picture of the author trustedmarketer
    I know the feeling friend. It's happened to me too but the real struggle is trying to reach the $100 payment threshold to release the cheque. God help us
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  • Profile picture of the author karolk
    I'm pretty sure that I got my first ever Clickbank sale refunded as well. No big deal in the long run. You just have to go through it and grow your skin a little thicker each refund you get.
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  • Profile picture of the author wikiklix
    With this industry and selling electronic products you have to accept people will order sometimes and then want a refund it's just unfortunate it was your first sale. Don't be discouraged get back on it, work harder, get more sales to make up for those that will inevitably drop off. Might also be worth checking the product your promoting, and particularly the refund rate on it.
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  • Profile picture of the author manolo2
    you should look at this as a good thing that means that from only a list of 100 people you managed to get a sale. Shows that your funnel works which is the 1st step. Now all you have to do is increase the numbers. Don't get discouraged keep pushing on!!
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  • Profile picture of the author Evan H
    Thanks everyone...I have been driving more and more traffic to my squeeze page via Youtube, my blog and PPC traffic and am getting more subscribers and clicks on my affiliate links than I ever have, I know I am on the right track...I just have to keep testing and tweaking and scale on what is working...Thanks for the support y'all!

    Evan
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  • Profile picture of the author Moneymaker2012
    Refunds are a bitter reality in IM that you have to accept, mostly it's not that product is bad but you'll see many people doing this, you should not be discouraged and move on for your next sale.
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  • Profile picture of the author brettb
    Carry on doing what you're doing. Just make sure you retain your integrity. I was interested in doing a joint venture with an IM guy but the latest email he sent out to his members was plugging a really misleading thing that could easily have lead to his list being shut down.

    And on the subject of refunds - just grant them (if you're a vendor). I'm in dispute with a well known dot com because they've refused to honour their 100% satisfaction guarantee. I've had to file a PayPal dispute, and I spent the whole afternoon posting bad reviews. Don't permanently damage your online presence for the sake of $20.
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  • Profile picture of the author devonm
    It hurts. I had to refund someone and moved on.
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  • Profile picture of the author Geri Richmond
    Hang in there and try not to be impatient. That same thing happened to me only it wasn't a clickbank product, it was an affiliate product. Just like you, I was excited to make the first sale but, the next day, it was refunded. I have since switched products in my funnel and it's much better. This particular product was in my funnel for about 6 months.
    Testing and tweaking is the game we can never stop playing.
    Good luck,
    Geri
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    • Profile picture of the author Evan H
      Originally Posted by Geri Richmond View Post

      Hang in there and try not to be impatient. That same thing happened to me only it wasn't a clickbank product, it was an affiliate product. Just like you, I was excited to make the first sale but, the next day, it was refunded. I have since switched products in my funnel and it's much better. This particular product was in my funnel for about 6 months.
      Testing and tweaking is the game we can never stop playing.
      Good luck,
      Geri
      Good to know...I am definitely going to keep my product for now since it is too early to tell, and see where it goes from here!
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