I've read so many review threads researching and filtering through product reviews for items I might consider buying, and continually see complaints about 'poor' or 'non-existent' support on successfully launched products.
Just today, I received an email for a 'membership' plugin for WP, and at first glance looked promising for my current project.
While doing my 'due diligence' and seeking feedback here on WF, one thing remained consistent; "customer support is non-existent"... which obviously reflect poorly on the creator/product owners.
In their rebuttal, it was stated they did not anticipate such a HUGE response to their launch, and the software (as many new ones do) had some bugs to be worked out, understandably.
Getting to my point, let's say I am a home-based 'product creator' and release a product worthy of a large audience, and it does 'take flight' and become a HUGE success...
How does one 'prepare' for 'customer service issues' outside of including an extensive Q&A page (trying to detour customer issues) or expect to have a 'flawless' product which is my intent... but highly unlikely, lol.
Can customer service issues be handled by a 3rd party, and paid to that 3rd party based on the number of 'issues' handled by them?
Is this something I should worry about after I see if my 'future' launch will indeed be well recepted by the masses....???
It's kind of scary to think; if my product does reach a HUGE number of sales, I certainly don't want to be enslaved by handling 'customer service' issues on a broad scale, as that could be a nightmare.
Sorry... just trying to understand "How does a small person, with a HUGE idea handle the 'customer service issues' when things go viral?
I certainly don't want to be unprepared.